Go Back   Team-BHP > BHP India > Team-BHP Reviews > Official New Car Reviews


Reply
 
Thread Tools Search this Thread
Old 10th December 2012, 10:47   #5461
Team-BHP Support
 
noopster's Avatar
 
Join Date: Feb 2010
Location: Pune
Posts: 8,195
Thanked: 7,893 Times
Default Re: Volkswagen Vento : Test Drive & Review

Quote:
Originally Posted by rrnsss View Post
I have no complaints about my car except for the silly placement of the wiper/headlight stalk and the single reverse light.
The wiper/light stalks orientation is standard European placement- you should get used to it soon enough. Initially I had a problem with it after being used to my Swift with the Japanese/Indian configuration but now I switch seamlessly between both without issues.
noopster is offline   Reply With Quote
Old 10th December 2012, 12:10   #5462
Senior - BHPian
 
srishiva's Avatar
 
Join Date: Nov 2006
Location: Bengaluru
Posts: 3,328
Thanked: 560 Times
Infractions: 0/2 (9)
Default Re: Volkswagen Vento : Test Drive & Review

My engine oil level is low at 28K kms. I thought only new engines have the oil problem
srishiva is offline   Reply With Quote
Old 11th December 2012, 14:34   #5463
Senior - BHPian
 
clevermax's Avatar
 
Join Date: Jun 2006
Location: Tvm/Amsterdam
Posts: 1,558
Thanked: 353 Times
Default Re: Volkswagen Vento : Test Drive & Review

This is to help out one of my friends who happen to own a Vento TDI highline.

Last day he got his car from EVM motors after the first service and the bill came to a whopping INR 14,500/- . No issues were present in the car at the time of service and it was just the regular first service.

I am attaching the detailed bill here. Some of the items as well as labor costs seem to be a rip-off. I have marked some of the items in the bill which looked really funny to me - like Oil Dipstick removed and re-installed for 44 rupees! .

(You might need to click on these images to view a larger version to read them properly)

Volkswagen Vento : Test Drive & Review-1.jpg

Volkswagen Vento : Test Drive & Review-2.jpg

Can anyone confirm whether this is the usual bill amount one must expect for the Vento's first service? What were your costs for the first service?

[Mods, please move this to appropriate thread if necessary.]

Last edited by clevermax : 11th December 2012 at 14:45.
clevermax is offline   Reply With Quote
Old 11th December 2012, 15:03   #5464
Senior - BHPian
 
ninjatalli's Avatar
 
Join Date: Jul 2011
Location: NC / BOM
Posts: 1,554
Thanked: 1,087 Times
Default Re: Volkswagen Vento : Test Drive & Review

Quote:
Originally Posted by srishiva View Post
My engine oil level is low at 28K kms. I thought only new engines have the oil problem
Low as in the indicator came up? Or the service guys quoted the same?
If it is the latter, your second servicing is up - I hope you didn't do a top-up a 28k kms.

On aside note, low level can happen at any kms. New engines dri(a)nk a lot of oil hence the top up cases were reported a lot.

Quote:
Originally Posted by clevermax View Post
This is to help out one of my friends who happen to own a Vento TDI highline.

Last day he got his car from EVM motors after the first service and the bill came to a whopping INR 14,500/- . No issues were present in the car at the time of service and it was just the regular first service.

Can anyone confirm whether this is the usual bill amount one must expect for the Vento's first service? What were your costs for the first service?

[Mods, please move this to appropriate thread if necessary.]
A lot more seem to be a clear rip-off than the ones circled by you. Btw on an average people have got first service costs between 8 to 10k, the difference being due to wheel alignment/other additional services.

There is a thread on service costs where a few of the service bills/costs have been put up - do look it up for a comparative analysis.
ninjatalli is offline   (1) Thanks Reply With Quote
Old 11th December 2012, 16:04   #5465
BHPian
 
Join Date: Dec 2010
Location: Hyd
Posts: 242
Thanked: 35 Times
Default Re: Volkswagen Vento : Test Drive & Review

Thanks for posting these. We are planning for a new car in feb/mar 2013 and this post helped me eliminate Vento and Rapid, I was hesitantly considering these two so far, but now they are out.

Apart from those circled, there are lot more things I wonder why they were done.

Dash Panel trim remove+reinstall? why? to introduce squeaks and rattles?
coil spring removed+reinstalled?
oil filler cap removed+reinstalled?
delivery inspection? should this be part of their own quality check?

And what is this goodwill contribution mentioned at the end? is that a discount given meaning the actual bill was 20k+?

Quote:
Originally Posted by clevermax View Post
This is to help out one of my friends who happen to own a Vento TDI highline.

Last day he got his car from EVM motors after the first service and the bill came to a whopping INR 14,500/- . No issues were present in the car at the time of service and it was just the regular first service.

I am attaching the detailed bill here. Some of the items as well as labor costs seem to be a rip-off. I have marked some of the items in the bill which looked really funny to me - like Oil Dipstick removed and re-installed for 44 rupees! .

(You might need to click on these images to view a larger version to read them properly)

Attachment 1025838

Attachment 1025839

Can anyone confirm whether this is the usual bill amount one must expect for the Vento's first service? What were your costs for the first service?

[Mods, please move this to appropriate thread if necessary.]
asdfvinay is offline   Reply With Quote
Old 11th December 2012, 16:18   #5466
BHPian
 
Rachit.K.Dogra's Avatar
 
Join Date: Sep 2010
Location: Gurgaon
Posts: 618
Thanked: 531 Times
Default Re: Volkswagen Vento : Test Drive & Review

There are just simply too many items mentioned in that bill. There is no way that they can perform these many activities in a simple service and that too in 1 day. I am damn sure that more than half of the items are there uselessly.

You can check any our bills posted on the ownership threads and show them to the service center guys. I am observing that slowly slowly VW has started charging more and more for their services.

Here is the link to my First service bill:
http://www.team-bhp.com/forum/test-d...ml#post2855393
Rachit.K.Dogra is offline   Reply With Quote
Old 11th December 2012, 16:22   #5467
BHPian
 
nileshch's Avatar
 
Join Date: Oct 2010
Location: BLR / BOM
Posts: 732
Thanked: 352 Times
Default Re: Volkswagen Vento : Test Drive & Review

Quote:
Originally Posted by clevermax View Post
This is to help out one of my friends who happen to own a Vento TDI highline.

Last day he got his car from EVM motors after the first service and the bill came to a whopping INR 14,500/- . No issues were present in the car at the time of service and it was just the regular first service.
It is a big rip-off! The typical costs are around 8-11k for most of us here.

Did your friend just make a goodwill gesture of Rs. 5703 to EVM?

Name:  2.jpg
Views: 1523
Size:  61.5 KB
nileshch is offline   Reply With Quote
Old 11th December 2012, 16:27   #5468
Senior - BHPian
 
ninjatalli's Avatar
 
Join Date: Jul 2011
Location: NC / BOM
Posts: 1,554
Thanked: 1,087 Times
Default Re: Volkswagen Vento : Test Drive & Review

Quote:
Originally Posted by clevermax View Post
What were your costs for the first service?
Here is the thread I was talking about. Apart from the post I have shared, there are several more first/second servicing bills uploaded on the thread - do have a look.

You'll understand that most VW workshops have a similar work-task list, while your friend's is very different and purposely kept ambiguous. I would ask him to take a printout of some of our bills and ask the SA to give a one-on-one analysis. Ideally the servicing tasks should be same, irrespective of whatever be the costs that are billed.


Quote:
Originally Posted by asdfvinay View Post
Thanks for posting these. We are planning for a new car in feb/mar 2013 and this post helped me eliminate Vento and Rapid, I was hesitantly considering these two so far, but now they are out.
OT point, but really, is this one bill/experience that helpful in your decision? Or do we take it that you had already made the decision and this was just the final nail in the coffin. If it is the former, then I would ask you to take note of other people's experiences before deciding whether to ignore the Vento & Rapid.

Edit: Care to explain your signature? Quite intriguing!

Last edited by ninjatalli : 11th December 2012 at 16:29.
ninjatalli is offline   (1) Thanks Reply With Quote
Old 11th December 2012, 16:46   #5469
BHPian
 
Join Date: Dec 2010
Location: Hyd
Posts: 242
Thanked: 35 Times
Default Re: Volkswagen Vento : Test Drive & Review

Quote:
Originally Posted by ninjatalli View Post
OT point, but really, is this one bill/experience that helpful in your decision? Or do we take it that you had already made the decision and this was just the final nail in the coffin. If it is the former, then I would ask you to take note of other people's experiences before deciding whether to ignore the Vento & Rapid.

Edit: Care to explain your signature? Quite intriguing!
This was not the only experience helpful, but yeah this is the last one before the decision.

My signature, it lists the cars I currently own starting from the oldest to the newest.
asdfvinay is offline   (1) Thanks Reply With Quote
Old 11th December 2012, 16:58   #5470
MCR
BHPian
 
MCR's Avatar
 
Join Date: Aug 2009
Location: Mysuru mattu Bengaluru
Posts: 641
Thanked: 96 Times
Default Re: Volkswagen Vento : Test Drive & Review

Wow, many of the items (both in Parts and Labour) look hilarious!
@clevermax, did your friend highlight this to VW?

But looking at the labour rates, isn't INR 1685.40 (Inclusive of service tax) on the higher side for 15000 KM service? Similarly, INR 561.80 and INR 393.26 for wheel alignment and Balancing looks like a rip-off considering that both can be done at a competitive alignment centre for INR 500.
(Rates taken from @Rachit.K.Dogra's service bill)

IMHO, VW service is expensive because VW does not offer free service (Labour charges) which all the other Indian manufacturers in this segment offer for the first year. Also they charge you for each and every activity separately.

Handing over the key to customer - 111.11

Last edited by MCR : 11th December 2012 at 17:00.
MCR is offline   Reply With Quote
Old 11th December 2012, 17:40   #5471
Senior - BHPian
 
clevermax's Avatar
 
Join Date: Jun 2006
Location: Tvm/Amsterdam
Posts: 1,558
Thanked: 353 Times
Default Re: Volkswagen Vento : Test Drive & Review

Thanks for the responses guys! Lots of useful inputs here. It seems to be a one-off case where my friend got ripped off for sure.

He will surely be writing to VW and EVM about this, asking for a clear explanation. I have already asked him to refer the bills and information mentioned in the thread pointed by Ninja.

I am not a VW owner but I feel that the service costs of VW are really on the higher side compared to some of the cars in the same league. As a matter of fact, my Punto's 4th paid service (at 45000 Kms) was just 9K. The same will be applicable to Linea. Vento is a really nice car to own but service costs may repel potential customers.

Last edited by clevermax : 11th December 2012 at 17:45.
clevermax is offline   (1) Thanks Reply With Quote
Old 11th December 2012, 18:40   #5472
Senior - BHPian
 
coolboy007's Avatar
 
Join Date: Mar 2009
Location: New Delhi
Posts: 1,712
Thanked: 1,411 Times
Default Re: Volkswagen Vento : Test Drive & Review

I had posted earlier also and doing it again, please make sure the service centre guys do only stuff which is mandatory by VW, i can see tons of things which were not needed but since the customer didnt clearly state they bundled everything onto him.

Be it my Linea or now Vento, i clearly state to them :
1. No wheel balancing or alignment since i prefer doing it from a good tyre shop, have had bad experience with svc people fiddling with it.

2. I see no reason why brake pads or drums need to be cleaned/opened at the very first service, you can clearly make out the depth of pads left and i state no opening the pads or anything.

3. AC disinfectant, car washing alone amounts to 1200+, i would love to have both the things done outside, even the washing centre here takes 300 and does 10 times better job than any service centre who have to clean hundreds of cars each day.

The SA's keep insisting on injector cleanings, radiator cleanings, interior cleanings and AC disinfections, we need to be polite and refuse all such un necessary work, its their job to fleece the gullible souls.
coolboy007 is offline   (1) Thanks Reply With Quote
Old 11th December 2012, 19:02   #5473
Team-BHP Support
 
noopster's Avatar
 
Join Date: Feb 2010
Location: Pune
Posts: 8,195
Thanked: 7,893 Times
Default Re: Volkswagen Vento : Test Drive & Review

Parts should add up to 8000/- or so (knocking off the ones you've circled). Labour should be around 3K I guess. 10-11K should have been the bill as I see it.

I am sick of VW service now. Urge all Vento/Polo owners to give good and hard-hitting feedback when the inevitable call from VW CRM team comes to you. They take their time but the feedback finds its way back to the dealer and they WILL call you.
noopster is offline   Reply With Quote
Old 11th December 2012, 19:19   #5474
BHPian
 
acroback's Avatar
 
Join Date: Aug 2011
Location: CA
Posts: 314
Thanked: 125 Times
Default Re: Volkswagen Vento : Test Drive & Review

Looking at this service Bill forces me to think that I did right when I rejected Vento and Rapid in favor of a Duster.

Oh Boy, look at the daylight robbery ze germans are enjoying. Poor customer.

How can someone charge for activities like pulling out oil dip stick, checking and re inserting it. This is atrocious to levels unknown to Indian customers.

Is there a way this fleecing can be reported to VW management? Oh wait... I saw somewhere that VW group gives flying ducks to customer satisfaction. Is it true? Then why do I see so many Ventos, Polos and Skodas on roads?
acroback is offline   (1) Thanks Reply With Quote
Old 11th December 2012, 19:34   #5475
Team-BHP Support
 
noopster's Avatar
 
Join Date: Feb 2010
Location: Pune
Posts: 8,195
Thanked: 7,893 Times
Default Re: Volkswagen Vento : Test Drive & Review

^^ Only fair to say that being charged for oil dip stick insertion etc. is NOT typical for all of us

This dealer seems to have in fact gone too far. A formal complaint to VW is very much in order. Typically they call up a week or two after the service for a survey. OP-please tell your friend to give clear and detailed feedback regarding the unnecessarily billed items.
noopster is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Volkswagen Polo : Test Drive & Review GTO Official New Car Reviews 3931 5th December 2016 14:24
Volkswagen Jetta 1.6 Litre Petrol (Trendline) Test Drive, Review & Photos Karizma Fan Test-Drives & Initial Ownership Reports 40 18th February 2010 20:45


All times are GMT +5.5. The time now is 03:44.

Copyright 2000 - 2016, Team-BHP.com
Proudly powered by E2E Networks