Go Back   Team-BHP > Under the Hood > Technical Stuff


Reply
 
Thread Tools Search this Thread
Old 17th October 2016, 11:59   #16
BHPian
 
sbalagru6's Avatar
 
Join Date: Sep 2006
Location: Bangalore
Posts: 128
Thanked: 54 Times
Default Re: Bumper.com - Dent repair, paint jobs & more in Bangalore

In their website, they have mentioned 3 garage locations (Kudlu Gate, Whitefield & Banaswadi). Mine was taken to Banaswadi location garage.
sbalagru6 is offline   Reply With Quote
Old 25th December 2016, 00:47   #17
Senior - BHPian
 
binz's Avatar
 
Join Date: Aug 2005
Location: Bangalore
Posts: 1,296
Thanked: 347 Times
Default Re: Bumper.com - Dent repair, paint jobs & more in Bangalore

Quote:
Originally Posted by sbalagru6 View Post
STAY AWAY FROM THEM

I have had very bad experience with this guys. After going through some of the reviews here, given my car for front left fender dent removal & painting.
.
.
.
Now I am waiting for morning call on their final decision. Please advice on how to take this forward? Is there any higher management contacts you guys can help me with?
Any updates on how they went forward?

Eager to know since my car is going through a full body respray along with a change in color!
binz is offline   Reply With Quote
Old 25th December 2016, 05:28   #18
Distinguished - BHPian
 
shankar.balan's Avatar
 
Join Date: Apr 2008
Location: BLR
Posts: 7,869
Thanked: 4,929 Times
Default Re: Bumper.com - Dent repair, paint jobs & more in Bangalore

I really don't know why one would go to someone like this when one already knows that there are good resources available, like Trend Automobiles and Sai Colorium and so on.
I would even think the authorised garage would be a better bet than some incompetent "aggregator" of services of this kind.
Very clearly once they get under pressure they will resort to all sorts of tactics to get you to spend more, so that their own relevance goes up!
shankar.balan is offline   Reply With Quote
Old 26th December 2016, 12:52   #19
BHPian
 
sbalagru6's Avatar
 
Join Date: Sep 2006
Location: Bangalore
Posts: 128
Thanked: 54 Times
Default Re: Bumper.com - Dent repair, paint jobs & more in Bangalore

Quote:
Originally Posted by binz View Post
Any updates on how they went forward?

Eager to know since my car is going through a full body respray along with a change in color!
They fixed and painted the RH side running board at their cost and asked me to pay 1600 for fixing & painting the LH side front fender again. I agreed and job was completed.

Oh boy such a shoddy job it was, hand mark all over the place. Running board paint color not matched properly with car color . Didn't want to go through the same ordeal with them again and just took the delivery.
sbalagru6 is offline   Reply With Quote
Old 6th January 2017, 20:08   #20
BHPian
 
sbalagru6's Avatar
 
Join Date: Sep 2006
Location: Bangalore
Posts: 128
Thanked: 54 Times
Thumbs up Re: Bumper.com - Dent repair, paint jobs & more in Bangalore

Quote:
Originally Posted by shankar.balan View Post
I really don't know why one would go to someone like this when one already knows that there are good resources available, like Trend Automobiles and Sai Colorium and so on.
I would even think the authorised garage would be a better bet than some incompetent "aggregator" of services of this kind.
Very clearly once they get under pressure they will resort to all sorts of tactics to get you to spend more, so that their own relevance goes up!
Quote:
Originally Posted by binz View Post
Any updates on how they went forward?

Eager to know since my car is going through a full body respray along with a change in color!
Last week one gentleman from bumper got in touch with me. He wanted to fix a meeting and talk about my experience with them. Initially I was reluctant, since these types of calls I have experienced so far are of customary feedback one's. But this person was persistent and followed up with me number of times.

So today I met him at a coffee shop. He is also a car enthusiast like us, looks like he is taking care of multiple responsibilities like quality, customer experience, promotion,etc.. He was very polite and attentive to what I have to say. He has listened to my complete story & apologized for the experience I had with bumper.

He said mine was a rare case where customer was not happy/satisfied and bumper wants to make sure each and every customer they service have a great experience/relationship with them. He has taken feedback from me on what and all went wrong in my case and what they can work/improve on.

They have initiated a complete refund of amount paid so far And offered to repaint the car again free of cost to my satisfaction I have told him that once me/car is free, will contact him and fix an appointment to repaint the car.

Also on bumper acting as a mere aggregator part,he clarified that they are only renting space in existing garages. Having their own people/equipment's/material and the people are trained by reputed brands like GM/PPK/etc..

So I am giving them benefit of doubt that mine was one in a million case. Hope they do take care of their future customers.
sbalagru6 is offline   (3) Thanks Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
DIY: Fixing a Bumper Dent [No Painting] RiGOD DIY - Do it yourself 5 27th January 2016 11:04
Rear bumper damaged at A.S.S, Promised replacement bumper. Edit: Got new Bumper. amitk26 Technical Stuff 18 26th February 2011 23:52
Dent on the body - Will the paint peel off if I repair it? ankura12 Technical Stuff 16 27th January 2008 13:52
Dent on front BUMPER. cranil7 Modifications & Accessories 8 21st December 2006 14:27


All times are GMT +5.5. The time now is 21:28.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks