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Old 21st June 2017, 18:08   #91
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Default Re: Versys 650: Horrible experience with Kawasaki & its dealers

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Originally Posted by bikerzindia View Post
The same has been replaced thrice already in matter of 6000 kms also I have had an accident on it due to mechanical failure. So I don't agree to sit on that ticking bomb again. Also these guys can not in anyway assure me that they have found the root cause and that they can fix the issue. All they are doing is blaming me saying that my riding is an issue. I even offered him saying I would record the next 3,000 kms and give them the recording so that if indeed I don't know to ride then they can have records to prove it. But they flatly refused.

Now I am hell bent on getting all mails and records as to why my bike was fixed twice under warranty even after I told them that I would pay if they prove that it has happened due to my mistake.
I can sense the anguish you are going through after having paid 8+ lacs with really tons of expectations & excitement of having bought a world class product. I think negotiating with Kawasaki seems to be a waste of time esp. if you have made up your mind, have patience & evidence to take them on legally. Somewhere someone must take a stand up since that gives a lot of confidence to others who are facing the same issue. Good luck with what ever route you take.
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Old 21st June 2017, 18:10   #92
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Default Re: Versys 650: Horrible experience with Kawasaki & its dealers

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Originally Posted by Jaggu View Post
I agree to the guinea pig part ^^, 3 times is too many times and accident seriously worrisome.

What baffles me is... instead of doing this part by part replacement, why cant they just replace the whole assembly for once and for all?
If my understanding is right -

1. First time it was done at Delhi.
2. Issue repeated when the bike was taken in for inspection at the Bangalore center. Issue repeated. Bangalore guys suspected the work done at Delhi and did it again.
3. Issue occurred again. And the offer standing from IKM was to take the bike on their expense to factory and back, and inspect and replace necessary components, provide a technical report once done and extend the warranty.
*Note - This was after escalation.

Personally, I would have given one more chance as the Indian legal system takes its own time and I feel the missed service is a big loophole. Also, factory guys could have diagnosed things better than the workshop mechanics.

But then, it's easier said than done and it is his hard earned money involved. So wishing bikerzindia the best with the legal battle.
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Old 21st June 2017, 19:09   #93
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Default Re: Versys 650: Horrible experience with Kawasaki & its dealers

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Originally Posted by CrAzY dRiVeR View Post
If my understanding is right -

1. First time it was done at Delhi.
2. Issue repeated when the bike was taken in for inspection at the Bangalore center. Issue repeated. Bangalore guys suspected the work done at Delhi and did it again.
3. Issue occurred again. And the offer standing from IKM was to take the bike on their expense to factory and back, and inspect and replace necessary components, provide a technical report once done and extend the warranty.
*Note - This was after escalation.

Personally, I would have given one more chance as the Indian legal system takes its own time and I feel the missed service is a big loophole. Also, factory guys could have diagnosed things better than the workshop mechanics.
Yes your understanding is correct. A few points to be added to

1) First time it was repaired in Kawasaki/KTM combined Service center Delhi by the "Best Kawasaki Expert" in their words. Here while picking itself I said the gear shifting is not normal and they said it should be alright in 500kms. Rode Delhi to Bangalore and it became worse, took it to KTM Indiranagar service station, he did minor adjustments and said it should be fine, was not satisfied, got it opened and saw that the it was screwed up
(Now my 2 question would be
a) In-spite of me saying something is wrong, the technicians said All is well, had I not missed the 6000kms service which was a general check up, would the technician had found it?
b) When I told them to share the report in Delhi and that I would pay for the clutch assembly, why did they change it under warranty without sharing the report? Parts cost would have been close to 35,000 here. This thing repeated in Indiranagar SVC this time with many more parts like a few engine components being replaced, am sure the bill would have been closer to at least a lakh)
2)The day I took it from Indiranagar again I told that the clutch is hard and the gear shifting is not as it was when I first took the bike during new delivery, I was told all is well, yet I took it to Kawasaki SVC Kasturba Road and he too made minor adjustments and said All is Well and it would smoothen out in 500 kms. Post 500 kms when it did not smoothen out I took it again to Kawasaki SVC Kasturba Road and Bhanu Said All is Well. I told him it was not but then again he said try.
3) So after riding for about 2500 kms since Last change at Indiranagar I was supposed to ride to Goa, and that would have overshot the 3000kms so I again took the bike to SVC to find that one clutch plate has worn off abnormally and the hub too has worn off. When I asked Bhanu, he said I shall change the clutch plate and fix it and it should be fine. this is when my temper rose and I escalated the matter.

So if 2 times KTM technicians and 2 times Kawasaki technicians could not find out the issue in-spite of me telling, would they have found out during the 6000kms service?

I have taken enough chances and wasted enough time with KTM & Kawasaki and money too. So I think trying out the legal system once is a better bet.

Last edited by bikerzindia : 21st June 2017 at 19:13. Reason: Addition of a point.
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Old 21st June 2017, 23:26   #94
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Default Re: Versys 650: Horrible experience with Kawasaki & its dealers

Best of luck for this Prado. I hope you get justice soon.
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Old 22nd June 2017, 06:58   #95
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Best of luck for this Prado. I hope you get justice soon.
Thanks Bro.

Part 4 of Let the good times roll!!
Conversation with an #IKM India Kawasaki Motors employee.
This conversation happened in April 2017.

Friends please feel free to spread a word of caution to prospective buyers of this not so premium service of a very premium brand for which you pay a bomb just for the brand value.
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Old 10th July 2017, 00:09   #96
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Good evening friends, as promised earlier I have made a petition on change.org with regards to amendments in consumer laws and introduction of Lemon Laws not just with respect to cars and bikes but also with respect to other consumer electronics.

I request you to please sign this petition and share this with friends who drive and ride. https://www.facebook.com/bike.india....47?pnref=story

I have taken my personal fight to the Consumer Court so this is not about me. This is a change which we want for all of us and our future generation, so please do not hold back .

Thanks and have a great week.

Pradosh Hattikudur.
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Old 10th July 2017, 01:10   #97
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Default Re: Versys 650: Horrible experience with Kawasaki & its dealers

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Originally Posted by bikerzindia View Post
I have taken my personal fight to the Consumer Court so this is not about me.
If the case has been filed, is it a wise idea to further create such petitions. The matter is already considered sub-judice right?

Incase they win, what if they go ahead and claim for defamation?

Legal experts can comment further.
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