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Old 9th February 2018, 15:14   #3721
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Default Re: Tata Hexa : Official Review

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Originally Posted by ac3112 View Post
Folks, it is one month now that I brought the Tata HEXA XMA home, from Active Automobiles (Possibly one of the best Tata dealers in Ahmedabad and I have given them a 5* rating). A short account (leaving aside what has been reported in great details in the reviews) on ownership:
This is exactly I was searching for, while deciding on the variant. Though I have already booked XMA now this will be useful for potential buyers. Even I found it most VFM variant as it offers all the required features. In my view the only essential feature which is missing from XMA is electrically foldable ORVMs. This is really needed for such a big car and should have been provided even in the base variant. Good to know that you found fabric seats of high quality and comfortable. I was thinking of getting seat covers on the day of delivery itself but now hearing your feedback I will postpone it for a while.
Fuel efficiency of 15.6 kmpl is quite good. How much of your 1700 kms run is in city vs highway?

Last edited by aah78 : 9th February 2018 at 23:23. Reason: Please do not quote large posts entirely. Quote only relevant sections. Thanks!
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Old 9th February 2018, 17:38   #3722
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Originally Posted by tifosikrishna View Post
Had my first flat tyre, took it to my friend's garage, found a big puncture in the side wall. Since my friend knew car is only 5 months old, he immediately said it must a manufacturing defect ( I was maintaining tire pressure in newly recommend range, also corroborated by the fact that other tires were in 34 to 35 psi).
Spoke to SPOC from Tata Motors and he has asked me to bring the car to service centre). Let's see how it goes. I was the one driving last two days, all in tarmac and nowhere close damaging sidewall (as in parking close to sidewalk etc).
Update:

As per advise of Tata Motors Customer Relationship Manager (assigned to our car), I went left the tyre with Tafe Access, they found the puncture spot, marked it (took a video) and sent it to MRF.
According to my RM, MRF denied warranty replacement citing it as external damage, nonetheless, our RM took up the case with Tata Motors HQ and got it approved yesterday (i.e. in 2.5 working days). Tyre has been replaced and ready for fitment.

All along, Venkatesh Perumal (guess senior technician or floor manager) of TAFE Access & Kathirmathiyon (RM, Tata Motors) kept me informed of the development. Overall experience was smooth & flawless, didn't even have to raise my voice once.

Though I got the replacement, if it is one off case of manufacturing defect, well & good, otherwise it is little unsettling to know one could perhaps potentially damage the sidewall without being aware of it (as in riding only in tarmac, not hitting the sidewalk etc). Expressed my concern to RM and he has assured me best of support in future too.

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Originally Posted by naddy View Post
Friends driving the XT/XTA need to be very careful regarding the tyre pressures. TPMS and a personal inflator is a must considering the 19" rims and the smaller sidewall height. Any harsh impact is going to damage the sidewall. I unfortunately faced two left alloy damages. I don't blame the tyre pressure here, as I am sure it happened due to a sharp edged and deep pothole.

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Originally Posted by Anuruddhs View Post
I have got the TPMS installed on my HEXA and its a must now a days until you have a factory fitted. I could not notice a puncture in my HEXA but luckily we have to stop the car for some other purpose at same time and we noticed puncture. This avoided any damage to tyre but took a lesson and I bought the TPMS immediately. They don't cost a bomb you can get good TPMS from anywhere INR 4k-7K range.
TPMS - there's a back story to it. Had got the TPMS installed (same one that @abhi has), setup was flawless and worked well. But after the rains, when we were ready to go for our long trip, went to fill air only to find that I couldn't remove three of the sensors from the valve. Took it to service centre and with great difficulty (after trying out various types of lubricants) got it removed. I was told that it would be fine to use it and so inflated the tyres and fixed it again. Next time on the sensor (left rear to be precise) wouldn't want to get separated from the valve. Decided that it is no longer safe to use it and went to my friend's garage and got it removed (in fact it had to ripped apart). Wrote to ali express and they had their dispute resolution process or something (with some quirky processes), but seller agreed to refund the 90% of money and I shipped the product back. There on i did not try any other TPMS but promptly maintaining revised air pressure (35 to 36 PSI)

Last edited by aah78 : 9th February 2018 at 20:09. Reason: Post edited as requested.
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Old 9th February 2018, 18:46   #3723
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Default Re: Tata Hexa : Official Review

Hi Friends, this is with regards to the handling charges. When I was about to book Tata Hexa XMA, there was following news making rounds on the internet.

Tata Nexon handling charges dropped

During booking, I requested dealer to waive off the handling charges, he replied saying it can happen only if Tata Motors asks them to do so because all these charges are as specified by Tata Motors. All the Tata Motors dealers in Gurgaon are adding handling charges in the vehicle invoice so I decided to take this up with Tata Motors. I logged a complaint at their customer care, received a reply next day saying complaint has been transferred to regional office and they also shared regional sales manager contact number. I tried reaching out to him couple of times through mobile and email but all attempts went unanswered. Now I am chasing them and below is trail of events,

- After not hearing from them for almost 4 days, I called customer care again. The customer care executive told me that the complaint was being transferred to the head office and would be resolved soon.
- Nothing happened for 2 days so called them up again. This time customer care executive told me that Tata Motors is in discussion with dealer. Also pointed out that there is just an email from you but no formal complaint is registered . She did the needful and shared the complaint number with assurance that I will hear back from them within 48 hours.
- Nothing happened in 48 hrs. I checked with dealer he said no communication received from Tata Motors. I called up customer care again, they requested ‘sometime’ to get this resolved but were clueless about how long that ‘sometime’ would be.

Now I am not sure whether this will get resolved through this channel or needs to be escalated further, but to whom? Do Tata Motors expect each and every consumer to write to their CEO for waiving off handling charges? In comparison to the cost of the vehicle, handling charges are negligible. But it is not about the amount and more to do with the legality of the same. If handling charges are not legal then why manufacturers notify their dealers NOT to charge the same.

Mods - I am not sure if this is correct place for this post. Posting it here since it is related to Tata Hexa and there was no other dedicated thread for handling charges. There was one but was related to Hyundai.
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Old 9th February 2018, 19:33   #3724
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Default Re: Tata Hexa : Official Review

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Originally Posted by Anuruddhs View Post
@ac3112 you can fit fog lamps and DRL at TASS, same unit which is there in XTA and many XM/XMA owners have done in NCR region at TASS itself. Costs around 12-13K for complete assembly and fitting.
Thanks Anurudhs. The engineer @ TASS (Active Automobiles) advised against it & as I expressed, I do not know why (I recall, some other member expressing the same difficulties). I shall check with other TASS in Ahmedabad. If you happen to know someone who has got it done in Ahmedabad, it would be of great help.
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Old 9th February 2018, 21:23   #3725
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Quote:
Originally Posted by tifosikrishna View Post
Update:

TPMS - there's a back story to it. Had got the TPMS installed (same one that @abhi has), setup was flawless and worked well. But after the rains, when we were ready to go for our long trip, went to fill air only to find that I couldn't remove three of the sensors from the valve. Took it to service centre and with great difficulty (after trying out various types of lubricants) got it removed. I was told that it would be fine to use it and so inflated the tyres and fixed it again. Next time on the sensor (left rear to be precise) wouldn't want to get separated from the valve. Decided that it is no longer safe to use it and went to my friend's garage and got it removed (in fact it had to ripped apart). Wrote to ali express and they had their dispute resolution process or something (with some quirky processes), but seller agreed to refund the 90% of money and I shipped the product back. There on i did not try any other TPMS but promptly maintaining revised air pressure (35 to 36 PSI)
I never faced any issue in removing or re-installing the sensors. You need to use the round adapter to grip the sensor and rotate the bolt behind the sensor.

Once loose, the sensors come off easily!
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Old 9th February 2018, 23:14   #3726
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Default Re: Tata Hexa : Official Review

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Originally Posted by Torquedo View Post
Thanks for the kind words, Nissan.

Nano and a flagship product like the Hexa, I cannot swallow the fact that even if the Vendor is the same (should not be case after Nano PW failures in the first place), the quality checks and quality in itself can be comparable for the two products with opposite polarity.
While this experience is indeed frustrating and hope TML has attended to the problems adequately, I have a different perspective on quality.
Me, owning the Hexa and the Nano in the family, would, as a customer, demand the same standard of quality in both. The level of sophistication may be different.
In fact, it essential that a manufacturer applies the same standards of quality for the absolute entry level consumer as he would for the one on the higher end. It is a process of confidence building.

Last edited by aah78 : 9th February 2018 at 23:26. Reason: Quote fixed.
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Old 9th February 2018, 23:35   #3727
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Default Re: Tata Hexa : Official Review

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Originally Posted by FirstRay View Post
How much of your 1700 kms run is in city vs highway?
Approximately 1200 km on the highway. I have not driven it beyond 100-105Km/h, considering this as the run in period (though, the Manual, has not specifically mentioned about the limits for the automatic versions).
I have noticed a gradual improvement in the fuel efficiency, from ~11 Km/l in the beginning.
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Old 10th February 2018, 02:55   #3728
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Default Re: Tata Hexa : Official Review

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Originally Posted by FirstRay View Post
Hi Friends, this is with regards to the handling charges. When I was about to book Tata Hexa XMA, there was following news making rounds on the internet.
Hi,

Meet the AGM/GM of the concerned dealership and speak to him directly.
I am sure he will be helpful. Be polite yet firm on your reluctance to pay for the handling etc. changes
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Old 11th February 2018, 14:05   #3729
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Originally Posted by ac3112 View Post
1) We have chosen the color Sky Grey – the color blends extremely well with the Piano black Tail Gate Applique and so does the Ebony Black rear luggage Step Plate. The Sky grey also blends with the color of fabric on the seat upholstery – all of them accord a premium look
Hey, can you please post pictures of your car especially how the sky grey blends in with the strip at the back?

Last edited by Aditya : 11th February 2018 at 15:58. Reason: Quoted text trimmed for the convenience of small screen users
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Old 11th February 2018, 19:02   #3730
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Default Re: Tata Hexa : Official Review

Is there any update from insiders on whether a 4x4 AT version is on the cards some time in 2017? Or at least the current XTA with the ESP feature added?
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Old 11th February 2018, 20:50   #3731
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Default Re: Tata Hexa : Official Review

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Originally Posted by puntOOs View Post
Is there any update from insiders on whether a 4x4 AT version is on the cards some time in 2017? Or at least the current XTA with the ESP feature added?
I can say with great certainty that the 4X4 AT is not happening in 2017 .
Jokes aside, that is one development I am waiting for as well. I absolutely hate having to choose between the 4X4 and AT besides losing TC and ESP in the bargain as well .
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Old 11th February 2018, 22:21   #3732
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Default Re: Tata Hexa : Official Review

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Originally Posted by Strangerintown View Post
I absolutely hate having to choose between the 4X4 and AT besides losing TC and ESP in the bargain as well.
I pretty much would go for it if not for this! As you said its really frustrating!

I was reading about this here: https://en.wikipedia.org/wiki/Electr...bility_control

The ESP feature is usually an extension of the ABS and usually costs < 200 USD on top of the ABS. I can't believe they cannot integrate this on a top variant of a model costing 21.5L on road in Bangalore.
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Old 12th February 2018, 14:02   #3733
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Default Re: Tata Hexa : Official Review

Quote:
Originally Posted by FirstRay View Post
Hi Friends, this is with regards to the handling charges. When I was about to book Tata Hexa XMA, there was following news making rounds on the internet.
Tata Nexon handling charges dropped
Update:-
I called up Tata Motors customer care again today. After providing initial details (name, which vehicle, alternate contact number, city, state etc.) I need to give these each time I call them, once done, call then get transferred to complaint resolution desk. Today complaint resolution desk again told me that my complaint has already been sent to senior team and they are in discussion with dealer. While telling this, she quoted wrong dealer name (worst: the dealer name mentioned does not even deal in Hexa). I requested her to get that corrected which was done quickly with assurance that I will get a call back within 24 hrs. After the call I got sms from Tata Motors about registering the complaint but with new complaint number this time

In mean time I received chassis number of my vehicle. I don’t know when exactly vehicle will be available for PDI. BTW, how much time it should take for a vehicle to reach dealership once allocated to customer. I had booked it on 29th Jan and received chassis number on 6th Feb.

Quote:
Originally Posted by naddy View Post
Hi,

Meet the AGM/GM of the concerned dealership and speak to him directly.
I am sure he will be helpful. Be polite yet firm on your reluctance to pay for the handling etc. changes
I can do that, or even get those charges compensated against some accessories here and there. But thought if I could get that done through Tata Motors, then it may benefit future buyers as well. Let’s see how it goes and then decide.

Quote:
Originally Posted by puntOOs View Post
Is there any update from insiders on whether a 4x4 AT version is on the cards sometime in 2017? Or at least the current XTA with the ESP feature added?
I am no insider, but I feel 4x4 AT Hexa will never happen. Tata Motors may keep it exclusively for H7X. Not sure what is holding them back on XTA with ESP though.
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Old 12th February 2018, 19:44   #3734
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Default Re: Tata Hexa : Official Review

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Originally Posted by puntOOs View Post
Is there any update from insiders on whether a 4x4 AT version is on the cards some time in 2017? Or at least the current XTA with the ESP feature added?
During the Chennai launch, I spoke to a very senior management person and was categorically told that they have no plans for 4x4 with AT. Unless, something has changed between the launch and now, I don't think this will happen. I still don't understand whey they have deleted ESP in this version.

Last edited by moralfibre : 12th February 2018 at 23:04. Reason: Typo.
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Old 13th February 2018, 11:57   #3735
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Default Re: Tata Hexa : Official Review

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Originally Posted by FirstRay View Post
Update:-
I called up Tata Motors customer care again today.
Update 2:- It seemed whole machinery got into action yesterday. First, I received call from Tata Motors customer care on why new complaint with new complaint number had been registered. I was fine with it as long as new complaint had reference to the old one, as ‘age of the complaint’ is also important. In the evening dealer called me back and assured that no handling charges would be levied. Even though this is closed for my purchase now, but ideally Tata Motors should instruct theirs dealerships not to levy handling charges. If Hyundai can, then definitely Tata can do it.

Link to Hyundai News.

There is even a Team BHP thread on this.
Quote:
Originally Posted by dZired View Post
Hyundai India has stopped levying handling charges from new car buyers across the country after a two-year long legal battle with a Hyderabad-based techie.
Till the time it becomes norm, I think all future buyers should raise this with concerned dealership. Be polite yet firm on your reluctance to pay the handling charges, as suggested by @naddy . If dealer does not agree, raise it with the manufacturer. Various social media platforms or respective customer care channels can be used to raise it with the manufacturer.
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