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Old 9th September 2015, 00:43   #3601
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Default NCR: VW East Delhi - Atrica Automobile

During mid-August, I took delivery of a Carbon Steel Grey (CSG) VW Polo Petrol Highline from VW East Delhi. Iím still not sure as to how should I categorize my experience with them. What I initially thought to be a fairly good deal now looks like a clever move to take advantage of a first time car buyer.
Iíll share my experience with VW East Delhi in the various stages of my buying process.

Preliminary Research / Visits
Of all the VW dealers I visited, VW East Delhi seemed the least interested in selling the car. Donít get me wrong, they were courteous and everything, however, didnít offer a test drive, unlike others. Also, they never bothered to follow up until after I had visited their showroom a couple of times. Everyone else kept calling, offering me a test drive, at a time and place of my choice. However, in the end, I still chose to go with them since they had the best offer on table.

Finalizing the Deal
After a month of negotiation and dealer visit, in the last week of July, the final deal that I got from VW East Delhi was a discount of 45k with mat and mud flap thrown in as freebies. This was the best of the lot and I decided to book the car at the earliest. However, unfortunately, something urgent came up on the personal front and I had to postpone the plan for the time being.
Come August, I thought of checking up on the offer for the month, just for the heck of it. I was pleasantly surprised to know that the discount on HL had gone up to 20k. However, it didnít matter, since the earlier discount offered to me was reduced by a good 10k, due to an impending price hike of 10-15k.
I was in no mood to pay additional 15k for this car, and which is when I decided to try for the previous offer. VW East Delhi agreed to give the same discount on the condition that I take delivery before 15 August. I was also assured that the price hike will not be applicable if and only if I fulfill the delivery condition.
And so, I finally booked the car on Aug 9th, with assured delivery within a day from full payment.

Pre-Delivery
My request for a PDI was accepted readily at a time of my choice. I did a thorough PDI of the car and except for a 90km on the odometer, nothing seemed amiss. On kms, the SA clarified that cars are brought from stockyard, which is quite far off and hence the high number. I had read somewhere that as long as it is less than three digits, it shouldnít be too much of a bother. Hence, I accepted SAís version and left it at that.
I completed the payment formalities and gave a go-ahead for the registration.


Delivery
I could not take delivery on 14 Aug and had to move it to 18th due to busy schedule at work. Now, the norm for cars is that the price on D-day is what the customer has to pay. In my case, suddenly, it was no more a problem; I was still exempted from the price increase. And which is when I realized that these blokes are not entirely a god-send helpful bunch of VW guys. My suspicions were well founded when I came to know from an online forum that a new version of Polo is set to be released by the month-end. I remember asking the SA, when he broke news of price hike to me, about a possible launch of new version. He had then replied with a vehement no. Alas, now nothing could be done, since the car was already registered.
On D-day, the entire experience was fine. The staff was courteous and arranged for the usual niceties at the time of delivery. However, during final inspection, I did find a couple of places where the cleaning work was not up to the mark. When pointed out, it was taken care of promptly. We left the dealership happy and satisfied with the purchase and the experience so far.

Post-Delivery
I was quite relieved and happy with the buying process having gone smoothly, barring a few hiccups and a minor heartbreak (new version). I was looking forward to experiencing the VW drive quality that I had heard so much about. But, and I guess ĎBUTí is a norm with these guys, something that you should factor in when buying a VW.

The following morning my wife pointed out that the main car key seemed a little used with scratches on the plastic portion. The metal part looked yellowish, especially the grooves, without the new car key shine. I didnít think too much of it, however, after on my wifeís insistence, agreed to show it to the dealer.

What next?
I showed the keys to the dealer and the folks there found it amusing. Funny, eh? I also had a look at other keys and they seemed a tad shiny and scratch free. On this, the dealer offered to clean up the keys, which we eventually accepted given that changing was not an option.
And which is when, I started having doubts if the car that was delivered to me was used as an occasional test drive car. I happened to witness that myself on my visit to this dealership. Everything seemed to add up, the 90 on odometer, missing plastic seat covers, sign of wear and tear on key and flexible payment terms. The other day while connecting my phone with Bluetooth, I happened to come across names of two other phones that were previously connected and stored in the ICE system. Although, besides that, there is no other issue that I can point out in the car.

Not sure, I raised this in a couple of forums and also with the VW customer care. The latter, as usual, directed me back to the dealership. The guys at dealership donít find this to be an issue and are just going through the motions, especially when there is nothing to prove. Maybe Iím being paranoid, but as a customer, after having spent close to 7 lacs for a new car, it feels quite disheartening to have doubts if the car is brand new or not.

I read somewhere that other dealers are upfront offering discount on older version of polo. And which is why the whole experience now seems more like an act on the part of VW East Delhi to coerce me into buying the older version of the car.

Despite the negative feedback on VW service, I chose to go with the brand hoping that such feedback would be an exception than a norm. However, getting a taste of it at the very first step seems as a rude reminder of what I chose to ignore.

To sum it up, VW East Delhi would be the last on my recommended dealers list, given the sheer lack of transparency in the way they operated.

Thank you!

PS: Meanwhile, I've been approached by the dealer for a meeting to resolve the complaint. I also received a call from the Mumbai office and they have offered to look into the matter.

Now, at the moment, I'm not sure what should be an acceptable outcome of this escalation. My intent all along was to send across a strong message to the dealer through the company's feedback mechanism (I didn't know then that I would be directed back to the dealer). And from that perspective, settling or asking for anything less than a replacement would be giving the dealer a chance to save themselves from further escalation.

I'd appreciate if other forum members can share their views on what are the options available with the customer in this case.
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Old 9th September 2015, 14:57   #3602
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Default Re: NCR: VW East Delhi - Atrica Automobile

Hi Lordvader,

Sit back & enjoy the car! Don't let such small irritants take away from the pleasure of car ownership.

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Originally Posted by lordvader View Post
My suspicions were well founded when I came to know from an online forum that a new version of Polo is set to be released by the month-end.
Manufacturers themselves try to hide that there is a new version coming, so that people don't stop buying the old car.

It's all up to the customer. In this case, you should have done the research yourself.

Quote:
Everything seemed to add up, the 90 on odometer, missing plastic seat covers, sign of wear and tear on key and flexible payment terms. The other day while connecting my phone with Bluetooth, I happened to come across names of two other phones that were previously connected and stored in the ICE system. Although, besides that, there is no other issue that I can point out in the car.
Since you say there is nothing otherwise wrong with the car, I'm going to give the dealer the benefit of doubt.

I've had a brand new car delivered to me for a Team-BHP Official Review. Guess what? The driver dropping it had sync'ed his phone to it. Don't sweat over this.

Quote:
I read somewhere that other dealers are upfront offering discount on older version of polo. And which is why the whole experience now seems more like an act on the part of VW East Delhi to coerce me into buying the older version of the car.
But their price was still the lowest, no?

Like I said, relax, take a chill pill and go out for a long drive this weekend. ENJOY your new car.
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Old 9th September 2015, 17:30   #3603
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Default Re: Volkswagen Polo : Test Drive & Review

Hi GTO,

Oh yes, I absolutely intend to. I'm inclined to believe that Iím a fairly reasonable & sane person (except when it comes to a new car ) and can live with such minor niggle. Given a first, it has been a good learning experience for me.

Although, just from a customer perspective, I would definitely want dealers to avoid using brand new cars as test vehicles, no matter how short the drive be. Iím sure most of us, as a buyer, wouldn't like to be surprised later on.

Iíll close this topic by just saying that the intent was to send across a strong message to the dealer. And given the follow-up from the dealer and Mumbai office, seems that it was heard loud and clear.
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Old 10th September 2015, 12:33   #3604
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Default Re: Volkswagen Polo : Test Drive & Review

Mods first of sorry, if I am posting this in a wrong place.

I am trying to find whether a regular Polo can be converted to a Cross Polo. May not in complete/true sense though. I am curious to know whether a polo can be fitted with the cladding around the doors like the cross polo's and change the suspension for bad roads?

Has anybody tried or found something anywhere?
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Old 30th September 2015, 16:56   #3605
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Default Re: Volkswagen Polo : Test Drive & Review

Recently encountered the EPC light going yellow while driving within city (luckily). The car stopped responding to accelerator, no use down shifting to first gear, the car was simply crawling as it would in first gear without throttle input. I have previously faced this problem in dad's Vento TSI hence knew that restarting the system could solve the problem, had to reboot the car thrice before it behaved normally though. After a while I understand that the AC compressor has stopped working, disappointed I continue my journey with windows rolled down.
The car worked fine in the evening and it still is. Thinking if this is a serious issue or could have occurred if the car has been out of use for around 10-15 days. Anyone with a knowledge of this issue?
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Old 3rd October 2015, 20:48   #3606
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Default Re: Volkswagen Polo : Test Drive & Review

I just took a test drive of the diesel polo today. The car that the salesperson brought, the PDI had not been done by even the showroom guys as told to me by the salesperson. The speedometer needle was not working, and also the handbrake, ABS, check engine lights were constantly lit up throughout the drive.
What was weird was that the car had absolutely no power. It just would not move as you would expect it to. The car had a little boost of power around 1700 RPM till 2000 RPM. After that the the RPM was rising needlessly and there was no power delivery at all. The steering was also so light. Lighter than my Honda City. I believe there was some problem definitely.

I asked the salesperson to get the car checked and he will get a car again for another test drive.
Apart from that there is flat discount of 50,000 on the pre facelift version. And even more can be negotiated, as I got to know from my conversation with him.
I also talked to him about removing the logistics charges, and his words were that they have to meet their rising costs.
So I enquired further whether if their costs rose, they would then increase the logistics charges, and he frankly said that they would have to.
Still he agreed to talk about it and his tone suggested that even that could be achieved. Also did talk about insurance and he did not mind if I got insurance myself.

Were the car traits I observed consistent with the people who have driven the car? Because it is the first time I have driven the Polo so cannot say, but it was highly weird drive.
On top of that he asked me which car I drove presently, and upon knowing its a Honda City 1.5, he said that maybe I'm comparing it to that car.
Owners can confirm the car's behaviour?

Last edited by akhil994 : 3rd October 2015 at 21:09.
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Old 4th October 2015, 10:13   #3607
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Recently encountered the EPC light going yellow while driving within city (luckily). The car stopped responding to accelerator, no use down shifting to first gear, the car was simply crawling as it would in first gear without throttle input. I have previously faced this problem in dad's Vento TSI hence knew that restarting the system could solve the problem....
I think irrespective of the fact that the issue has not reoccurred, considering the possible consequences if the issue shows again, you should take the car to Service and get it checked.
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Old 4th October 2015, 10:34   #3608
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I just took a test drive of the diesel polo today...?
The dealership obviously might be desperate to clear old stock if they have any, before the facelift comes in. So they might offer loads of discount. However the issues suggested are not at all common and could be even an ECY related problem. Also, if the facelift is about to come what's the point in test driving old version.?
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Old 4th October 2015, 10:51   #3609
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Originally Posted by Sid13 View Post
The dealership obviously might be desperate to clear old stock if they have any, before the facelift comes in. So they might offer loads of discount. However the issues suggested are not at all common and could be even an ECY related problem. Also, if the facelift is about to come what's the point in test driving old version.?
They did not have the facelift for test drive. Actually went to their showroom 3 weeks ago, at which point they did not have any car for test drive. This test drive was for that showroom visit as they suddenly remembered yesterday that I had visited them, and hence they called up yesterday. Anyhow I find , that since majorly my running is only within the city, I can do without the cruise control. Cooled glovebox and indicators on ORVM's again are something not so essential. The total difference in the cost of the pre facelift and the post facelift would come out to be around 80k after discounts. So if I get a good deal, I think I should go for it.
But my mother who was with me during the test drive, later commented that it was so congested at the back, she thought she was in a maruti 800

Last edited by akhil994 : 4th October 2015 at 10:54.
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Old 5th October 2015, 19:26   #3610
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They did not have the facelift for test drive. Actually went to their showroom 3 weeks ago, at which point they did not have any car for test drive. This test drive was for that showroom visit as they suddenly remembered yesterday that I had visited them, and hence they called up yesterday. Anyhow I find , that since majorly my running is only within the city, I can do without the cruise control. Cooled glovebox....
Since you have got the priorities figured out the old version does make sense. However please note that cruise control is not a feature you can include later on and even though I personally drive myself mostly in cities and congested and potholed narrow national highways in Kerala, recently during long drives (within Kerala on highways early morning when traffic was minimal) I felt cruise control would be a good to have feature. Also, it is true that backseat of polo is not a very welcome space for elderly. The thing is, you have to get down and lower yourself to get into the seat and you sit pretty low. Which is not something elderly wish to do regularly. That said, compared to swift I found rear seat of polo more comfortable and accessible from an elderly passenger perspective. Grandi10, Jazz etc have more elderly friendly rear seat I believe.

Polo has always been a drivers car. Surely not the best car for backseat commuter.


Coming back to your particular test drive issue, you should test drive a vehicle without power delivery issues and then take the decision.

Last edited by Sid13 : 5th October 2015 at 19:30.
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Old 5th October 2015, 21:32   #3611
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... ... ...Also, it is true that backseat of polo is not a very welcome space for elderly. The thing is, you have to get down and lower yourself to get into the seat and you sit pretty low. Which is not something elderly wish to do regularly. That said, compared to swift I found rear seat of polo more comfortable and accessible from an elderly passenger perspective. Grandi10, Jazz etc have more elderly friendly rear seat I believe.

Polo has always been a drivers car. Surely not the best car for backseat commuter.
I regularly give a life to an >80-yr-old gentleman, coming home from concerts (I have taught him to use seat belts too ). When my wife is there, he will sit in the back. Getting in or out doesn't seem to give him a problem, but I suspect that he is fit for his age.

Come to think of it, I've never travelled in the back of my own car!

I do sometimes find the front seat a little difficult, especially when I am parked close to a kerb, and stepping onto the pavement, not down to the road. I have to pull myself up. Don't know if I'll want to be doing that in twenty years' time!
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Old 7th October 2015, 13:51   #3612
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Why vw is not planning to introduce touch infoteinment/navigation in system in the updated polo? A polo with a driver arm rest and a touch infoteinment will be beat its competitions hand down.
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Old 7th October 2015, 14:56   #3613
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Why vw is not planning to introduce touch infoteinment/navigation in system in the updated polo? A polo with a driver arm rest and a touch infoteinment will be beat its competitions hand down.
I agree with you. Although it already has Cruise control which is a segment first, it would've been an icing on the cake if it had a driver armrest, which I really miss in my new Polo. It seems I can't install a custom armrest in my vehicle, cause it would make my warranty void. :(
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Old 8th October 2015, 14:11   #3614
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- Anyone know where i can buy Polo Alloy Wheel Centre Caps? Some miscreants seem to swiped 2 off my car!
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Old 8th October 2015, 14:35   #3615
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- Anyone know where i can buy Polo Alloy Wheel Centre Caps? Some miscreants seem to swiped 2 off my car!
You can buy it from VW. If not in stock they can order it for you.
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