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Old 26th August 2016, 13:03   #196
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Default Re: Engine trouble in Mahindra Ssangyong Rexton EDIT: Turbo replaced under warranty

I have a serious suspicion that the M&M service centers up north indulge in pilferage. If a vehicle goes for service with zero issues and comes back suddenly with weak brakes, suspension and multiple other problems and they say everything is worn out I would say a very high chance of parts pilferage exists.

Why I say this? Because I had the unfortunate experience of having to deal with a comparatively larger M&M dealer from up north at the beginning of this year. I saw what he did with my vehicle but could do precious little as I was not physically present. there.

I think if you had enough evidences with you then you should have shaken up the tree, right up to the top.
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Old 26th August 2016, 21:07   #197
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Default Re: Engine trouble in Mahindra Ssangyong Rexton EDIT: Turbo replaced under warranty

You are already aware of the fact that the dealership is just removing your car's parts and fitting worn out parts. Then you are forced to get the above parts replaced. Whether the "New" Parts are fitted or the Actual Parts removed previously from your car itself are fitted back, God and the dealership knows.
But still you are getting the car repaired/serviced at the dealership.
Can you please elaborate what is stopping you from getting the car repaired/serviced at FNG outside M&M dealership?

If I were you, I would have got the defects rectified outside dealership at FNG. You are paying the dealership for their successful tactics used against you.

You say 144K just for parts. I guess if you would have got the defects rectified at competent FNG, the cost might have been less than 25% of the above figure including parts and labour.

I would advise you to get your car serviced at FNG henceforth to avoid (unnecessary) skyrocket expenses at the dealership.

At the end, it's your money and your choice.

Last edited by IndigoXLGrandDi : 26th August 2016 at 21:17.
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Old 26th August 2016, 21:48   #198
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Originally Posted by IndigoXLGrandDi View Post
You are already aware of the fact that the dealership is just removing your car's parts and fitting worn out parts.

Oh I think there has been a misunderstanding. The amount quoted was the part cost of items replaced. I ended up paying 65k including service. The service was done earlier for around 15k and so 50k was what I paid for the suspension and brake work. The bill I received had other parts replaced in warranty and the 144k is the total amount for all the parts replaced as stated in the bill.

The car is still under warranty as I had bought extended warranty. It's covered till 2018 and 150k Kms which is pretty generous. Hence I'm not getting it repaired out of the dealership service centre. And post my mails I haven't been charged any more and is all being covered under warranty. Hence Iv been wondering how Mahindra is making any money on the Rexton!

Quote:
Originally Posted by Zappo View Post
I have a serious suspicion that the M&M service centers up north indulge in pilferage. If a vehicle goes for service with zero issues and comes back suddenly with weak brakes, suspension and multiple other problems and they say everything is worn out I would say a very high chance of parts pilferage exists.

Well one can't fight the dealership and you're in their hands once your vehicle enters the workshop.

I did shake the tree quite a bit but surprisingly this time I unfortunately had a company representative who pretty much hinted at me rattling the tree only because of the amount being high for the repairs. Hence I paid the amount right then and there as i don't need a lesson on me doing something to save on the bill by anybody least of all a sympathetic towards the dealership company rep. This was despite the dealership service manager himself telling me that he has asked the company to change the discs of the brake atleast in warranty as it was a fault of the dealership in not diagnosing the issue in the previous service.

Last edited by ampere : 26th August 2016 at 22:27. Reason: Back to back posts merged; Edited quoted content
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Old 27th August 2016, 11:46   #199
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Default Re: Engine trouble in Mahindra Ssangyong Rexton EDIT: Turbo replaced under warranty

After driving for a while today i must say the job has been done totally to my satisfaction. The car is now driving just the way it was when i had bought it. Infact i think its driving even better since the throttle response is much improved post the modification under warranty that had been done earlier on and now the recall for the driveshaft has resulted in better power being put on the road. The steering is now tighter and finally the omnipresent vagueness at the straight ahead position has now been addressed.

All in all 82500kms done and at this stage the car is driving even better than new!!
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Old 7th October 2016, 17:22   #200
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Default Re: Engine trouble in Mahindra Ssangyong Rexton EDIT: Turbo replaced under warranty

84.5k kms update. The car is back at the service centre with the notorious vacuum modulator noise cropping up again. Post all the previous work the mileage has gone down by a bit and I have asked for that to be diagnosed as well and the rear shocker is making a little noise on going over speed-breakers with some load at the back. The driver door handle has gone kaput from the inside so had to roll down the window to get the door open.
Will update once the vehicle comes back on how well these issues have been resolved.
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Old 7th October 2016, 18:25   #201
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Default Re: Engine trouble in Mahindra Ssangyong Rexton EDIT: Turbo replaced under warranty

Must say it is really incredible to read all the issues that you all have faced with the vehicle.

All this for such an expensive and 'premium' car. Does the novelty factor still hold?

If we put together all the issues faced by you guys, I think more or less 60/70% of the car has been replaced under warranty and there is scope of change for the remaining 30/40% as well provided you fight as hard.

What on earth are they charging ++20 Lakhs for??!!

It is too bad that our judicial system is not suit friendly, boy Mahindra you would have cried your way to the bank settling all this.

I really hope that all these issues get sorted and you guys get some peace of mind and enjoy the vehicle for what its worth.

Cheers!
SD
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Old 10th October 2016, 13:07   #202
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Default Re: Engine trouble in Mahindra Ssangyong Rexton EDIT: Turbo replaced under warranty

Quote:
Originally Posted by Trojan View Post
Must say it is really incredible to read all the issues that you all have faced with the vehicle.

All this for such an expensive and 'premium' car. Does the novelty factor still hold?


Cheers!
SD
The novelty factor was atleast for me never the reason for me to have bought this. Attitude of toyota and experience of owning scorpios back to back was. The issues that i'v faced have been quickly sorted is the only icing on an otherwise dirty cake since one must argue that the issues shouldn't be there in the first place.

The car is back now after spending a night at the dealers. Too early to say if everything is sorted yet. Will be going on a 1000 km roundtrip soon will update status post that.
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Old 10th October 2016, 14:11   #203
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Default Re: Engine trouble in Mahindra Ssangyong Rexton EDIT: Turbo replaced under warranty

Quote:
Originally Posted by rugsrags View Post
The novelty factor was atleast for me never the reason for me to have bought this. Attitude of toyota and experience of owning scorpios back to back was. The issues that i'v faced have been quickly sorted is the only icing on an otherwise dirty cake since one must argue that the issues shouldn't be there in the first place.

The car is back now after spending a night at the dealers. Too early to say if everything is sorted yet. Will be going on a 1000 km roundtrip soon will update status post that.

Hi Rugsrags,

By novelty I meant not just having a different brand/car but having paid a price which is definitely higher, one would expect the car to function well without having to visit the service station apart from regular servicing.
It is not about having sorted out the issue but why are there such issues in the first place.

Enjoy your trip.

Cheers,
SD
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Old 11th October 2016, 12:57   #204
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Default Re: Engine trouble in Mahindra Ssangyong Rexton EDIT: Turbo replaced under warranty

Its the dealerships and ASSs that milk the innocent customers and make money. In most of cases the Manufacturers are unaware of these practices of dealerships and ASSs. Sometimes even after complaining to higher authorities (Management) of MFRS, not much effect is seen on Dealerships and ASSs.

The dealerships and ASSs have many overhead costs apart from the "Desired Profit Margin (Exact Amount is NOT Disclosed) which need to be Recovered from some one (Read Customers)
So I am not surprised of such behaviours at the Dealerships and Authorised Service Centres.
I Don't leave our cars unattended at Any Workshop especially Dealership and ASSs.
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Old 8th November 2016, 13:27   #205
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Default Re: Engine trouble in Mahindra Ssangyong Rexton EDIT: Turbo replaced under warranty

87.5k kms update....
The car is back at the service centre for replacement of the inside door handle cable. It wasn't in stock and though it was express couriered I was out of country for a while and couldn't send the car in for the necessary repair earlier.
There are still a lot many squeaks and rattles in the car especially the rear seat bench which is a minor irritant but considering the condition of roads it is i guess expected.
The vacuum modulator noise is back. This will probably be the fourth replacement. Wonder why they don't come up with a permanent solution to it. I don't know the functionality of it but considering how much it costs the company to keep replacing i'm surprised at how complacent they are for this issue. The only icing is that for all these trips to the workshop the car is picked up and dropped off from my house and nothing is charged to me as all these issues are covered under warranty. Ofcourse the time and diesel cost is borne by me especially since the service centre is a good 30 odd kms from my house one way.
In other news the OE battery is reaching the end of its life and i'm not surprised that the model of the battery isn't available in the market anywhere. Have been on the hunt for the past 10-12 days now and finally spoke to exide company head for my city and have been told that it'll be arranged in 2-3 days more.
One of the tyres has developed a cut on the inside wall and no prizes for guessing... a replacement is nowhere to be found...again been pestering the MRF fast service centre here for a replacement and following up since the past 15 days and a tyre has finally been located and should be available in a day or two!!
With the endeavour and fortuner now in the market the itch to exchange this exclusive steed of mine is increasing by the day and the niggles are only adding fuel to fire.
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Old 10th November 2016, 16:31   #206
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Default Re: Engine trouble in Mahindra Ssangyong Rexton EDIT: Turbo replaced under warranty

Ok so the itch has died down quickly enough. The confusion prevailing and the fact that even having money in the pocket and yet feeling penniless the last two days has definitely dampened the mood a bit (I stay where electronic money ain't very popular yet). Ofcourse the car being returned again with issues sorted for a bit has definitely helped in the mood change too.
All squeaks rattles pretty much gone the only issue still remaining is the infrequent modulator noise and the fact that the part for the door handle that was express couriered turned out to be a wrong part that arrived but some indian 'jugged' later atleast they have the handle working.
Battery still not arrived and the tyre even though arrived hasn't been changed since the company outlet has requested me to come tomorrow in the wake of all the confusion all around.
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Old 15th November 2016, 13:26   #207
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Default Re: Engine trouble in Mahindra Ssangyong Rexton EDIT: Turbo replaced under warranty

Well the tyre has been finally changed. Also happy to report that it qualified for manufacturing defect and MRF covered it under warranty. Just charged Rs.1800/- against the usage/tread depth and swapped the new tyre in place instead.
The battery has been replaced too thanks to the intervention of the exide company and their quick resolution of arranging the battery.
Post the battery change the pickup has improved :/ and the lights etc. seem more brighter. Could it be the ECU or electronics weren't getting the required voltage and was thus affecting the response? I don't know the reason but the car is definitely driving a little better than before.
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