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Old 18th April 2007, 21:13   #16
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DieselFan,

This is amazing.
Shouldn't we congratulate Maruti for acknowledging and fixing ECU related problem without creating any fuss ?

First - they could have completely ignored saying it's a non-issue as the problem is reported intermittently on certain RPM. I have read a Skoda customer story in Pune where he finally went to Consumer court who ordered Skoda India to fix the problem or replace the car...and it was a simple suspension-related problem Skoda were not ready to accept!!!

Second - Going by the overall education level at various dealerships in India, this problem could have been easily ill-diagnosed resulting in a lot of experimentation with the car. I own a Honda City and Honda dealer sucks.

Hats off to Maruti customer service.

At least you should be happy that you own a car made by the most responsive car company in India.

By the way, you said on 28th March that you are driving Swift Diesel for last 40 days! How did you get it so early when everyone else is crying that there is huge waiting. Do you work for Maruti ???
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Old 19th April 2007, 16:06   #17
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Default No I do not work for Maruti.

anandpadhye,

I do not work for Maruti but in a software firm here in Bangalore. I went to a dealer who had just started his dealership, took a test drive and booked this car on 10-feb and the car was delivered to me on 20-feb (Maybe first mover advantage). Very few people know about this dealership. It is Kalyani motors on Mysore Road.

Mandovi Motors JP nagar has been very responsive. I did a wise decision to go to them for first service as the kalyani folks do not yet have a service station of their own.They don't WOW the customer but they are professional enough not to ignore a genuine problem faced by the customer. I still feel Hyundai was more responsive in terms of customer feedback then Maruti. Hyundai Santro was my earlier car.
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Old 28th April 2007, 22:53   #18
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Default ECU Issue Acknowledged



Today i received this letter from the Suzuki dealer acknowledging the ECU issue and asking me to take my car over for a proper inspection and rectification of any issues free of cost. Thus the issue is now officially confirmed but i am extremely impressed by the Maruthi customer service.

In the 2 months i owned the car i have received about 4 calls from Maruthi customer care regarding the performance of the vehicle and feedback on he purchase. I also received 3 calls from the 3 Maruthi service centers in trivandrum reminding me of the first service and 1 letter acknowledging the ECU issue and offering free checkup and rectification.
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Old 29th April 2007, 03:50   #19
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lucky to buy a maruti
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Old 29th April 2007, 18:04   #20
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way to go, Maruti...
Honda, are you listening ???
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Old 29th April 2007, 18:07   #21
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BTW,
Dieselfan,
How is your swift doing?

Are you happy with it?

What's the FE ?
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Old 29th April 2007, 18:38   #22
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maruti people rock..my faith in them is increasin day by day after hearin all this
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Old 30th April 2007, 12:53   #23
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Good on Maruti to acknowledge and fix without a fuss. Other Swift diesel owners would do well to make note of this.
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Old 30th April 2007, 12:59   #24
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Whats this with tuning the keys ? i have never heard of anything like that.
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Old 30th April 2007, 13:43   #25
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I think the new MUL keys are RFID enabled. this is done to prevent making duplicate keys. the keys need to be programmed if there is any change to the ECU. It's a bit like your office access card.
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Old 30th April 2007, 14:56   #26
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In effect, you cannot duplicate your car keys except through MASS, right ?
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Old 30th April 2007, 14:58   #27
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yup you need to order a new set from them as putting a duplicate key in the new ignition switch will immobilise the engine.
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Old 30th April 2007, 15:24   #28
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when you mention new maruti keys..
how NEW?
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Old 30th April 2007, 15:44   #29
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Quote:
Originally Posted by babhishek View Post
when you mention new maruti keys..
how NEW?
Like, Swift D new. And I am told newer batches of Swift P too.
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Old 30th April 2007, 15:48   #30
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tagged keys are planned to be introduced across all models of maruti, thats what i have heard
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