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Old 7th February 2015, 18:05   #31
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Default Re: Bangalore: KTM's service quality on a steady decline

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Originally Posted by unk9ja View Post
Happened to visit the Unique bike service today. Barcalad, Was a bit late in seeing your message but everything went well as you mentioned.

Messaged them from the facebook messenger and I got a positive reply in a couple of minutes.

Reached the place at 1500, introduced myself to Mr. Shyamsundar and I was asked to wait in the lounge while they took care of my bike. The bike which was parked out was taken in immediately. Nice impression. The wash area was not free, so had to wait. In the meanwhile had a small chat with Mr. Shyam who took care of all the bikes personally. Again a personal touch, like it.

The bike was washed and brought to the service bay. The chain was cleaned and lubed by one of his technicians. He also took care of adjusting the clutch. While delivering, the technician informed that the chain was not the way it should be and was too tight.

A special mention should be made about the service bay area which was cleaned everytime a bike got in/out which dirtied the floor. The area was spic and span.

Post this treatment, the bike feels good. The sound when shifting from 0-1, 1-2 is not noticed and the chain sound is also subdued.

Well do I recommend this workshop for any small works on your bikes, It is a "YES".
I'm really glad to know your experience went well. To top it all, their rates are mighty reasonable, right?
Just a query, I too have heavy shift sound from 0-1 and 1-2. Is this related to the chain or is it something common with all Dukes? Mine is not the first one I've heard making weird noises.
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Old 7th February 2015, 19:38   #32
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Originally Posted by barcalad View Post
I'm really glad to know your experience went well. To top it all, their rates are mighty reasonable, right?
Just a query, I too have heavy shift sound from 0-1 and 1-2. Is this related to the chain or is it something common with all Dukes? Mine is not the first one I've heard making weird noises.
Yes agree with you about the rates. The sound is a combo of clutch and chain adjustment put together. The noises start once any one of this goes out of range. This has been reported by Added_flavor in earlier post.
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Old 8th February 2015, 00:56   #33
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Default Re: Bangalore: KTM's service quality on a steady decline

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Originally Posted by barcalad View Post
I'm really glad to know your experience went well. To top it all, their rates are mighty reasonable, right?
Just a query, I too have heavy shift sound from 0-1 and 1-2. Is this related to the chain or is it something common with all Dukes? Mine is not the first one I've heard making weird noises.
Mine makes a massive thud sound as well audible at all gears and all speed . I have no idea what it is but the sound is significantly higher than what it was during delivery .

Last edited by basuroy : 8th February 2015 at 01:04.
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Old 8th February 2015, 11:30   #34
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Default Re: Bangalore: KTM's service quality on a steady decline

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Mine makes a massive thud sound as well audible at all gears and all speed . I have no idea what it is but the sound is significantly higher than what it was during delivery .
Same here. I asked the KTM guys about it and got the standard 'all 390s have it' answer. Would be very kind of someone to provide the remedy to this in detail.
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Old 16th May 2017, 18:02   #35
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Default Re: Bangalore: KTM's service quality on a steady decline

Hi All,

From my first service I have always approached KTM Banashankari for my Duke 200. However off late I notice that all repairs done are having issues.

Oil seal replaced for USD - Part cost is cheap but service charge is high - After a month I went over a pot hole and gone.

Front brakes squeaking - Mentioned in multiple times during service intervals still not fixed

New issue - Back wheel has lost its free play. I noticed it recently when I was pushing it inside garage found it very heavy. Upon inspection found back wheel is too tight and is not moving.

Have to explore new ASC now or resort to local garage.
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Old 17th May 2017, 09:36   #36
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Post my warranty​ period, I am now utilising the services of IndiMotard which is excellent. Specialised jobs like valve clearance and such are being done at ASC which I think are the best due to superior tools availability and trained staff. Independent garages might be a hit or miss for such jobs.

Also the number of the vehicles in the ASC are going up and the personnel there are pressurized for want of time as turnaround times are very low. A general service takes about an hour and half if done leisurely. So it goes like 6 to 7 vehicles in the available time or the mechanic would be taken to task by his supervisor. So they try to push off things which they think will eat up their time and productivity.
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Old 17th May 2017, 09:53   #37
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Default Re: Bangalore: KTM's service quality on a steady decline

IF the service guys are given enough time, they do a decently good job - as per my experience.

I had a wiring issue due to which a wring error message of "High Coolant Temperature" would come up, even if the coolant was cool . The Popular guys on Bannerghatta Road kept my 5 year old Duke 200 with them for 5 days and found the root cause of the problem eliminating the fan, radiator, coolant quality, sensors and then repaired the wiring. No more issues for now. I am happy with them.
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Old 17th May 2017, 19:19   #38
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Default Re: Bangalore: KTM's service quality on a steady decline

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IF the service guys are given enough time, they do a decently good job - as per my experience..
Agree. Given sufficient time, the folks at the service center address the issues. Also usually week days are better compared to weekends for general servicing. The main problem arises when you have to be without the bike for a week or more for them to diagnose the issue. Not many people have multiple vehicles and are dependent on the bike as primary mode of transport. This becomes an issue unless you have a good rapport with the service person and can urge them subtly to prioritize the job. Owing to the huge increase in the number of KTM's by the day, i think as @unk9ja mentioned, if the bike is out of warranty, best to get the regular servicing done outside at FNG than struggling with the already choked service centers.
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