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Old 14th December 2007, 10:27   #1
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Default Best Maruti Service Stations in Kolkata ??

I just relocated to Kolkata from Bangalore. I have never been in Kolkata for more than 7 days at a stretch so my knowledge about Kolkata is VERY less. That's where I need your help.

I own a 1 year old Suzuki Swift. I need to service it in the next week. I need to know the best service stations over here. I stay close to New Alipore but even if the good ones are far, that's fine. It would be also helpful if you could add if they have pickup and drop facility of the car or not because I really need few more days before I am able to drive around Kolkata traffic.
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Old 14th December 2007, 11:59   #2
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I know about 4 dealer service stations - Machino Techno (Park Circus), Auto Hitech (Topsia - near EM Bypass), Mohan Motors(near Science City - EM Bypass) and Jalan Distributors (Beleghata)
I have been to 3 of these (Machino, Auto Hitech and Jalan) and IMO Jalan is best among these. Shuvc gets his car serviced from Mohan and is very happy with them.
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Old 14th December 2007, 12:23   #3
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Abhishek, welcome to Calcutta. Stay away from Auto Hitech. They used to have a very bad reputation. Don't know about present, but why take any risk? Mohan Motors are the best from what I've heard. They are also easy to find once you reach the Science City round-about.
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Old 14th December 2007, 12:47   #4
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So it boils down to Mohan Motors or Jalan Motors. Since I cross science city almost everyday to reach my office I think it would be easier for me to locate Mohan Motors for this time and if things do not work well it will be Jalan to follow.

Thanks a lot !!
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Old 14th December 2007, 13:41   #5
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Quote:
Originally Posted by BlackPearl View Post
I know about 4 dealer service stations - Machino Techno (Park Circus), Auto Hitech (Topsia - near EM Bypass), Mohan Motors(near Science City - EM Bypass) and Jalan Distributors (Beleghata)
I have been to 3 of these (Machino, Auto Hitech and Jalan) and IMO Jalan is best among these. Shuvc gets his car serviced from Mohan and is very happy with them.
You can add a 5th to that - Dewar's Garage (Dalhousie). Perhaps the oldest service station in Kolkata and shows its age... space is very much a constraint, though service is prompt.

Quote:
Originally Posted by abhisheksircar View Post
So it boils down to Mohan Motors or Jalan Motors. Since I cross science city almost everyday to reach my office I think it would be easier for me to locate Mohan Motors for this time and if things do not work well it will be Jalan to follow.

Thanks a lot !!

Mohan's service facility is far better in terms of cleanliness and space. However, reaching the place is a pain - the road from science city to their workshop will make an SUV sweat, let alone a swift.

Had my 1st service done from Mohan's and went to Dewar's today for the 2nd. No issues in the 1st service except for that road, will update on my 2nd service experience this evening
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Old 19th December 2007, 12:36   #6
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Since I am new to Kolkata and roads are like a puzzle to me as of now I preferred a home pickup and drop for servicing. Since I had booked the car in my wife's names, this is a complementary service from Mohan Motors

I got the booking for 25th December (weird that they selected this date). Will update you all on the servicing quality when it is done.
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Old 16th May 2012, 23:29   #7
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Default Re: Best Maruti Service Stations in Kolkata ??

Just thought of reviving this old but useful thread.

My experiences so far:-
Auto Hitech :- This is the dealer from where I got my car, so it was but imperative that when my rear bumper got smashed while reversing on the very first day, the car was back at the dealer's workshop the next day. I couldn't bear my brand new car to look that way and asked them to replace the bumper as soon as possible. They did it but the finish is far from satisfactory with uneven edges and dust particles in the paint.
However they did the work in time and followed up with a call.However since I was not personally present to check the car after the repair(was out of station and my father took the delivery) I couldn't complain. So,service OK I would say.

Manoco :- This is the Maruti Service Zone(MSZ) present at Chetla road.Took the car for second servicing here.Nobody was actually bothered to take a look at the car and after much haggering they did the routine check up and cleaned the car(with mud on the bumpers still visible and water droplets all over) and a foot mat missing,which was later found in a corner. They charged only Rs.70 for the free service with topup of windscreen washer fluid and the green coolant.It took 5 hours for them to do this.!!!
However this was just after the Biswakarma puja day and so they gave the reason as enough workers were not present and so the delay. Would give them another chance as it is nearest to my house.

SKY automobiles,Bhubaneswar - A special mention to them in the Kolkata service station thread for comparison. I took my car to bhubaneswar from calcutta(Bhubaneswar is where I earn my living) and gave my car to SKY automobiles for the 2nd free service. I did not have high hopes from them and expected them to be worse than their metro counterparts. The SA asked me to take the car back after servicing in 4 hours and he would give a call.The moment I left the service station I got a SMS saying that the car would be delivered at 5.30 P.M(it was 1.30). I asked them to do the routine checkup and tyre rotation followed by balancing.
The car was ready at 5.30 and looking sparkling new.The interiors cleaned impeccably with the doors and latches greased. The tyres were rotated and balanced and the car felt so good and better than when it was brand new with the minor rattles fixed. The big city service stations should learn something from them.

Would request fellow BHPians from the city of joy to narrate their experiences with the other Maruti service centers.
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Old 16th April 2014, 12:03   #8
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Default Re: Best Maruti Service Stations in Kolkata ??

Over the last 8 years, have been regularly visiting R S Service at Topsia. The shed is large enough and the behaviour is exemplary. Work done is always within the estimate and I have had no cause for complaint till now. I have developed a rapport with two service engineers, Shahjahan and Biju but from what I have seen around me, others are equally good. All in all, there is a lot of transparency. They even call and wish me on my anniversary and birthdays
I once went in an emergency - the car was losing coolant and heating up in no time. The moment I went in and declared the urgency of the situation, all the service engineers converged on my car, checked, discussed and found out the cause (the engine gasket had worn out). In 30 minutes was on my way home.

Also would like to mention the poor service received at Maruti Link in Salt Lake. First of all, the owner has an attitude that seems to suggest that he is doing the customer a favour. You should hear him once you ask for drop or pickup. He would give you excuses after excuses to wriggle out of giving you the service. Once, he even had the gumptions to suggest that since I stayed around a kilometre away, I should take a walk. I used to go to this place in the beginning as it is closest to my home but I was really not satisfied with the service. There is also an air of getting shortchanged and you really wont feel comfortable trusting them with engine oil change or a coolant topup.
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Old 28th October 2014, 11:45   #9
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Default Re: Best Maruti Service Stations in Kolkata ??

Quote:
Originally Posted by saion666 View Post
Just thought of reviving this old but useful thread.

My experiences so far:-
Auto Hitech :- This is the dealer from where I got my car, so it was but imperative that when my rear bumper got smashed while reversing on the very first day, the car was back at the dealer's workshop the next day. I couldn't bear my brand new car to look that way and asked them to replace the bumper as soon as possible. They did it but the finish is far from satisfactory with uneven edges and dust particles in the paint.
However they did the work in time and followed up with a call.However since I was not personally present to check the car after the repair(was out of station and my father took the delivery) I couldn't complain. So,service OK I would say.

Manoco :- This is the Maruti Service Zone(MSZ) present at Chetla road.Took the car for second servicing here.Nobody was actually bothered to take a look at the car and after much haggering they did the routine check up and cleaned the car(with mud on the bumpers still visible and water droplets all over) and a foot mat missing,which was later found in a corner. They charged only Rs.70 for the free service with topup of windscreen washer fluid and the green coolant.It took 5 hours for them to do this.!!!
However this was just after the Biswakarma puja day and so they gave the reason as enough workers were not present and so the delay. Would give them another chance as it is nearest to my house.

SKY automobiles,Bhubaneswar - A special mention to them in the Kolkata service station thread for comparison. I took my car to bhubaneswar from calcutta(Bhubaneswar is where I earn my living) and gave my car to SKY automobiles for the 2nd free service. I did not have high hopes from them and expected them to be worse than their metro counterparts. The SA asked me to take the car back after servicing in 4 hours and he would give a call.The moment I left the service station I got a SMS saying that the car would be delivered at 5.30 P.M(it was 1.30). I asked them to do the routine checkup and tyre rotation followed by balancing.
The car was ready at 5.30 and looking sparkling new.The interiors cleaned impeccably with the doors and latches greased. The tyres were rotated and balanced and the car felt so good and better than when it was brand new with the minor rattles fixed. The big city service stations should learn something from them.

Would request fellow BHPians from the city of joy to narrate their experiences with the other Maruti service centers.
SKY AUTOMOBILES is the best maruti dealer workshop in Bhubaneswar. Customer care is their forte. They service the car really well. Even though we did not purchase the car from SKY we still service our car there. They are the best. I would suggest any Team Bhpian in Bhubaneswar to service their Maruti there. You can see your car being serviced right in front of your eyes. Very punctual in their service, they start working from sharp 7 in the morning every day.
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Old 20th January 2015, 20:18   #10
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Default Re: Best Maruti Service Stations in Kolkata ??

Experience with Machino Techno after sales service:

My car completed 1 month in December and the dealer Machino Techno called up to remind me for first service. They offered me for a service at my premises to which I agreed.

The Maruti guys who arrived next week in a mobile van (Eeco) were courteous enough. They cleaned up the car interior with air flow and greased the hinges. The car detailer in me didn't allow them to mop the car with their not so clean cloth. They left with a free car wash coupon to be redeemed in the workshop within six months. The charge was 112. I didn't pay any bakshish which they didn't ask for (although gave hints).

The customer care rep called me a day later and took feedback of the service.

Overall a good experience so far. The real experience will begin with the second service when I will visit the workshop.
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Old 8th October 2015, 13:15   #11
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Kindly suggest a decent Maruti service station in or around Salt Lake area. My inlaws have a Zen Lxi model 2000, just done 24,xxx kms. Just a regular service, wheel balancing and alignment is needed.

Thanks
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