Go Back   Team-BHP > Around the Corner > Shifting gears


Reply
 
Thread Tools Search this Thread
Old 10th August 2010, 21:51   #1
Senior - BHPian
 
DCEite's Avatar
 
Join Date: Sep 2004
Location: NCR
Posts: 3,015
Thanked: 441 Times
Unhappy Beware of Indiaplaza.in

As most of you might be knowing, there is an online shopping site called IndiaPlaza.

I had received a mail regarding special offer on "FAB Rakhi" an month ago. Decided to order it, since they were giving good discount on it (Rs. 69 as against Rs. 100 MRP).

I placed my order on 17th July, and was given timeline that it would be delivered by 21st July.

One week passed, nothing happens.

In the IndiaPlaza website, there is a Form to be filled for submitting complains. Duly filled the form with order number, even got a confirmation SMS that my query will be resolved in 1 day.

Nothing happens even after one week.


Sent a mail to customer care: info@Indiaplaza.in, no response till today.


Gave another shot, tried to find the customer care number, there is a small tiny link at the bottom of their webpage: Contact Us.

Called 91-80-25208795 , which is not a toll free number.
Some automated answer of a south Indian lady asking me to please hold as the customer care officer is busy on other calls, or SMS "help" to some number so that they can call me back. The recorded IVR kept looping for 15 mins before i gave up.

Fed up, i SMSd help hoping they will call me back.

No response for days.

Today i tried to call them again, waited for 30 mins, no customer care officer picked phone.

What to do ? They don't respond to mails, don't pick up the phones, is this company for real?

Do they actually deliver anything?

Thank god my amount was small, but just want to warn other members who might be thinking of making a big purchase.
DCEite is offline   Reply With Quote
Old 10th August 2010, 21:57   #2
BHPian
 
Join Date: Nov 2007
Location: Pune
Posts: 192
Thanked: 15 Times
Default

Exactly what I went thru last year during the same time, for the same occasion! I should have penned my experiences then to avoid one more TeamBHPian suffer at their hands.

All I can say is to continue emailing/calling them till they relent. That's what I did!
Ferrari1976 is offline   Reply With Quote
Old 10th August 2010, 22:03   #3
Team-BHP Support
 
bblost's Avatar
 
Join Date: Jul 2007
Location: Hyderabad
Posts: 9,552
Thanked: 6,310 Times
Default

I have bought a lot of stuff from indiaplaza over the past 4 years. Had only two issues till date.

Car Vacuum Cleaner. RS 299. The motor burned down. Called them up and they kept giving follow up calls as well. Finally they picked up the burnt piece and replaced it with another vacuum cleaner worth Rs 399. Total time taken to resolve was around a month. No extra money from my side.

Mangoes. Placed an order and delivery was promised in 10 days. 15 days and nothing happens. So logged a complaint using the same form. Was then informed that deliveries will start after some date. They had not mentioned this anywhere on the site and hence got a nasty email from me. The delivery was done on the promised date after taking into account their deliveries start from date.
My mom liked the mangoes. So ended up ordering more.
bblost is offline   Reply With Quote
Old 10th August 2010, 23:13   #4
Senior - BHPian
 
pranavt's Avatar
 
Join Date: May 2008
Location: Mumbai
Posts: 1,628
Thanked: 272 Times
Default

Whois the domain, find the owner, report him to his host alleging fraud and whoever you wish to in the government depending on how serious you are. Might need to file an FIR at the police station regarding this.

NVM, did it myself.

Domain ID: D2288145-AFIN
Domain Name:INDIAPLAZA.IN
Created On:04-Sep-2006 12:16:56 UTC
Last Updated On:03-Nov-2006 19:20:03 UTC
Expiration Date:04-Sep-2011 12:16:56 UTC
Sponsoring Registrar:Net4India (R7-AFIN)
Status:OK
Registrant ID:N4IR-204784
Registrant Name:Vaitheeswaran
Registrant Organization:Mercado Online Pvt. Ltd
Registrant Street1:xxxxxxx
Registrant Street2:
Registrant Street3:
Registrant City:Bangalore
Registrant State/Province:KA
Registrant Postal Code:560008
Registrant Country:IN
Registrant Phone:+91.xxxxxx
Registrant Phone Ext.:
Registrant FAX:
Registrant FAX Ext.:
Registrant Email:vaithee@fabmall.com
Admin ID:N4IR-204784
Admin Name:Vaitheeswaran
Admin Organization:Mercado Online Pvt. Ltd
Admin Street1:xxxxxx
Admin Street2:
Admin Street3:
Admin City:Bangalore
Admin State/Province:KA
Admin Postal Code:560008
Admin Country:IN
Admin Phone:+91.xxxxxx
Admin Phone Ext.:
Admin FAX:
Admin FAX Ext.:
Admin Email:vaithee@fabmall.com
Tech ID:N4IR-204784
Tech Name:Vaitheeswaran
Tech Organization:Mercado Online Pvt. Ltd
Tech Street1xxxxx
Tech Street2:
Tech Street3:
Tech City:Bangalore
Tech State/Province:KA
Tech Postal Code:560008
Tech Country:IN
Tech Phone:+91.xxxxxxxxxx
Tech Phone Ext.:
Tech FAX:
Tech FAX Ext.:
Tech Email:vaithee@fabmall.com
Name Server:NS1.RILINFO.NET
Name Server:NS2.RILINFO.NET


Removed the sensitive info even though it's public. Go ahead and do it yourself.
http://www.registry.in/whois_search/

Last edited by pranavt : 10th August 2010 at 23:16.
pranavt is offline   Reply With Quote
Old 10th August 2010, 23:30   #5
Senior - BHPian
 
pulsar56's Avatar
 
Join Date: Oct 2008
Location: Singapore
Posts: 1,175
Thanked: 319 Times
Default

I have been a regular customer (Gold Membership) of Indiaplaza and have never faced any problems till date.
BTW, all my orders have been books and books alone nothing else!
pulsar56 is offline   Reply With Quote
Old 11th August 2010, 01:28   #6
Senior - BHPian
 
shuvc's Avatar
 
Join Date: May 2005
Location: Kolkata
Posts: 2,895
Thanked: 282 Times
Default

Have bought quite a few books over the last couple of years. And a few small gadgets as well. Never any issue. Smooth and quick delivery with good packaging.
shuvc is offline   Reply With Quote
Old 11th August 2010, 08:50   #7
Senior - BHPian
 
aargee's Avatar
 
Join Date: Jan 2010
Location: KATN
Posts: 4,647
Thanked: 1,957 Times
Default

Ok, may be its like, they're unable to handle your request properly & the number looks like from Bangalore. May be one of our fellow TBhpian from Bangalore could help.

@Pranavt - That's a good source of info. Thanks for sharing.
aargee is offline   Reply With Quote
Old 11th August 2010, 09:09   #8
BHPian
 
Join Date: Nov 2009
Location: Hyderabad/Blr
Posts: 640
Thanked: 147 Times
Default

i had bought few things in this website. its ok kind. Electronics things looked like very old stock or refurbished
shamanth is offline   Reply With Quote
Old 11th August 2010, 11:01   #9
Senior - BHPian
 
nishantgandhi's Avatar
 
Join Date: Jan 2008
Location: Mumbai
Posts: 1,219
Thanked: 150 Times
Default

I've been a regular customer of Indiaplaza - bought books and pens from them for over 1.5 years.

Never had any problem - except once when they charged me for a hardcover book and sent a pocket edition instead.

The usual rigmarole of emails and phone calls happened, post which they refunded the amount.
nishantgandhi is offline   Reply With Quote
Old 11th August 2010, 11:53   #10
BHPian
 
crossroads's Avatar
 
Join Date: Oct 2009
Location: Chennai
Posts: 55
Thanked: 15 Times
Default

I have bought books from Indiaplaza. One thing i noticed is that customer service is available only from 9 AM to 5 PM with a lunch break between. So try to call them up around 9 AM.
crossroads is offline   Reply With Quote
Old 11th August 2010, 12:00   #11
Distinguished - BHPian
 
laluks's Avatar
 
Join Date: Sep 2008
Location: Bangalore
Posts: 5,748
Thanked: 6,762 Times
Default

I have been with India plaza (earlier Fabmall) right from the inception. In the initial years they were very good, got all things delivered overnight on order. In Bangalore they also had the option of delivering groceries shopped online, and that was helping us quite a lot.

But since last two years i have been using them for buying books alone. Had ordered around 10 orders, of which 8 went into problems. They could not deliver. No information passed, used their ticket system to raise complaints. Nothing resolved as expected.

Since I was in Bangalore called them, and spoke to them and about three weeks of convincing for each of these 8 orders, I finally decide to quit.

Now I buy books from Flipkart.

I hate them like anything these days.
laluks is offline   Reply With Quote
Old 11th August 2010, 15:17   #12
BHPian
 
Join Date: Aug 2008
Location: Bangalore
Posts: 217
Thanked: 5 Times
Default

I was once a Platinum member of Indiaplaza (It used to be fabmall then). Bought quite few thing including a camera and an iPod apart from loads of books. Their service used to be excellent then.

Now I use Flipcart for books and ebay for everything else .
bullinb is offline   Reply With Quote
Old 11th August 2010, 15:37   #13
Senior - BHPian
 
msdivy's Avatar
 
Join Date: Aug 2006
Location: Bangalore
Posts: 1,426
Thanked: 771 Times
Default

Can you believe it, just yesterday morning I placed an order for a book on indiaplaza.in !
I had the option of buying from Flipkart, but indiaplaza offered 34% discount while Flipkart offered only 10%.
So far received SMS from them confirming the order. Let me see how it goes.
msdivy is offline   Reply With Quote
Old 11th August 2010, 15:47   #14
Senior - BHPian
 
nairrk's Avatar
 
Join Date: Sep 2009
Location: Payyannur-Kannur district
Posts: 2,106
Thanked: 31 Times
Default

Whatever difficulties they have, they should attend the calls or reply emails so that one can be rest assured about their service.
@DCEite has been trying all the ways to contact them but no success -this is the problem with some online shopping people ??
nairrk is offline   Reply With Quote
Old 11th August 2010, 17:50   #15
BHPian
 
kousik's Avatar
 
Join Date: Dec 2006
Location: Bangalore
Posts: 200
Thanked: 36 Times
Default

I bought in a couple of occasions and had an issue only once. After several days of quietness, I call, and they promise to get back to me. After 3/4 days I call again (they didn't call me back), and they say it is out of stock. I asked for refund. They agreed. After another round of follow up in email, finally got the credit card reversal ~2 months later.

That too with the threat that I'll land up in their office. BTW if it helps, at least a year ago, their corporate office was just behind Indiranagar Club. From 12th Main take a turn towards the Club, and take right along the club's wall. It should be on left side; 2/3 buildings after the club.
kousik is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Beware of that new car smell amit Technical Stuff 30 17th August 2017 09:46
Beware: Fake registration numbers on Imported Cars (proof on Pg 3) v12 The Indian Car Scene 102 9th November 2016 12:15
Mobile Users-Team-Bhpian Drivers..Beware.... PsychoLyn Street Experiences 12 1st April 2005 00:22
Porsche 911 facelift pics!! 56K users Beware! S350L-E240 The International Automotive Scene 17 16th May 2004 16:53
BEWARE , your MERC may be BUGGED F50 The Indian Car Scene 5 16th May 2004 12:47


All times are GMT +5.5. The time now is 05:45.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks