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Old 5th January 2017, 10:03   #121
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

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Originally Posted by moralfibre View Post

Do keep us posted on the status of your as well as your friends car.

Cheers!
I got all 4 injectors replaced as well as the EGR valve cleaned. Did 1000+ km ride after that, the car is running fine.

My friend had to sell off the car for ~1.6L - practically scrap value. He's considering taking VW to court.

I'll share a detailed post on my experience later.
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Old 5th January 2017, 10:27   #122
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

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Originally Posted by ninjatalli View Post
I got all 4 injectors replaced as well as the EGR valve cleaned. Did 1000+ km ride after that, the car is running fine.
If I am not mistaken your car is a 2013 one right? What was the damage to your wallet like? Did you get it done at an authorized VW dealer? I was flatly denied a cleanup of the EGR. What's the odo reading on your car?

Quote:
My friend had to sell off the car for ~1.6L - practically scrap value. He's considering taking VW to court.

I'll share a detailed post on my experience later.
My condolences.
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Old 18th May 2017, 09:24   #123
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

Hi Guys,

I need your advise on some issues that have cropped up in my Vento Highline 1.6 TDI (2012 model).

12th of May was the due date for my fourth service. However, I could not take the car that day. From the next day, i.e., 13th of May, the car started behaving differently. Initially, the engine note became very rough and I could feel that the car is not normal. It was buttery smooth until then.
  • On 15th of May, early morning at 5.30AM the car did not start with one try. I had to try more than 5 to 6 times before it started. Even when it started, the engine RPM was around 500 which usually should be 800. But after a few minutes, the RPM came back to normal. However, the roughness was still there.
  • By 15th evening, when I started my car at 6 PM, the same problem occurred once again. It took 5 to 6 attempts to start. I got down and checked the engine oil through the dip stick. To my surprise, it was almost NIL with oil just about touching the end of the stick. There was absolutely no engine oil warning sign or the engine warning and still the oil was almost empty.
  • I have to also tell you that there was lot of juddering at 800 RPM when the vehicle was idle.
  • Immediately, I called the service station to book an appointment and took the car yesterday i.e., 17th of May at 9AM.
  • All the problems were explained to the service manager and I left the workshop. The service manager first called up at 11.30 yesterday to inform that the VAS had not detected any problems with respect to the injector or any other systems and they would check the engine in detail.
  • At 3.30 PM yesterday they called up and said that the injector is not receiving fuel and that the entire fuel system has to be changed. The cost of this as per the service manager would be upwards of Rs. 2.5 Lakhs. I asked them why cant a particular part of the system be changed if it was faulty and why the entire system has to be changed. For this they had no immediate answer. They said they will get back to me.

Just one more point. In March 2015, all four injectors in my car were replaced. We had to fight it out to get them free of cost.

Now, I do not know what to do. Can you guys please guide me through this entire episode?

Regards,
Anant
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Old 18th May 2017, 11:07   #124
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

Quote:
Originally Posted by anantu2001 View Post
Hi Guys,

I need your advise on some issues that have cropped up in my Vento Highline 1.6 TDI (2012 model).

12th of May was the due date for my fourth service. However, I could not take the car that day. From the next day, i.e., 13th of May, the car started behaving differently. Initially, the engine note became very rough and I could feel that the car is not normal. It was buttery smooth until then.
  • On 15th of May, early morning at 5.30AM the car did not start with one try. I had to try more than 5 to 6 times before it started. Even when it started, the engine RPM was around 500 which usually should be 800. But after a few minutes, the RPM came back to normal. However, the roughness was still there.
  • By 15th evening, when I started my car at 6 PM, the same problem occurred once again. It took 5 to 6 attempts to start. I got down and checked the engine oil through the dip stick. To my surprise, it was almost NIL with oil just about touching the end of the stick. There was absolutely no engine oil warning sign or the engine warning and still the oil was almost empty.
  • I have to also tell you that there was lot of juddering at 800 RPM when the vehicle was idle.
  • Immediately, I called the service station to book an appointment and took the car yesterday i.e., 17th of May at 9AM.
  • All the problems were explained to the service manager and I left the workshop. The service manager first called up at 11.30 yesterday to inform that the VAS had not detected any problems with respect to the injector or any other systems and they would check the engine in detail.
  • At 3.30 PM yesterday they called up and said that the injector is not receiving fuel and that the entire fuel system has to be changed. The cost of this as per the service manager would be upwards of Rs. 2.5 Lakhs. I asked them why cant a particular part of the system be changed if it was faulty and why the entire system has to be changed. For this they had no immediate answer. They said they will get back to me.

Just one more point. In March 2015, all four injectors in my car were replaced. We had to fight it out to get them free of cost.

Now, I do not know what to do. Can you guys please guide me through this entire episode?

Regards,
Anant
UPDATE:

The service manager called me today i.e., 18th May to inform that he has personally taken care to check all the problems and this is what he said:

1. That all 4 injectors are blocked but 1 of them is severely blocked.
2. This is because the fuel lines are blocked because of small foreign particles.
3. That this problem arises due to adulterated fuel.
4. That this fuel system cannot be cleaned and has to be replaced entirely.

And finally, that this would cost me upwards of Rs. 2.5 lakhs.

What can be my options?

1. Should I get a second opinion and get the vehicle checked in some other service center in Bangalore?
2. Should I fight it out with Volkswagen?

Please guide.

Regards,
Anant
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Old 22nd May 2017, 13:17   #125
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

Quote:
Originally Posted by anantu2001 View Post
UPDATE:

The service manager called me today i.e., 18th May to inform that he has personally taken care to check all the problems and this is what he said:

1. That all 4 injectors are blocked but 1 of them is severely blocked.
2. This is because the fuel lines are blocked because of small foreign particles.
3. That this problem arises due to adulterated fuel.
4. That this fuel system cannot be cleaned and has to be replaced entirely.

And finally, that this would cost me upwards of Rs. 2.5 lakhs.

What can be my options?

1. Should I get a second opinion and get the vehicle checked in some other service center in Bangalore?
2. Should I fight it out with Volkswagen?

Please guide.

Regards,
Anant
Hi All,

I would like to update on the status of my car after my meeting with the service manager.

1. The first statement made by the service manager was "At Volkswagen, we believe in replacement rather than repair. We do not repair and I do not know if this CR system can be repaired outside".
2. He clearly stated that they would replace the entire CR system because the fuel lines are blocked and even if they replaced the Injectors, the same would be clogged within 3 months.
3. He offered to waive off "labour charges" as a goodwill gesture. He also said he would try to convince his management to waive off the 3 to 5% margin they have on parts, again as a goodwill gesture.
4. He said Volkswagen have rejected this case and that they are not receiving any help from Volkswagen because the car is already 5 yrs old.
5. He also offered to "buy back" the car and extend a healthy loyalty bonus on purchase of a new Volkswagen car.
6. The car would be evaluated today evening by their "used car specialist" and they would intimate me about the deal.

From my side, I have asked them to service the car for me to at least take it out of their showroom for a second opinion. The car is presently not starting because of these issues.

Guys, is there any place I can take the car to get the fuel system "cleaned"? Is it possible first of all? Please guide me.

Regards,
Anant
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Old 22nd May 2017, 16:15   #126
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

Quote:
Originally Posted by anantu2001 View Post
...

Guys, is there any place I can take the car to get the fuel system "cleaned"? Is it possible first of all? Please guide me.

...
You can try to have the fuel injectors cleaned. Bosch service centers should be able to do that for you. The thread linked to, below, contains highly useful information about repairing failed fuel injectors.

https://www.team-bhp.com/forum/techn...replacing.html

Regarding the blocked fuel lines, cleaning the same should not be an issue. Running some sort of cleaning agent through them, after removing them from the car, should be doable.

I would like to know the outcome, if you end up going this route.

Last edited by halfbytecode : 22nd May 2017 at 16:18.
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Old 24th May 2017, 15:49   #127
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

Hi guys,

I too was a victim of the early unreliable VW Polo TDI 2010 model. Where in the fuel pump failed twice, once under warranty, the second time exactly 1.5 years after the first one was replaced which we fought out but still had to shell out half the price, Rs. 6K. And later, a problem with the gear shift lever cable breaking down. (First experience in our ownership of all the cars in the last 20 years. The dealership said the cable would have to replaced, which I obviously agreed to, but to my horror when I went to the dealership after repair, found out that the entire gear shift lever assembly was replaced and not just the cable. The representative with his smug face tells me, VW doesn't provide only the cable, the entire assembly has to be replaced. Even though I observed that the way the 2 cables were attached, they could easily be removed and replaced. That day, I got it from my Dad in the service center itself, it was more to show the VW people his anger but he warned me never to talk about VW again. (the Polo was due to my very strong insistence over the reliability angel Toyota Liva)

Now my point is, although with all the problems, I loved my Polo very dearly and it was the best car to drive around. Now we're planning to buy a sedan, and inspite of all the rough past with VW, my heart is still set on the Vento or Rapid TDI.

I want to know, from current owners, who've bought their Ventos and Rapids after 2013, if they're happy with the reliability of their cars. I am so inclined to get one again, I keep asking people wherever I happen to see a VW Vento or Skoda Rapid, on the fuel station or any other public place, about how long they've owned the car, how many Kms clocked and their experience with reliability, but till now all of them had only good things to say.

I want to have feedback from many other owners if they've similar good things to say or is there still a grey area.

PS: 2 more problems I remembered just now, the hydraulic cylinder of the clutch failed, which caused the clutch to completely dip and the car was rendered undriveable, the magnetic latch for the boot failed which had to be replaced and was expensive.

Last edited by Racer911 : 24th May 2017 at 16:10. Reason: missed a couple of points
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Old 24th May 2017, 16:40   #128
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

Quote:
Originally Posted by halfbytecode View Post
You can try to have the fuel injectors cleaned. Bosch service centers should be able to do that for you. The thread linked to, below, contains highly useful information about repairing failed fuel injectors.

https://www.team-bhp.com/forum/techn...replacing.html

Regarding the blocked fuel lines, cleaning the same should not be an issue. Running some sort of cleaning agent through them, after removing them from the car, should be doable.

I would like to know the outcome, if you end up going this route.
Hi halfbytecode,

Yes, I am taking the route mentioned by you. I have taken the car out of Volkswagen service centre to get this work done outside.

I have left it at a trusted garage whom I know personally and at present a thorough inspection is going on. Will be able to update you all about it by tomorrow.

Quote:
Originally Posted by Racer911 View Post
Hi guys,

I too was a victim of the early unreliable VW Polo TDI 2010 model. Where in the fuel pump failed twice, once under warranty, the second time exactly 1.5 years after the first one was replaced which we fought out but still had to shell out half the price, Rs. 6K. And later, a problem with the gear shift lever cable breaking down. (First experience in our ownership of all the cars in the last 20 years. The dealership said the cable would have to replaced, which I obviously agreed to, but to my horror when I went to the dealership after repair, found out that the entire gear shift lever assembly was replaced and not just the cable. The representative with his smug face tells me, VW doesn't provide only the cable, the entire assembly has to be replaced. Even though I observed that the way the 2 cables were attached, they could easily be removed and replaced. That day, I got it from my Dad in the service center itself, it was more to show the VW people his anger but he warned me never to talk about VW again. (the Polo was due to my very strong insistence over the reliability angel Toyota Liva)

Now my point is, although with all the problems, I loved my Polo very dearly and it was the best car to drive around. Now we're planning to buy a sedan, and inspite of all the rough past with VW, my heart is still set on the Vento or Rapid TDI.

I want to know, from current owners, who've bought their Ventos and Rapids after 2013, if they're happy with the reliability of their cars. I am so inclined to get one again, I keep asking people wherever I happen to see a VW Vento or Skoda Rapid, on the fuel station or any other public place, about how long they've owned the car, how many Kms clocked and their experience with reliability, but till now all of them had only good things to say.

I want to have feedback from many other owners if they've similar good things to say or is there still a grey area.

PS: 2 more problems I remembered just now, the hydraulic cylinder of the clutch failed, which caused the clutch to completely dip and the car was rendered undriveable, the magnetic latch for the boot failed which had to be replaced and was expensive.
Hi Racer911,

Very sorry to hear about your episode. Yes, the Vento is an absolutely fantastic car. There are no second thoughts about it.

But the attitude of the service center defeats the whole purpose. The moment you enter the service center you get a feeling that they are present there just to make money. In my case, after all this episode of CR system failing, they did not forget to bill this cheap "windshield cleaner". I asked them to remove it immediately and it took them another 45 mins to correct the bill and relieve me.

Just to summarise:

CAR - Absolute gem
SERVICE CENTERS - The worst of the lot

Regards,
Anant
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Old 24th May 2017, 16:52   #129
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

And to put salt on an open wound, after selling the Polo, I happened to find out that in many cases related to fuel pump issue diagnosis by the service centre, its not really the fuel pump but the fuel pump relay that has gone kaput and only costs around Rs. 300 to 400 to replace. Confirmed this with 2 different owners very close to us, one having a Rapid and the other Vento, both had a similar story wherein they refused to replace the fuel pump, got their car checked by a local mechanic, and he replaced the relay for 300 bucks. After this, I even started doubting if the service centre guys really even changed the fuel pump or just replaced the relay and charged me for the entire pump. AFAIK, Skoda dealers have been notorious to swap parts from cars, no big deal if VW dealers follow a similar practice.
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Old 24th May 2017, 17:19   #130
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

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Originally Posted by Racer911 View Post
I want to know, from current owners, who've bought their Ventos and Rapids after 2013, if they're happy with the reliability of their cars.
My 32 months old, 2014 Rapid 1.6 TDI has clocked about 18000 Kms so far. Apart from the expenditure on removal of Dents & Painting, so far it has not required anything additional apart from regular servicing; the only exception being I had to change the ORVM adjustment knob, once as it got broken.

Last edited by batman : 24th May 2017 at 17:28. Reason: Reason for changing Knob, mentioned
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Old 24th May 2017, 17:39   #131
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

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Originally Posted by batman View Post
My 32 months old, 2014 Rapid 1.6 TDI has clocked about 18000 Kms so far. Apart from the expenditure on removal of Dents & Painting, so far it has not required anything additional apart from regular servicing; the only exception being I had to change the ORVM adjustment knob, once as it got broken.
Hi thanks. But what I'm really looking for is people who've completed atleast about 90000 Kms. at 18000 Kms, I doubt anything would ever go wrong. We drive 110 Kms daily, as our workplace is far away. Add to that roadtrips and stuff, we drive over 100000 Kms within 3 years in every car we've ever owned. So the first fuel pump issue arised at about 30000 Kms, just before warranty was about to expire, second fuel pump issue exactly 1.5 years, so thats about 45000 kms after replacement and the subsequent issues happened towards the last phase of the Polo in my life, when it had covered 90000+ Kms after which we ultimately had to sell it before it could literally tear our pockets and demand more and more money to keep running.
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Old 26th May 2017, 11:57   #132
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

Cross-posting from the Vento official review thread since anantu's experience seems to fit right into this thread.

Quote:
Just now at 3.30 PM they called up and said that the injector is not receiving fuel and that the entire fuel system has to be changed. The cost of this as per the service manager would be upwards of Rs. 2.5 Lakhs. I asked them why cant a particular part of the system be changed if it was faulty and why the entire system has to be changed. For this they had no immediate answer.
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Old 17th July 2017, 15:32   #133
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Default Volkswagen Vento Diesel - Repeated Fuel Injector Issues

I own a Volkswagen Vento Comfortline TDI - 2012 model (Diesel). It has run ~42K km and has been serviced regularly on time from the Volkswagen Service Center at Topsia, Kolkata.

Since January of 2017 I am facing repeated issues with the fuel injector. The first problem occurred on the morning of 27th Jan, while I was travelling from Bhubaneswar to Kolkata. At about 300 km from Kolkata, the car stuttered and started vibrating, and the RPM would not go above 2000. Did not find any road side assistance from Volkswagen. So I had to drive the whole distance at below 2000 RPM. After investigation at the Topsia center, they informed me that the 4th injector from the left is out of order, so they need to replace the same. The total repair work cost me Rs 23, 000. They also included the charges for checking all the injectors.

On July 9th, 2017 the same problem recurred after about 5 months. This time when I took the car for repair they said, that the first injector is now out of order and I need to pay another 23000 to fix the same. Not only that, since the injector is not available I will have to wait 7 - 10 days for the injector to arrive.

The service center could not give me any root cause of this problem. Nor did they make any effort to expedite the delivery or recognize the fact that it is unusual for such basic parts to be damaged so frequently.

Any suggestions is this a common occurrence. How can I get this addressed? Appreciate any help / suggestions in this regard.
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Old 18th July 2017, 08:51   #134
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Default Re: Volkswagen Vento Diesel - Repeated Fuel Injector Issues

I own an 1.6 Highline TDI of similar vintage & had one injector replaced last month, mind you the odd is still under 25K.
I never got stranded or anything, just that the engine was over rattly lately.
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Old 19th July 2017, 10:38   #135
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Default Re: A case of unreliable Volkswagen Ventos (2010 - 2012)

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Originally Posted by ninjatalli View Post
I got all 4 injectors replaced as well as the EGR valve cleaned. Did 1000+ km ride after that, the car is running fine.

My friend had to sell off the car for ~1.6L - practically scrap value. He's considering taking VW to court.

I'll share a detailed post on my experience later.

Detailed post and experience out here for anyone who is facing the injector issue and/or needs clarity on this problem with the older Vento/Polo Tdi engines.

Post Link: 6th Year update: Injectors replacement, glow plug change and other updates @72,000kms

Last edited by ninjatalli : 19th July 2017 at 10:42.
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