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Old 16th November 2012, 14:18   #16
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Default Re: Engine Problem with our Chevrolet Captiva

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Originally Posted by Jaggu View Post
Ok 5000 Rpm not good at all, hope it was not a malfunction at throttle leading to this and inturn causing damage to block, piston, rings. Do you have any further updated from Chevy?
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Originally Posted by Catalyst_delhi View Post
5000RPM looks a tad too high. I am wondering if the VSS(vehicle speed sensor) or some tech similar was faulty and was providing too much diesel thinking the car was going at 5000 RPM. 5k RPM in my ikon would be almost redline in a petrol. In a diesel I would expect 4k to be a safe number.

I think you should go read codes first , check all plumbing and FIP and also test compression.
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'the dials on the console were flickering'; did this happed every time you tried to start the engine or only the once? If there is a compression leak, have they identified which cylinder or cylinder(s)? Have they given you the reading? Generally, a compression leak in a single cylinder should not stop an engine from starting. Have they agreed to change the ecu and engine wiring as well?
Ok guys here is an update.

Over the past few days we were frantically trying to get in touch with some higher authority in GM but it was all in vain. Since there were holidays for deepavali, we were not able to contact anybody. But after they resumed work yesterday, we were calling them to get an update on the status of the vehicle. But, they did not bother to respond. Either they did not answer our calls or the person would say that they will get back to us in 5 minutes. Which like everybody knows, never happened.

Today morning we started calling them but it was the same response. We were only told that they will start work with our vehicle today. What work was our next question!!! Because we never were informed of anything. So fed up with all this, we drove down to the dealer without informing him. We caught them by surprise as they were not expecting us.

What followed next was very evident. We went ballistic over their approach and suddenly we found that their attitude changed. We were made to sit down, were offered coffee and what not!

We were talking to one Mr. Pradeep who is the main service in-charge. Even he had not received our calls early in the morning. After blasting him, he introduced to one Mr. Ashwin. He works for GM as Asst. Manager (After Sales) and is stationed in Bangalore. He had come down to Kropex just to look into our vehicle and find a solution.

Our demands to him were very clear.

1. To let us have a copy of the compression test report.

To this his reply was that it is an internal document and cannot be shared with anybody. I insisted on getting a report since it is MY vehicle and I have every right to know what is happening with my vehicle. Even after discussing this a lot, they were not willing to give the details. I would like the experts in T-BHP to let me know if these reports are made available to the customers. If yes, whom should I approach in GM to make this happen?

2. Our second demand was complete replacement of the engine.

Mr. Pradeep of Kropex had told us that if anything is wrong in the engine, the whole unit will be replaced. However, Mr. Ashwin of GM completely contradicted his point. He said the engine is made of 3 main blocks. After analysis, they would replace the block which has the problem and not the entire unit. We protested and we were told that they will call us when they dismantle the engine today and then decide. Now, what do we do to get a new engine? I do not want to get into trouble in the future because one part of the engine is old and the other new.

3. A stand-by vehicle.

To this they said they do not have a stand-by vehicle but will arrange for some taxi for which the charges will be paid by them. We even told them how Hyundai and Maruti send stand-by vehicles to take care of customers.


Now, we are struggling with these people to get what we deserve. How do I get in touch with top management in GM? The one person who replied to our first mail is nowhere in the picture. He is not accessible, nor replies to mails. The first mail he sent was the last mail. Please let us have information of somebody who can listen to us.

Regards,
Anant
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Old 16th November 2012, 14:36   #17
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Default Re: Engine Problem with our Chevrolet Captiva

Compression report can definitely be made available. I don't see why not.

All my cars that have undergone compression tests were done in front of me and they wrote down the numbers on paper and handed it over to me.

I'm guessing they don't want to give anything in writing hence the excuses.

Complete replacement of engine will depend on extent of damage. If it's an issue with the block, they may just replace the block and not the head i.e. if the head is alright. If the block changes then so will the pistons as old pistons in new block may have different tolerances.

The 3 main blocks my guess are lower engine block, engine head and injector system.

Lower engine block should comprise of pistons, con-rods and crank. The head should have the valves and the cam shaft.
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Old 16th November 2012, 17:52   #18
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Default Re: Engine Problem with our Chevrolet Captiva

IMO, they are not giving the compression report, just because there is no loss in compression, for such a new engine.

The problem as I mentioned earlier, should be turbo or fuel issues.. Please stay on top of this matter. Something is fishy.
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Old 16th November 2012, 18:45   #19
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Default Re: Engine Problem with our Chevrolet Captiva

this Asst Sales Manager seems like a fishy chap, my instinct tells me that the first person who is made available as point of contact from the company is always a 'dealers guy'. So these two may well be working together and maybe upto something fishy.

There are lots of spare-parts lobbyists who have tie-ups with the dealers and some low-level company guys to use such vehicles as a magnet for obtaining parts from the company which they proceed to sell in black or fix up some other car with it for a hefty profit. Daal mein kala hain.
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Old 17th November 2012, 09:17   #20
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Default Re: Engine Problem with our Chevrolet Captiva

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Originally Posted by Vid6639 View Post
Compression report can definitely be made available. I don't see why not.

All my cars that have undergone compression tests were done in front of me and they wrote down the numbers on paper and handed it over to me.

I'm guessing they don't want to give anything in writing hence the excuses.

Complete replacement of engine will depend on extent of damage. If it's an issue with the block, they may just replace the block and not the head i.e. if the head is alright. If the block changes then so will the pistons as old pistons in new block may have different tolerances.

The 3 main blocks my guess are lower engine block, engine head and injector system.

Lower engine block should comprise of pistons, con-rods and crank. The head should have the valves and the cam shaft.
But they are insisting that its an internal document. How do we deal with it now?

Quote:
Originally Posted by dhanushs View Post
IMO, they are not giving the compression report, just because there is no loss in compression, for such a new engine.

The problem as I mentioned earlier, should be turbo or fuel issues.. Please stay on top of this matter. Something is fishy.
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Originally Posted by lurker View Post
this Asst Sales Manager seems like a fishy chap, my instinct tells me that the first person who is made available as point of contact from the company is always a 'dealers guy'. So these two may well be working together and maybe upto something fishy.

There are lots of spare-parts lobbyists who have tie-ups with the dealers and some low-level company guys to use such vehicles as a magnet for obtaining parts from the company which they proceed to sell in black or fix up some other car with it for a hefty profit. Daal mein kala hain.
Thanks lurker for your feedback. In our case, like you said, it was first the dealer who got in touch with us. Mr. Pradeep is the main service in-charge in Kropex (Dealer). Only when we sent mails to GM that this guy Ashwin came into the picture. Otherwise the response would have been even slower.

Yesterday evening Mr. Ashwin called us to inform that there are "scoring marks" in the cylinder and that might be the reason for compression loss. He said that they have sent the head block of the engine for further analysis and would get back to me today.

Lets see what happens.

Regards,
Anant
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Old 17th November 2012, 13:09   #21
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Default Re: Engine Problem with our Chevrolet Captiva

Here is an update.

We had called Mr. Ashwin today morning to know the status. Apparently they have agreed to replace the entire engine. They have also partly agreed to pay for the transportation expenses if we hire a cab for our daily commute.

I am attaching the mails exchanged by my father and Mr. Ashwin regarding this issue.

Regards,
Anant
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Old 27th November 2012, 11:57   #22
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Default Re: Engine Problem with our Chevrolet Captiva

Another update.

As per the mails and telephonic conversation with Mr. Ashwin, the new engine was to arrive in their workshop last wednesday, the 21st. And, the car was supposed to be delivered to us on friday, the 23rd. However, nothing happened as per plan. We were furious with the way everything is dragging along.

After repeated calls to Kropex and Mr. Ashwin, we were informed that the engine arrived only yesterday and that too in a damaged condition. They told us it is a transit damage and we have to wait for the new engine again!!!!

We demanded them to show us the pictures of the damaged engine as proof that the engine had in fact arrived, but they refused saying it is an internal document. After a long discussion, they promised to send us the pictures but it has still not arrived. I guess it is time to make one more visit to Kropex.

Guys, can somebody help us with contact details of the top management in GM? I think these guys are just fooling around.

Regards,
Anant
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Old 27th November 2012, 12:06   #23
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Default Re: Engine Problem with our Chevrolet Captiva

buddy, you need to really take time out and sit ON them else they will use your car as a spares magnet from GM. When you initially said that they were so casual in their approach, this is what I suspected immidiately. It's a sorry state but you just can't leave the car at their dealership and wait for things to be sorted out especially with folks who seem to have no moral compass or integrity besides them.

Get somebody you really trust or some family member to hang around at the dealership and continuously needle the manager concerned until matters are sorted out to your satisfaction even if it may take some days together.
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Old 21st February 2013, 15:16   #24
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Default Re: Engine Problem with our Chevrolet Captiva

Hi Anantu. eager to know how this issue was finally resolved.

I bought a captiva in July last year from Trident (Jayanagar) and found their service very good.
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