VW Vento HVAC issue

[risham]

Since about 25 days the cooling of my car ac was insufficient. I attributed it to the esp hot May in Delhi and also to the so called lower cooling of German cars in general.
Then around 20 days ago the air flow from the center two air vents on the front stopped. The vents at the two ends of the dashboard were working fine and so was the rear air vent.
I called up my service advisor, Mr Parvinder ( a very very helpful fellow), at VW Motinagar, New Delhi (worldclass automobiles) and he informed me that the air distribution system must have conked off and asked me to bring in my car to the workshop.
I finally managed to visit the workshop on 29th may, without an appointment, and was told this is a very common problem with the climate controlled ventos. Some manual adjustment was done and the air flow miraculously reappeared. Also an order was placed by the dealership for a new air distribution system with vw and I was told that it will take 20 - 25 days for it to arrive and it will be changed under warranty.
The return home -- Bliss!!! along with the air flow which was back the cooling improved substantially and i felt chilly for the first time this summer in my car.
The same evening I received a mail from vw a screenshot of which I will try to attach.

Today I went to the dealership again for two unrelated issues which I shall raise in another thread- 1. my windshield developed a crack spontaneously ( the agency is replacing the windshield under warranty) and 2. One of the stock apollo tyres has developed a bump on the sidewall. ( advice sought on how to handle it. done 20000 kms)

While I was there I got a call from the dealership itself that the part ordered for my car had arrived and that I could get it installed on 15th.
On telling this to the SA he arranged for the same to be replaced in this visit itself.

Hope to get the car back on Saturday with a new windshield and a new distribution system for HVAC.

p.s. as for the tyre my SA advised me to visit the apollo facility in rohini where they will assess the tyre and advise me if it can be replaced under warranty. He said he can arrange for the inspection at the vw agency but then i will have to bring the car again at an appointed time whereas i can visit the apollo facility at rohini any time during working hours. he will give me the address when i pick up my car.

[windsurfer]

Risham, Did you get your car back? Can you please update the status?

[ninjatalli]

Glad to see your problem is being resolved by VW in a satisfactory manner.

On a aside note, you really didn't have to open a seperate thread - post the same on the VW Vento thread, you'll get faster & more reverts (if you need any help).

[risham]

Hi. Was out of town for the whole of last week so couldn't update the status.
Got the car delivered back on Saturday (9th June) as promised. the hvac system and the windshield were changed. The total bill was 23000 odd rupees which was waived off completely under warranty.

For the tyre they raised the issue with apollo tyres. one of their guys called me and informed me that i will have to drop the tyre at their Jhandewalan office ( very close to my residence) and the next day they will either refuse the claim or issue a new tyre from the same office.
Plan to go tomorrow. will update what happens.

[risham]

Went to apollo tyres office. they said it was "impact damage" and hence not covered in warranty. Opened the tyre from the alloy wheel and there was a small cut ( a deep scratch-- not through and through cut) near the bump site on the inside of the tyre as the apollo guys said would be present.
Any suggestions??