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Old 29th June 2007, 01:29   #1
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Default T stands for TATA or Trouble, Tyre issues

Friends
A colleague of Mine , with his heart in the right Place went for the TATA Xeta, saying that TATAs have come of age and make the best cars around.

However , Trouble began when his First set of OE Tyres went balding(Alignment Out: Spoke the MRF Guy at the Agency), when one fine day One of those tyres gave out and he nearly lost his life on the everbusy G T Road. The Chap comes to the TATA agency & is told : Go for Tubeless Tyres, He dishes out 15 grand from his pocket to switch tyres at 5000KM (not a Typo, 5 0 0 0 . 0 0 )Five thousand Mark. Two months it is fine

Yet again the car is driving like crazy He drives down 125 KM and Lo , One More tyre has baldness showing clearly on the Inside , (It is the Left rear wheel)

Suggestions requested for going through with Customer care at TATA and getting this thing solved. He is willing to go legal for this

Advise Guys
Regards
RG
This is for a resolution by TATA as the car has extended Warranty , and is only 8 months old
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Old 29th June 2007, 10:54   #2
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check the wheel alignment first, then check the struts, looks like defective camber angle of one of the struts causing the wear
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Old 30th June 2007, 00:44   #3
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Quote:
looks like defective camber angle of one of the struts causing the wear
Jaggu has pin pointed the exact problem , its definitely a defective camber angle problem and service centre guys will try to wash their hands off it by saying its a normal alignment problem .
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Old 30th June 2007, 21:55   #4
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would you not have warranty ? TATA has to take care of that & they will. have you approached them & if you have, what was their response.
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Old 30th June 2007, 22:16   #5
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Your friend looks like is headed for a long and protracted battle. Till it is resolved, please ask him to keep rotating the tyres at regular intervals. If the previous set had to be junked at 5000 km, then the rotation should be done perhaps every 500 km.
Please keep us posted on the progress.
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Old 30th June 2007, 23:15   #6
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Another thread to prove TATA cars haven't come of age!

Xeta must be a good VFM offer. but with problems like these popping up often, doesnt seem 'value' for money.
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Old 30th June 2007, 23:47   #7
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It could be a Manufacturing defect with the Tyres..! AFAIK- TATA offers only Bridgestone/Apollo/Goodyear/JK Tyre as OEM Tyres...MRF suits Maruti the best ! Not any other car...!

Last edited by wolfinstein : 1st July 2007 at 00:07.
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Old 1st July 2007, 00:01   #8
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I think this Xeta is one of those that slipped thru Tata's tightening QC. Bad luck.
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Old 1st July 2007, 00:37   #9
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@rohitgaur, I suggest your friend take a look at the section "Diagnosing problems from tyre wear" in the following website:

Car Bibles : The Wheel and Tyre Bible

In particular, the wear pattern in all the tyres should be examined in detail and then checked to see if they match any of the wear patterns described above (shoulder wear, centre wear, one-sided wear, spot wear, diagonal wear, feather-edged wear). Then the problem can be diagnosed from the given table.
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Old 1st July 2007, 04:21   #10
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It is normal for a new car to have alignment / wheel balancing problems. It should be clarified before and after we take delivery of the car. Even if it is a merc, it is always to recheck these things.

If the alignment and camber settings are fine, then you should've tried for a replacement in the first place itself. Now, It'll be a bit of a painful ride. But I wish your friend all the best.
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Old 1st July 2007, 09:17   #11
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My Indica V2 had a simlar problem. But was not an issue with the alignment though. The steel braids in the rear right tire melted and the tire lost shape Was very funny how it happened. But got it replaced under warranty.
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Old 1st July 2007, 13:02   #12
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When our indica v1 tyres went bald at 10,000kms, we were given new tyres on a pro rata basis, at 1/3 of cost(Tata says tire life is 30K)
He should take it to higher ups. If that does not happen, legal is the way
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Old 1st July 2007, 13:14   #13
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I think you need to pursue the case and tata guys will certainly help you ,they know there problems better than any body else a can quick Fix them ,and 1 % if they dont help then consumer court is the name of the game, just a 2 days back only in another thread i had told a guy to stay away from xeta and buy a wagon R or Santro ,and tatas have certainly not come of an age they only give inexpensive cars , with little money for service and spares ,but the cars are nowhere near as reliable as one expects them to be
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Old 1st July 2007, 13:17   #14
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I think your friend needs to call up the regional headoffice and talk to a senior customer care manager. Normally that does the trick in 90% of the cases. If it does not seem to work out write a stinker to the Tata Customer care. By then your friend probably would have gone into it for the long haul.
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Old 1st July 2007, 14:00   #15
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TATA=Tension And TROUBLE Always
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