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Old 20th May 2013, 15:53   #1
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Default Harley-Davidson launches Roadside Assistance Program in India

Harley-Davidson has launched its Roadside Assistance Program in India. The roadside assistance program has been launched in association with INDIA ASSISTANCE, a 100% subsidiary of leading international assistance company MAPFRE ASSISTANCE. The Roadside Assistance Program will provide on-road assistance and support to registered Harley-Davidson owners spread across nine dealerships across India.

Harley-Davidson launches Roadside Assistance Program in India-harley_rsa.jpg

What is on offer as part of Harley Davidson Roadside Assistance Program:
  • Geographic scope of the Roadside Assistance Services provided by INDIA ASSISTANCE will be within 150 Km radius from the nearest Harley-Davidson India dealership in the Republic of India (excluding islands).
  • Beyond 150 km, assistance available charged at Rs 40/Km (towing charges) and Rs 25/Km (petrol delivery charges), for every Km above 150 Km.
  • Fuel Delivery - INDIA ASSISTANCE shall deliver up to 5 litres of petrol (to be paid for on the spot).
  • Transfer in case of breakdown / accident / flat tire support - In case of punctured (or burst tire), INDIA ASSISTANCE will tow/transfer the vehicle to the nearest Harley-Davidson dealership.
  • Medical co-ordination - In case of any medical problem (arising due to a breakdown or accident), INDIA ASSISTANCE will provide contact details of nearby professionals. INDIA ASSISTANCE will only provide contact details.
  • Coverage extension to the next owner - Any Harley-Davidson® motorcycle is entitled to the same benefits even after a change of ownership, (provided INDIA ASSISTANCE is provided with details of the new owner in advance). The new owner can avail of the services provided till the end of the annual subscription.
  • Dedicated helpline - Round-the-clock assistance via toll free helpline as well as a landline number. Toll Free No: 1800 209 9899, Backup landline number for H-D:022 4090 1548.
  • Provision of local taxi - In the event of the transfer of a Harley-Davidson® motorcycle, INDIA ASSISTANCE will coordinate to provide contact details of local taxi providers.
  • Relay of urgent messages - INDIA ASSISTANCE will take charge of relaying unlimited urgent messages to the Service Receiver’s parties, relating to any of the events covered by any services under this Scheme.
Events not covered under the program:
1) Non-functional horn.
2) Vehicle headlights not functional during daytime.
3) Broken rear-view mirror but not obstructing rider’s view or motorcycle operation.

Click here to go to the website.

Last edited by Redline6800 : 20th May 2013 at 16:11.
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Old 22nd May 2013, 12:50   #2
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Default Re: Harley-Davidson launches Roadside Assistance Program in India

A welcome move by HD India. This should be even more effective as the number of authorised HD dealerships increases.
I am a little skeptical seeing the number of excluded situations, though.
That said, as long as this is actually implemented professionally, it would take the ownership experience a long way forward.

Ride safe,
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Old 23rd May 2013, 15:49   #3
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Default Re: Harley-Davidson launches Roadside Assistance Program in India

150KMs radius is not bad but just thinking how many dealerships our country has . Anyways they are ready to serve at extra cost.

Harleys started tickling the minds of people with not so limited budget settling on CL500s or TB500s due to maintainability concerns.
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