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Old 2nd November 2017, 11:08   #91
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Default Re: Review: HiVayKing Ladakh 951 (travel advisory service)

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Originally Posted by dre@ms View Post
End of the day - are we saying the OP was not knowing on who is HVK and how the experience would be? Unable to draw a line between service/volunteer/business? Expected too much for 501? Made a mistake by following what was told by HVK?

His experience was bad and that is what he has communicated and we should respect it.
No one is disrespecting Jithin's experience. At the same time, to focus only on 1 case without considering the evidence in most other cases, is the very definition of selectivity bias. At the very least, it causes information overload for a simple reader.

As team BHP, we would be remiss if we don't synthesize the bigger picture but instead create multiple threads for each person's experience. Spare a thought for someone reading it - isn't it better for them to read all sides of the story to decide whether to use that service or not?

Plus you cannot compare an assembly line production with the idiosyncrasies of a human. I wish life was that simple but it is not - the behaviour makes no sense till you understand the psyche of the person in question.

That said, as I took pains to explain - I am not legitimizing his choice of words. I'm just saying, be forewarned with his idiosyncrasies and make the decision with full information. There is no other way to deal with people.

Edit: as Mayank said, I really think the terms and conditions need to be better worded. As I said in my last post:

Quote:
Of course, I hope HVK learns the right lessons here - especially on rewriting the product description to "set the right expectations" at the very least.

Last edited by phamilyman : 2nd November 2017 at 11:20.
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Old 2nd November 2017, 11:13   #92
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Default Re: Review: HiVayKing Ladakh 951 (travel advisory service)

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Originally Posted by phamilyman View Post

That said, as I took pains to explain - I am not legitimizing his choice of words. I'm just saying, be forewarned with his idiosyncrasies and make the decision with full information. There is no other way to deal with people.

Since there may be a few people who may not be reading this thread or the FB forum, or be aware of the nature, it should be only fair that the idiosyncrasies be mentioned as being part of the plan. No?
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Old 2nd November 2017, 11:32   #93
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Default Re: Review: HiVayKing Ladakh 951 (travel advisory service)

I was a Club 12 Member and have taken HVK's help numerous times.

Just before my Rajasthan Trip in March 2015, I messaged him my itinerary and within a day, it was approved. Regarding Hotels, he recommended me Hotels at the places where I had planned a night halts. I was also assured that if things didn't work out HVK-CHD Team will help for Spot Booking. I didn't face a single problem and trip was completed perfectly.

Than during the 2015 Ladakh season, there were few post on his forum which had all the negative feedback and I was suppose to drive through the Cliffhanger and Spiti Circuit in the same year. To clear my confusion, we approached him and met at his residence. I straightaway asked him about the negative feedback, he clearly mentioned, what went wrong, this set of people who were driving to Ladakh sought his help, en-route they didn't follow his instruction and than something went wrong and those people came back to him for help and that is where the problem started.

With my Cliffhanger / Spiti Drive, I was very clear in what I wanted, the most important thing in this drive was route plan and his valuable tips on driving part on those terrains.

Regarding accommodation, we had clear discussion how to go about it. I had clearly mentioned, I will message you if i need accommodation en-route, if you are able to provide than great, if you are not able to provide than also no worries. I will figure out on my own.

I was suppose to drive Mumbai to Jammu nonstop, somewhere around Hoshiarpur, we decided to stop at Pathankot. I messaged him about my decision to stay in Pathankot and also asked him about accommodation along with budget, within 10 minutes I got the way points to reach the Hotel. Same thing happened at Kishtwar and Amritsar. The other day, we missed a turn for Bafliaz from Rajouri, which meant I would not be able to drive on Mughal road the same day. Now getting accommodation in interior Kashmir was a task, which we managed on our own, because even if I would have messaged him, he couldn't have done much.

During the drive, he was continuously in touch with us over whats app and SMS. On numerous occasion, I forgot to update him the location and he was angry with me, I didn't get offended about it, since it was out of concern and care.

The point here is when you embark on such a journey, first you yourself do the detailed study on it, be clear on your plan (routes / night halts / etc, there is lot of information available on various online platform, including TeamBHP), because, only you are aware about capabilities of covering the distance, post that you can take his guidance about fine tuning of plan / accommodation with your conditions. Further be ready with backup options, if things don't work out with him.

Having said this, I feel sorry for arjithin. Things could have been handled in a much better way. Other members may not agree here because we are paying for it, no hard feelings, maybe my expectation level is quite low here.

Last edited by SDP : 2nd November 2017 at 14:44. Reason: correcting couple of typos
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Old 2nd November 2017, 12:13   #94
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Default Re: Review: HiVayKing Ladakh 951 (travel advisory service)

Guess HVK has to rework his business model to a referral model. Referral in the sense - 'Hey, you going on a trip? I'll refer a friend who can help you with planning and booking. But be aware, his responses depends on his moods. If you are ok with that you can buy his plan'
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Old 2nd November 2017, 15:18   #95
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Default Re: Review: HiVayKing Ladakh 951 (travel advisory service)

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Originally Posted by mallumowgli View Post
Guess HVK has to rework his business model to a referral model. Referral in the sense - 'Hey, you going on a trip? I'll refer a friend who can help you with planning and booking. But be aware, his responses depends on his moods. If you are ok with that you can buy his plan'
While some people got brilliant treatment, some others got curt (or even rude) responses. Do you really believe the reason is as simple as "his moods"?

I would suggest, please read through phamilyman's fantastic post on the previous page. Gives a lot of perspective about the 'why'.
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Old 2nd November 2017, 16:20   #96
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Default Re: Review: HiVayKing Ladakh 951 (travel advisory service)

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Originally Posted by SDP View Post
While some people got brilliant treatment, some others got curt (or even rude) responses. Do you really believe the reason is as simple as "his moods"?

I would suggest, please read through phamilyman's fantastic post on the previous page. Gives a lot of perspective about the 'why'.
The below was what phamilyman quoted and I think that's also what I referred, albeit in a crude manner

Quote:
That said, as I took pains to explain - I am not legitimizing his choice of words. I'm just saying, be forewarned with his idiosyncrasies and make the decision with full information. There is no other way to deal with people.
But I don't want to be a critic of someone who put in two good words in my travelogue long back. So...peace
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Old 3rd November 2017, 14:01   #97
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Default Re: Review: HiVayKing Ladakh 951 (travel advisory service)

I think the OP has done a good job with the review. He has divided his review into separate sections and has provided feedback for each aspect of his entire experience. Looking at it, the only aspects he has rated as bad/poor are the initial interaction and the store.

For the actual support during his trip, hotels bookings and offline routes, he has rated his experience as Good or Excellent. So I guess his experience in these aspects matches with that of the others.

Now, there is no doubt in my mind that the OP's experience in the initial phase was poor and the service provider was rude. I gather that there are many members here who have long-standing friendship with the service provider. Instead of taking this feedback to the man, they all seem to be advising the OP (and potentially other customers) to just put up with the rude behaviour as the man's knowledge is vast. Vast knowledge is a poor excuse for rude behaviour.

Quote:
Originally Posted by SDP View Post
While some people got brilliant treatment, some others got curt (or even rude) responses. Do you really believe the reason is as simple as "his moods"?

I would suggest, please read through phamilyman's fantastic post on the previous page. Gives a lot of perspective about the 'why'.
Sorry for quoting only this post among many others, but such posts border on classic "victim-blaming":

- I / many got brilliant treatment, others got rude treatment, so there must be something wrong those "others" have done.

OP's crimes include:

- OP contacted too early (2 months before travel): Is it a crime to start planning for a long trip early?
- OP asked for information without paying: If non-payment was the reason for lack of response, there are far more polite ways to let a potential customer know. Also, based on the screenshots posted, I don't see any change in the rude behaviour on the part of the service provider after paying.
- OP doesn't understand how this service works: Again, how does this in any way matter in how one person behaves with another?
- Service provider helps hundreds of people everyday, day and night: I can sympathize with a man who is overworked. However, based on many posts on this thread, the OP is not the first or only person who has had to put up with this treatment. If service provider is overworked to the point of bad behaviour, maybe he should look at recruiting someone to help or limit the requests he entertains. Snapping at people is not the way to go.

Quote:
Originally Posted by phamilyman View Post
I'm just saying, be forewarned with his idiosyncrasies and make the decision with full information. There is no other way to deal with people.
I think the best way to deal with people is to extend common courtesy, especially when you are running a paid service.
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Old 3rd November 2017, 17:05   #98
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Default Re: Review: HiVayKing Ladakh 951 (travel advisory service)

No where else in the history of TeamBHP, have the users taken this kindly to bad service provided, and it definitely was BAD service. I doubt if we would have been so kind to put up with similar treatment from an auto manufacturer. It doesn't matter how cheap the service provided is, it doesn't matter how profitable it is. If the service was provided for a consideration, no matter how small, then they better be held accountable for it.

From what I read, it looks like members who have known the said service provider personally have been treated fairly. Maybe this is because of them being friends first and customers second? There have also been members posting "great experiences" of the same. If India's biggest car manufacturer had to talk about every happy experience that was provided, I doubt if the servers would hold up. But, the point is to bring to light the ONE customer who got the short end of the stick. That is exactly what this community does to collectively empower the end customer.
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Old 6th November 2017, 11:49   #99
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Default Re: Review: HiVayKing Ladakh 951 (travel advisory service)

I have not taken part in any discussion on this thread till date and I had a very confused view after reading the entire thing of members taking sides.

I just happened to read this post on FB and still I am dumbstruck and I now know what Value Add the connects can do and save our lives literally. Hats off

https://www.facebook.com/groups/hvku...5338469024565/

KK

Last edited by KK_HakunaMatata : 6th November 2017 at 11:53.
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