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Old 29th June 2007, 16:41   #91
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Vid, the dealer is obviously pi**ed off with you and your uncle for escalating the issue. Cant blame you guys, though. Looks like someone from the dealer may have recieved some sort of a shake-up or something. That explains their attitude towards you guys.

As Jaggu said, i dont think Ford bashing is serving any purpose here.
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Old 29th June 2007, 20:50   #92
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Quote:
Originally Posted by vid6639 View Post
I'm just going to follow it up with Ford directly instead of the dealer. The only thing I was looking was for an acknowledgement from the regional manager in kolkata. Usually if you escalate with MUL or HM the regional head gets in touch with you promptly. I have done it with both MUL and HM and now know the regional head in bangalore personally.

I was looking at the same from Ford.
Yea, that's true. Even in my case I was contacted by the HM regional head of service after I called up the Chennai head office.
I don't like "bashing" any company, but this is terrible A.S.S from Ford.
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Old 29th June 2007, 22:56   #93
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Read the whole story, and only one thing came into my mind, that this thread is like the other one "Metro Ford Sucks, They totalled my fiesta while.......". what a shame on the name of a reputed company.
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Old 2nd July 2007, 11:59   #94
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Well Guys, belive me I did take couple onf instances to Chennai Ford plant and luckily the reaction from my delaer folks is more attention.

I strongly feel that in cases where you are not sure of things going right from your Ford delaers, do write to Ford Plant.

They will sure ensure the action being taken.

Note: Though the delare may feel pi..ed off but the call or report from Ford main pnat counts. Mind that the delar ratings depend on the attention given to details suggested by Ford.
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Old 2nd July 2007, 18:09   #95
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hi,

a query that i have on my mind: Is this type of event / damage covered under insurance?

Thanks,
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Old 2nd July 2007, 18:48   #96
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Vid, I can understand how traumatic stuff like this can be.
I would suggest getting hold of a Ford expert mechanic or a service guy from Mumbai.

having worked on many a flodded Fiesta diesel, they will know exactly what happens and what to look for.

Ask your uncle to go the dealer and take detail pictures of the damaged engine. That may help people to give better diagnostics.

Dont worry about the dealer getting pissed off. Keep the pressure on from Ford.
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Old 2nd July 2007, 18:51   #97
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Nope insurance doesnt cover this.

@Mpower, yeah I am regularly calling ford and asking for updates as it's been more than a week since I mailed them.

Also just got hold of this a few mins back from my dad:

will be calling up them tomorrow.

Quote:
These are the contact details of corporate contacts



Ford India P Ltd,
S.P. Koil Post
Chengalpattu - 603204
Phone : 91 44 27454375
Fax : 91 44 27455177

Regional Office - North

Ford India Pvt.Ltd.
Tower A, Ground Floor,
Unitech Cyber Park,
Greenwood City,
Sector 39,
Gurgaon - 122001
Haryana
Phone : 91 0124 6743000
Fax : 91 0124 6743075

Regional Office - West

Ford India P Ltd.
301, Central Plaza
CST Road, Kalina
Santacruz (E)
Mumbai - 400098
Phone : 91 22 67024300
Fax : 91 22 67024305

Regional Office - South

Ford India P Ltd.
Block - 1B, 1st Floor
RMZ Millenia Business Park
143, Dr MGR Road,
North Veeranam Salai,
Perungudi, Chennai - 600 096
Phone : 91 44 24551500
Fax : 91 44 24559965

Regional Office - East

Ford India Pvt Ltd.
55/55/1, Chowringhee Road,
Chowringhee Court,
Unit 33, Second Floor,
Opp. Nehru Children Museum
Kolkata - 500 071
Phone : 91 33 40073930 - 34

Last edited by Vid6639 : 2nd July 2007 at 18:55.
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Old 4th July 2007, 16:32   #98
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Try and get in touch with Ford @ custmail@ford.com
I wrote them a stinker about a service issue and the guys at Planet Ford responded within 24 hours (good on them). Ford takes customer complaints seriously and I would urge you to mail your grievance to their customer care id.
I have mailed them twice before this and both the time the response from Ford and the dealer was commendable.

Frankly if they have reason to believe that the engine was started once it was shutdown whilst being in water, theres very little hope of recovering anything. I guess this is more of an insurance issue, dont know if this comes under warranty.

Last edited by RacingForIndia : 4th July 2007 at 16:34.
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Old 4th July 2007, 16:34   #99
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RFI, i gave Vid the same id, and he had written in to them. Last time i checked, they were conducting their own investigations into the issue.
Hope it gets amicably resolved.
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Old 4th July 2007, 16:56   #100
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I do have some small positive update. They told the reason is water entering through the intake manifold and through the turbo into the cylinder.

They asked about insurance and I said the car's not flood affected so no insurance possible. I told them that it is a problem with the car as theres no water anywhere else.

They said they need more time to get back to me but they gave a hint that ford will help out as much as possible.

I am planning on taking it in writing from them even if it's a small ray of light.
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Old 4th July 2007, 17:05   #101
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well, thats something. The ganges ford must be quite chummy with the regional manager of ford, hence they might be upset that you have ruffled a few feathers.
Heads up, will see what i can dig out from the address book.
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Old 4th July 2007, 17:08   #102
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The ganges Ford guys i think have no idea whats happening. they called up asking what to do with the car as it's lying idle and they don't have space.

Also I have requested again to have the Kolkata regional head call me but that hasnt happened yet.
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Old 4th July 2007, 17:29   #103
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How about writing to Ford US to pressurize them? I do believe (and hope) that the US offices are more proactive in answering to customer queries - maybe that could set the ball rolling?

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Old 4th July 2007, 19:44   #104
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Vid, its quite possible for turbo charged engines to suck water through the intake manifold. Although the intake manifold sits high in the engine compartment, its downpipe usually ends behind the lower end of the front bumper. Thats the way it is in my RS and I guess the Fiesta is the same. I suspect once they rebuild your engine and start the car, they will "find" that the turbo also needs replacement.
Reading the previous mails, it looks like attempting to start the car, while in water was a no-no. I suggest your uncle should talk/write to Ford nicely to consider a goodwill repair claim. Tell him to play the 'old-man-put-to-lot-of-inconvenience-without-car card.
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Old 4th July 2007, 20:07   #105
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Exactly, since the water level wasn't that high the turbo must have been the first thing that must have gone bust. As I told you in my first post Vidyut you must certainly add the cost of the turbo to list of repairs too.
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