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Old 29th October 2015, 11:18   #16
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Default Re: Honda’s (HMSI) “Customer Care” is a big Joke!!

I am also one of the Honda harassed customer.
I have experience lot of issues right from the time of delivery till now (almost 1.5 years) with my Honda CB Trigger.
Won't go into details much but shocked to see the dealer (My Wings Honda, Pune) was delivering me the bike which had right side scratched from handlebar to exhaust.! On top of that he said 'Abhi leke jao, bad me repair karke dunga' (take it now, will repair later)
Then rusting issue, faulty pet cock, disc pad replacement without bleeding the brakes so on so forth.

I don't think I will go for a Honda in future now.
I love Bajaj but as they didn't have a good new 150cc offering available in April 2014, I went ahead with 'Reliable' (so called) Honda.

God help them, who bought Hondas.!
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Old 31st December 2016, 16:42   #17
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Originally Posted by mantrig View Post
You have a pm from me. You can write to the Customer Service with a CC to both of them and hopefully hear back soon.
Dear Matrig, we are facing a knocking sound in the engine of our new Honda Hornet 160. CC & dealership have been of no use. Could you please give me the contacts to escalate this further to the MD or CEO of HMSI ?

Quote:
Originally Posted by ravi@64bhp View Post
Mr. Takashi Nagai is the CEO for Honda Siel Cars India. Mr. Shanji Aoyma is the CEO for Honda Motorcycles and Scooters Inida.

You may be right, I have not got any response from Customer Care even after I mailed to the CEO. I wonder if HMSI is functioning.
Dear Ravi,
We are facing a knocking sound in the engine of our new Honda Hornet 160 and CC & dealership ave not resolved it. Could you please share the contact of the CEO and MD of HMSI ?

Last edited by Vid6639 : 31st December 2016 at 18:21. Reason: merging posts. Pls. use the edit option when replying within 30mins. Thanks,
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Old 11th January 2017, 15:57   #18
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Default Re: Honda’s (HMSI) “Customer Care” is a big Joke!!

Quote:
Originally Posted by rampaps View Post
Dear Matrig, we are facing a knocking sound in the engine of our new Honda Hornet 160. CC & dealership have been of no use. Could you please give me the contacts to escalate this further to the MD or CEO of HMSI ?
Hello Rampaps, Apologies for I was away from Team-bhp all this while. Hoping you go the details. I do not have any handy, however can try researching.

Let me know.
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