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Old 31st December 2008, 14:18   #1
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Default Govt of India - Grievance Portal

Hi All,

Got this in a mail so thought of sharing this with everyone.

--------------------------------------------------------------------

Hi All,

Government of India has an online Grievance forum at Grievance Redress Mechanism in Government Can you imagine this is happening in INDIA?
The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like Passport Office, Electricity board, BSNL/MTNL, Railways etc.
Many of us say that these things don't work in India. Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents were very happy about it. But 2 weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents. A resident used the above listed grievance forum to highlight his concern. To his surprise, BSNL and Municipal Corporation of Faridabad were served a show cause notice and the guy received a copy of the notice in one week. Government has asked the MC and BSNL about the goof up as it's clear that both the government departments were not in sync at all.
So use this grievance forum and educate others who don't know about this facility. This way we can at least raise our concerns instead of just talking about the 'System' in India.
Invite your friends to contribute for many such happenings.
PLEASE SPREAD THIS MESSAGE IF U WANT OUR INDIA TO HAVE A BETTER TOMORROW & FORWARD THIS MAIL TO AS MANY AS POSSIBLE
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Old 31st December 2008, 14:25   #2
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Aree wah! this sure is useful information.

my only worry is as time goes by and this site gets lots of people posting their agony..there will be a day when you will get the message "page cannot be displayed"

but good initiative by the govt
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Old 31st December 2008, 14:58   #3
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They better get all the server space they can ! Just kidding, great move if it actually provides a resolution.
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Old 31st December 2008, 16:38   #4
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Quote:
Originally Posted by sammyboy View Post
Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents were very happy about it. But 2 weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents. A resident used the above listed grievance forum to highlight his concern. To his surprise, BSNL and Municipal Corporation of Faridabad were served a show cause notice and the guy received a copy of the notice in one week.
All of the roads in my city were remade not more than 6 months ago and they've dug up all of them. Now which one do u think i should complain about
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Old 31st December 2008, 17:16   #5
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This is a great step by GoI. They should make sure that the complaints are acted upon.
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Old 20th January 2009, 12:59   #6
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I had registered a complaint on the same site. Nothing worked. Infact I didnt even receive a registration number. Just a random complaint nos which is given to me without a registration number.
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Old 29th April 2009, 17:34   #7
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Apparently, this grievance portal covers the following departments:

1. Railways
2. Posts
3. Telecom (incl. Bharat Sanchar Nigam Limited (BSNL) Mahanagar Telephone Nigam Limited (MTNL)
4. Urban Development (Delhi Development Authority (DDA), Land Development Office (L&DO), Central Public Works Department (CPWD), etc)
5. Petroleum Natural Gas
6. Civil Aviation (Air India, Airports Authority of India, etc)
7. Shipping, Road Transport Highways
8. Tourism
9. Public Sector Banks
o Allahabad Bank
o Andhra Bank
o Bank of Baroda
o Bank of India
o Bank of Maharashtra
o Canara Bank
o Central Bank of India
o Corporation Bank
o Dena Bank
o Indian Bank
o Indian Overseas Bank
o Industrial Development Bank of India Ltd
o National Bank for Agriculture and Rural Development
o Oriental Bank of Commerce
o Punjab Sind Bank
o Punjab National Bank
o Small Industries Development Bank of India
o State Bank of Bikaner Jaipur
o State Bank of Hyderabad
o State Bank of India State
o Bank of Indore
o State Bank of Mysore
o State Bank of Patiala
o State Bank of Travancore
o Syndicate Bank
o UCO Bank
o Union Bank of India
o United Bank of India
o Vijaya Bank
10. Public Sector Insurance Companies
o GIC of India
o Life Insurance Corporation of India
o National Insurance Company Ltd.
o The New India Assurance Company Ltd.
o The Oriental Insurance Company Ltd.
o United India Insurance Company Ltd.
11. National Saving Scheme of Ministry of Finance
12. Employees’ Provident Fund Organization
13. Regional Passport Authorities
o Regional Passport Office, Ahmedabad
o Regional Passport Office, Amritsar
o Regional Passport Office, Bangalore
o Regional Passport Office, Bareilly
o Regional Passport Office, Bhopal
o Regional Passport Office, Bhubaneswar
o Regional Passport Office, Chandigarh
o Regional Passport Office, Chennai
o Regional Passport Office, Cochin
o Regional Passport Office, Coimbatore
o Regional Passport Office, Dehradun
o Regional Passport Office, Delhi
o Regional Passport Office, Ghaziabad
o Regional Passport Office, Goa
o Regional Passport Office, Guwahati
o Regional Passport Office, Hyderabad
o Regional Passport Office, Jaipur
o Regional Passport Office, Jalandhar
o Regional Passport Office, Jammu
o Regional Passport Office, Kolkata
o Regional Passport Office, Kozhikode
o Regional Passport Office, Lucknow
o Regional Passport Office, Madurai
o Regional Passport Office, Malappuram
o Regional Passport Office, Mumbai
o Regional Passport Office, Nagpur
o Regional Passport Office, Patna
o Regional Passport Office, Pune
o Regional Passport Office, Raipur
o Regional Passport Office, Ranchi
o Regional Passport Office, Shimla
o Regional Passport Office, Srinagar
o Regional Passport Office, Surat
o Regional Passport Office, Thane
o Regional Passport Office, Trichy
o Regional Passport Office, Trivandrum
o Regional Passport Office, Visakhapatnam
14. Central Government Health Scheme
15. Central Board of Secondary Education
16. Kendriya Vidyalaya Sangathan
17. National Institute of Open Schooling
18. Navodaya Vidyalaya Samiti
19. Central Universities
20. ESI Hospitals and Dispensaries directly controlled by ESI Corporation under Ministry of Labour.
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Old 30th April 2009, 09:29   #8
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Well, that is a nice set of departments they can start off with.

Where is the PWD? Maybe we can write to them on the pathetic road we drive on!

(Is CPWD = PWD? It is not, right?)
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Old 30th April 2009, 09:43   #9
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Quote:
Originally Posted by amtak View Post
I had registered a complaint on the same site. Nothing worked. Infact I didnt even receive a registration number. Just a random complaint nos which is given to me without a registration number.
Umm, I had a very different experience after registering the complaint. I made a complaint to the DoT. The next day I had a follow up call and my case was closed in a week. Yes, i got the BSNL phone (including Broadband, actually a transfer) installed in my appartment.

Why did I complaint? My apartment had all Airtel connections only and no one used BSNL. So, no cable in there adn so these fellow was just giving lame excuses like its not possible etc. That too, the exchange is 800m from my compound. I also heard that many people in my appt have applied and none of them got it because of above connection. So, people went for Airtel.

Exchange guys keep on telling that they are doing feasibility and shows how many people waiting so will take time. One complaint to this and guy comes to me askign why did i complaint to Ministry? You know what? He has assumed that I had someone known in Ministry and hence people from Ministry called them.

Anyway, I did not tell him anything and after install, almost 2 weeks the officer was following it up with me and confirming if things are ok.

So, its up to us to utilize these portals. Sometime it may not work. But keep using, and can bring in some change sure in long time if not in short time.
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Old 23rd September 2009, 18:01   #10
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I too made a complaint to DoT about Airtel ( regarding the cancellation of an Airtel no). The complaint was forwarded by DoT to Airtel General Manager

After few weeks Airtel sent me an email with false information ( saying that they haven't received the cancellation request. But I have the acknowledgement mail from Airtel about the cancellation with a ref no is assigned to it ). Airtel sent the same false information to DoT and the case was closed.

I have re-opened the case ( in fact, you can open a new case and mention the old ref no on one of the fields).

Waiting for response..
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Old 23rd September 2009, 19:24   #11
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Quote:
Originally Posted by mjothi View Post
Umm, I had a very different experience after registering the complaint. I made a complaint to the DoT. The next day I had a follow up call and my case was closed in a week. Yes, i got the BSNL phone (including Broadband, actually a transfer) installed in my appartment.

So, its up to us to utilize these portals. Sometime it may not work. But keep using, and can bring in some change sure in long time if not in short time.
Thats fantastic news MJ. What you say is totally correct, its for people to make use of these portals and its for us to let everyone know about this.

Quote:
Originally Posted by arunnn View Post
I too made a complaint to DoT about Airtel ( regarding the cancellation of an Airtel no). The complaint was forwarded by DoT to Airtel General Manager

After few weeks Airtel sent me an email with false information ( saying that they haven't received the cancellation request. But I have the acknowledgement mail from Airtel about the cancellation with a ref no is assigned to it ). Airtel sent the same false information to DoT and the case was closed.

I have re-opened the case ( in fact, you can open a new case and mention the old ref no on one of the fields).

Waiting for response..
These guys act smart Arunnn, I had faced the same issue. Thankfully I had kept the receipt with me so I sent the scan to everyone concerned and it got resolved after a while. I hope this issue gets sorted out very soon.
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Old 23rd September 2009, 23:03   #12
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I have complained about the BSNL portal through this GoI portal. I got a quick response from a very Senior BSNL employee.

Try out guys this is a really good initiative by the Govt of India.
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Old 23rd September 2009, 23:21   #13
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Is it only for me the Portal is not opening at all !!
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Old 23rd September 2009, 23:44   #14
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Quote:
Originally Posted by wildon View Post
Is it only for me the Portal is not opening at all !!
No, It's the same with me.Now, where do we complain about the grievance portal itself not working.
It seems the server couldn't take the load of so many BHPians trying to log in to check out the website.
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Old 24th September 2009, 00:13   #15
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The entire WWW will crash if Indians actually start using this! There is not enough bandwidth in the entire universe to cope with the flood!
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