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Old 10th July 2014, 14:20   #31
Join Date: Mar 2014
Location: Bangalore
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Default Re: Question about damaged alloy wheels & insurance

Originally Posted by a4anurag View Post
If you don't mind can you tell us how the process was and how things went in your favour to get the issue solved altogether?

Okay, there were ups and downs. But in summary here is what I had to go thru.

Upon the accident (middle of the night), I got my Audi towed to their service shop. Next day Audi service called me to acknowledge that the car indeed reached them and acknowledged the lapses in Audi assist (the service which is supposed to help me while stranded). I had written to Joe King (the CEO of Audi India) on it. I will have to write up the details on the lapes in a seperate thread.

Audi service examined the car and wrote to me that the alloys and wheels needs to be replaced and the surveyor is going to visit them the next day. Surveyor visited them 2 days later and over phone acknowleged that these will be taken care of. Audi ordered the parts based on surveyor's verbal assurance and told me that it will take like 10 days (seriously?) for it to arrive.

Few days later, as if wisdom dawned late for the insurance company, they called me to say that they have a super idea - and that is to repair the alloy as against replacing it. I screamed at their new found plan and told them that it is a non starter.

They went back to the drawing board and again after few days told me that they would replace the alloy - but I have to bore the salve cost. That is when I (based out of an advice given in this thread), I told them that they need to give me a notarized statement that it is the I have no option but to pay the salvage. He told me - "We are like this only" and that "All insurance companies work this way". To which I put my feet down and asked for this in writing.

The insurance company then called me to say that whey would want to show the salvage cost in the final settlement but I dont have to pay it and they will sell it themselves. I told them that I will think about it.

Finally, no salvage cost was added, alloys were replaced. Happy ending.

Hope this helps.
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