Go Back   Team-BHP > Buckle Up > Street Experiences


Reply
 
Thread Tools Search this Thread
Old 26th April 2013, 19:28   #16
BHPian
 
sajid33's Avatar
 
Join Date: May 2005
Location: muzaffar nagar (u.p.)
Posts: 153
Thanked: 64 Times
Default Re: My experience with Petrol Pump Fraud - And the silver lining

now thats one on the face ! you gave it to them !
By the way i can still recall a petrol pump wala, always insisted i remain inside my car while he fills it up (most of the time,i'm without driver), on the first time, he was successful, but i caught him on the second time! For him, 10.05 liters were 10.50 liters ! and top of all, he was arguing with me! a flat slap and things went cool! no no problems at all on that pump!

Last edited by sajid33 : 26th April 2013 at 19:31. Reason: more than two smilies.
sajid33 is offline   (1) Thanks Reply With Quote
Old 26th April 2013, 20:05   #17
BHPian
 
Geo_Ipe's Avatar
 
Join Date: May 2011
Location: Vellore
Posts: 395
Thanked: 359 Times
Default

In Vellore, where I live, almost all the pump attendants make sure I look at the 'zero' at the beginning of filling. And I make sure I look at the reading at the end and then only do I pay. Probably these kinds of frauds are not too prevalent in smaller towns??

But hats off to Puntomania for standing up for his rights and reminding us that all hope's not lost in our country yet.
Geo_Ipe is offline   (1) Thanks Reply With Quote
Old 27th April 2013, 01:47   #18
BHPian
 
Join Date: May 2011
Location: India
Posts: 332
Thanked: 289 Times
Default Re: My experience with Petrol Pump Fraud - And the silver lining

Quote:
Originally Posted by Geo_Ipe View Post
And I make sure I look at the reading at the end and then only do I pay.
Exactly! Just make sure that you do not pay them before, or during the fueling process. One, to make sure you don't miss their tricks and two, you can just flat out refuse to pay ! Then who is losing , the car driver or the pump attendant?
john doe is offline   Reply With Quote
Old 27th April 2013, 09:57   #19
Senior - BHPian
 
Join Date: Mar 2006
Location: mumbai
Posts: 2,001
Thanked: 2,020 Times
Default Re: My experience with Petrol Pump Fraud - And the silver lining

All decent pumps insist that you look at the zero reading on the meter before fueling, also they dont ask for payment/kinds of payment (cash or card) until the fueling has been completed.
apachelongbow is offline   Reply With Quote
Old 27th April 2013, 10:45   #20
Senior - BHPian
 
asr245's Avatar
 
Join Date: Dec 2007
Location: Gurgaon
Posts: 1,135
Thanked: 359 Times
Default Re: My experience with Petrol Pump Fraud - And the silver lining

Quote:
Originally Posted by PuntoMania View Post
If there's one lesson to take from this, its this : Dont be afraid to fight your fight, and never take things lying down. If someone has the audacity to rob you of your precious fuel money, the money that is used by you to do what you love most, DRIVE your car damnit, make sure you give someone hell for it ! Sometimes our little fights will not go in vain.

Drive safe.
Bravo! Well done!

And certainly some helpful links there. Plus glad to know that there are still some people left who actually have ethics and take their jobs seriously. Such people are facing extinction in India. Maybe we should create a "sanctuary" for such folks.
asr245 is offline   (1) Thanks Reply With Quote
Old 27th April 2013, 11:03   #21
BHPian
 
Join Date: Dec 2009
Location: Bangalore
Posts: 462
Thanked: 153 Times
Default Re: My experience with Petrol Pump Fraud - And the silver lining

Wow, this is great news and its happening in India! Congrats!

At the end of the day its your hard earned money that your spending.
I follow these rules as described in some other posts,
a) Try to fill at your regular pumps
b) Get out of the car, tell the attender the amount and fuel type.
c) Check for Zero on the meter, wait till fuel has been filled.
d) Pay only after the fuel has been filled per your advice.
e) Lastly collect the receipt, check the amount, litres filled and also check your fuel guage or DTE.

Last edited by sansvk : 27th April 2013 at 11:04. Reason: spelling correction
sansvk is offline   (1) Thanks Reply With Quote
Old 27th April 2013, 15:16   #22
BHPian
 
Born 2 Be Wild's Avatar
 
Join Date: Apr 2008
Location: DILLI
Posts: 384
Thanked: 153 Times
Default Re: My experience with Petrol Pump Fraud - And the silver lining

Quote:
Originally Posted by PuntoMania View Post

1. If the transaction was made via a debit card, which involves direct transfer of money to the Pump owners account, how is ONLY the pump attendant responsible for the crime ? How does the pump attendant get his hands on money tat has directly transferred to the account ?

2. Why did the petrol pump refuse to give me the complaint book for 2 hours, and how do you ensure that this does not repeat ?

3. Why is the petrol pump not listed on your website or customer care ?


.
The Answer to Your first question is pretty simple Your card is swiped twice both transactions go into the account of the pump however the only person that knows that your card has been swiped twice is the guy who actually did it so he will very smartly then deduct the second transaction from the cash in hand and put it in his pocket. At the End of day the sales will tally with the cash in hand and in the card machine.

They refused to give you the complaint book because once you complaint the owner wallops the behind of whosoever you complain against and the company officials take the Dealer to task for not running the show properly, earliar when every one was hand in glove with the malpractices no one thought twice before giving the complaint book to the customer as they knew nothing would ever come out of it but now the staff knows that if a customer complains their happiness is scrwed.

The Pump is not listed on their website because most probably someone some where is pretty damm lazy in doing their job
Born 2 Be Wild is offline   (1) Thanks Reply With Quote
Old 27th April 2013, 17:28   #23
BHPian
 
Join Date: Feb 2010
Location: Kitchener
Posts: 197
Thanked: 108 Times
Default Re: My experience with Petrol Pump Fraud - And the silver lining

Hats off sire.

But why so much fuss about the complaint book, when they can tear a page off the book the moment you step out of the bunk !!!
Rubbertramps is offline   Reply With Quote
Old 27th April 2013, 17:57   #24
Senior - BHPian
 
Join Date: Mar 2006
Location: mumbai
Posts: 2,001
Thanked: 2,020 Times
Default Re: My experience with Petrol Pump Fraud - And the silver lining

Quote:
Originally Posted by Rubbertramps View Post
Hats off sire.

But why so much fuss about the complaint book, when they can tear a page off the book the moment you step out of the bunk !!!
Because each page of the complaint book is numbered, monitored and regularly audited. Also its a tamper proof book supplied by the oil company. Hence the pump guys cant tear off a page and get away without serious consequences.
apachelongbow is offline   (2) Thanks Reply With Quote
Old 28th April 2013, 10:09   #25
BHPian
 
PuntoMania's Avatar
 
Join Date: May 2011
Location: Pune
Posts: 214
Thanked: 225 Times
Default Re: My experience with Petrol Pump Fraud - And the silver lining

Thanks all for your kind words ! Its not the first time I've had to fight with crooks though , I have used similar methods to get my hands on a legal gas connection without bribing / buying their burner as well (more on that in some other thread).

As a matter of fact, this was the absolute first time someone ever cheated me at a petrol bunk. I normally follow a standard operating procedure each time I enter any petrol pump :

1. Roll up the windows, open the fuel cap, get out of the car and lock it
2. Stare at the meter like a zombie and ask the attendant to fill up.
3. If Mr "I can shine your car sir" comes up to me, I always interrupt him before his sales pitch starts "Haat mat laga meri gaadi ko" (Dont touch my car). Thats enough to scare them away.
4. If Mr PUC/Insurance walks up to me, I give him the 'Talk to my Hand' signal, all the while keeping my eye on the fuel meter and the attendant.

This day was no different. I was out of my car standing squarely in front of the meter, but inspite of this there's nothing you can do if the attendant stands right in front of your eyes waving around his swipe machine. I agree that I shouldnt have given him the card before the fueling finished, so thats one thing added to my SOP now.

The attendant chose the wrong day to mess with me. After all, as I mentioned earlier, I was out grocery shopping.

After 1.5 hours of driving a shopping cart in narrow aisles, with little kids banging their carts into me at every turn, and people blocking you at every possible instance, you are already at the edge of your patience. Whats more, my cart was not aligned properly and I was constantly wrestling with it to go straight ! GTO, we need a shopping cart review thread somewhere ! Leaving the sweet confines of my Punto to pushing a shopping cart can kill me with blood pressure.

Edit : Just attaching the latest status of my complaint to give you an idea of how the portal works. The last action taken was on 11th of April, and the status still shows as 'UNDER PROCESS'. I dont think any further action is expected though, since the IOC employee has asked me if there's anything that needs to be done from their end so that this particular issue is resolved, and I told them there's nothing else. Will keep you updated
Attached Thumbnails
My experience with Petrol Pump Fraud - And the silver lining-complaint.png  


Last edited by PuntoMania : 28th April 2013 at 10:31.
PuntoMania is offline   (2) Thanks Reply With Quote
Old 28th April 2013, 10:27   #26
BHPian
 
KL54's Avatar
 
Join Date: Jun 2012
Location: Cochin
Posts: 27
Thanked: 6 Times
Thumbs up Re: My experience with Petrol Pump Fraud - And the silver lining

In my opinion Kochi bunks arent as notorious as the ones in Bangalore. I only fill from the Mookens pump at Palarivattom if I can help it. The filling chaps are ok. When I ask them to fill my car, they just plug in the nozzle and go on about attending to other ppl. I have to call them back to take out the nozzle. Havent encountered any such problems yet!
KL54 is offline   Reply With Quote
Old 28th April 2013, 15:55   #27
BHPian
 
jfxavier's Avatar
 
Join Date: Dec 2012
Location: Kollam, Kerala
Posts: 779
Thanked: 1,261 Times
Default Re: My experience with Petrol Pump Fraud - And the silver lining

I had never experienced this type of incidents till last month when I was in Bangalore. The routine of distraction, filling for a fixed amount instead of full etc. was tried. One thing that I can say from my experience is that NOT MOVING YOUR CAR is the best way to solve the issue to your satisfaction. It ensures that there will be loss of business and unwanted attention - both of which the pump owner will want to avoid.
I had to spent only approx. 10 mins. extra but it was the evening and a long queue had already formed behind me.
I guess they were trying their luck after seeing the KL registered car.
jfxavier is offline   Reply With Quote
Old 29th April 2013, 12:18   #28
BHPian
 
Join Date: Jan 2009
Location: mumbai
Posts: 96
Thanked: 30 Times
Default Re: My experience with Petrol Pump Fraud - And the silver lining

hi ,

Thanks so much for sharing it. I was not even aware that such things happen and that too in pune and not in some small town. I am quite pleased to see the way you dealt with the crooks. People like you leave some deep impression on such crooked people and hope they think twice before doing such crime. Its unbelievable that your complaint was handled well and the guy was fired. All the very best with your next fill.

regards
Amol
amolathalye is offline   Reply With Quote
Old 29th April 2013, 15:55   #29
BHPian
 
Join Date: Dec 2008
Location: Bangalore
Posts: 98
Thanked: 27 Times
Default Re: My experience with Petrol Pump Fraud - And the silver lining

It is good that we have experiences documented here, but I am from Bangalore, and most bunks are sincere. IMHO, choose a non peak hour, preferable early morning or late evening, the attendant are free, also the tank below is also cool so that the fuel density is better and better mileage. I always ask the attendant to wait till I go over to the tank and ask him to fill only after I confirm, never handover keys, even if it cumbersome, it is always tank full to tank full, so there is no way he can swipe the card earlier. Choose COCO as much as possible avoid bunks which fill in for trucks on highways
Rajesh1968 is offline   Reply With Quote
Old 29th April 2013, 16:14   #30
Senior - BHPian
 
Desmosedici's Avatar
 
Join Date: Nov 2009
Location: Mumbai
Posts: 1,378
Thanked: 407 Times
Default Re: My experience with Petrol Pump Fraud - And the silver lining

Good Stuff Buddy.

I always make it a point to fill fuel only from a known pump in my area. Have been visiting this pump since more than 10 years now. However i still am alert.

My SOP is

1. Ignition Off, Key Removed.
2. Fuel Lid opened.
3. Step out of car and stand facing the meter and the attendant.
4. Hand out the card and ask for bill.
5. Sign the card slip once fuel is filled and check fuel cap. I even ask the attendant "Barabar Bandh kiya na boss" (have you closed it properly)
6. Take the bill and zoom off.

How many of you ask for a bill at a Petrol Pump anyways? I always do, even if i fill for 200 bucks.
Desmosedici is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Tyre pressure gauge and portable inflator pump / foot pump adityapd Modifications & Accessories 695 10th November 2017 08:30
Silver lining in a dark cloud ventolute Introduce yourself 10 23rd May 2011 16:52
Brake Lining Burst Trust_In_Thrust Technical Stuff 3 29th March 2009 22:59
Wanted: 2nd hand Fuel Pump / Fuel Pump Body ramie2400 Shifting gears 2 6th October 2007 11:16
Red Lining cheatingdeath Technical Stuff 13 19th December 2004 18:21


All times are GMT +5.5. The time now is 01:07.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks