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Old 4th May 2015, 11:40   #16
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Default Re: Horror that no biker should go through: Front Brake Failure (Ninja 650), dealer neglig

I read through the thread and feel this is really a life threatening and dangerous mistake done by the Kawasaki after sales service personnel. Xenos you should be lucky nothing serious happened to you. I always follow this practice of test riding my motorcycle after the service before signing the payment receipt. Only if I am satisfied do I make the payment.

I know how our after sales service centres work and their lack of attitude towards delivering the motorcycle in top notch condition. Hence I follow this practice everytime. But this particular incident sends shivers down my spine as to what would happen if one were doing 60-70 KMPH on a city highway. Although I dont own a Kawasaki motorcycle I am all support for us consumers to collectively take on these corporate giants. We need to teach them a lesson or two as to how to bring their service centres and dealers to task and if need be terminate their job/dealership. It is not that these companies dont realize that they exist because of "us customers". It is because they think they can get away with it especially in our beloved country. Now is the time for us consumers to rise together and bring about a revolution to teach the dealers and the manufacturers a lesson.

P.S. Sorry for the rant, but the mistake done by the after sales service is a fatal error and can result in one's death.

Last edited by GTO : 4th May 2015 at 16:22. Reason: Typo
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Old 4th May 2015, 12:06   #17
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Default Re: Horror that no biker should go through: Front Brake Failure (Ninja 650), dealer neglig

Quote:
Originally Posted by Xeno View Post
I inspect the bike and I see that the caliper is hanging loose. The bolts had fallen off the caliper mounts on the fork which was rebuilt.
whoa whoa whoa whoa whoa! whoa! that's serious dude! that kinda negligence can get someone killed! the 650 isn't a bike you ride at 30kmph! now i'm gonna have this at the back of my mind every time i take out my 650


Quote:
Originally Posted by n_aditya View Post
Khivraj Indranagar is possibly the worst place to take your bike for service. So many of my friends have had bad experiences there.
Quote:
Originally Posted by n_aditya View Post
Venkat Shyam owns Auto Service and the quality of work there is decent.
my 650's first service is coming up in a couple of hundred kilometers. where do i take her for service?
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Old 4th May 2015, 12:20   #18
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Default Re: Horror that no biker should go through: Front Brake Failure (Ninja 650), dealer neglig

Quote:
Originally Posted by n_aditya View Post
...
I have heard that the Z800 owners in Blore too are unhappy with the quality of service.

The success of KTM seems to have gone to their heads. If Bajaj was only interested in numbers why did they get these bikes here?

I for one will not buy another Kawasaki in India until they fix their dealers and service staff.

Please do tweet your ordeal to Mr. Bajaj. That's the only way he will take notice and maybe do something.

All the best.
Yes, they are pathetic and I think is down to the management.

I was at their SS, in kasturba road, the whole time they were servicing my bike last weekend. I noticed they hardly work. Most of the time they are away from the work station in spite of having work at hand. They fiddle with tools and scratch their head. They use stuff on your bike that would make you frown and worry. The service head is not good enough and also does not have enough charater in him to be the service head as no one is bothered about what he is saying. Customers come and wait with no one in sight to attend to them. They come to work at 1030 - 1100. I have seen better service at, what I used to think pathetic before this, orion yamaha for my 6 year old R15. They might not be more skillful but surely they are more professional and are managed much better than these lot here.

Everyone just sits here and there and hardly any work is done. People are new and mostly not aware of their duties and, at the same time, are not responsible enough to carry out their designated duties. (A watchman had send a customer back who had come from Whitefield to kasturba after taking an appoinment. The guy who was supposed to control these activities was, in turn, being controlled by the watchman. All were then being abused by another guy who sat at the desk. He abused for a good hour, wasting time for everyone. And just as he left his desk, these guys were giggling around again)

During payment, they would charge you 1.75% extra if you used your credit card. They don't give a damn that is against the law. I have even put that up to the GM and no action has been taken as, we all know, customers, for them, are buyers and that is it !!!

I pity everyone who get their loved machines for servicing to these incompetent guys and I pray they do not let things like the one @Xeno faced happen! Personally, I cannot wait for my warranty period to get over and get rid of these lot for good.

Last edited by Sojogator : 4th May 2015 at 12:24.
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Old 4th May 2015, 12:21   #19
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Default Re: Horror that no biker should go through: Front Brake Failure (Ninja 650), dealer neglig

Quote:
Originally Posted by IronH4WK View Post
my 650's first service is coming up in a couple of hundred kilometers. where do i take her for service?
You can take your bike to the Kasturba road outlet or to Auto Service.

The Kasturba outlet is managed by Ravi. Best to call and book an appointment.

Venkat also attends to the 650's at Auto Service. I mentioned to him the other day that you picked up your bike recently. You can refer my name at Auto Service.
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Old 4th May 2015, 12:42   #20
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Well I do have my bike back with me but again they've not fitted the original bolts instead swapping with something that 'worked' with this saying no bolts are available.

*sigh*

It seems I'll have to build my own home-garage and keep a stock of parts that need replacement on a regular basis.
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Old 4th May 2015, 12:49   #21
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Default Re: Horror that no biker should go through: Front Brake Failure (Ninja 650), dealer neglig

Quote:
Originally Posted by IronH4WK View Post
my 650's first service is coming up in a couple of hundred kilometers. where do i take her for service?
OT : Would recommend Kasturba. My experience with AutoService has been pathetic. Bunch of confused, lethargic and arrogant souls there.

Last edited by barcalad : 4th May 2015 at 12:51.
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Old 4th May 2015, 18:41   #22
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Default Re: Horror that no biker should go through: Front Brake Failure (Ninja 650), dealer neglig

Xeno, That's horrible and scary situation man. Glad that you are fine.

Did you write to Kawasaki India officials? You should blast these guy's for their sheer negligence. Let me know if you need email of higher officials.
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Old 4th May 2015, 19:31   #23
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Default Re: Horror that no biker should go through: Front Brake Failure (Ninja 650), dealer neglig

I would personally make a BIG noise about this.

It is a fact that the KTM success story has gone to some heads.

That and they are genuinely swamped. Sad but the inevitable price of success.
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Old 4th May 2015, 20:09   #24
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Default Re: Horror that no biker should go through: Front Brake Failure (Ninja 650), dealer neglig

To be brutally honest, it makes no difference what-so-ever.

Have any of the Kawasaki /KTM service technicians / service centres been able to solve the simple sounding, though moderately dangerous engine shut off problem of the 390! They act as though the problem is in the minds of the bike owners.
When my wife took her Duke to the showroom, after a particularly narrow escape.

The engine shut off when she was over taking, and depressed the clutch on the 3rd gear. The "engineer" told her that it was a "normal" reaction by "large singles". He threw in some other worthless jargon.

I was really annoyed by the attitude of the guy, and decided to write to / and call the people who grace the utterly useless paper pasted on the wall of the service centre, and are part of the complain redressal hierarchy.

The bottom line is this: i wasted time, energy, and phone calls, and the Bike still shuts off.

I would suggest to talk to other bike owners, in either your riding group, or on such forums, and get mechanics who specialise in bigger bikes. It will be significantly cheaper, and their work will be better.

Given the unlikely scenario that Kawasaki does reply to your emails / phone calls with the patronising " we are sorry for the inconvenience, but drop your bike here or we will come and collect it" spiel, would you, actually trust them?
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Old 4th May 2015, 20:59   #25
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Hi Xeno,

Thank god you were able to stop the bike in time and nothing untoward happened.

I have the number of a gentleman who heads the northern region for Kawasaki India and you could talk to him.

Will PM you his details.
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Old 4th May 2015, 21:54   #26
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Quote:
Originally Posted by Sheel View Post
OT :- Been hearing good things about Venkat Shyam Sir. Don't know where he is based at in Bangalore, maybe he can help?
Off topic

Auto service is based in Banashankari in Bangalore.

The quality of service is just average. Even I had high expectations before going there. Used their services for an year and half.

Their labor charges are exorbitant and on par with servicing a premium hatchback. And they are biased towards kawasaki and ktm bikes since they get max revenue from them.

And the staff is bit rigid and arrogant. Especially there is this guy called babu who is the supervisor and who thinks he knows the most about any bike and this world and has the final when it comes to resolving any issues. One should see the high handedness with which he talks to believe it. Had to literally beg a couple of times to resolve an issue with the cone set

Last edited by sagarpadaki : 4th May 2015 at 21:59.
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Old 5th May 2015, 14:16   #27
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Default Re: Horror that no biker should go through: Front Brake Failure (Ninja 650), dealer neglig

Yet another example of ridiculous negligence and careless attitude by a Service folks.
Thank Almighty that you are safe and this did not happen at high speeds.
I personally follow one habit when my Car or mine/wife's bike goes for service:
1. I list out the items/components needs to be serviced/repaired/replaced - and pass it to the service adviser when he prepares the job card.
2. While collecting the vehicle, I make sure to test ride/drive the vehicle for a good 4-5 kms (or 30 minutes) without bothering too much about traffic/fuel/time. (After all this test ride/drive will ensure atleast 4-6 months of hassle free run of the vehicle).
I also try to take the service adviser with me - though sometimes he would not turn up due to lots of work.

Results:
I have got serviced these vehicles:
1. Honda City VMT
2. Bajaj Avenger
3. Suzuki Swish (Wife's ride)
4. Maruti Estilo (my prev. car)
5. Santro (cousin's)
6. Vento (friend's)

Trust me, every single time I have found few issues yet to be addressed no matter how precisely I explained it to the SA. These are issues as small as tightening the loosened horn or lubricating the Chain in my Avenger.
Slowly I learned and now it is my habit to check the vehicle thoroughly before paying for service and getting the delivery. And trust me friends, it pays. 2-3 extra hours patiently spent at service center gets me thousands of Kms of peaceful driving pleasure and also keeps me away from the foul play by the nuts at service center.
I DO NOT TRUST ANYONE BEYOND A BASIC LIMIT IN ANY SERVICE CENTER WHATSOEVER.
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Old 6th May 2015, 19:21   #28
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Default Re: Horror that no biker should go through: Front Brake Failure (Ninja 650), dealer neglig

If that caliper had found its way into your wheel/spoke - it would have been a life threatening accident!!

God!!

Could have happened to any biker, any bike, any brand, 99cc-1600cc - what is of concern is, even if there was a loss of life or limb the only thing that a mechanic would be penalized for it "two loose nuts". The training and after-sale service business is not taken seriously in India.

What goes out as a fully grown growling bull out of the sales paddock in the mezzanine floor comes back as a juicy steak to the cash registers in the basement...!!
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Old 6th May 2015, 23:21   #29
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Default Re: Horror that no biker should go through: Front Brake Failure (Ninja 650), dealer neglig

That's not just poor service...it's outright negligence that is life threatening. Glad there was no mishap.
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Old 20th May 2015, 19:47   #30
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Default Re: Horror that no biker should go through: Front Brake Failure (Ninja 650), dealer neglig

Glad you're safe. Taking action for this error is one thing, I guess the only way to prevent any mishaps is to manually give your bike a once over before you ride off. There have also been cases were oil from bikes given for service was drained, but new oil never filled in. Result - engine seized within 100m of riding.

OT again, but for the benefit of bangalore guys:
Quote:
Originally Posted by barcalad View Post
My experience with AutoService has been pathetic. Bunch of confused, lethargic and arrogant souls there.
Quote:
Originally Posted by sagarpadaki View Post
Off topic

Auto service is based in Banashankari in Bangalore.

The quality of service is just average.
Their labor charges are exorbitant
they are biased towards kawasaki and ktm bikes
the staff is bit rigid and arrogant.
Had to literally beg a couple of times to resolve an issue
+1 to both of the above. Putting it mildly, Auto Service BSK is more hot air than anything else. I too had a pretty disgusting experience them several years back. They just kept my pulsar 180 endlessly claiming they were 'busy diagnosing the problem' while I was being brainwashed into accepting one of their standby bikes on rental. After three days, I gave up and took the bike back as is. Finally, a geriatric in a small nondescript service center near my place fixed the issue perfectly.

I've since then made it a point to service and fix all (possible) issues myself. Where I do have to take it to a mech, I ensure the work is done in my presence. Owner not allowed inside service area? Bike will not be given for service. Simple.

Last edited by isiv : 20th May 2015 at 19:49.
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