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Old 14th February 2018, 11:45   #1426
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Default Re: Zoom Car: Self Drive Rentals in India

Zoomcar has added the new Verna to their fleet. Just saw a red Verna with Zoomcar stickers in Mumbai.
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Old 18th February 2018, 08:51   #1427
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Default Re: Zoom Car: Self Drive Rentals in India

Had a pathetic experience with Zoomcar today - I was told 1 hour before a 3 day trip that there is a change in vehicle pick location (new location 10 kms away) and that the vehicle has a 80km/hr (!!!) speed governor in place. Zoomcar effectively ruined my long planned 3 day trip.

Zoomcar tells me its a government mandated speed limit, and that 75% of their vehicles do NOT have the governor in place yet (as incongruous as that sounds!), but that if you are unluckly to get one allotted that does have the governor then they cannot do anything about it (unless they happen to have a spare vehicle without the governor in the same location)

If indeed it is a government directive, then they should have been stated this clearly at booking. (speed limit stated at booking was 125 km/hr). - I would never have booked a 80km/hr vehicle - its like travelling in an autorickshaw on the GQ!

I have cancelled the booking and currently fighting with them for a full refund - they are resisting a full refund currently. Let's see how that goes.

Will never go with Zoom car in the future.
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Old 18th February 2018, 10:19   #1428
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Default Re: Zoom Car: Self Drive Rentals in India

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Originally Posted by Kamikaze View Post
Had a pathetic experience with Zoomcar today - I was told 1 hour before a 3 day trip that there is a change in vehicle pick location (new location 10 kms away) and that the vehicle has a 80km/hr (!!!) speed governor in place. Zoomcar effectively ruined my long planned 3 day trip.

Zoomcar tells me its a government mandated speed limit, and that 75% of their vehicles do NOT have the governor in place yet (as incongruous as that sounds!), but that if you are unluckly to get one allotted that does have the governor then they cannot do anything about it (unless they happen to have a spare vehicle without the governor in the same location)

If indeed it is a government directive, then they should have been stated this clearly at booking. (speed limit stated at booking was 125 km/hr). - I would never have booked a 80km/hr vehicle - its like travelling in an autorickshaw on the GQ!

I have cancelled the booking and currently fighting with them for a full refund - they are resisting a full refund currently. Let's see how that goes.

Will never go with Zoom car in the future.
This is a Government mandated limit applicable to all vehicles registered with a commercial plate. Zoomcar has a lot of issues (including fake damage claims for unsuspecting customers) but the speed limits cannot be attributed to them. Going by the rising number of self-drive rentals which crashed because of high-speed negligent driving, it is actually good that all yellow boards have been restricted. 80 kmph is not a low speed on 90% of Indian highways and there's no reason to be sad about it.
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Old 18th February 2018, 10:40   #1429
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Default Re: Zoom Car: Self Drive Rentals in India

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Originally Posted by Nissan1180 View Post
This is a Government mandated limit applicable to all vehicles registered with a commercial plate. Zoomcar has a lot of issues (including fake damage claims for unsuspecting customers) but the speed limits cannot be attributed to them. Going by the rising number of self-drive rentals which crashed because of high-speed negligent driving, it is actually good that all yellow boards have been restricted. 80 kmph is not a low speed on 90% of Indian highways and there's no reason to be sad about it.
To be sad or otherwise with a 80kmph speed limit is personal opinion (to me it is unreasonable to travel 300+ KM's always within 80kmph).

However, what is unacceptable is to not notify the customer at the time of booking that there is a 80kmph speed limit. If it is indeed a government mandate then why is not prominently displayed at the time of booking? Why does it state 125kmph speed limit at the time of booking and within the FAQ (https://www.zoomcar.com/faq). Is Zoomcar not displaying this in the hope of garnering more bookings? Not sure, but it is definitely putting a lot of previously loyal customers like me into a lot of inconvenience.

Zoomcar should state constraints like this clearly at the time of booking. Once the data is available, the customer can take an informed decision.
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Old 18th February 2018, 10:57   #1430
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Default Re: Zoom Car: Self Drive Rentals in India

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To be sad or otherwise with a 80kmph speed limit is personal opinion (to me it is unreasonable to travel 300+ KM's always within 80kmph).


Zoomcar should state constraints like this clearly at the time of booking. Once the data is available, the customer can take an informed decision.
While what you're saying is true (about disappointments), a company cannot be made liable for the legislative decisions in a country. There's a thread on Team-Bhp about this decision, there are numerous news articles on most established media sites. The company claimed 100+ kmph limit is for cars without the speed governor, and having seen so many self-drive cars being wrecked, I'm actually surprised this reduction was not done earlier.

PS: I hate Zoomcar and I've not used their services after they charged me wrongly for a dent that I did not cause. I was naive and did not take a video of the car while accepting it. Don't repeat that mistake to avoid being conned.
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Old 18th February 2018, 18:34   #1431
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Default Re: Zoom Car: Self Drive Rentals in India

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While what you're saying is true (about disappointments), a company cannot be made liable for the legislative decisions in a country.
I agree. Zoomcar cannot be liable for legislative decisions. However, it is accountable and liable for misleading representation on their website, which still says their speed limit is 125kmph which has been proven to be incorrect.

Likewise, I have no issue with Zoomcar having a 80kmph speed limit. They can have a 10kmph speed limit for all I care - all I ask for is for them to clearly state their speed limit on their web site so that customers can make informed decisions.
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Old 20th February 2018, 14:34   #1432
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Default Re: Zoom Car: Self Drive Rentals in India

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Originally Posted by Kamikaze View Post
Likewise, I have no issue with Zoomcar having a 80kmph speed limit. They can have a 10kmph speed limit for all I care - all I ask for is for them to clearly state their speed limit on their web site so that customers can make informed decisions.
I had made a booking from Zoomcar this weekend for one-way drop from Pune to Mumbai and the email confirmation of booking had following clearly mentioned:

Quote:
Speed Governor Alert: Please note that your car might come with a speed governor, which will limit the speed of the car to 80 Kmph. This is in compliance with a recent government regulation which mandates new commercial vehicles to come with a speed governor.
I was supposed to start early in the morning from home and drive to airport for catching the flight. Till the moment I picked up the car earlier night, I did not know if the car had a governor. What I did during pick up was that I asked whether there's one and made my plan to leave accordingly.

This is a compliance requirement and whenever these cars go for annual registration renewal, they get fitted with governor if not done already. Eventually all cars will have governors and Zoomcar being a legitimate entity can not (I hope) bypass it the jugaad way. So, it is just a matter of time that all Zoomcars will have governors.

My experience with Zoomcar one-way drop

I had a 10 AM flight from Mumbai past weekend and early morning Shivneri from Pune was out of question since first one only started at 5:30 AM. I toyed with Ola/Uber one-way drop but found Zoomcar better since the fare was similar and I had liberty of starting at my convenience.

Now, this was my first experience with Zoomcar after a few with Myles. Zoomcar came about much more professional than Myles. So everything happened on Zoomcar app, right from navigating to pick-up point to filling the inspection checklist to verifying the documents. Effectively, there is no personal interaction. The pick-up was smooth and done with in less than 5 minutes including a 2-min walkthrough video of car which the Zoomcar assistant advised. Best thing was that I was lucky to get the car without governor so no 80 kph limit!

The drive from Pune to Mumbai was uneventful apart from my struggle to keep it under 120 kmph (Zoomcar speed limit). Now I never went into triple digit speeds intentionally and always stayed around 95 kph but the downward slope on expressway and zero traffic at 6 AM on Sunday meant that speed would involuntarily jump even with minimum throttle input.

As if the uneventful drive was not enough, all the fancy app thing and professionalism reared its ugly side when we reached Mumbai Airport T2 for the drop. The drop-point was on P7 at pillar 36. I was used to having the contact details of an assistant when using Myles guiding me to drop location and all and face-less Zoomcar experience left me hunting for parking spot. 20 minutes and having explored every pillar of multi-tier parking, I finally reached pillar 36 only to find nothing there. I spent next 5 minutes walking around the parking to spot a few Zoomcars near pillar 30 and finally was able to take the car there. Overall this was highly frustrating since airport parking isn't particularly easy to navigate and Zoomcar has no signage to guide people to the location.

What went good
+ Pickup was seamless
+ Car was neat and clean
+ App-driven process helped a lot during pickup with inspection and documents checklist

What was bad
- No help from Zoomcar on reaching the designated parking lot. No directions, no signage in such a big car park.
- Horrible steering of i20! I have never driven a car with so vague steering. I don't know if this was a problem with that particular car since I haven't driven an i20 earlier but that steering kept me spooked and alert all the while.

Last edited by ksameer1234 : 20th February 2018 at 14:36.
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