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Old 12th July 2017, 21:48   #16
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Default Re: Shocked! ₹65 refund initiated by 99rpm.com for leaking engine oil can

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Originally Posted by a4anurag View Post
Guys,
...
One of the three bottles ordered were leaking. Instantly shot an email to 99rpm (email: sales@99rpm.com).
...
No response from them even after I sent them multiple reminders from 2nd July, 2017 (1 remainder email a day). Lost hope and thought of getting something else and going ahead with the service. So did a last try and sent them another email yesterday night. Got a reply today morning at 09:26 saying:

"Refund initiated against my order. Please check email for further details!"
....
Terrible! My suggestions:

Post this on Facebook.
Mail to the indian distributor and/or manufacturer for Selenia for damage to their reputation.
Dispute part of the payment on your debit or credit card and enclose proof of damaged goods.

Last edited by SDP : 12th July 2017 at 22:32. Reason: Please quote only relevant portions of the post and not entire large post
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Old 13th July 2017, 15:47   #17
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Default Re: Shocked! ₹65 refund initiated by 99rpm.com for leaking engine oil can

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Originally Posted by a4anurag View Post
Guys,

I had purchased engine oil for my Swift ZDi from 99rpm website

[b][i]One of the three bottles ordered were leaking.
Sir, my empathy with you for having received damaged goods and a very poor after sales service response.

Maybe I am out of touch so forgive me for posing this question -Why would you or any one else order fluids of any kind over the web for delivery via a courier service? - Oils, milk, eggs - something tells me that failure is built into the process. I am not for a moment chiding you just stating that fluids are best bought over the counter.
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Old 13th July 2017, 16:16   #18
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Default Re: Shocked! ₹65 refund initiated by 99rpm.com for leaking engine oil can

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Originally Posted by V.Narayan View Post
Why would you or any one else order fluids of any kind over the web for delivery via a courier service? - Oils, milk, eggs - something tells me that failure is built into the process.
Yes Sir, you are right.

Shouldn't have done such a thing. Learnt it the hard way. :( I'd better go to the MGP guy and get the supplies hereon.
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Old 13th July 2017, 16:21   #19
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Default Re: Shocked! ₹65 refund initiated by 99rpm.com for leaking engine oil can

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Originally Posted by a4anurag View Post
Yes Sir, you are right.

Shouldn't have done such a thing. Learnt it the hard way. :( I'd better go to the MGP guy and get the supplies hereon.
Thank you for taking my comment in good spirit. Best of luck.
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Old 13th July 2017, 17:59   #20
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Default Re: Shocked! ₹65 refund initiated by 99rpm.com for leaking engine oil can

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Originally Posted by V.Narayan View Post
Maybe I am out of touch so forgive me for posing this question -Why would you or any one else order fluids of any kind over the web for delivery via a courier service? - Oils, milk, eggs - something tells me that failure is built into the process.
With due respect sir, I have simply stopped going physically for any groceries at all. My go-to 'person' is now Amazon be it milk, cooking oils, juices, spreads, eggs or anything under the sun. In my experience of using them for the last 1 year+, they are packed expertly and IF spilt, taken back with out a word of protest.

To be blunt, 99rpm are behaving like boorish dinosaurs in this online world.
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