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Old 27th January 2009, 05:56   #76
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well lets compare the ford ikon's maintainance to accent considering the cars to be in the same league, lets forget the marutis here for a second they dont yet exactly have a car in the same segment that has been sold for quiet some time here to get a decent comparison IMO.

well lets take the bumper of accent if i happen to damage it costs me roughly 7500 for replacement along with paint and labor (this is bumper alone not the railing beneath it) same thing of a Ikon would be well over that, say till a year ago when i last checked it! same is the case with the head and tail lamp assemblys my accent's head lamp 1piece costs roughly 3500 while the ikons is around 5k if i am not wrong

and not just the parts and labor, even the service is not on the up to the mark side, there is more than 2 days waiting period for service booking here in Hyderabad and say 30% of the time the cars are not delivered promptly, they like some other car makers can surely learn a few things from Hyundai.( well this part was just till about a year ago before the mody ford started the dealership)

My point is that Ford used to really bad in after sales service, they are also know here in Hyderabad for their careless service executives from sundaram and fortune ford who rubbed that in customer's face and after the good number of fiesta sales they are putting in efforts to improve it and make it more hyundai like say more of a customer satisfaction based and have come a long way now.

hence all the mixed responses they are changing no doubt but they need to do much better to hold on make nice name, their policy of after sales that works just fine in europe and us would just back fire in India though, which they have learnt the hard way. They surely need to reduce the prices of the parts that are more prone to damage to compete with the competition.
and improve the after sales service.

other wise the Ford is a good car maker.

this is totally my observation and this was one of the key factors for refusing to buy one of the last 1.6L ikons, instead i went in for Accent Viva CRDi.

do correct me if i am wrong this is totally my experience.

Last edited by rider60 : 27th January 2009 at 05:59.
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Old 27th January 2009, 11:36   #77
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Rider60, do recheck the prices for the spares such as the bumper and the headlights which you had mentioned for the ikon, which you had mentioned. They are on similar levels as the Accent now.
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Old 27th January 2009, 12:09   #78
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agree with rider60 here ... i myself am planning to go for a Ford Ikon 1.4 TDCi, the only thing that's holding me back is the spare parts cost and maintenance costs. As per Ford the cost has come down a lot (there was a comparison chart at the dealer, compared with Dzire), but I am a bit sceptical on it. Heard that the rear view mirror in a ikon costs, 3.5k and the clutch pedal costs 5k
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Old 27th January 2009, 12:26   #79
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Originally Posted by happy.tripathy View Post
agree with rider60 here ... i myself am planning to go for a Ford Ikon 1.4 TDCi, the only thing that's holding me back is the spare parts cost and maintenance costs. As per Ford the cost has come down a lot (there was a comparison chart at the dealer, compared with Dzire), but I am a bit sceptical on it. Heard that the rear view mirror in a ikon costs, 3.5k and the clutch pedal costs 5k
The rear view mirror for sure doesnt cost 3.5k. I had one replaced on my car, and so i can guarantee that.

And is 5K the cost of the clutch or the clutch pedal?

For a detailed list of current prices of the ikon spares, check out mail4loys post in one of the threads, following an accident on his car.
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Old 27th January 2009, 12:49   #80
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thanks for the clarification sir ... found the post for the spare costs of Ikon. The prices are well in range. I meant it to be clutch plate not clutch pedal .. sorry :
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Old 28th January 2009, 04:46   #81
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right on benbsb29 the same thing i wanted to convey, those prices sounded higher till a year back when i checked and compared, which i even mention by the way, currently all that has come down and ford is going through a transition and after this transition and hopefully say one or two more dealerships or more workshops of ford would help it make a good name.
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Old 28th January 2009, 09:34   #82
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Exactly... one of my friends drives the Ikon 1.6 and the price of spares is very reasonable. The only thing is the shoddy customer service where the service guys are not afraid of the company... sort given a free hand.
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Old 28th January 2009, 10:49   #83
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Originally Posted by extreme_torque View Post
Exactly... one of my friends drives the Ikon 1.6 and the price of spares is very reasonable. The only thing is the shoddy customer service where the service guys are not afraid of the company... sort given a free hand.
Glad to know the opinion regarding spares costs is changing. The prices were atrocious at one period of time, but sanity is beginning to prevail.

As for attitude towards the customer, its dealer specific. I have absolutely loved every visit to my previous dealer from whom i bought my car, namely Cauvery Ford. The new dealer Lathangi isnt up to the mark as yet, but will give them some time to sort out themselves.

Ford India has been known to respond to customer complaints, but what it lacks is the consistency. A fellow member on the forum was promised a new Fusion when his Fusion was giving him all sort of problems. A letter to the MD and things changed. That he hasnt let us know the final outcome is something I hold against the member.
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Old 28th January 2009, 14:47   #84
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Quote:
Originally Posted by extreme_torque View Post
Exactly... one of my friends drives the Ikon 1.6 and the price of spares is very reasonable. The only thing is the shoddy customer service where the service guys are not afraid of the company... sort given a free hand.
well thats exactly the situation that prevailed for a almost 3-4 yrs here in hyd till the sundaram ford closed shop here in hyderabad and fortune motors and mody ford came along, they rubbed it bad in the customer's face it was literally "jo karsakte ho karlo hum to hamare isaab se hi kaam karenge!", and i believe the situation of the same dealer who also happens to own the honda dealership is still the same the honda guys still suffer here at times.


sundaram guys had the honda monopaly here in hyd, for quite some time, until recently honda dealership was give to another company too, i say the hondas did that just in time before people started having second thoughts.

my point is its the dealers like the sundaram who need to mend their ways and realise that without customers they cant run the business, guess they learnt it the hard way by giving away the sundaram ford and now only have sundaram honda.
no offense to any one but thats the thing that happened here quiet openly. arrogance and ignorance made them pay big time for sure.

Last edited by rider60 : 28th January 2009 at 14:49.
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Old 21st December 2009, 05:02   #85
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Hi Guys,

I need your help and that too urgently.

I am currently in the market looking for a new car for myself. I have shortlisted Ikon diesel as well as the Tata Manza diesel. My budget being 5.5 to 6 lacs OTR. Now the issue is I had been to one of the Mahindra Dealers and they have a very good deal on Logan DLX.

This car that I am talking about is an Oct 2009 model and bought by someone on 20th Oct 2009 but the person is now not interested in the car and has left the car with the dealer for resale. The car is done only 1847 Kms and its in pristine condition. The expected price of the car as quoted by the dealer is 5lacs where as the on road price of the same model is 7.05 lacs. Now I am confused and want your help in deciding whether to go for a brand new Ford Ikon diesel or this Logan. Kindly reply at the earliest.

Regards,
Kailash
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Old 21st December 2009, 06:57   #86
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Logan IMHO is not great choice- the sales have been dwindling, and the car itself has not too many positives, except for maybe space...
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Old 21st December 2009, 08:25   #87
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Quote:
Originally Posted by kailashnj View Post
This car that I am talking about is an Oct 2009 model and bought by someone on 20th Oct 2009 but the person is now not interested in the car and has left the car with the dealer for resale. The car is done only 1847 Kms and its in pristine condition. The expected price of the car as quoted by the dealer is 5lacs where as the on road price of the same model is 7.05 lacs.
First, Logan is not doing good in the market. Even if the previous owner wants to get rid of this one for genuine reason, its not worth the risk in my opinion.

Better, get the new one and live in peace rather than having some doubts later.

Ford TDCi, is a good choice.
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Old 21st December 2009, 08:59   #88
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Default Go with the IKON or the MANZA!

Quote:
Originally Posted by kailashnj View Post
Hi Guys,

I need your help and that too urgently.

I am currently in the market looking for a new car for myself. I have shortlisted Ikon diesel as well as the Tata Manza diesel. My budget being 5.5 to 6 lacs OTR. Now the issue is I had been to one of the Mahindra Dealers and they have a very good deal on Logan DLX.

This car that I am talking about is an Oct 2009 model and bought by someone on 20th Oct 2009 but the person is now not interested in the car and has left the car with the dealer for resale. The car is done only 1847 Kms and its in pristine condition. The expected price of the car as quoted by the dealer is 5lacs where as the on road price of the same model is 7.05 lacs. Now I am confused and want your help in deciding whether to go for a brand new Ford Ikon diesel or this Logan. Kindly reply at the earliest.

Regards,
Kailash
You have shortlisted the best cars in that segment. According to me buying a logan is a bit of a risk right now since the partnership with mahindra is coming to an end. And once it ends, I am not sure what the resale value is going to be.

My choice would be the indigo manza diesel followed closely by the ikon diesel!
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Old 21st December 2009, 11:54   #89
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I second it, the Manza is a all new platform and with Fiat's MJD is extremely VFM.

Quote:
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My choice would be the indigo manza diesel followed closely by the ikon diesel!
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