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Old 16th May 2005, 12:40   #1
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Looks like Fiat is doing some kind of survey on their cars and service networks. I got a call on saturday on Fiat's behalf asking about my car(whether I am satisfied, why I went for this car, Is there any issue with the car or service etc.). Did any one else receive a call like this?
Hope they are trying to do something and things will become better.
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Old 16th May 2005, 12:50   #2
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All I can say is "It's mighty well about time they did it!"
Which Fiat do you have Siva? And has Sundaram's service improved?
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Old 16th May 2005, 13:29   #3
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Quote:
Originally Posted by superavi
All I can say is "It's mighty well about time they did it!"
Which Fiat do you have Siva? And has Sundaram's service improved?
I have Petra EL. Like I had mentioned earlier I am happy with Sundaram so far.
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Old 16th May 2005, 13:38   #4
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There was a guy who had visited me some one year back asking so many questions and I had to fill in a questionnere which ran into around 10 pages. They covered every aspect of the car and the dealer in that survey. I had bought my palio only a few months before that, so, I couldn't reply to some questions. Also, I noticed a few more things from the guy. He asked me to rate the finance arrangement at Sundaram Auto B'lore. Since I hadn't used their services, I told him I couldn't rate him. He pleaded with me to rate it at 80 out of 100, but I flatly refused it on his face. How can I rate something that I haven't used at all? Anyways, he used a pencil to write all my feedback. Hence I really doubt the authenticity of all these surveys. If Fiat makes a genuine survey, they can atleast know what their customers think of them. Hopefully this survey is genuine and they take your answers into consideration.
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Old 16th May 2005, 13:43   #5
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Standard procedure for most cars where the dealership or a manufacturer rep will call to check.

A funny incident on these lines. After every service, Linkway Honda would call to check if I am happy with the service. And the first two times, I was indeed satisfied with their service so the conversation went as would be standard practice.

And then it happened - After my third service with them, the Vtec came back with a rattly rear seat. So when the lady called to check if I am happy, I replied in denial and she didnt know what to do!!!! She said she will call back but never did.

I guess they didnt have a system in place to handle a NO to their question. For the record, Hondas service stations in Bombay are running severely overcapacity.

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Old 16th May 2005, 13:50   #6
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I have owned a Fiat for the past 5 years and as far as i know this survey has been happening regularly. Over the past 5 years the quality of workmanship in the dealership is a bit better and the cost of spares has come down. But the mechanics need a long way to go. They are totally incompetent to deal with a car as advanced as the Palio.
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Old 16th May 2005, 15:00   #7
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Quote:
Originally Posted by GTO
For the record, Hondas service stations in Bombay are running severely overcapacity.

GTO
Fully agree with this. Earlier before the NHC, I could take my car withouht prior appointment & be assured that the car would be delivered the same day but of late even after taking appointment there are chances that I don't get my car on the same day. This is despite the fact that Linkway has 2 service centres!
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