Go Back   Team-BHP > Under the Hood > Technical Stuff


Reply
 
Thread Tools Search this Thread
Old 13th March 2016, 16:16   #46
Distinguished - BHPian
 
Join Date: Oct 2011
Location: Hyderabad
Posts: 9,371
Thanked: 13,345 Times
Default

Quote:
Originally Posted by saket77 View Post
the dealer did not even came to see the tires even when the car was parked hardly 10 Metres from the chair he was sitting on despite my repeated requests. Do you expect such people to analyse the cause of failure?
Saket bhai, sorry for all the trouble you are going through. I just remembered my horrors that I went through not with Michelin but MRF (Check my thread for finer details).

All dealers are the same and if there is a case of warranty, their attitude is repulsive than anything rise. They aren't ready to listen anything and just write off the case.

My case with - MRF when I had bought ZLO from a dealer trusting the brand when everyone went against it and recommended Michelin to me. I went against the recommendation and bought the ZLO. Within a week I started hearing vague humming noise. Never heard earlier and came up after tyre swap.

I informed the dealer but they weren't too cooperative so I had to post a complaint on MRF website along with a strong worded email on their FB page. After 2 hours I receive a call and a confirmation that a MRF representative is sent to check on it. With my strong stand on the issue being a manufacturing defect, I did eventually get a replacement FOC.

The very same day, I exchanged those tyres right away with XM2. I am a happy customer now and feel like a fool to not have heard to the recommendations of choosing Michelin over MRF.

MRF has lost a customer for life.

My conclusion is, before losing heart, involve the manufacturer as they know the tyre better than the dealer who is just fulfilling the supply-demand relation. For the dealer, Michelin is the same, Bridgestone is the same.

Have you contacted the manufacturer through their website or FB? IMO they are pretty responsive so do try that once.
a4anurag is offline   (2) Thanks Reply With Quote
Old 13th March 2016, 18:03   #47
BHPian
 
Sree73's Avatar
 
Join Date: Feb 2016
Location: Bangalore
Posts: 615
Thanked: 733 Times
Default Re: Michelin XM1+ Tyres: Age-related damage or failure?

Quote:
Originally Posted by a4anurag View Post
My conclusion is, before losing heart, involve the manufacturer as they know the tyre better than the dealer who is just fulfilling the supply-demand relation. For the dealer, Michelin is the same, Bridgestone is the same.

Have you contacted the manufacturer through their website or FB? IMO they are pretty responsive so do try that once.
Dear Anurag,

Your case is totally different from that of Saket.

You noticed the issue with the tyres immediately after you went for the replacement and you had a strong case against the dealer / manufacturer.

The case of Saket, the tyres are more than 5 years old. The tyre has already reached it's life span and it will be almost impossible to claim any warranty in this case.
Sree73 is offline   (1) Thanks Reply With Quote
Old 13th March 2016, 18:22   #48
Distinguished - BHPian
 
Join Date: Oct 2011
Location: Hyderabad
Posts: 9,371
Thanked: 13,345 Times
Default

Quote:
Originally Posted by Sree73 View Post
Your case is totally different from that of Saket.

You noticed the issue with the tyres immediately after you went for the replacement and you had a strong case against the dealer / manufacturer.
Dear Sree,

I never said that my car was same as Saket's.

Why I wrote down my experience was to let him understand that it is better to rope in manufacturer rather than the dealer conversation.

Saket's case has only got the attention of the dealer which is of no use at all. I want to him to get the manufacturer in too. That's all.
a4anurag is offline   (2) Thanks Reply With Quote
Old 13th March 2016, 18:59   #49
Senior - BHPian
 
Gansan's Avatar
 
Join Date: May 2009
Location: Chennai
Posts: 3,428
Thanked: 878 Times
Default Re: Michelin XM1+ Tyres: Age-related damage or failure?

That does not look normal for a little more than 3 year old, < 11k KM tyres. I don't see any such issue on the 7 year old, 25k KM MRF tyres of my car. The SA tells me to keep the tyres, but I am wondering if I should. I never saw any such issues with my Motorcycle tyres of similar vintage either.

I think it has to do with the softer compound of the Michelin tyres, perhaps. I have seen some or other kind of damage in the Michelin tyres of some of my friends as well. For that reason only, I am hesitating about getting them, even though a friend, an employee of Michelin, has offered me staff discount coupons.
Gansan is offline   (1) Thanks Reply With Quote
Old 14th March 2016, 11:40   #50
Senior - BHPian
 
Join Date: Aug 2010
Location: Delhi
Posts: 2,133
Thanked: 1,006 Times
Default Re: Michelin XM1+ Tyres: Age-related damage or failure?

Quote:
Originally Posted by saket77 View Post
Thanks Aroy. So that means that you have similar tire (XM1), similar vintage(in fact a little older) done almost the same kms on a similar car!

UV damage can be ruled out as my car has a covered garage. I rule out Air pressure as a factor too as I myself check that without relying on tire shops.
The pattern of damage (crack running around the entire tire between the water channels on all 4 tires) looks like manufacturing defect to me. I am not convinced that age or less running has caused it. If that was the case, sidewall would have been affected too, but they are perfect. Cracks like those on my tires have an identical pattern.

And to add to it, the attitude of the dealer has put me off entirely. When the authorised dealer has no interest in even personally looking at the damage, there is hardly anything left to discuss about the cause of failure. Yes, that's true that the dealer did not even came to see the tires even when the car was parked hardly 10 Metres from the chair he was sitting on despite my repeated requests. Do you expect such people to analyse the cause of failure?

Michelin has definitely lost a customer this way. My other car, civic; which is the highway choice now, runs on Pirelli. When the time for tire replacement comes, I would better go for Pirelli again or other good tires but not Michelin, if customers get support like this.

Regards.
Actually after Michelin my best experience in the past 40+ years has been with MRF.

Do not be disheartened by the response of a dealer, as their ethos is too sell and forget. You have to present your case to some one high up in both marketing and manufacturing. I would still suggest that you write up your case, add the images and send them to Michelin India.

You can also search the net for Michelin Global R&D e-mail, and send the case to the Technical Director for comments on failure.
Aroy is offline   (1) Thanks Reply With Quote
Old 21st March 2016, 09:22   #51
Distinguished - BHPian
 
saket77's Avatar
 
Join Date: Dec 2012
Location: Ranchi
Posts: 3,192
Thanked: 4,254 Times
Default Re: Michelin XM1+ Tyres: Age-related damage or failure?

Good friend and BHPian Leoshashi contacted Michelin (so nice of him) on my behalf and passed them this link on FB. They took my number on 14th march. I expected a call after that at least to discuss this thing.
However, nothing of that sort has happened as yet.
saket77 is offline   (3) Thanks Reply With Quote
Old 3rd August 2017, 04:13   #52
Distinguished - BHPian
 
Leoshashi's Avatar
 
Join Date: Jul 2014
Location: JH01/JH05
Posts: 1,982
Thanked: 11,047 Times
Default Re: Michelin XM1+ Tyres: Age-related damage or failure?

Update:BHPian Saket77 gets rid of the problematic Michelins and goes for Goodyear Ducaro Hi-Milers in stock size. Period of manufacture of all tyres as mentioned on the sidewall is 2717

An introductory pic:
Michelin XM1+ Tyres: Age-related damage or failure?-20170803-04.09.37.jpg

Review and detailed experience to follow soon.

Regards,
Shashi

Last edited by Leoshashi : 3rd August 2017 at 04:20.
Leoshashi is offline   (6) Thanks Reply With Quote
Old 25th November 2017, 20:41   #53
BHPian
 
outdoorlover's Avatar
 
Join Date: Mar 2014
Location: Bangalore
Posts: 214
Thanked: 58 Times
Default Re: Michelin XM1+ Tyres: Age-related damage or failure?

My Honda City bought in Feb 2014 came with XM1s that have now done 38k in less than 4 years. Now they have started showing cracks and chipping that I am not comfortable as it doesnot give much confidence while going on long drives. Am attaching the pics for others to see.
Attached Thumbnails
Michelin XM1+ Tyres: Age-related damage or failure?-img_1773.jpg  

Michelin XM1+ Tyres: Age-related damage or failure?-img_1774.jpg  

Michelin XM1+ Tyres: Age-related damage or failure?-img_1777.jpg  

outdoorlover is offline   Reply With Quote
Old 25th November 2017, 21:46   #54
Distinguished - BHPian
 
saket77's Avatar
 
Join Date: Dec 2012
Location: Ranchi
Posts: 3,192
Thanked: 4,254 Times
Default Re: Michelin XM1+ Tyres: Age-related damage or failure?

Quote:
Originally Posted by outdoorlover View Post
My Honda City bought in Feb 2014 came with XM1s that have now done 38k in less than 4 years. Now they have started showing cracks and chipping that I am not comfortable as it doesnot give much confidence while going on long drives. Am attaching the pics for others to see.
Similar to how it started for me. Check and do keep an eye for cracks appearing on the circumference between the treads.

Regards.
saket77 is offline   (3) Thanks Reply With Quote
Old 25th November 2017, 22:57   #55
Senior - BHPian
 
harry10's Avatar
 
Join Date: Jul 2008
Location: Faridabad/Delhi
Posts: 2,226
Thanked: 578 Times
Default Re: Michelin XM1+ Tyres: Age-related damage or failure?

Quote:
Originally Posted by outdoorlover View Post
My Honda City bought in Feb 2014 came with XM1s that have now done 38k in less than 4 years. Now they have started showing cracks and chipping that I am not comfortable as it doesnot give much confidence while going on long drives. Am attaching the pics for others to see.
You must change them asap. Mine is from the same year and we got XM1 too. Changed them at 58k though they could have lasted another 5-7k easily. In fact I got XM2 only because I had good experience with XM1. Maybe it's just plain luck that how long tyres last inspite of taking all precautions.
harry10 is offline   (1) Thanks Reply With Quote
Old 25th November 2017, 23:24   #56
OSH
BHPian
 
OSH's Avatar
 
Join Date: Apr 2016
Location: Mumbai
Posts: 195
Thanked: 349 Times
Default Re: Michelin XM1+ Tyres: Age-related damage or failure?

Quote:
Originally Posted by outdoorlover View Post
My Honda City bought in Feb 2014 came with XM1s that have now done 38k in less than 4 years. Now they have started showing cracks and chipping that I am not comfortable as it does not give much confidence while going on long drives.
Do you give the car to a driver ?

To me, it looks like they have been abused like hell. Driving on stones, climbing over footpaths etc can result in the kind of damage you are facing. Michelin XM1s are soft compound tyres compared to it's competitors and will need a little bit of care to keep them in shape for long.
OSH is offline   Reply With Quote
Old 26th November 2017, 00:11   #57
BHPian
 
outdoorlover's Avatar
 
Join Date: Mar 2014
Location: Bangalore
Posts: 214
Thanked: 58 Times
Default Re: Michelin XM1+ Tyres: Age-related damage or failure?

Quote:
Originally Posted by harry10 View Post
You must change them asap. Mine is from the same year and we got XM1 too.
Quote:
Originally Posted by saket77 View Post
Similar to how it started for me. Check and do keep an eye for cracks appearing on the circumference between the treads.
Yes, finally took the plunge and got them changed today. Went in for Yokohama Earth-1 in size 195x60xR15 which would be an upsize from the stock 175x65. I had been driving the City while we were in Gurgaon until last year but have been using the small car more frequently for my drive to work after shifting to Bangalore (easier to weave through the Bangalore traffic owing to the small size). I felt that the XM1 deteriorated more rapidly while being driven lesser though I always maintained right tyre pressures and always used the car with the family in the weekends.
outdoorlover is offline   (1) Thanks Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Do you change tyres by age or by tread-wear/damage ? supremeBaleno Tyre & Alloy wheel Section 137 4th November 2017 12:13
Michelin XM1+ Ajaybiz Tyre & Alloy wheel Section 498 8th September 2014 13:52
Michelin XM1 or Potenza for WagonR?? ravi@64bhp Tyre & Alloy wheel Section 206 22nd August 2014 11:55
Changed to Michelin Energy XM1 from almost new Goodyear NCT-5 rishi_kapoor Tyre & Alloy wheel Section 12 17th November 2008 15:43
changed from MRF ZVTS to Michelin XM1 dkhatau Tyre & Alloy wheel Section 11 12th June 2008 12:58


All times are GMT +5.5. The time now is 02:01.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks