Go Back   Team-BHP > BHP India > Motorbikes > Superbikes & Imports


Reply
 
Thread Tools Search this Thread
Old 20th May 2013, 15:53   #1
BHPian
 
Join Date: Aug 2008
Location: Bangalore
Posts: 182
Thanked: 632 Times
Default Harley-Davidson launches Roadside Assistance Program in India

Harley-Davidson has launched its Roadside Assistance Program in India. The roadside assistance program has been launched in association with INDIA ASSISTANCE, a 100% subsidiary of leading international assistance company MAPFRE ASSISTANCE. The Roadside Assistance Program will provide on-road assistance and support to registered Harley-Davidson owners spread across nine dealerships across India.

Harley-Davidson launches Roadside Assistance Program in India-harley_rsa.jpg

What is on offer as part of Harley Davidson Roadside Assistance Program:
  • Geographic scope of the Roadside Assistance Services provided by INDIA ASSISTANCE will be within 150 Km radius from the nearest Harley-Davidson India dealership in the Republic of India (excluding islands).
  • Beyond 150 km, assistance available charged at Rs 40/Km (towing charges) and Rs 25/Km (petrol delivery charges), for every Km above 150 Km.
  • Fuel Delivery - INDIA ASSISTANCE shall deliver up to 5 litres of petrol (to be paid for on the spot).
  • Transfer in case of breakdown / accident / flat tire support - In case of punctured (or burst tire), INDIA ASSISTANCE will tow/transfer the vehicle to the nearest Harley-Davidson dealership.
  • Medical co-ordination - In case of any medical problem (arising due to a breakdown or accident), INDIA ASSISTANCE will provide contact details of nearby professionals. INDIA ASSISTANCE will only provide contact details.
  • Coverage extension to the next owner - Any Harley-Davidson® motorcycle is entitled to the same benefits even after a change of ownership, (provided INDIA ASSISTANCE is provided with details of the new owner in advance). The new owner can avail of the services provided till the end of the annual subscription.
  • Dedicated helpline - Round-the-clock assistance via toll free helpline as well as a landline number. Toll Free No: 1800 209 9899, Backup landline number for H-D:022 4090 1548.
  • Provision of local taxi - In the event of the transfer of a Harley-Davidson® motorcycle, INDIA ASSISTANCE will coordinate to provide contact details of local taxi providers.
  • Relay of urgent messages - INDIA ASSISTANCE will take charge of relaying unlimited urgent messages to the Service Receiver’s parties, relating to any of the events covered by any services under this Scheme.
Events not covered under the program:
1) Non-functional horn.
2) Vehicle headlights not functional during daytime.
3) Broken rear-view mirror but not obstructing rider’s view or motorcycle operation.


Click here to go to the website.

Last edited by Redline6800 : 20th May 2013 at 16:11.
Redline6800 is offline   (2) Thanks Reply With Quote
Old 22nd May 2013, 12:50   #2
BHPian
 
samarth.bhatia's Avatar
 
Join Date: May 2010
Location: New Delhi
Posts: 412
Thanked: 292 Times
Default Re: Harley-Davidson launches Roadside Assistance Program in India

A welcome move by HD India. This should be even more effective as the number of authorised HD dealerships increases.
I am a little skeptical seeing the number of excluded situations, though.
That said, as long as this is actually implemented professionally, it would take the ownership experience a long way forward.

Ride safe,
Sam
samarth.bhatia is offline   (1) Thanks Reply With Quote
Old 23rd May 2013, 15:49   #3
Senior - BHPian
 
jacs's Avatar
 
Join Date: Nov 2007
Location: Kochi
Posts: 1,464
Thanked: 715 Times
Default Re: Harley-Davidson launches Roadside Assistance Program in India

150KMs radius is not bad but just thinking how many dealerships our country has . Anyways they are ready to serve at extra cost.

Harleys started tickling the minds of people with not so limited budget settling on CL500s or TB500s due to maintainability concerns.
jacs is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Hyundai's Roadside Assistance Program for out of warranty cars Aditya The Indian Car Scene 12 1st October 2014 17:13
A 24x7 Roadside Assistance Program by Chevrolet India M35 The Indian Car Scene 8 29th September 2014 15:52
Exceptional experience with Land Rover India's roadside assistance GTO Street Experiences 33 13th December 2013 11:32
Pathetic honda purchase and roadside assistance experience and bullock-Car Indian Car Dealerships 8 17th December 2009 15:03
Mercedes RoadSide assistance in India 99w210 The Indian Car Scene 12 5th December 2006 17:52


All times are GMT +5.5. The time now is 21:19.

Copyright ©2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks