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Old 28th April 2006, 12:42   #1
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Thumbs up Hyderabad's very own 911 emergency service - you dial 108 here.

Today's choked cities with creaking health infrastructure in major cities mean more people die on the roads and away from medical facilities as they are not shifted in time. In the western countries this is very different and hence suffer lesser casualties from accidental as well as other sudden medical emergencies.

Corporate actions (socially aware/affirmative steps) can help a lot in big cities. In Hyderabad Satyam has now started a service wherein there are those Traveller Van Ambulances with all those red-blue bar lights blazing dart across the city... They are all interconnected by a radio service and the nearest one responds. Citizens have to call 108 for the service. Till date Satyam has added some 25 ambulances here and another 10 or so in Vizag and some otehr cities. Govt on its part has reserved 108 uniformly across the state from all the phones for the Satyam service. Also, they have been given the right of way... Whenever these vans dart across the city the police is supposed to stop all other traffic in every direction. These ambulances have a mini op-theater, oxygen tanks, diagnostic equipments and all the medicines plus docs. Rajus say they were impressed with the 911 service and wanted the same thing here... and hence the inspiration.

In a presentation a couple of days back we were told that the service has already started making a difference and it is showing up in statistics. The response time is the lowest amongst all the ambulance service etc that are available. Also, they managed to make the difference in several critical road incidents where normally the ambulance services fail because they carry equipments for such emergencies.

So the next time you are in Hyderabad and need a medical help immediately just dial 108. By the way, Satyam is now looking at expanding these services to other major cities as well.
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Old 28th April 2006, 12:51   #2
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Satyam sure does lots of good work even in rural AP.

When I was travelling in Amitoj's car 2 weeks ago we saw a carolla not giving way to one of these Ambulances which was either rushing to an emergency or rusing a patient to hospital. When will people learn?
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Old 28th April 2006, 14:45   #3
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Congrats Satyam!!!!

Especially when the life line of the impatient Hyderabadi Jaywalkers completely depend on the efficiency of vehicles brakes and drivers milli-second reaction times...

Hyderabad: Hitec Citi - Nizami Cuisine- Best Road Infrastructure...But with the most hooligan traffic sense on Earth...I'm told by a tourist that even war-torn Afganisthan public has better road manners!!!
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Old 28th April 2006, 19:28   #4
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Bangalore also has a number, 1062 or something like that.

But does the system work?. Is the service free of cost?.
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Old 11th December 2006, 23:47   #5
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all cities have some sort of help like this. satyam is not the only one to 'contribute' to community service. most of the time, you find some stupid *******s answering these calls & telling some stories that are absolutely disappointing after all this build up. apollo hospitals have 1066, the NH has another number that i cant recall. everybody has a number....who responds is another thing altogether. the earliest persons to respond to anyone's SOS is always their closest relatives or friends. of course, zappo, all ambulances have the right of way. do you mean to say satyam ambulances have more right of way ??? lol...come on

p.s. have you ever tried 119 from your mobile even if your keypads are locked ????

Last edited by esteem_lover : 11th December 2006 at 23:51.
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Old 12th December 2006, 00:02   #6
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Default point lost

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Originally Posted by esteem_lover View Post
all cities have some sort of help like this. .............
p.s. have you ever tried 119 from your mobile even if your keypads are locked ????
I think the point has been lost here. Zappo mentioned Satyam ambulances have made a difference based on some presentations they saw. If emergency numbers in some other cities are not functioning well, I think we better report it to the right guys.

Zappo throwing some numbers you remember from the presentation may help the better.

I too am aware ambulance has the right of way in any city, but are police supposed to actively make way for ambulance. I do not know, can some one enlighten us ?
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Old 12th December 2006, 00:50   #7
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Oh... this thread has been bumped back to life?! Ok... since the time I posted this I had to use this service once. Or rather, when the opportunity arose thought will check out the efficacy. I was returning back from office one night around 10 at night when saw an accident and some crowd near Q-mart. I stopped and inquired. I was told that people tried out some random nos. but they are either unattended or do not provide much help. Only the police control room said they are trying to arrange some help.

I called up 108. A girl came online and 1st thing she asked me (on knowing that I am a Satyamiite) is whether I am a First Response Citizen (Satyam trains a batch of satyam volunteers every alternate week at the EMRI campus). She gave me some quick instructions and then said that while she was talking to me an EMRI ambulance has already been dispatched from the nearest location (the Madhapur police station parking) and should be there soon. Well, the ambulance reached in the same time as the police patrol reached there although the police were summoned at least 15 minutes before EMRI... I reckon they took about 15 minutes to reach the place which was pretty fast.

Esteem Lover... about your sniggers and remarks a few things. First some data as Sreenivass requested... here's it

* Over 13,000 calls taken in a day
* Average time taken from call receipt to the hospital- 34 mins.
* 95% of the calls answered in two rings

Yes, all cities have some such nos... but most do not function. So how is it different? The difference is in the fact that unlike those govt initiatives created because its their job to do so this is an entirely private initiative. Satyam Foundation spends crores every year to support this service.

How do they have a right of way different from the other such services? It is this way. They have been accorded the same priority that a VIP cavalcade has. Meaning that if the situation is really grim and they request the police control room then they are escorted by a pilot car... even the traffic can be completely halted if so required so that the ambulance can be cleared.

Here are some other interesting facts. Some of the most efficient PMs and PLs are deputed on rotation from Satyam to oversee ops so that the execution of the support services are smooth. The entire response system, vehicle tracking system etc has been developed by professional SW people from Satyam the overhead for which was borne by the corporate (Satyam has a model wherein every group functions like an independent business and hence someone has to be billed for the services, even if that happens to be the Satyam corporate). The brief was that since it is a paid project (the development of these systems) and hence they have to be as stringently developed as any other project.

I guess that gives you a drift about the seriousness of the project.

Last edited by Zappo : 12th December 2006 at 00:52.
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Old 12th December 2006, 01:02   #8
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Default Good deal of information

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Originally Posted by Zappo View Post
Oh... this thread has been bumped back to life?! Ok... since the time I posted this I had to use this service once. Or rather, .......

I guess that gives you a drift about the seriousness of the project.
thats rather informative Zappo, do you work for Satyam ?

In indian cities (at least Hyderabad) it helps to have police escorting Emergency Response vehicles. We are a good bunch of slaves and bend to authority only, nothing else works.

I have seen at least 3-4 times an ambulance cross me in traffic, most of the folks do not even bother to give way to ambulances, terrible guys.
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Old 12th December 2006, 01:09   #9
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Default Pics courtsey EMRI...

EMRI's state of the art campus...


This is where all the state-wide 108 calls are fielded...


108 ambulances. These are fitted with various equipments and life saving devices that a paramedic may need in case of an emergency.


I hope this helps you understand the vastness of the operation... Just one request. Next time you hear the desperate wailing of a 108 ambulance behind you let it pass. Its trying to save someone's life for sure. By the way before someone decides to jump on me let me clarify that any EMRI ambulance that is returning back after rendering the service will always have its sirens off. This is strictly monitored and followed (unlike those various siren wielding vehicles that you see going empty wailing its siren to get way in a jam). An EMRI ambulance tries to push off vehicles and tries to run on the pavements only when it is in desperate emergencies. At other times it simply follows other vehicles on the road and is very docile.

Last edited by Zappo : 12th December 2006 at 01:16.
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Old 12th December 2006, 01:39   #10
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zappo, i dont think you need to take my remarks as a snigger. i know now that you work for satyam. probably that is the reason why your call was responded to in the first place. did you think about that ??? there are umpteen number of companies doing the same thing on the highways, if you have noticed. for every 50 km, there is an ambulance & crew waiting to attend to an emergency within their radius, all sponsored by a pvt. company. big corporates like satyam & apollo only take cheap publicity from such stunts. that is my point, if you would care to understand it.
cheers
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Old 2nd March 2008, 02:42   #11
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ooh yes they are very reason for the deaths on the highways and many places around have gone down so low. to tell you more there is a satyam foundation office just a far long away from my house, this has been very noble on satyam's part, and they do the job efficiently.

i just got to notice this a month back, and there was person in my adjacent apartment who suffered chest pain and they ringed 108 and the ambulance was there in less than 7minutes and he was rushed to the hospital.

also the fact that the wockhart hospitals and other huge corporate hospitals that have sprung up recently have actually publicized these and other ambulances well for here for a long time now!
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Old 2nd March 2008, 09:29   #12
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Thumbs up 108-EMRI rocks!

Quote:
Originally Posted by esteem_lover View Post
i know now that you work for satyam. probably that is the reason why your call was responded to in the first place.
.
.
.
big corporates like satyam & apollo only take cheap publicity from such stunts. that is my point, if you would care to understand it.
cheers
Thanks rider60 to get this thread back to life. Its not that he was responded because he works for Satyam. I don't work for Satyam but still they responded perfectly a year back when there was a accident. I dialed 108 and the information was taken promptly and was passed on to nearest ambulance and also dispatched medical team on motorbikes who reached quickly just about 5 minutes from my call even when the most sickening traffic jam was in place. They did the first aid and luckily it was not a major accident ( i mean no internal injuries) except a leg fracture. As soon as the ambulance arrived, they shifted the victim to hospital (for hydi's its Kamineni - One of presently Blacklisted hospitals. Then it was good) and they got the victim into emergency department and first made sure victim was attended to and then went ahead with paper work. Nothing large. Just some small information on what was the accident and my feedback and they did not charge me a penny and their actions are really commendable

So please don't think 108 is just some other random service. Also if i heard correctly, they have expanded to Gujrat and are expanding to many other states in India and 108 is a number reserved by Govt. of India and not GoAP.

Guidelines to call 108 can be found at EMRI Website (emri.in) here.

EDIT: 108 is not only available in Hyderabad but across entire Andhra Pradesh. So anytime, you are in Andhra and need help just dial 108

Last edited by TrueDreamer : 2nd March 2008 at 09:32.
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Old 2nd March 2008, 10:46   #13
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Quite an old thread. Sorry for reply to old post...mods pls delete.
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Old 2nd March 2008, 12:09   #14
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hey hi,
know this is an old thread, but just wanted to inform that the state goverment play an equal or more than an equal part in the 108 service, there was a lot of contrversy on this issue a few months back,after which the big satyam logos were replaced by the logos of a Rajiv gandhi foundation along with smaller logos of satyam.
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Old 2nd March 2008, 12:20   #15
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Satyam's role is very minuscule in terms of just providing call centre services. Other than this EMRI does not receive anymore funding from Satyam.

It is also very sad that guys on this board say that they answer only Satyam calls. I personally know 9 cases where it had nothing to do with Satyam.

I personally called twice for accidents on my road after 2 (early morning) & they were there is 10 minutes max.

There is a limit to being cynical.
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