Anybody facing problems with AIRTEL Mobile network

snaronikar · 30th April 2009, 15:48

I'am using Airtel Mobile Network (Bharti Cellular) for my mobile. From past 4~5 days the network is giving lot of problems. The calls are getting dropped all of a sudden, we cannot hear what the other guys at the other end is speaking. I spoke to their customer care and they are promptly informing that there is some network jam. But this jam cannot go on and on. In my business operations, we cannot do without cell phones. I have tried using landlines, every time, I have to give the number to our operator and she will dial and connect to that number. This is taking too ling a time and everytime.

Do you guys are experiencing the same problem. If yes, what is the airtel customer care people informing and when will be network by up and will run normally?

hrag · 30th April 2009, 15:51

Airtel Karnataka seems to adhere to extremely strict SLAs - every customer faces at least one call drop a day. This has been happening for a couple of months now.

condor · 30th April 2009, 15:51

Quote:

hrag

: Airtel Karnataka seems to adhere to extremely strict SLAs - every customer faces at least one call drop a day.

SLA = Subscriber Loses Access (to network)

I thought we had got used to this by now !

@Srinivas, Jokes apart, Airtel network has been bad for quite some time. Overloaded capacity is the reason. Calls disconnect, dont connect, bad voice quality .. it's all there. On the house .. rather, network.

muralisk · 30th April 2009, 15:54

Nope. It seems quite good and haven't faced any issues.

unni.ak · 30th April 2009, 16:21

Touch-wood, not having any issues at all.

amohit · 30th April 2009, 16:41

Yep. Even I am facing lot of call drops and friends/family are complaining that my number is kind of hard to connect to.

Regards,

snaronikar · 30th April 2009, 17:21

So, anybody complained to Airtel and what is there response? I'am facing this problem severely from past 4~5 days.

condor · 30th April 2009, 17:25

Usual / standard / expected responses.

lohithrao · 30th April 2009, 17:29

I did experience this problem last mont, registered a complaint after few days got a messayingstating it has been rectified. but stil sometimes it happens.

bhp1 · 30th April 2009, 17:47

Airtel's mobile service is getting worse with time, there's another thread about poor Airtel services.
Apart from signal down situations, their customer care service is pathetic & billing is a big time suspect.

kannan666 · 30th April 2009, 17:51

Facing the same problem, no, not bothered to complain as I know I will get a standard reply from them, bearing with it as of the moment and waiting for number portability to come in soon !

jreddy420 · 30th April 2009, 17:54

I have been facing all these issues for a long time now. I had tried lodging complaints on the website and also through 121. I have lots of SR numbers, but then no one has ever bothered to reply or call back. I tried checking the status of the complaint numbers on the website and realise that those SR numbers dont exist in their database at all. Airtel quality has gone from bad to worse. I was very impressed with Airtel in chennai and I thought Airtel quality would be the same in whole of India. I seem to be terribly wrong.

hrag · 30th April 2009, 18:33

Airtel Chennai is in a different league - except for the one occasion when their servers were down (2005, I think & made the front page news), I have never faced downtime or any issues that I face with Airtel Karnataka.

mmmjgm · 30th April 2009, 21:05

These days during one conversation with my Bangalore associates it takes 3 call drops sometimes 4 to five call drops if the party in Bangalore is driving or in a vehicle.

Sick, even the bangaloreans are complaining about airtels call drops.

If you complain, in good numbers, they eventually take heed and rectify.

Raccoon · 1st May 2009, 02:27

Heheh... you are lucky to have that problem only recently. Here in Poona, Airtel is at its worst... call drops are perfectly normal, voice clarity is abysmal most of the times.

Customer service? I'll just not even get started...

30th April 2009, 15:48	#1
snaronikar Senior - BHPian Join Date: Jun 2007 Location: Bengaluru Posts: 2,828 Thanked: 4 Times View My Garage	Anybody facing problems with AIRTEL Mobile network I'am using Airtel Mobile Network (Bharti Cellular) for my mobile. From past 4~5 days the network is giving lot of problems. The calls are getting dropped all of a sudden, we cannot hear what the other guys at the other end is speaking. I spoke to their customer care and they are promptly informing that there is some network jam. But this jam cannot go on and on. In my business operations, we cannot do without cell phones. I have tried using landlines, every time, I have to give the number to our operator and she will dial and connect to that number. This is taking too ling a time and everytime. Do you guys are experiencing the same problem. If yes, what is the airtel customer care people informing and when will be network by up and will run normally?

30th April 2009, 17:21	#7
snaronikar Senior - BHPian Join Date: Jun 2007 Location: Bengaluru Posts: 2,828 Thanked: 4 Times View My Garage	So, anybody complained to Airtel and what is there response? I'am facing this problem severely from past 4~5 days. Last edited by snaronikar : 30th April 2009 at 17:33.

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30th April 2009, 15:51	#2
hrag BANNED Join Date: Nov 2004 Location: Bangalore / Madras Posts: 1,979 Thanked: 4 Times	Airtel Karnataka seems to adhere to extremely strict SLAs - every customer faces at least one call drop a day. This has been happening for a couple of months now.

30th April 2009, 15:54	#4
muralisk BHPian Join Date: Nov 2006 Location: Hyderabad, Bangalore Posts: 674 Thanked: 6 Times View My Garage	Nope. It seems quite good and haven't faced any issues.

30th April 2009, 16:21	#5
unni.ak BHPian Join Date: May 2007 Location: Bangalore Posts: 733 Thanked: 35 Times View My Garage	Touch-wood, not having any issues at all.

30th April 2009, 16:41	#6
amohit BHPian Join Date: Jul 2007 Location: Bangalore Posts: 436 Thanked: 18 Times	Yep. Even I am facing lot of call drops and friends/family are complaining that my number is kind of hard to connect to. Regards,

30th April 2009, 17:25	#8
condor Distinguished - BHPian Join Date: Jun 2006 Location: Speed-brkr City Posts: 7,186 Thanked: 896 Times View My Garage	Usual / standard / expected responses.

30th April 2009, 17:29	#9
lohithrao Senior - BHPian Join Date: Feb 2007 Location: Kudla/Mangaluru Posts: 3,044 Thanked: 129 Times View My Garage	I did experience this problem last mont, registered a complaint after few days got a messayingstating it has been rectified. but stil sometimes it happens.

30th April 2009, 17:47	#10
bhp1 BANNED Join Date: Jul 2008 Location: NA Posts: 511 Thanked: 0 Times	Airtel's mobile service is getting worse with time, there's another thread about poor Airtel services. Apart from signal down situations, their customer care service is pathetic & billing is a big time suspect.

30th April 2009, 17:51	#11
kannan666 BHPian Join Date: Aug 2007 Location: KA-02 Posts: 856 Thanked: 19 Times View My Garage	Facing the same problem, no, not bothered to complain as I know I will get a standard reply from them, bearing with it as of the moment and waiting for number portability to come in soon !

30th April 2009, 17:54	#12
jreddy420 Newbie Join Date: Nov 2007 Location: Bangalore Posts: 21 Thanked: 3 Times	I have been facing all these issues for a long time now. I had tried lodging complaints on the website and also through 121. I have lots of SR numbers, but then no one has ever bothered to reply or call back. I tried checking the status of the complaint numbers on the website and realise that those SR numbers dont exist in their database at all. Airtel quality has gone from bad to worse. I was very impressed with Airtel in chennai and I thought Airtel quality would be the same in whole of India. I seem to be terribly wrong.

30th April 2009, 18:33	#13
hrag BANNED Join Date: Nov 2004 Location: Bangalore / Madras Posts: 1,979 Thanked: 4 Times	Airtel Chennai is in a different league - except for the one occasion when their servers were down (2005, I think & made the front page news), I have never faced downtime or any issues that I face with Airtel Karnataka.

30th April 2009, 21:05	#14
mmmjgm BHPian Join Date: Nov 2004 Location: Bombay Posts: 392 Thanked: 14 Times	These days during one conversation with my Bangalore associates it takes 3 call drops sometimes 4 to five call drops if the party in Bangalore is driving or in a vehicle. Sick, even the bangaloreans are complaining about airtels call drops. If you complain, in good numbers, they eventually take heed and rectify.

1st May 2009, 02:27	#15
Raccoon Senior - BHPian Join Date: Jan 2008 Location: Poona Posts: 1,801 Thanked: 85 Times	Heheh... you are lucky to have that problem only recently. Here in Poona, Airtel is at its worst... call drops are perfectly normal, voice clarity is abysmal most of the times. Customer service? I'll just not even get started...