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Old 16th March 2018, 13:35   #826
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Default Re: Renault Duster AWD : Official Review

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revved_up, please share your 50k bill. I have completed 45k and have not replaced the brake pads so far, it will probably come up next service. I asked about the differential oil, they told me it need not be changed. Maybe at some point of time we have to insist that it should be changed.
Here is my 50K service bill. Total Cost - 5475

- I got 10% discount on labour and free dry cleaning.
- I refused to get EGR cleaned as it was done in last service and i could not find any documentation from Renualt which asks it to be done every 10k
- I refused brake cleaning, since disk pads were changed in last service and brake cleaning was done for rear drums. Instead asked them to check noise from brakes. Maybe they opened and cleaned rear drum.
- I refused to get engine dressing.
- I refused to get wheel alignment and balancing done, since i do it outside
- i refused to do car lubrication, since i found it as a gimmick(got it done in last service)

IMHO, service advisors are pushed by management to get customers to agree on above things to make more $$. . They go silent when asked about logic or being asked to show circular where Renault recommends these things in periodic services.

Renault Duster AWD : Official Review-img_0065.jpgRenault Duster AWD : Official Review-img_0066.jpg
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Old 16th March 2018, 14:17   #827
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Default Re: Renault Duster AWD : Official Review

Thanks, revved_up. I have not got the EGR cleaned so far and Renault Trivandrum never asked me about it. What does it cost? What is item no 8; blade assy back? I have another 5000km to go till the 50k service. Did you replace any diesel injectors, clutch, suspension etc.?
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Old 16th March 2018, 15:05   #828
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Default Re: Renault Duster AWD : Official Review

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Thanks, revved_up. I have not got the EGR cleaned so far and Renault Trivandrum never asked me about it. What does it cost? What is item no 8; blade assy back? I have another 5000km to go till the 50k service. Did you replace any diesel injectors, clutch, suspension etc.?
I think EGR cleaning costs about 1000-1200.
Point number 8 is rear wiper blade.
No i have not replaced diesel injectors and clutch yet. However, all shockers were leaking and they were replaced in last service.
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Old 16th March 2018, 17:39   #829
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Default Re: Renault Duster AWD : Official Review

Thanks for the information. What was the cost of the shocks?
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Old 16th March 2018, 17:57   #830
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Default Re: Renault Duster AWD : Official Review

If I remember correctly, around 7K per shock including labour and taxes. Got 3 of mine replaced , one at a time at 50, 60 and 70 K service.
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Old 21st March 2018, 18:08   #831
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Default Re: Renault Duster AWD : Official Review

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If I remember correctly, around 7K per shock including labour and taxes. Got 3 of mine replaced , one at a time at 50, 60 and 70 K service.
Is it covered in warranty if reported before the initial warranty period?
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Old 21st March 2018, 18:18   #832
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Is it covered in warranty if reported before the initial warranty period?
I was refused saying it's regular wear and tear. And it seems to be a widespread problem as well.
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Old 22nd March 2018, 12:46   #833
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Default Re: Renault Duster AWD : Official Review

The clutch is also another potential trouble. It is also not covered under warranty, as it is also considered by Renault as regular wear and tear. Fortunately, the diesel injectors seem to be under warranty.
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Old 1st April 2018, 08:18   #834
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Default Re: Renault Duster AWD : Official Review

Has anyone tried out alternative shock absorbers? Ironman and Bilstein both have lift kits for the Duster. I guess these would be better and durable than the OEM shocks.
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Old 17th April 2018, 12:00   #835
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Default Re: Renault Duster AWD : Official Review

Hi all. It has been a while since I posted here, but it has been an eventful last few months with Renault. It started off with variations in power while driving. Anywhere between 1500-2000 rpm, on accelerating, there was, on occasion, a sudden surge of power. Took it to the workshop and as it usually happens, the issue did not present itself on the test drive. The SA said to continue driving and come back if it keeps happening.

A few weeks later, all the warning lights popped on at the same time. Thought it was something to do with the same problem. Got the car towed to the workshop where I was told that rats had chewed off the sensor wires, underneath the engine cover. And the fuel pump was bust, which was causing surges. I was told that the quality of fuel was the cause, which is weird because I've been filling up at the same place since over a decade and have never faced this problem. Anyway, both the issues were sorted and I was not charged for the pump. I was also told then that i would soon have to change my rear shock absorbers by the next service, since the leaks had begun.

Cue to present day. For the last couple of weeks, was trying to get the same changed. However, due to unavailability of parts and scheduling conflicts, the job was not able to get done. Then suddenly, the Kopar Khairane workshop which I regular, shut down without notice. On asking them the reason, they said they had an issue with the landlord because of which they had to shut down over night.

Now, for the last two days, I'm in touch with the Panvel workshop. They experience has not been fun. They keep saying they will get back to me about the parts availability but I never get a call back. I have to keep chasing them. And after finally losing my temper after two days of waiting for a call, I was told that they had no rear suspension parts anywhere in Mumbai and it would be at least a week before they could get their hands on any.

It has been an absolute headache dealing with this whole business. These are just the major issues I am facing. There are a bunch of small niggles which are too many to type. Times like this, I miss Toyota and my Innova which served me so well. Safe to say, I will not be a repeat Renault customer.

Also, anyone who has any tips on how to expedite this matter, please feel free to share.
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Old 17th April 2018, 12:18   #836
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Default Re: Renault Duster AWD : Official Review

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Also, anyone who has any tips on how to expedite this matter, please feel free to share.
Please open a formal complaint with Renault customer care, that should expedite things.

Also send a message to Renault India on Twitter and FB, that also helps. You can give the link to your post for reference.
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Old 17th April 2018, 12:21   #837
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Default Re: Renault Duster AWD : Official Review

With my short experience of some 2-3 years with Renault (Duster AWD) I have learnt one thing for sure. Irrespective of how much we berate the Indian brands the fact still remains that they are far more reliable in day to day terms.

My Duster keeps throwing up new surprises from time to time and I have no clue what to do about these. Worse still, the A$$ is so incompetent that I do not even feel like taking the vehicle to them. The traction control light on the dash has a mind and will of its own. It switches on and stays there for days and then again suddenly goes away on its own. I gave it to the service center once and they charged me some 1000 bucks for some kind of fiddling with the connections etc. However, after the problem kept reappearing they gave me all sorts of reasons like your transmission is kaput and needs a change (i felt like giving him a hard kick on his backside), The sensor is faulty but its a big job and we also don't have parts, Your entire electrical wiring will need to be taken down and refixed and that will be a costly proposition, yada yada.

While I decided to start ignoring the traction control light a new issue popped up. At times on starting the car up the medianav goes on automute. At such times you can do whatever you want to but the blessed thing simply refuse to make a noise, be it the radio, media, phone or anything else. Only solution is to switch off the car and wait for a while before restarting the car again. Once again the A$$ has no clue. I have got all kinds of responses on this problem some of which border on being ridiculous.

For the last 3 weeks yet another problem has started showing up. The car is driven primarily by my wife. She says at least on two different occasions the engine check light had switched on for some time and then went away. I am dreading where this is gonna lead up to now... Don't want to take a guess :(

Last edited by Zappo : 17th April 2018 at 12:24.
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Old 19th April 2018, 12:01   #838
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Default Re: Renault Duster AWD : Official Review

I have experienced all the 3 problems quoted by you. For the Engine check light and ESP light I had Renault troubleshoot for 2 days (atleast I think they did ..they had the car for 2 days) post which they came back and said esp sensor was a problem and they just had to clean the sensor and it's all working now. Sure enough the light never went off till I parked the car in my parking spot which illuminated 2 mins after I left the service center. So I have stopped complaining now..the rear wiper is not working and waiting for eternity for the service center to call in regarding the motor availability...the only way to be happy with this car is not to drive it and am exactly doing the same...parked the car in a good spot and using my D400 for daily commute to office...
Every time I drive the car for more than 30 mins a new problem seems to crop up..and the woes on parts availability cannot be stressed enough...
And while computing the P&L statement for this year, I observed that I have spent close to a lakh (97K) on service and repairs on this car the past year. (Used to be around 20K for manza)

Last edited by v6kgang : 19th April 2018 at 12:05. Reason: Adding more info
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