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Old 7th April 2017, 15:29   #841
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Default Re: Indian Railways website (www.irctc.co.in) EDIT: Tatkal prices hiked - Page 52

I would like to share my experience about how the Govt. is improving its proactiveness towards consumers of services it provides.

Last Dec. my family and I had booked the Calcutta Mail (Train 12321) for travel from Piparya in Madhya Pradesh to Mumbai. Unfortunately due to derailment of another train on the Calcutta-Piparya route, my train was delayed by about 8 hours. As we had onward journey bookings from Mumbai, we decided to change our travel plan. We hired a taxi to take us from Piparya to Bhopal and took a flight from Bhopal to Mumbai.

After reaching my destination, I tried cancelling my rail tickets on the IRCTC website but recd a message that ticket cannot be cancelled after departure of the train from the boarding point. I found this quite irritating as I was put to unnecessary expense and effort, for no fault of mine. Exploring the IRCTC website further, I found an option to file an online TDR (refund request), which I did, only to receive a standard reply from IRCTC that TDR had to be filed within 1 hour before or after the departure of train from boarding point.

By this point, I had worked up an appetite to fight this out. My thinking was : What does IRCTC expect a passenger to do under such circumstances? Set aside everything and get on to their slow website to file an online TDR within the deadline? In my case, my priority was to reach Mumbai asap, so that I could continue with my onward journey.

Searching on Google brought me to the Indian Railways website http://www.coms.indianrailways.gov.in/criscm/home.seam (Note that IRCTC is an autonomous corporation under the Indian Railways and hence not the same). There is an option in there to register complaints and I reported my complaint, with little hope. After about 2 months, I was pleasantly surprised to receive an email from Indian Railways, that they had considered my case and had recommended to IRCTC to grant me full refund of the rail ticket's cost. Within a week IRCTC processed the refund on my credit card.
So friends, if you end up in a similar predicament, use the link provided above.
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Old 9th May 2017, 12:07   #842
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Default Re: Indian Railways website (www.irctc.co.in) EDIT: Tatkal prices hiked - Page 52

Today, i was trying to book tickets through ios app of irctc. It gave me error 'this app is no more support. please visit irctc.co.in for bookings'.
Then i searched app store but couldn't find the app.
Is it pulled out of app store?
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