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Old 26th September 2016, 19:00   #106
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

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Originally Posted by ninjatalli View Post
3. He does have extended warranty from shaman motors but not sure if it covers engine repairs. Something called "Shaman Shield".
Doubtful that a dealer warranty covers anything but there's no harm in trying. These warranties are usually underwritten by some insurance companies.


Quote:
The warranty doesn't seem to be VW extended warranty, but a cover from the dealer with its own caveats.
The largest caveat is that the car must only be serviced at Shaman outlets.

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Is there something he can push to get the injectors replaced out of goodwill/warranty?
It is fully dependant on the dealer and VW themselves. Problem is they are not stopping at injectors. 3.5L will include the DPF, rail, etc.


We have cut our losses and "upgraded" to an Ertiga. I am sure it will serve us much better than the trash from VW.
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Old 9th October 2016, 00:37   #107
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

I am a highway driver majority if times and i never faced any such unreliability in ,my 4 L Santro even once. I had happily taken it on highways wiht my family the entire night between states and it was a gem.

Upon reading through all horrible experiences of VW unreliability issues like injector failure, nowadays i am very uncomfortable to give it a try during night on highways, but usually i prefer to do such long highway trips during night when:
1) the engine at optimum performance
2) there exist not traffic
so that i can spend the rest of the day with family.

Any precautionary measure through which i can make sure that i can travel safely or sail through during such standstill times?
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Old 9th October 2016, 10:40   #108
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

I've owned a Polo GT TDi for a little over 2 years now and done around 64K kilometers in it. As I read through the thread and moralfibre's initial post, there was so much I could relate to both positive and negative. Here are my takeaways from my experience regarding this:
  • The driving experience is fantastic. There is so much more consistency in braking, acceleration and handling. The operative word here is consistency.
  • The interior fit and finish is spot on. It spoils you to the extent that when you go and looks at interiors of the Asian brands you pick up things that never bothered you when you were having a ball in a Swift.
  • Service is expensive. There are lot of folks who justify this by saying that it is once in 15K kms and they have spent so much for their Swift etc. But I spent around 34K for 90K kms on my Swift and for my Polo I am already past that. It costs a minimum of 8K per sevice and that is if you haggle and ensure you kick all unwanted stuff off the bill.
  • Service is incompetent. Diagnosis is pathetic. Everything is "replacement". I recently went with a clanking suspension. The estimate was 30K and replacement of lower arm, link and steering rack. When home, spent my time diagnosing the problem. Swapped out the links for a pair of old ones, tightened them and that was that. Issue solved. Even if I had to purchase a pair of new links it would cost 2K tops.
  • Volkwagen is least interested in customers. As a corporate VW has the most pathetic direct customer relationships. Perhaps I've been spoilt by Maruti. But the minute you ask VW Customer Service a question directly, you get offloaded to the incompetent dealer whom you wanted to by pass in the first instance. This lack of transparency is clearly shown in the piece of crap they call the service booklet. It is a piece of literature that aims to keep the customer as ignorant as possible. A far cry from the books of Hyundai and Maruti that have so much more information on what needs to be done for each service.
  • Sourcing OEM spares and supplies in the open market is a difficult task. And all the above points make it abundantly clear why. Ironically it also asks the questions why not? After all this, I am sure making the spares available would at least increase their sales by a bit as it would give more flexibility to owners to use a trusted mechanic after the warranty.
  • Everything else okay, an oil change(every 15K), diesel filter change (every 30K kms) and a brake service (5/10K interval) is sufficient to keep the car in great working condition. I do get a glow plug warning light every now and then, but switching the engine off for 10 seconds solves this issue.
So why did I buy it
  • No, I was not conned into the purchase. Loved the GT specs the minute it was launched. Was looking for a deal and got one when VW had a 50K off on previous model years. I knew exactly what I was getting into.
  • There is a reason why European brands are so popular in Europe. As per EU mandate basic service procedures, manuals etc have to be made openly available by manufacturers. This helps customers manage service costs much better. AFAIK manufacuturers have to honor warranty even if the work is done in an FNG so long as the service procedures are followed.
  • Two markets, the US and India where the above rules do not apply, have the perception that European products are expensive to maintain.
  • My DIY experience with the Swift gave me the confidence to take a chance with Polo. Till date this is the only reason other than performance that made me stick with the car. So far any issues have been manageable with my limited mechanical skills. Again I made sure I took the plunge with a model relatively low in the VW model range.
  • My strategy has been to drive a lot during the standard warranty period. I believe that cars that hold up without any major issues for around 50K kms will be fine. So far the Polo honors this. I am out of warranty now.
  • My car now gives me the confidence that it is reliable. Will I say the same for a brand new VW? No, it's difficult to have that confidence with so many issues reported in ownership logs and also given the discomfort I have with the service. No, I am not the kind of guy who believes that injector failures for a regularly serviced car is normal let alone paying for fixing it.
  • There is so much material available on the internet if you are into DIY service of your car. If you have a passion for working on your car, this is a huge huge plus. There is not an single issue where you are left completely at the mercy of the service guys. In this regards, VW is better than Maruti and Hyundai though this is a benefit borne of EU regulations more than a VW strategy.
To wrap up, when people ask me about buying a VW, I tell them that the car is great but if you are a total noob about cars it's better to stay away. But if you are prepared to put in the effort of being involved it might just be a great experience.


Drive on,
Shibu.

Last edited by shibujp : 9th October 2016 at 10:57. Reason: Spellin corrections and adding more info
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Old 17th October 2016, 19:31   #109
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

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Originally Posted by moralfibre View Post
We have cut our losses and "upgraded" to an Ertiga. I am sure it will serve us much better than the trash from VW.
Isn't Karma a b***h.

Just got an update from Bombay - apparently two of the injectors have to be replaced. The lady has been given a 25k estimate (only????) per injector.

Will have to dig deeper and get a more detailed estimate of expenses.
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Old 17th October 2016, 22:57   #110
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

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Isn't Karma a b***h.

Just got an update from Bombay - apparently two of the injectors have to be replaced. The lady has been given a 25k estimate (only????) per injector.

Will have to dig deeper and get a more detailed estimate of expenses.
See the invoice scans in post # 1. We got one injector replaced for ~ Rs. 6,400/-. But I am not sure whether I am reading the bill correctly.
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Old 18th October 2016, 00:15   #111
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

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Originally Posted by ninjatalli View Post
Isn't Karma a b***h.

Just got an update from Bombay - apparently two of the injectors have to be replaced. The lady has been given a 25k estimate (only????) per injector.

Will have to dig deeper and get a more detailed estimate of expenses.
Injector prices have increased a lot. Back in Feb 2014 it was around Rs. 15000 and in July 2014 Rs. 18000. So two years later I'm not surprised with per injector cost.

I would suggest you to push it for Goodwill Replacement as it's a well known case of faulty injectors which are manufactured prior to 14 June 2012. Tweet, write to VW customer care at customer.care@volkswagen.co.in. Yes they do reply.

Here is the advisory.
1 6l CR Injectors_Electrical fault-2.pdf
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Old 18th October 2016, 02:23   #112
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

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Originally Posted by moralfibre View Post
See the invoice scans in post # 1. We got one injector replaced for ~ Rs. 6,400/-. But I am not sure whether I am reading the bill correctly.

Quote:
Originally Posted by el lobo 6061 View Post
Injector prices have increased a lot. Back in Feb 2014 it was around Rs. 15000 and in July 2014 Rs. 18000. So two years later I'm not surprised with per injector cost.

I would suggest you to push it for Goodwill Replacement as it's a well known case of faulty injectors which are manufactured prior to 14 June 2012. Tweet, write to VW customer care at customer.care@volkswagen.co.in. Yes they do reply.

Here is the advisory.
Attachment 1567366
Thanks guys. It's a little more tricky with me handling it remotely in a different continent.

As for now, I have asked the car to be parked and not used (to create more issues). Will have to dig deeper and get a detailed estimate of the costs, and see what can be salvaged.
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