Go Back   Team-BHP > Under the Hood > Technical Stuff

Thread Tools Search this Thread
Old 12th June 2017, 21:03   #106
Join Date: May 2010
Location: Singapore
Posts: 479
Thanked: 1,051 Times
Infractions: 0/1 (9)
Default Re: Water leakage in my new Innova Crysta - where has Toyota's famed quality control gone?

It is great that your issue has been resolved.
However, I am surprised that people here support the removal of the video. Why? It was not a fake video. What right does the management have to dictate how its products would be photographed? They may later tell you to delete this thread.
And why the sympathy for Toyota? They are charging more than 20 lakhs for a product that fails a shower test. In any European country this would have ensured a recall at least. Why do we keep bowing before these MNCs which take us for granted? The service manager's job is to help you irrespective of the existence of the video. If that doesn't happen, what's the big hype about superb customer service about?
I am going a bit OT but I really got better treatment getting my Nano serviced when compared to what I saw with a friend's Etios. The dealer attitude was so different! Toyota knows that they can bring in overpriced underwhelming products. Toyota is no different from Tata, Maruti and Hyundai and it is high time people accept that here. I have experienced all these brands and thats the reason I'm saying this.
Nissan1180 is offline   (1) Thanks Reply With Quote
Old 12th June 2017, 21:11   #107
Senior - BHPian
R2D2's Avatar
Join Date: Oct 2008
Location: Punya Nagari
Posts: 2,295
Thanked: 2,039 Times
Default Re: Water leakage in my new Innova Crysta - where has Toyota's famed quality control gone?

Originally Posted by vishy76 View Post
I think he already mentioned them in his thread. The Crysta niggles thread was started by him sir.
Yep, thanks. Except for the ones related to tyre issues I am keenly reading other posts.

PS - Read the thread. Teething problems probably due to the new model. But then the OP has this to say:

Originally Posted by mints21 View Post
Yes, I too will not hesitate to buy another Toyota. There may have been niggles but then the service provided is best in class till date. But again, Toyota has been pro active in handling the issue and I hope it does not come up again.

Precisely what has kept me with Toyota. My 2008 Altis still gets a lot of TLC from me and the local TKM ASC. The ownership experience has exceeded my expectations. No regrets whatsoever buying 2 Toyota vehicles since 2006.

Last edited by R2D2 : 12th June 2017 at 21:40. Reason: added PS
R2D2 is offline   (3) Thanks Reply With Quote
Old 13th June 2017, 12:03   #108
mints21's Avatar
Join Date: Nov 2013
Location: India
Posts: 777
Thanked: 1,271 Times
Default Re: Water leakage in my new Innova Crysta - where has Toyota's famed quality control gone?


The niggles thread was started by me and I never wanted to start another thread on their VOC.

The problem that I had was a sudden tyre burst on my Innova Crysta 2016 which had 17 inches alloy wheels on National Highway -1 with my family of five on board at 1645 hrs near Amritsar in Punjab.

The dealer that services my car was prompt and replaced all five alloys and tyres with 16 inches alloy wheels under warranty.

In my case the problem was with the VOC while the dealer principal was very supportive. There is no doubt that the ownership experience is far better from other manufacturers but at the same time I feel that Toyota has started sliding somewhere when it comes to pro-activeness in handling issues.

Here is the picture of the tyre.

Name:  FCrysta 2.jpg
Views: 2218
Size:  148.3 KB

For more pics please refer this thread.

Link:http://www.team-bhp.com/forum/tyre-a...ml#post4191996 (Tyre damaged from hitting the kerb. Now what?)

Last edited by mints21 : 13th June 2017 at 12:20.
mints21 is offline   (3) Thanks Reply With Quote
Old 1st October 2017, 01:02   #109
Join Date: Mar 2010
Location: Hyderabad
Posts: 350
Thanked: 157 Times
Default Re: Water leakage in my new Innova Crysta - where has Toyota's famed quality control gone?

Posting on behalf of a reddit user since he doesn't has team-bhp membership and has applied for the membership recently. @Mods, please suggest if this can be moved to a new thread.

This looks like another case of water leakage issue with Crysta.

TL;DR - We bought a brand new Innova in April, the car has been LEAKING WATER due to the rains and other sensors have been malfunctioning as a result. Dealer (and the manufacturer) want to repair the car and give it back to us, while believe we should be refunded or given a new car as the vehicle we received is clearly faulty and not safe to drive.

Water Leakage Videos -

Nonstop Sensor Alarms -

Hello all,

My family recently purchased a brand new new petrol Toyota Innova Crysta from Shinrai Toyota in Mumbai in the month of April. Currently, the car has only driven 1800-2000 KM since purchasing it so it is still in brand new condition.

During the past few months we have experienced unbelievable problems with the car and I just wanted to spread the word and let other people know to be wary before they decide to purchase the “reliable” Toyota Innova Crysta.

Our problems started when the cheaply made interior plastic door panels broke within the first few weeks. We complained and fought with them and managed to convince them to replace it. The door panels are so poorly made that the paint coating on them is already peeling (Even on the replacement) after just a few months of light use. The leather lining on the passenger door panel also has started to peel out from the seams.

Last month, while driving the car, the trunk open light and indicator started beeping and flashing and wouldn’t turn off even though we repeatedly tried to switch off the car and re-open and close the trunk. There was also some other warning light displayed. We didn’t think much of it at the time, and took the car to the dealer be checked. They claimed that the trunk wasn’t closed properly, and that water may have entered the petrol tank (possibly because the pump we filled it at scammed us according to the CSR Rep at Shinrai - we fill up our tank at Hindustan Petroleum in south Bombay and I highly doubt they are mixing water in their petrol). They “fixed” it and we took the car back. We also noticed some water in the trunk and utility area in the trunk but thought that it might just be spilled water or condensation so we didn’t pursue it further.

Then recently, while driving in the rains, we were lucky to notice that water was actually LEAKING into the car in the trunk area from multiple locations! I documented the leakage and have posted the video links below. The car is leaking from multiple locations, so it is not an isolated issue. Clearly, water is also leaking into the petrol tank as the CSR rep at Shinrai told us that one of the alarm indicators was caused by water in the tank.

How is it possible that a BRAND NEW Toyota Innova (a hallmark of quality and safety in the industry) managed to get passed quality control if the car is leaking water during rains. The trunk open light continues to sporadically beep and blink for hours at a time (we often drive 2-3 hour distances in the day for work). Im guessing the sensor or electrical wiring is damaged from the water leakage. We’ve also been experiencing a rattling noise which seems to be coming from the front of the car, but we haven’t been able to recreate that to record it on video. We’ve had to drive 2-3 hours at a stretch with this alarm constantly beeping in the background multiple times!

We contacted the main Toyota-Kirloskar (they are the manufacturers of Toyota in India) office and they sent a representative to talk to us. They claim that nothing is wrong with the car and its just a small problem which they will fix in the dealers service center, and that its a very normal issue.

I refuse to believe that this is a normal issue, I’ve never heard of a brand new car LEAKING WATER during rain. If the factory couldn’t properly test the waterproofing of the car, I find it extremely hard to believe that other critical safety components are thoroughly tested (airbags, brakes, crash-testing, etc).

Please look at the images and videos I’ve uploaded and help us share this message so that people are wary before they blindly trust a once reputed brand.
Water leakage in my new Innova Crysta - where has Toyota's famed quality control gone?-hczdqkn.jpg

Water leakage in my new Innova Crysta - where has Toyota's famed quality control gone?-95nsdmz.jpg

Water leakage in my new Innova Crysta - where has Toyota's famed quality control gone?-kvdzoxm.jpg

Water leakage in my new Innova Crysta - where has Toyota's famed quality control gone?-sqorysr.jpg

Water leakage in my new Innova Crysta - where has Toyota's famed quality control gone?-dagh0dj.jpg

Water leakage in my new Innova Crysta - where has Toyota's famed quality control gone?-0lszk7n.jpg

Last edited by ottocycle : 1st October 2017 at 01:13.
ottocycle is offline   (4) Thanks Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Toyota Innova Crysta : Official Review GTO Official New Car Reviews 1597 15th July 2018 01:46
ICE upgrade for the Toyota Innova Crysta sridhu In-Car Entertainment 82 24th March 2018 18:14
Replacing our 2 lakh km Innova - Toyota Innova Crysta vs Ford Endeavour icyspikey SUVs, MUVs & 4x4s 31 16th May 2017 18:48
Toyota Innova Crysta @ Auto Expo 2016 GTO The Indian Car Scene 879 17th June 2016 10:38
Valparai -> Famed route -> Kochi: Monsoon magic from ghats to beaches KESriram Travelogues 34 14th August 2010 18:36

All times are GMT +5.5. The time now is 19:18.

Copyright 2000 - 2018, Team-BHP.com
Proudly powered by E2E Networks