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Old 12th February 2016, 18:27   #31
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Originally Posted by GTO View Post
Agreed with the others.

Booked a hotel for the Auto Expo 2 months in advance. On the weekend before the Auto Expo, we got an email from MakeMyTrip stating that the booking is confirmed.

Thought of cross-checking with the hotel - they said we don't have any room booked . After a lot of back & forth (and waste of time), MakeMyTrip arranged another hotel for us.

Learned my lesson the hard way. Best to book directly with the hotel as every hotel now has online bookings anyway, and they readily price match what price you're getting elsewhere.

On a related note, I've never had a problem with hotel bookings made via booking.com.

Will probably use MakeMyTrip for flight tickets, but never for hotels.

+1 to this. Had a similar experience with MakeMyTrip 2 years back when I travelled to Mumbai. Didn't want to stay at relatives place hence chose a hotel in Bandra. Got a mail saying booking is confirmed, thought of verifying with the hotel and they say no such booking with them. 😳

Switched over to booking.com and no hassles whatsoever. I've booked rooms in India and abroad (London, Dubai, Amsterdam, Frankfurt, Cologne Istanbul, etc.). Never had any issues. Also booking.com has some of the best rates for hotels anywhere. Their site is beautifully designed too, unlike MMT's cluttered look. Agoda is equally good.

I would vouch for these two anyday.


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Old 13th February 2016, 11:53   #32
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Default Re: Makemytrip reliable for travel?

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Learned my lesson the hard way. Best to book directly with the hotel as every hotel now has online bookings anyway, and they readily price match what price you're getting elsewhere.
Yes, I do the same. MMT, Clear trip, tripadvisor for search purpose only. Once i find the hotel, I book directly through the hotel web site.

Also, MMT charges flat 1000 for kids of age <12, but when booked directly we need to pay only if we take an extra bed. And it will be much less than 1000.
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Old 13th February 2016, 12:00   #33
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Ditto. Make my trip and clear trip and ezeego to check and book air tickets. But when it comes to hotels 'booking.com' is what I go to. Never had an issue with them thus far across India and outside.
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Old 3rd April 2018, 11:40   #34
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Default Re: Makemytrip reliable for travel?

( Mods please move this to appropriate thread if required )

I completed a week-long trip with family. Sharing my impressions with MakeMyTrip which can be helpful to others

MakeMyTrip is/ was my favorite brand and I have done multiple hotel flight booking in past , received MMT black status because of my spends. But I decided to do out station car booking with them which turned disastrous.

1) On MMT app/ site you can book car for 6 persons. The image is of Innova and the site says Innova , xylo or similar. I did booking, paid fully money received confirmation which says that I will receive innova or similar vehicle


2) On the departure day to my surprise the car I received was TUV 300. Now TUV 300 is way down in terms of comfort (Read 3rd seat space, rear ac vents, suspension etc etc ).


3) Called the MMT call center and checked if I have received this car by accident/ mistake. They confirmed that this the correct car and they expect 6 adults + 3 large suite cases to fit in this car and that to for out station trips.


4) The explanation provided was as per RTO rules TUV 300 is a 7-seater car. I told them as per RTO Tata Magic is also 7-seater vehicle. Should your customers expect such cars when they do booking for Innova and similar ? The answer was “Yes”


5) I asked for replacement car which was rudely refused. Then I asked for refund which was also refused saying that car allotment from MMT is already done.


6) I was advised to sort this with vendor directly instead of MMT. I was kind of speechless at this point time.

Long story short, the * marks in the MMT site matters and hurts you the most when you don’t expect them to.

Last edited by hrishig : 3rd April 2018 at 11:43.
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