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|8th April 2009, 18:30||#48|
Senior - BHPian
Join Date: Feb 2004
Location: Hubli - Karnata
Thanked: 87 Times
|7th May 2009, 11:12||#49|
Senior - BHPian
Join Date: Jan 2008
Thanked: 151 Times
New set of problem with Tata Sky
However, I ran into a new problem today.
I wish to move my television WITHIN the same room but found that the cable is only 9-10 mtrs long. As per the Standard Installation contract, I was entitled to 15 mtrs of cabling.
I called the Customer Care for additional 5 mtrs of cabling. However, the executive is telling me that this will be treated as a case of "Relocation within the Same Premises" and I will be charged Rs 350 + Cost of cabling @ Rs 10 per mtr.
I want to understand why does Tata Sky want to charge me for something that I was originally entitled to?
I am still willing to pay for 5 mtrs cabling but in no way should I be asked to pay Rs 350 as relocation expenses.
My other option is to get the entire 15 mtr cabling that I left behind in my old house and do the connection myself.
Has anybody else faced the same thing? What can be the solution?
|7th May 2009, 14:47||#51|
Join Date: Nov 2007
Thanked: 162 Times
|7th May 2009, 15:22||#52|
Distinguished - BHPian
Join Date: Dec 2007
Thanked: 3,786 Times
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I have been quite happy with them. I use a credit card to recharge well in time. No problems here. Last year I did the annual recharge. A fortnight later ESPN etc. went extra charge. Asked them to add. Go an sms saying the plan stays for a year and I need not pay extra.
Also, a couple of months ago I had the STB power supply go bad. Called service. They said 2 days but got a call within 30 minutes. In less than an hour the fellow as there with a new power supply unit. Charge : Standard Rs.350 (the same charge covers everything).
As for bank transfers being slow. In April I tried transferring some money from StanChart Kanpur to ICICI Manipal. Took three days! (ICICI claim all their staff is being poached and they are short handed). Later did a couple of transfers on 1 April (both over 1L this time). Was done by the same evening. I hear that RBI allows uo to 3 days for transfers under 1L, while 1L or more has to be done within hours.
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