Go Back   Team-BHP > BHP India > Motorbikes > Superbikes & Imports


Reply
 
Thread Tools Search this Thread
Old 4th December 2013, 21:00   #31
Senior - BHPian
 
foby.sebastian's Avatar
 
Join Date: Feb 2008
Location: Amsterdam
Posts: 2,448
Thanked: 1,102 Times
Default

Few more snaps from my end. The showroom people defended the strike by closing the gate and blocking the gate by parking vehicles. Why should showroom people go in defense if nothing had gone wrong?
Attached Images
      
foby.sebastian is offline   Reply With Quote
Old 5th December 2013, 04:06   #32
Senior - BHPian
 
harishnayak's Avatar
 
Join Date: Sep 2006
Location: DELHI
Posts: 1,388
Thanked: 116 Times
Default Re: 10k for Puncture & other Harley service issues @ Cochin?

Planning the same strategy along with 6-7 Safari owners in front of their Gurgaon Office
harishnayak is offline   Reply With Quote
Old 5th December 2013, 09:27   #33
Distinguished - BHPian
 
4x4addict's Avatar
 
Join Date: Nov 2007
Location: Chennai
Posts: 3,974
Thanked: 2,497 Times
Default Re: 10k for Puncture & other Harley service issues @ Cochin?

Since it is in Kerala, I suppose there must be two or harley owners groups. Once supporting LDF, one supporting UDF & one independent group.
4x4addict is offline   (18) Thanks Reply With Quote
Old 7th December 2013, 10:13   #34
Newbie
 
Join Date: Aug 2008
Location: kochi
Posts: 11
Thanked: 6 Times
Default Re: 10k for Puncture & other Harley service issues @ Cochin?

Quote:
Originally Posted by 4x4addict View Post
Since it is in Kerala, I suppose there must be two or harley owners groups. Once supporting LDF, one supporting UDF & one independent group.
You have nailed it right ! , the protesting people are from LDF and current office bearers are from UDF , there are some independents caught in cross fire too ,Situation has been resolved after discussion ,. Brand new Harley tire cost somewhere between Rs10, 500,000 -20,000 max ,so in fact customer should have replaced the tire instead of puncture fix , if he really has done his puncture fix for tubeless tire on Harley store at Kochi .Cost are as follows - Sportster model New Tube cost -Rs 1949 for new tube and labor Rs 1000.as per store bill done for forty eight


Approximate Price of Tire Rate for Harley Bikes :

Super low - Rs 13,552

Street bob - Rs 10,699

Fat boy - Rs 14 ,139

Forty eight - Rs 14,355.

Brand new tubes - Rs 1813 - 2302 for models .

labor for puncture at the store - Rs 1000, ( thousand rupees only) Night break down service - Max charge to change brake pad , bearing , Tyre fix Rs 5,000 till to date as per the Kochi store service report. For any query call on +914843997777

QUOTE=alphadog;3310654]I feel bad for the HD owners who have been fobbed off. But it is good to see them taking action and taking it to the dealership. Shame on Spice coast HD!. Just when I was looking up HD India website and considering saving up to get one.
HD is sure to loose a lot of potential customers if they continue in this vein.
So much for luxury premium brands!!- some do have an attitude problem when dealing in India. When you are out to make profits, you better be ready to provide good service.
Keep the fight going owners and I hope you get your justice.[/quote]

Spice Coast store is the biggest store as on date in India , if the dealer has to make profit only then should have done half the cost of investment , suggest our members to visit the facility and comment , After service facility equipment & tools are similar one used in hi end car dealers.

Incident happened due to vested interests on other related matters ,
kaizen is offline   (3) Thanks Reply With Quote
Old 7th December 2013, 10:49   #35
BHPian
 
Join Date: Nov 2013
Location: Abu Dhabi/ KL-8
Posts: 169
Thanked: 208 Times
Default

Quote:
Originally Posted by 4x4addict View Post
Since it is in Kerala, I suppose there must be two or harley owners groups. Once supporting LDF, one supporting UDF & one independent group.
That is so true 4x4addict. Not only that, each party group will have a president,treasurer,Secretary deputy Secretary and also multiple subgroups within group's.
I suppose in relation to the HD problem, there might be an other side to the story as some others have alluded to.
Hope the problem gets sorted out.
VK
alphadog is offline   Reply With Quote
Old 7th December 2013, 19:36   #36
Senior - BHPian
 
Shubz's Avatar
 
Join Date: Sep 2010
Location: Bangalore
Posts: 1,799
Thanked: 983 Times
Default Re: 10k for Puncture & other Harley service issues @ Cochin?

Ok a Noob question : Are the tires on Sporters with Tubes? I thought they were tubeless
Shubz is offline   Reply With Quote
Old 11th December 2013, 10:40   #37
BHPian
 
Join Date: Oct 2007
Location: Sydney/Cochin
Posts: 289
Thanked: 154 Times
Default Re: 10k for Puncture & other Harley service issues @ Cochin?

Quote:
Originally Posted by slicvic View Post
Please translate the banner into English!!!
An impromptu translation for non-mallus:

One of them says : Is it sales, or fraud; what the dealer does?

Another one goes like: Months of waiting and tens of thousands charged for servicing manufacturing defects in warranty period.

The banner on the pickup with the black Harley in it reads Im Harley Davidson; My journey is like this everyday!
Attached Images
   
Joe M is offline   Reply With Quote
Old 11th December 2013, 11:03   #38
BHPian
 
Haroon's Avatar
 
Join Date: Aug 2005
Location: Jedda/Bangalore
Posts: 426
Thanked: 646 Times
Default Re: 10k for Puncture & other Harley service issues @ Cochin?

Quote:
Originally Posted by Shubz View Post
Ok a Noob question : Are the tires on Sporters with Tubes? I thought they were tubeless
All Harleys (big or small) with spoke wheels come with tube type tires. Only the ones with alloys are fitted with tubeless tires.

Originally, BMW was the only company that made tricked spoke wheels which came with tubeless tires, then Moto Guzzi followed and now Triumph, Honda & Yamaha are offering tubeless tires with spoke wheels on their Adventure Touring bikes.

And yes, its a real pain in the wrong place to fix a puncture along the road on a heavy bike with tube type spoke wheels and NO CENTER STAND!
Haroon is offline   Reply With Quote
Old 11th December 2013, 11:12   #39
Senior - BHPian
 
foby.sebastian's Avatar
 
Join Date: Feb 2008
Location: Amsterdam
Posts: 2,448
Thanked: 1,102 Times
Default Re: 10k for Puncture & other Harley service issues @ Cochin?

Quote:
Originally Posted by alphadog View Post
That is so true 4x4addict. Not only that, each party group will have a president,treasurer,Secretary deputy Secretary and also multiple subgroups within group's.
I suppose in relation to the HD problem, there might be an other side to the story as some others have alluded to.
Hope the problem gets sorted out.
VK
The other side of the story :- 8 people were suspended from Harley Owners Group and they played a drama to get inside and they were successful too.
foby.sebastian is offline   (1) Thanks Reply With Quote
Old 11th December 2013, 11:38   #40
BHPian
 
Join Date: Nov 2013
Location: Abu Dhabi/ KL-8
Posts: 169
Thanked: 208 Times
Default Re: 10k for Puncture & other Harley service issues @ Cochin?

Thank you Kaizen, for the comprehensive information on the pricing of the tyres and tubes. It does seem to be reasonable considering its a premium bike brand.
I do see the point, there may be other vested interests and issues at play here and all stories have two sides and viewpoints.
When one sees pictures of bikes plonked in front of the showroom by owners with a demand for better service, it does cause a knee-jerk response against the dealership. If the reason for doing this is political, then what these guys are doing is appauling!

Cheerio

VK

Quote:
Originally Posted by kaizen View Post
You have nailed it right ! , the protesting people are from LDF and current office bearers are from UDF , there are some independents caught in cross fire too ,Situation has been resolved after discussion ,. Brand new Harley tire cost somewhere between Rs10, 500,000 -20,000 max ,so in fact customer should have replaced the tire instead of puncture fix , if he really has done his puncture fix for tubeless tire on Harley store at Kochi .Cost are as follows - Sportster model New Tube cost -Rs 1949 for new tube and labor Rs 1000.as per store bill done for forty eight


Approximate Price of Tire Rate for Harley Bikes :

Super low - Rs 13,552

Street bob - Rs 10,699

Fat boy - Rs 14 ,139

Forty eight - Rs 14,355.

Brand new tubes - Rs 1813 - 2302 for models .

labor for puncture at the store - Rs 1000, ( thousand rupees only) Night break down service - Max charge to change brake pad , bearing , Tyre fix Rs 5,000 till to date as per the Kochi store service report. For any query call on +914843997777

QUOTE=alphadog;3310654]I feel bad for the HD owners who have been fobbed off. But it is good to see them taking action and taking it to the dealership. Shame on Spice coast HD!. Just when I was looking up HD India website and considering saving up to get one.
HD is sure to loose a lot of potential customers if they continue in this vein.
So much for luxury premium brands!!- some do have an attitude problem when dealing in India. When you are out to make profits, you better be ready to provide good service.
Keep the fight going owners and I hope you get your justice.
Spice Coast store is the biggest store as on date in India , if the dealer has to make profit only then should have done half the cost of investment , suggest our members to visit the facility and comment , After service facility equipment & tools are similar one used in hi end car dealers.

Incident happened due to vested interests on other related matters ,[/quote]
alphadog is offline   Reply With Quote
Old 3rd January 2014, 19:13   #41
BHPian
 
Join Date: Dec 2013
Location: Gandhinagar
Posts: 143
Thanked: 342 Times
Default Re: 10k for Puncture & other Harley service issues @ Cochin?

I have sure noticed a lot of annoying cross selling from sales guys but this takes it to just another level.

How's this for a company that tries to sell remaps at close to 35k when non of their dealers have actually invested in something as basic as a dyno???!!! I mean that's just unbelievable.
BowMan is offline   Reply With Quote
Old 26th October 2014, 13:18   #42
TDH
Newbie
 
Join Date: Jun 2007
Location: Trivandrum
Posts: 5
Thanked: 0 Times
Default Re: 10k for Puncture & other Harley service issues @ Cochin?

So what is the current situation. Problem solved? If so how?
Confused now... can I go for HD in Kerala? Also I saw lot of HDs 4 sale in India. Most of them are new bikes.. what is the reason? how is the HD service in other states?
TDH is offline   Reply With Quote
Old 6th April 2015, 19:42   #43
BHPian
 
glenmz's Avatar
 
Join Date: Aug 2014
Location: Bangalore
Posts: 345
Thanked: 252 Times
Default Re: 10k for Puncture & other Harley service issues @ Cochin?

Seems like the service quality is still shoddy. The following has happened to my brother who owns a super low.

Quoting his post -
Quote:
Herez something that I come across just after taking delivery of my ride after a horn switch replacement at Spice Coast H-D. The bike stalled all of a sudden on the return ride from Chalakkudy and upon inspection, this is what I cud see. We had to push the bike from middle of the road
The wiring harness is seen untugged and the chrome strip on battery cover partially peeled off
Pics attached. Will update as I get more information
Attached Thumbnails
10k for Puncture & other Harley service issues @ Cochin?-chrome-strip.jpg  

10k for Puncture & other Harley service issues @ Cochin?-harness-2.jpg  

10k for Puncture & other Harley service issues @ Cochin?-harness-3.jpg  

10k for Puncture & other Harley service issues @ Cochin?-harness-4.jpg  

10k for Puncture & other Harley service issues @ Cochin?-harness1.jpg  


Last edited by glenmz : 6th April 2015 at 19:56.
glenmz is offline   Reply With Quote
Old 7th April 2015, 21:16   #44
BHPian
 
Odeen12's Avatar
 
Join Date: Dec 2011
Location: Mumbai
Posts: 138
Thanked: 157 Times
Default Re: 10k for Puncture & other Harley service issues @ Cochin?

This is bad. Especially when you spend the kind of money that you do. So much for those HOG patches!!
Odeen12 is offline   Reply With Quote
Old 8th April 2015, 12:12   #45
Senior - BHPian
 
Shubz's Avatar
 
Join Date: Sep 2010
Location: Bangalore
Posts: 1,799
Thanked: 983 Times
Default Re: 10k for Puncture & other Harley service issues @ Cochin?

Quote:
Originally Posted by Odeen12 View Post
This is bad. Especially when you spend the kind of money that you do. So much for those HOG patches!!
What's HOG patches got to do with shoddy service?
Shubz is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Puncture Guru, Bangalore : Tyre repair service at your doorstep NPV Tyre & Alloy wheel Section 7 23rd May 2017 10:40
Tricks Puncture/Tyre shops play: "Beware of nails on roads" and other experiences team suzuki Street Experiences 74 9th June 2016 08:07
Optra Magnum 0k To 10k Experience And Some Nagging Issues EDIT: updated to 15k raaga Long-Term Ownership Reviews 44 15th September 2015 17:57
Manza's 2nd service = Bill nearly 10k! Captain Slow Indian Car Dealerships 28 27th March 2013 12:09
A pleasant experience with Punctureonspot-Puncture service:Bangalore binz Tyre & Alloy wheel Section 3 1st June 2009 13:44


All times are GMT +5.5. The time now is 22:30.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks