Go Back   Team-BHP > Around the Corner > Shifting gears


Reply
 
Thread Tools Search this Thread
Old 3rd May 2009, 03:03   #16
Senior - BHPian
 
vivekiny2k's Avatar
 
Join Date: Feb 2005
Location: cincinnati, jabalpur,chennai
Posts: 1,241
Thanked: 163 Times
Default

Quote:
Originally Posted by mobike008 View Post
This is especially true in summers. It is almost like they want us to pay for their electricity bills
and i don't see a problem with it. We want chilled drinks, don't we?
vivekiny2k is offline   Reply With Quote
Old 3rd May 2009, 10:21   #17
Team-BHP Support
 
bblost's Avatar
 
Join Date: Jul 2007
Location: Hyderabad
Posts: 9,551
Thanked: 6,309 Times
Default

Quote:
Originally Posted by godog View Post
4. Buy the drink, get the bill, write to the franchisee/manager.
Done that as soon as I created this post.
SUBWAY Restaurant Customer Service Form
bblost is offline   Reply With Quote
Old 3rd May 2009, 10:37   #18
BHPian
 
d3mon's Avatar
 
Join Date: Nov 2008
Location: Bangalore
Posts: 460
Thanked: 558 Times
Default

The MRP includes all additional costs incurred such as electricity bill, transportation cost etc. Selling a bottle or anything for that matter for more than its MRP is ILLEGAL. Period.

If they pour it into a glass and serve it to you, they can charge the moon for it, as it becomes a service. But charging 50 bucks for a bottle that should only cost Rs 22 is a crime. Never mind the ambiance or anything else the manager/salesperson tells you.
d3mon is offline   Reply With Quote
Old 3rd May 2009, 10:49   #19
Senior - BHPian
 
Join Date: Mar 2007
Location: Mumbai
Posts: 1,444
Thanked: 281 Times
Default

Quote:
Originally Posted by d3mon View Post
The MRP includes all additional costs incurred such as electricity bill, transportation cost etc. Selling a bottle or anything for that matter for more than its MRP is ILLEGAL. Period.
May not be illegal for a restaurant.

HC Allows Hotels To Charge More Than MRP - The Financial Express
carboy is offline   Reply With Quote
Old 3rd May 2009, 12:05   #20
Senior - BHPian
 
greenhorn's Avatar
 
Join Date: Apr 2007
Location: TN-14
Posts: 6,709
Thanked: 1,075 Times
Default

understand the 30 bucks MRP, but can they charge tax on top of that ?
Businessworld - More Than Maximum

Last edited by greenhorn : 3rd May 2009 at 12:08.
greenhorn is offline   Reply With Quote
Old 14th May 2009, 10:43   #21
Team-BHP Support
 
bblost's Avatar
 
Join Date: Jul 2007
Location: Hyderabad
Posts: 9,551
Thanked: 6,309 Times
Default

Got this response back from Subway.

This is one restaurant that makes it a point to reply back.
I am impressed.

Quote:
Dear Imran,



Thank you for taking time out to give us your valuable feedback. We believe that "A customer who complains is our best friend".



You are aware that we restaurants are in the business of providing service & making profits to stay in this business. As all restaurants we too at Subway have invested tons of money in the brand, ambience etc & Mr. Justice Vikramjeet Sen, High Court of Delhi on 5th March, 2007 has finally recognized this fact & passed a verdict in favor of hotels & restaurants, by allowing the petition and held that charging prices in excess of MRP printed on the package to customers in hotels and restaurants does not violate any of the provisions of the Standards of Weights and Measures Act as this does not constitute the sale or transfer of these commodities by the hotelier or restaurateur to its customers. Hence any product having an MRP price on it can be sold for any price decided by the business that is a hotel or a restaurant. The MRP prices are valid only for sale in a shop or super markets.



The operative part of the judgment i.e. para 16 is reproduced below:



Para -16



“In the above analysis I hold that charging prices in excess of MRP printed on the packaging, during the service of customers in hotels and restaurants does not violate any of the provisions of the SWM Act as this does not constitute a sale or transfer of these commodities by the hotelier or Restaurateur to its customers. The customer does not enter a hotel or a restaurant to make a simple purchase of these commodities. It may well be that a client would order nothing beyond a bottle of water or a beverage, but his direct purpose in doing so would clearly travel to enjoying the ambience available therein and incidentally to the ordering of any article for consumption. Can there by any justifiable reason for the Court or Commission to interdict the sale of commodities other than at a certain price, and ignore the relatively exorbitant charge for a cup of tea or coffee. The response to this rhetorical query cannot but be in the negative. Although the vires of Rule 23 have been assailed, I do not find it necessary to answer that challenge since the provision relates to sales between dealers and neither the hotels and restaurants of the one part and customers of the other falls within this categorization.”
bblost is offline   Reply With Quote
Old 14th May 2009, 10:57   #22
Senior - BHPian
 
alpha1's Avatar
 
Join Date: Apr 2007
Location: P00NA
Posts: 1,613
Thanked: 949 Times
Default

Whoa, am impressed by Subway's response.
No shoddy/tacky "thank you for your valued input blah blah blah ... we shall get back to you ..." stuff
alpha1 is offline   Reply With Quote
Old 14th May 2009, 11:19   #23
BHPian
 
Join Date: Oct 2007
Location: Pune
Posts: 213
Thanked: 0 Times
Default

Well, if this was such a seedhi baat. You can't take outside food to these "hotels & restaurents", so seedhi or tedhi baat, it ends right outside their door.

Quote:
Originally Posted by phamilyman View Post

So seedhi baat karo, and buy one from nearby kirana store before entering subway
given2fly is offline   Reply With Quote
Old 14th May 2009, 12:06   #24
BHPian
 
akhilesh51's Avatar
 
Join Date: Jan 2009
Location: Jaipur, RAJ
Posts: 626
Thanked: 318 Times
Infractions: 0/1 (5)
Default

Quote:
Originally Posted by bblost View Post
Got this response back from Subway.

This is one restaurant that makes it a point to reply back.
I am impressed.
Quite surprised at the straightforward answer and appreciate the effort from company.

What irks me yet is that should have also tried to justify the price point which is more than twice the MRP of the product when they are just refrigerating the drink and not even making an attempt to serve it in a glass. Further, unlike a 5* Hotel, Subway neither was waiters, nor the expensive cutlery, not even a above average ambience...

Also, If government allows a certain sect of businesses to over rule the MRP law, why not just abandon the concept as a whole like US and Europe. That way, anyone can charge as they please leaving it on customer to decide their preferred provider.
akhilesh51 is offline   Reply With Quote
Old 14th May 2009, 15:26   #25
BHPian
 
aerohit's Avatar
 
Join Date: Aug 2007
Location: India
Posts: 832
Thanked: 527 Times
Default

I dont eat Pizza or drink Cola

Therefore I dont have Chubby oily face.

Good for me, sad for Cola companies selling sweetend water.
aerohit is offline   Reply With Quote
Old 14th May 2009, 15:34   #26
Senior - BHPian
 
vnabhi's Avatar
 
Join Date: May 2007
Location: DC -> DC
Posts: 5,203
Thanked: 1,195 Times
Default

Terrace Bay restaurant at Somajiguda charged Rs 50 per glass of coke when I dined there with my family. The cold drinks cost me 10% of the bill! And those 50 buck Coke's were worth 10 bucks in shops outside!
vnabhi is offline   Reply With Quote
Old 14th May 2009, 15:46   #27
Senior - BHPian
 
Red Liner's Avatar
 
Join Date: Aug 2006
Location: Bangalore
Posts: 1,982
Thanked: 647 Times
Default

So - are you guys in favor of capitalism or socialism?
Red Liner is online now   Reply With Quote
Old 14th May 2009, 16:11   #28
BHPian
 
kannan666's Avatar
 
Join Date: Aug 2007
Location: KA-02
Posts: 934
Thanked: 66 Times
Default

And the story is the same with...Ahem...hard drinks too !
kannan666 is offline   Reply With Quote
Old 14th May 2009, 16:16   #29
Distinguished - BHPian
 
Sam Kapasi's Avatar
 
Join Date: Jul 2005
Location: Mumbai (but wat
Posts: 6,989
Thanked: 1,378 Times
Default

Quote:
Originally Posted by aerohit View Post
I dont eat Pizza or drink Cola

Therefore I dont have Chubby oily face.
Good to know that we have some mature members in the audience.

Best Regards,
Chubby.
Sam Kapasi is offline   Reply With Quote
Old 14th May 2009, 17:47   #30
Team-BHP Support
 
mobike008's Avatar
 
Join Date: Sep 2006
Location: Hyderabad
Posts: 10,515
Thanked: 7,189 Times
Default

Quote:
Originally Posted by vnabhi View Post
Terrace Bay restaurant at Somajiguda charged Rs 50 per glass of coke when I dined there with my family. The cold drinks cost me 10% of the bill! And those 50 buck Coke's were worth 10 bucks in shops outside!
Venu, TB is a fine dining restuarant and it makes sense for them to charge that amount. And, they serve it to you in a glass with ice-cubes too. But, what about Subway, that's a bit hard to digest.

I repeat what i said before, check the rate and dont order if it seems exorbitant.

I never order a cold drink when i get something better for a little extra, if you know what i mean
mobike008 is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Airtel wants to charge extra for VOIP EDIT : Deferred for now zenren Gadgets, Computers & Software 79 13th April 2015 20:27
Mahindra Classic Soft Top With Soft Doors Sankar 4x4 Vehicles 7 28th January 2010 18:29
Hyderabad Dinner/Drinks meet himanshugoswami The Team-BHP Meet Section 90 14th September 2008 21:34
Plan to ban all types of drinks in Bangalore. snaronikar Shifting gears 37 8th September 2008 19:43
Pune Meetup 27Oct'07 - Drinks and Dinner meet. (Pics added) moralfibre The Team-BHP Meet Section 107 1st November 2007 08:15


All times are GMT +5.5. The time now is 11:15.

Copyright ©2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks