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Old 6th December 2007, 10:27   #1
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Default santro (Nov 2004) crank shaft failure at 30000km

I have a terribly SHOCKING experience with my SANTRO XG Model Nov 2004 which recently started giving rattling sound during normal running. The car was running very smoothly after a routine overhauling was does just a couple of days back from local Hyundai dealer M/s Bhagat Singh Hyundai Motors in Rajpura (Punjab).First I thought its a fan noise but later car had to be towed to the local garage where the Hyundai Technician after initial inspection declared to be something inside engine which has to be diasmantled.I was told its a costly affair since I was not under extended warranty.They gave the estimate around Rs. 25000/- and said the spare cranck shaft will take time and also piston/rings will be replaced.
I took all the sanps of the broken shaft and sent to Hyundai repeatedly till date with an earnest request to consider my case for full comensation against TOO EARLY a failure which is entirely not expected just after 30000 km.I have approched telephonically and through varoius mails to their local,Patiala and Delhi Customer care division with one just reply that they have forwarded the case to their service dept.After the repairs I was told to collect the car after payment of Rs. 23400/- and if something comes out as compensation will be paid back to me. Till date nothing has comeout. I have also written them regarding a similar case of Dr.L.Murugan who has been compensated full amount excluding labour charges.This failure has totally shocked me and even after the repairs I am not comfortable driving fearing it may repeat again!!!I have being undergoing complete restlessness and mental torture since the incidence.The company is silent totally and not ready to listen anything because of one fact that I was not under extended warranty!!Please suggest.

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Last edited by tsk1979 : 6th December 2007 at 12:04.
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Old 6th December 2007, 12:05   #2
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Why did you get the engine overhauled so early?
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Old 6th December 2007, 13:01   #3
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Yes, why was the engine overhauled. Its not normal to overhaul an engine within 30K kms.
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Old 7th December 2007, 10:37   #4
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Quote:
Originally Posted by Spitfire View Post
Yes, why was the engine overhauled. Its not normal to overhaul an engine within 30K kms.

IT WAS JUST A ROUTINE OIL CHANGE AND TUNING ONLY PRIOR TO FAILURE. NOT A COMPLETE ENGINE WORK.

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Last edited by tsk1979 : 7th December 2007 at 11:12.
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Old 7th December 2007, 11:13   #5
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Can you post the snaps of the broken shaft.
I will help understand what exactly happened.
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Old 7th December 2007, 11:22   #6
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Crankshaft failure = defective crankshaft
But why piston rings at 30 thousand?
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Old 7th December 2007, 11:23   #7
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This isnt the first of its case. There are other Santros reported with the same problem on the forum. If I were Hyundai, I'd look into it very proactively and with an open mind.
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Old 13th December 2007, 18:24   #8
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Quote:
Originally Posted by tsk1979 View Post
Can you post the snaps of the broken shaft.
I will help understand what exactly happened.
Please give your mail address where I can send the snaps.Thanks
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Old 13th December 2007, 19:42   #9
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Quote:
Originally Posted by msvilkhoo View Post
Please give your mail address where I can send the snaps.Thanks
Please post it on the forum so that members can have an idea of what exactly happened.

About this problem, although it is no assurance, but let me tell you that you are not alone in this. Hyundai has had this crazy problem of breaking crankshafts, axles etc for quite some time now. We have a bunch of these already reported on this site.

I am getting more and more convinced by the day that Hyundai's are better left aside. In fact for quite sometime now I have even stopped recommending Hyundais to people when they ask for a 'good car'. Your case only bolsters my views.

Its happening a little too often for anyone's comfort. I do not think a car (any car) should have such a catastrophic failure within 30,000 kms.
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Old 13th December 2007, 21:44   #10
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Please post up the pics for analysis. Within how many KM after changing oil did crank failed? & prior to oil change was there any sign of roughness/vibration, loss of power from engine?
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Old 19th December 2007, 13:02   #11
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It ran extremely well after changing the oil for nearly 250 km.noise was sudden like a rattling sound in the running car when I was just about 1 km to reach home.I thought it may be a fan noise.Next day morning it did not strat at all.Hyundai technician came to my house and he advised car to be towed to their workshop.Thier first reaction was that this is the first case they have come across.I am sending the snaps>
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Old 19th December 2007, 13:11   #12
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Quote:
Originally Posted by Ford Rocam View Post
Please post up the pics for analysis. Within how many KM after changing oil did crank failed? & prior to oil change was there any sign of roughness/vibration, loss of power from engine?
It ran 250 Km very very smoothly like never before after changing the oil.Just 1 km before to reach home I heard rattling sound which I thought immediatly opening the bonnet cover would be from fan.Later car had to be towed to Hyundai workshop.To Hyndai local people it happened to be thier first case ever.
You may please try to view the snaps as per link below:
file://192.9.200.109/My documents/Hy...nck fail snaps
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Old 11th March 2008, 09:30   #13
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the snaps of broken cranck shaft of my Hyundai Santro XG model 2004 run 30000km are now attached.
Attached Thumbnails
santro (Nov 2004) crank shaft failure at 30000km-25102007305.jpg  

santro (Nov 2004) crank shaft failure at 30000km-25102007306.jpg  

santro (Nov 2004) crank shaft failure at 30000km-25102007307.jpg  

santro (Nov 2004) crank shaft failure at 30000km-25102007308.jpg  

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Old 11th March 2008, 11:22   #14
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Looks like the end has sheared off.. Manufacturing defect, if you ask me.

Also, Did you check if they have really filled oil after the oil change? Some times, given the standard of service in India, these idiots can forget to refill after draining off the old oil from the engine. That could explain the damage to the pistons.
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Old 11th March 2008, 15:31   #15
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Relevant point. Actually, photo of the pistons will reveal the sequence of events. Could be no oil was filled, which led to engine seizure and consequently shearing of the crankshaft. If only crank failure due to mfg. defect, pistons should not be damaged. But on engine rebuild, new pistons would be used even if the earlier one was undamaged.

In either case, whether negligence of their service outlet or mfg defect, Hyundai cannot shirk responsibility. Its bad of them to avoid the customer.
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