Go Back   Team-BHP > BHP India > Motorbikes


Reply
 
Thread Tools Search this Thread
Old 22nd October 2007, 16:42   #1
Newbie
 
Join Date: Aug 2007
Location: Hyderabad
Posts: 19
Thanked: 0 Times
Default Bajaj XCD Recall

According to industry sources, the company has contacted customers who bought the 125cc XCD to replace faulty electronic components for self-start and headlamps along with a part of 'noisy' centre-stand. When contacted, Bajaj Auto Ltd Managing Director Rajiv Bajaj said it was not a case of recall but admitted of "possibly a particular case somewhere".

Bajaj's XCD bike runs into rough weather [Source: Sify]
varma is offline   Reply With Quote
Old 23rd October 2007, 22:27   #2
SRK
Senior - BHPian
 
SRK's Avatar
 
Join Date: Sep 2005
Location: Mumbai
Posts: 1,161
Thanked: 352 Times
Default

Why does this always happen with Bajaj?
1st the Pulsor then the Krystal and now possibly the XCD.

IS there any lack of testing at their Centers?
SRK is offline   Reply With Quote
Old 23rd October 2007, 23:45   #3
Senior - BHPian
 
rider60's Avatar
 
Join Date: Mar 2007
Location: Bhagyanagaram. (A.K.A. Hyderabad)
Posts: 1,619
Thanked: 47 Times
Default

i think tvs is doing better job compared to bajaj, they need good quality control policies and technicians.

they have been setting a bad trend where a model does not last for more than 4 years, nor do the bikes they sell and then there is new launch even before the launched model properly settles in the market, losing an opportunity to do proper research on the bike and they lose the long term ROYALTY and the customers! unlike honda and hh they want long term customers and their bikes really last! all this because honda has better designs,quality and policies!

these end up making a good name for honda in terms of long term reliabilty and royalty!

man bajaj is doing the wrong thing at least according to me they should first build their service network in terms of mechanics qualified to handle the new vehicles and then release their new products.
rider60 is offline   Reply With Quote
Old 24th October 2007, 08:43   #4
BHPian
 
deep_bang's Avatar
 
Join Date: Mar 2007
Location: Bangalore / Boise
Posts: 591
Thanked: 288 Times
Default

In my opinion, Bajaj is doing a great thing. To offer a recall, the company must be thinking of long term customer satisfaction. Most Indian companies would rather leave the electricals to go bust and then replace them if warranty is still present. So, although I would like to get a product that is free of problems, i feel good to see this trend being set by Bajaj.
deep_bang is online now   Reply With Quote
Old 24th October 2007, 09:47   #5
Senior - BHPian
 
Join Date: Sep 2007
Location: New Delhi
Posts: 3,083
Thanked: 252 Times
Default

Quote:
Originally Posted by varma View Post
Rajiv Bajaj said it was not a case of recall but admitted of "possibly a particular case somewhere".
Quote:
Originally Posted by deep_bang View Post
In my opinion, Bajaj is doing a great thing. To offer a recall,
Sending kinda mixed signals to my brain!
It amounts to a recall - good.
Denying it is a recall - silly!
Or is it shoddiness and that the Indian customer will accept it?
anupmathur is offline   Reply With Quote
Old 24th October 2007, 11:43   #6
BHPian
 
HellwratH's Avatar
 
Join Date: Mar 2007
Location: Bangalore
Posts: 115
Thanked: 57 Times
Default

Quote:
Originally Posted by deep_bang View Post
In my opinion, Bajaj is doing a great thing. To offer a recall, the company must be thinking of long term customer satisfaction. Most Indian companies would rather leave the electricals to go bust and then replace them if warranty is still present. So, although I would like to get a product that is free of problems, i feel good to see this trend being set by Bajaj.
I wouldn't call it a great thing for the only reason is because as a customer I am paying for it and I am entitled to get the working stuff. These kind of actions are permissible only once from my perspective, or I start losing trust in Bajaj's products. I seriously think Bajaj should delay the release of any product than send out bad products and recall them. This will only leave a scar on their image. I think Bajaj is trying too many things in short time, I dont deny that experimenting is good, but not at this level! I hope they learn a thing or two from Honda.
HellwratH is offline   Reply With Quote
Old 24th October 2007, 12:09   #7
Senior - BHPian
 
kuttapan's Avatar
 
Join Date: May 2007
Location: Melbourne
Posts: 1,155
Thanked: 12 Times
Default

Muddied thinking is what Bajaj does best. But the Indian customer thinks that Bajaj is a saviour and relishes their poor quality offerings by thousands.

Adding cc's by the 5's or 10's has been their mantra since long. Kawasaki 4s, Boxer(with the luggage rack) - later used Boxer name on the 4s and called it AT, CT etc, then added 100 to CT and made CT100, Caliber 110, Caliber Kroma(How many did they sell? - They tried to make a prowler out of the Croma by giving it the 125cc 2 stroke engine but bombed), Caliber 115, Azure(or some wierd name like that), Wind 125(Touted as world bike, later dumped in the dustbin), Discover 110, Discover 125, Discover 135 and then the Pulsar 150, 180, 200, 200 and continuing saga.....Now the XCD - Confusion, anyone?

In the scooterette segment they came up with something called Saffire, which you can see abandoned at your corner mech's, because Bajaj still did not have the expertise to build an automatic gearbox, but they still wanted to try _ though they promptly went back to CVT later. They also changed the name of a scooterette that did not sell(couple of times, I guess) - forget the names.

With such a muddled portfolio, I wonder why the Indian customer still buys Bajaj bikes. God knows if the spares will be available after 5 years.

In fact in one Interview, Rajiv Bajaj admitted that quality of the initial 4S bikes were very suspect because his employees(who made scooters) could not build bikes properly for a long time. Part of the reason why they opened a new plant at Chakan. But did it stop him from producing those ****ty bikes? NO !

KB100 and KB125 were instant writeoffs if abused in anyway. Whereas Yamaha/Suzuki/Hero Honda bikes would withstand lot of abuse/rough use. Anybody who owned the SX Enduro would know the quality issues it had.

While I admit that Bajaj has come a long way, they still have a lot of ground to cover. At the expense of the hapless customer, of course.

Last edited by kuttapan : 24th October 2007 at 12:11.
kuttapan is offline   Reply With Quote
Old 24th October 2007, 12:14   #8
Team-BHP Support
 
benbsb29's Avatar
 
Join Date: Nov 2006
Location: Brisbane
Posts: 8,022
Thanked: 3,477 Times
Default

I kinda agree with Hellwrath here. I feel Bajaj is working on too many things at a time. Good for the industry, but bad for the user.

Imagine the plight of those who went and bought the Bajaj Wind, with all the ads and portrayal, one thought it would last for a while in the market. It vanished faster than it ever came. If i had bought one, i would be very unhappy now.
benbsb29 is offline   Reply With Quote
Old 24th October 2007, 13:16   #9
Distinguished - BHPian
 
Technocrat's Avatar
 
Join Date: Feb 2004
Location: Mid West
Posts: 14,897
Thanked: 2,481 Times
Default

This is not new for Bajaj. Although i am proud of Bajaj for bringing all the latest tech & being the trendsetter. The new launch first issues is something consistent with all such releases by BAL & also thats what I advise people to stay away form a new launch by BAL till a revision comes along.

Quote:
Kawasaki 4s, Boxer(with the luggage rack) - later used Boxer name on the 4s and called it AT, CT etc, then added 100 to CT and made CT100, Caliber 110,
Well HH is a champion here all the models right from CD100, ss, Deluxe to Splendor, Passion & its variants have the same engine.

Take Yamaha all they have is the single 125 cc engine(till recently when they launched a 150) which featured on their cruisers as well as city & sports bikes.
Technocrat is offline   Reply With Quote
Old 24th October 2007, 13:34   #10
Senior - BHPian
 
Join Date: Mar 2005
Location: N.A
Posts: 6,834
Thanked: 1,503 Times
Default

Ahh....this explains the ad! The components get added on as you keep riding.
Steeroid is offline   Reply With Quote
Old 24th October 2007, 13:59   #11
Senior - BHPian
 
Join Date: Sep 2007
Location: New Delhi
Posts: 3,083
Thanked: 252 Times
Default

Quote:
Originally Posted by Steeroid View Post
The components get added on as you keep riding.
EXACTLY!
Soon there is a wifey, then in no time at all there is a kiddy, and shortly after that yet another.
That's when you realize that the bike will just not do!
anupmathur is offline   Reply With Quote
Old 24th October 2007, 14:01   #12
BHPian
 
HellwratH's Avatar
 
Join Date: Mar 2007
Location: Bangalore
Posts: 115
Thanked: 57 Times
Default

Quote:
Originally Posted by Steeroid View Post
Ahh....this explains the ad! The components get added on as you keep riding.
Haha, Nice one Steeroid. If you have observed, the parts come in a little late after the biker brakes. So that explains this situation. The "good" parts are on its way and will come soon! And may be Bajaj will make another ad that will have the biker losing all the parts one by one..
HellwratH is offline   Reply With Quote
Old 24th October 2007, 15:20   #13
BHPian
 
ravi@64bhp's Avatar
 
Join Date: Apr 2007
Location: Hyderabad
Posts: 602
Thanked: 8 Times
Default

Quote:
Originally Posted by Steeroid View Post
Ahh....this explains the ad! The components get added on as you keep riding.
...Well said steeroid.
ravi@64bhp is offline   Reply With Quote
Old 24th October 2007, 15:30   #14
Senior - BHPian
 
kuttapan's Avatar
 
Join Date: May 2007
Location: Melbourne
Posts: 1,155
Thanked: 12 Times
Default

Quote:
Originally Posted by Technocrat View Post
Well HH is a champion here all the models right from CD100, ss, Deluxe to Splendor, Passion & its variants have the same engine.

Take Yamaha all they have is the single 125 cc engine(till recently when they launched a 150) which featured on their cruisers as well as city & sports bikes.
But in case of HH, the models(CD100, SS, Deluxe, Joy, Dawn etc) are pretty much the same bike. And models have longevity and they last. Parts are not an issue.

In case of Bajaj, constant improvements(as they call it) leaves the original buyer high and dry and some critical parts may become unavailable as no dealer can stock the entire pile of bajaj parts.

Yamaha is a master, I agree but they sell same engine in different bodywork/name. And you have to admit, the products are much much better than Bajaj quality wise.
kuttapan is offline   Reply With Quote
Old 24th October 2007, 15:54   #15
Senior - BHPian
 
extreme_torque's Avatar
 
Join Date: Feb 2005
Location: Melbourne
Posts: 3,546
Thanked: 1,317 Times
Default

Quote:
Originally Posted by HellwratH View Post
I wouldn't call it a great thing for the only reason is because as a customer I am paying for it and I am entitled to get the working stuff. These kind of actions are permissible only once from my perspective, or I start losing trust in Bajaj's products. I seriously think Bajaj should delay the release of any product than send out bad products and recall them. This will only leave a scar on their image. I think Bajaj is trying too many things in short time, I dont deny that experimenting is good, but not at this level! I hope they learn a thing or two from Honda.
Quote:
Originally Posted by kuttapan View Post
But in case of HH, the models(CD100, SS, Deluxe, Joy, Dawn etc) are pretty much the same bike. And models have longevity and they last. Parts are not an issue.

In case of Bajaj, constant improvements(as they call it) leaves the original buyer high and dry and some critical parts may become unavailable as no dealer can stock the entire pile of bajaj parts.

Yamaha is a master, I agree but they sell same engine in different bodywork/name. And you have to admit, the products are much much better than Bajaj quality wise.
Chill dude.... a noisy center stand and a 'probable' failure of electric start due to a small component will not stop you from riding the bike.
Before you lambast bajaj for shoddy quality, I dont think there has been a problem with their engines and hence engineering ever.
Caliber was the most hardy bike in the 100cc catagory, for 42k's wind gave you a 125cc kawasaki designed engine, 5 speed gearbox and long list of standard equipments which you only saw on high end hero honda's.
The legend and the chetak engine is more reliable than the Eterno engine till date. My uncle rides a 68000 kms old chetak four stroke with minimal maintenance still going strong and giving him more than 60 kmpl still!
The Pulsar 150 and 180 engines have always been reliable. The 2 stroke engine were in a class of their own when it came to lugging loads and reliablility.
I dont know why some go as far as calling them 'Unreliable'

By the way recall's are a global phenomena.... why single out Bajaj.

Last edited by extreme_torque : 24th October 2007 at 15:59.
extreme_torque is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Bajaj XCD 125 DTS-Si BunnyPunia Motorbikes 29 28th November 2013 14:02
Bajaj Pulsar 220 Recall KiloAlpha Motorbikes 5 28th February 2012 19:24
Clutch issue with Bajaj XCD 125 DTS-SI vishwasvr Motorbikes 0 20th July 2011 11:11
Issues with my Bajaj XCD 135. sachinj12 Motorbikes 4 14th June 2010 16:31
Bajaj Auto's New Game - XCD Sprint 150/Pulsar 200Fi/New P220 five46 Motorbikes 11 9th November 2008 11:51


All times are GMT +5.5. The time now is 22:47.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks