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|4th September 2008, 11:31||#16|
Senior - BHPian
Join Date: Dec 2007
Thanked: 146 Times
Now this is great!
Way to go Toyota! Atleast we have one MNC car company which treats a customer as he want to be treated, a King! :-)
Taking ownership of the issue and rectifying it shows their true professional nature.
Wishing Toyota all the more success with their new release!
HONDA - are you reading this???
|4th September 2008, 11:48||#17|
Join Date: Jul 2006
Thanked: 21,074 Times
|6th September 2008, 07:59||#19|
Senior - BHPian
Join Date: Mar 2007
Location: Bhagyanagaram. (A.K.A. Hyderabad)
Thanked: 47 Times
i meant while sticking a sticker i dont think one could have missed this part!!!
and YEAH Hondas are you listening???????
Last edited by rider60 : 6th September 2008 at 08:01.
|6th September 2008, 13:12||#20|
Join Date: Feb 2004
Thanked: 103,543 Times
Fantastic job, Toyota...a pat on the back is well-deserved. Honda could probably learn a thing or two from you, considering Jmathews recent thread where a repainted Civic was sold to him as new.
Some food for thought : During the early days of Lexus' launch, a lady reported a problem whereby her heel broke when using the accelerator pedal. Guess what? They repositioned the damn pedal for more comfort on all their models. At another time, there was a minor recall that applied to some 3,000 cars. Instead of asking customers to bring their cars over, Lexus sent engineers to the owner's houses and got the changes implemented. Right then and there.
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