Go Back   Team-BHP > Under the Hood > Technical Stuff


Reply
 
Thread Tools Search this Thread
Old 8th April 2014, 22:08   #91
Senior - BHPian
 
svsantosh's Avatar
 
Join Date: Mar 2008
Location: Hosur
Posts: 3,309
Thanked: 1,389 Times
Default

This car catching fire would be the best thing to happen for you and the lemon!!

Whats the insured value?
svsantosh is offline   Reply With Quote
Old 8th April 2014, 22:21   #92
BHPian
 
Join Date: Aug 2013
Location: Bloomington, IN
Posts: 198
Thanked: 145 Times
Default re: A lemon, my defective Maruti Kizashi. EDIT: Fed up & SOLD

Quote:
Originally Posted by svsantosh View Post
This car catching fire would be the best thing to happen for you and the lemon!!

Whats the insured value?
WHAT!

Santosh, I hope you're joking! What if rockporiom, his family, friends get trapped in the car when it catches fire? What about the cars parked besides it? Neighbouring cars on the road and pedestrians? At the petrol station? He has already had enough of troubles and trauma with his previous dzire.

We can only advice him regarding his current situation and give our best wishes. Maruti/Suzuki knows he's a longtime loyal customer and should deal appropriately. They probably have an eye on this thread too.

Last edited by amolbh : 8th April 2014 at 22:23.
amolbh is offline   (1) Thanks Reply With Quote
Old 8th April 2014, 22:25   #93
BHPian
 
rockporiom's Avatar
 
Join Date: Mar 2013
Location: GJ-01/Toronto
Posts: 720
Thanked: 760 Times
Default re: A lemon, my defective Maruti Kizashi. EDIT: Fed up & SOLD

Quote:
Originally Posted by dean5545 View Post
Please get the starter motor fixed ASAP. We delayed the repair of the motor in my friends Thar. This led to breakage of the fly wheel outer gear and left the car immobile for a week.

OT:
About catching fire:
Just read an FB post about a new Thar catching fire and burning a zen too. The Thar was not even registered!
The starter motor jammed only once and has not jammed ever after that. But, the cranks do take longer and sometimes are very slow.

Quote:
Originally Posted by svsantosh View Post
This car catching fire would be the best thing to happen for you and the lemon!!

Whats the insured value?
The IDV is 13 lakhs but I would not want the car to catch fire as my dad has lot of emotional attachment with that car as it is his first luxury car above 10 lakhs. The car for him is like in "dhamaal" movie Maaro deekro.

Quote:
Originally Posted by amolbh View Post
WHAT!

Santosh, I hope you're joking! What if rockporiom, his family, friends get trapped in the car when it catches fire? What about the cars parked besides it? Neighbouring cars on the road and pedestrians? At the petrol station? He has already had enough of troubles and trauma with his previous dzire.

We can only advice him regarding his current situation and give our best wishes. Maruti/Suzuki knows he's a longtime loyal customer and should deal appropriately. They probably have an eye on this thread too.
I don't think Maruti even cares about what has happened as I had written a strong mail to them asking them to contact me asap. They did call me only to tell me that the issue will be forwarded to regional office and in the end to the dealer. When I told them that I regret buying the car he has the audacity to tell me that "we have confidence in our product and this might be a one off issue" This happened about a month back when I mailed them for errors coming up.

Last edited by rockporiom : 8th April 2014 at 22:37.
rockporiom is offline   (1) Thanks Reply With Quote
Old 10th April 2014, 16:14   #94
BHPian
 
rockporiom's Avatar
 
Join Date: Mar 2013
Location: GJ-01/Toronto
Posts: 720
Thanked: 760 Times
Default re: A lemon, my defective Maruti Kizashi. EDIT: Fed up & SOLD

The car returned today from Kiran motors in a devastating state. The steering is now rattling much more than before and the clutch shudder has increased to an unacceptable limit. I have shooted a Mail to Maruti today regarding the same expecting reply by Saturday or latest by Monday.

The steering is in such a bad state now that the car goes straight only if the steering is tilted to the right and if the steering is in center the car moves to the left.

The car was delivered home as I couldn't go to pick it up. When the car came home I immediately tested it and found that the steering is drastically wrong I called up the Workshop manager and told him the same. He told me that I will have to wait till Tuesday for the territory service manager to return from Mt. Abu who has gone there for some meeting. He told me to keep the car as it may get scratches if it is kept in their dealership.

Further the workshop manager said that on checking voltage the maximum he got was 14.4 V which is within limits I made him talk to the FNG who also told that he got reading of 14.7 V at idle. But since the reading is not exceeding 14.4 V he is not ready to accept that there might be a problem with the alternator but he says it can be the starter motor.

Another major problem now is that within 7 days 3 visits have been registered in the DMS In total in 1 year 20 visits have been registered which is battering my cars resale value.

One thing is sure for if Maurti doesn't take a stand now this will definitely be my LAST maruti.

Last edited by rockporiom : 10th April 2014 at 16:33.
rockporiom is offline   (1) Thanks Reply With Quote
Old 10th April 2014, 16:49   #95
Senior - BHPian
 
Ajaybiz's Avatar
 
Join Date: Nov 2004
Location: Bangalore
Posts: 1,354
Thanked: 140 Times
Default re: A lemon, my defective Maruti Kizashi. EDIT: Fed up & SOLD

rockporiom sell the car asap even when it was launched I told my dealer(had lots of fights against my swifts poor breaks with him) that why the hell someone will pick 20+ L car from Maruti? Better look for something from Toyota, Honda or even GM cruze is good VFM, don't expect serious action from Maruti they are here for business not for customers, I had enough with them and next car for sure I am not picking from Maruti. Picked Fiat Grand Punto in my home town and very happy the way its performing and it's built quality. Hope someone from Maruti is going through this thread that how they are loosing their customer base.
Ajaybiz is offline   (1) Thanks Reply With Quote
Old 10th April 2014, 16:53   #96
BHPian
 
rockporiom's Avatar
 
Join Date: Mar 2013
Location: GJ-01/Toronto
Posts: 720
Thanked: 760 Times
Default re: A lemon, my defective Maruti Kizashi. EDIT: Fed up & SOLD

Quote:
Originally Posted by Ajaybiz View Post
rockporiom sell the car asap even when it was launched I told my dealer(had lots of fights against my swifts poor breaks with him) that why the hell someone will pick 20+ L car from Maruti? Better look for something from Toyota, Honda or even GM cruze is good VFM, don't expect serious action from Maruti they are here for business not for customers, I had enough with them and next car for sure I am not picking from Maruti. Picked Fiat Grand Punto in my home town and very happy the way its performing and it's built quality. Hope someone from Maruti is going through this thread that how they are loosing their customer base.
I didn't see the brand but just saw and felt the driving experience to select the car but now I think I made the biggest mistake of my life. I am already looking for buyers but can't show the car to anyone in its current state as the steering is in a horrific state.
rockporiom is offline   Reply With Quote
Old 10th April 2014, 17:18   #97
BHPian
 
dean5545's Avatar
 
Join Date: Sep 2013
Location: mumbai
Posts: 661
Thanked: 785 Times
Default re: A lemon, my defective Maruti Kizashi. EDIT: Fed up & SOLD

Please take the car to a competitive garage and get a quote from them.If cost is then reasonable fix the steering and sell the car off.Thats your last option.No point in waiting for Maruti now.Every single day your resale is going down.I know the car is very close to you and your family's heart but try and understand what if some critical component fails while you are with your family?What will you do then?

However I donot know if you will find spares of Kizashi outside Maruti A.S.S,may be they might be able to repair the current steering.

Could you list the other problems apart from the steering and sale date issue so that we could find wether repair is feasible outside.
dean5545 is offline   Reply With Quote
Old 10th April 2014, 17:40   #98
Distinguished - BHPian
 
Join Date: Oct 2011
Location: Hyderabad
Posts: 9,371
Thanked: 13,345 Times
Default re: A lemon, my defective Maruti Kizashi. EDIT: Fed up & SOLD

Quote:
Originally Posted by rockporiom View Post
I have shooted a Mail to Maruti today regarding the same expecting reply by Saturday or latest by Monday.

The steering is in such a bad state now that the car goes straight only if the steering is tilted to the right and if the steering is in center the car moves to the left.
Now the issue is going from bad to worse. I fail to understand what the dealer is thinking!

Lets wait at what Maruti has to reply.

Quote:
Originally Posted by rockporiom View Post
He told me to keep the car as it may get scratches if it is kept in their dealership.
That is bad as the manager is not confident on his staff and the way they handle cars be it a 4 lakh car or a 20 lakh one. If such statements can be heard by people sitting in such top positions then the people who actually work on the car would be mishandling it for sure. Absolute Shameful attitude by the dealer.

Quote:
Originally Posted by dean5545 View Post
However I do not know if you will find spares of Kizashi outside Maruti A.S.S,may be they might be able to repair the current steering.

Could you list the other problems apart from the steering and sale date issue so that we could find wether repair is feasible outside.
Steering system costs 1.25 lakhs; Alternator - 25-30K.

Getting parts outside MASS and the system getting repaired is a joke. The makers of the Kizashi (Maruti dealers) are itself clueless what an FNG would help out. There is another risk that if the car is taken at an FNG then Maruti would say they are not responsible for anything further on.

Anurag.
a4anurag is offline   (2) Thanks Reply With Quote
Old 10th April 2014, 17:42   #99
BHPian
 
rockporiom's Avatar
 
Join Date: Mar 2013
Location: GJ-01/Toronto
Posts: 720
Thanked: 760 Times
Default re: A lemon, my defective Maruti Kizashi. EDIT: Fed up & SOLD

Quote:
Originally Posted by dean5545 View Post
Please take the car to a competitive garage and get a quote from them.If cost is then reasonable fix the steering and sell the car off.Thats your last option.No point in waiting for Maruti now.Every single day your resale is going down.I know the car is very close to you and your family's heart but try and understand what if some critical component fails while you are with your family?What will you do then?

However I donot know if you will find spares of Kizashi outside Maruti A.S.S,may be they might be able to repair the current steering.

Could you list the other problems apart from the steering and sale date issue so that we could find wether repair is feasible outside.
The list of problems in my car (NOTE all jobs can be covered under warranty)

1) steering rack - MASS price:1.15 lakhs
Outside: Rs.50,000 (reconditioned imported)

2) memory seat switch only - MASS price: Rs. 8000
Outside: NA

3)alternator regulator - MASS price: Rs.35,000
Outside:NA

4) Clutch - MASS price:NA (approx more than 50k)

Total bill would come to more than 2 lakhs with labor not at all feasible.

Last edited by rockporiom : 10th April 2014 at 17:56.
rockporiom is offline   (1) Thanks Reply With Quote
Old 10th April 2014, 17:48   #100
BHPian
 
dean5545's Avatar
 
Join Date: Sep 2013
Location: mumbai
Posts: 661
Thanked: 785 Times
Default re: A lemon, my defective Maruti Kizashi. EDIT: Fed up & SOLD

Why is the clutch so costly?
dean5545 is offline   Reply With Quote
Old 10th April 2014, 17:52   #101
BHPian
 
rockporiom's Avatar
 
Join Date: Mar 2013
Location: GJ-01/Toronto
Posts: 720
Thanked: 760 Times
Default re: A lemon, my defective Maruti Kizashi. EDIT: Fed up & SOLD

Quote:
Originally Posted by dean5545 View Post
Why is the clutch so costly?
The clutch is not a cable one but is hydraulic unit. Individual parts cannot be ordered so the whole clutch assembly has to be ordered as one piece that's what one of the dealers told me. The import taxes don't help either.

Last edited by rockporiom : 10th April 2014 at 17:54.
rockporiom is offline   (1) Thanks Reply With Quote
Old 10th April 2014, 17:53   #102
Distinguished - BHPian
 
Join Date: Oct 2011
Location: Hyderabad
Posts: 9,371
Thanked: 13,345 Times
Default

Quote:
Originally Posted by dean5545 View Post
Why is the clutch so costly?
Because it is Suzuki Kizashi! Just sold to us by Maruti Suzuki.

I don't think the car was localised fully to be having the parts cheap, hence parts are atrociously costly.

Anurag.
a4anurag is offline   (1) Thanks Reply With Quote
Old 10th April 2014, 20:02   #103
BHPian
 
ank.nsit's Avatar
 
Join Date: Oct 2013
Location: Faridabad
Posts: 387
Thanked: 158 Times
Default re: A lemon, my defective Maruti Kizashi. EDIT: Fed up & SOLD

Quote:
Originally Posted by ank.nsit View Post
AFAIK, Kizashi is a complete Suzuki product, so try searching for a Suzuki Japanese contact as well.
Did you try writing a mail to Suzuki contacts?Even Japanese?

My uncle was having issues in his new polo, some pipe burst on his long station trip & the dealer qouted around 20-30K for that.
He wrote a mail to the German officials, & you won't believe that within 24 hours, the dealer came to his home, towed away his car & fixed it free of cost.

I can feel your frustration. Do write a mail to Suzuki people and lets hope it works out well for you.
ank.nsit is online now   Reply With Quote
Old 10th April 2014, 20:15   #104
BHPian
 
rockporiom's Avatar
 
Join Date: Mar 2013
Location: GJ-01/Toronto
Posts: 720
Thanked: 760 Times
Default re: A lemon, my defective Maruti Kizashi. EDIT: Fed up & SOLD

Quote:
Originally Posted by ank.nsit View Post
Did you try writing a mail to Suzuki contacts?Even Japanese?

My uncle was having issues in his new polo, some pipe burst on his long station trip & the dealer qouted around 20-30K for that.
He wrote a mail to the German officials, & you won't believe that within 24 hours, the dealer came to his home, towed away his car & fixed it free of cost.

I can feel your frustration. Do write a mail to Suzuki people and lets hope it works out well for you.
Tried doing that but couldn't find any mail ID of Suzuki Japan on their website plus it is difficult to read because it is in Japanese.
rockporiom is offline   Reply With Quote
Old 11th April 2014, 14:39   #105
BHPian
 
rockporiom's Avatar
 
Join Date: Mar 2013
Location: GJ-01/Toronto
Posts: 720
Thanked: 760 Times
Default re: A lemon, my defective Maruti Kizashi. EDIT: Fed up & SOLD

Just received a reply from anytime Maurti that they have received my complaint and have provided me a complaint reference number. They state that the issue has been forwarded to the concerned department. Let's see what happens.
rockporiom is offline   (1) Thanks Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
ARTICLE: What to do if you are stuck with a lemon (Defective car) GTO On owning a car 43 7th December 2017 11:20
Ford Figo : Story of a Defective LEMON (1.2yrs of stressful ownership) Dinesh_Malhotra Test-Drives & Initial Ownership Reports 77 14th February 2014 18:05
Defective Skoda Laura? Nope, defective dealer! Sam Kapasi The Indian Car Scene 143 15th November 2012 14:31
Maruti Suzuki Kizashi 'Spotted' in Gurgaon EDIT: Launched at Rs. 16.5 Lakh Ex Delhi ashishc100 The Indian Car Scene 480 23rd February 2011 22:55


All times are GMT +5.5. The time now is 11:02.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks