Go Back   Team-BHP > Under the Hood > Technical Stuff


Closed Thread
 
Thread Tools Search this Thread
Old 27th September 2008, 12:31   #31
Senior - BHPian
 
Join Date: Sep 2007
Location: New Delhi
Posts: 3,083
Thanked: 252 Times
Default

Quote:
Originally Posted by GTO View Post
Yup, my Jeep has the condensor right in front. But zilch overheating in the city. I have seen many non-aircon Classics having their temp go high if cruising at a constant 90 - 100. The minute you vary speeds, the needle drops drastically.
Would be interesting to see the coolant temperature at Engine outlet and that at radiator outlet! Should reveal something.
Maybe the waterpump impeller is too small?
anupmathur is offline  
Old 27th September 2008, 19:29   #32
Senior - BHPian
 
nitrous's Avatar
 
Join Date: May 2004
Location: UAE/Lon/Madras
Posts: 6,966
Thanked: 282 Times
Default

@vij4all:
Do you still have warranty on the car?
If not, PM me, we'll find a real cheap solution for the AC. And a better diagnosis for the rest.
nitrous is offline  
Old 30th September 2008, 15:34   #33
BHPian
 
Join Date: Aug 2008
Location: Thane
Posts: 108
Thanked: Once
Default

wrote to ford 4 times and got some exec level guy calling me and repeating like a parrot that they cannot do anything since it is out of warranty. Ive now written to the MD directly on his email id but i dont think much will happen.

My car continues to be at Chennai Ford and now im fighting to atleast give my car back the way it was minus the radiator fan or the cost of it.

Nitrous my friend since I just joined im unable to pm you but will be highly grateful for your help since im new to Chennai. Pls pls pm me and help me out.

Thanks
vij4all is offline  
Old 2nd October 2008, 12:49   #34
BHPian
 
Join Date: Aug 2008
Location: Thane
Posts: 108
Thanked: Once
Default

Heres the latest update...i kept writing to ford repeatedly and some executive called me up and kept repeating like a parrot that nothing could be done in my case. He kept asking where I had bought the car from. I patiently told him that it would not make a difference since I was not in warranty anyway. I finally asked him to make his boss, the head of customer relations talk to me. The other gentleman called back but wasn't of much help so I finally requested him to remove the radiator fan and return the car to me the way i had given it to them. He agreed.

I went home a relieved man thinking atleast I had not spent anything extra and that I would get my car back the next day. Just before leaving from work, I sent the trail mails to the personal email of the MD (which i googled and did some guesswork as to what the id could be).

That night I got a call from a gentleman who spoke in a foreign accent. Introduced himself as the General Manager Asia Pacific and that the MD had forwarded my mail to him and that he was going to try and help me out. For the next 30 minutes, I narrated and vented albeit in a subtle manner. I also told him that Team BHP experts felt that the service centre was shooting in the dark.

At the end of it, the GM asked me how i was managing without my car for the last 12 days. I replied that i used autorickshaws. "First thing Im going to do is give you an alternate car for use" he said. Hmmm.Well begun is half done I thought. "secondly" he continued "Im not promising you anything free but am sending my operations manager to the service centre tommorow to check what has happened to the car and will get back to you".

Next day the same service centre guys and the executive from ford called me up atleast half a dozen times asking me to take the replacement car. I was at work so I wasn't excited about it anyway. Then in the afternoon the GM called back and said that he could confirm that it was because of overheating that the PCM had a circuit problem with the AC and that had also caused the AC compressor to malfunction alongwith the high humming fan noise. He then went on to say that the total cost with labour would work out to approximately Rs 70,000 /-. My heart skipped a beat. "But considering what you have been through, I will be happy to waive off 50% and thus will charge you Rs 35,000". I could not believe my ears. He repeated it again.

I agreed and gave him another proposition. I told him that since I had purchased a secondhand car and was unhappy, he had the option of converting me into a lifetime happy ford customer by exchanging my fusion for a new car and i would be happy to pay the difference. his response " I will be happy to serve you and have you as a customer. I will speak to the dealers and get you the best deal".

And to think that just 24 hours back I had sworn never to even go near a Ford ever again.

Well for the moment alls well that ends well but in India unless you know who to approach, customer service still remains a long way to go.

Thanks for all your help and suggestions. My technical knowledge has certainly gone up leaps and bounds
vij4all is offline  
Old 2nd October 2008, 20:00   #35
BHPian
 
im_srini's Avatar
 
Join Date: Sep 2006
Location: Portland
Posts: 956
Thanked: 368 Times
Infractions: 0/1 (5)
Default

Wow, that's an amazing turnaround !

The manufacturers who're known to ignore the plight of their unfortunate customers can certainly take a leaf out of Ford's book !

And, I guess congratulations are in order

So how're you going to break-in your new car, another drive to Mumbai ?
im_srini is offline  
Old 2nd October 2008, 23:20   #36
Team-BHP Support
 
Jaggu's Avatar
 
Join Date: May 2004
Location: Bangalore
Posts: 17,742
Thanked: 7,449 Times
Default

Hey congratz and enjoy your new ride, i had one for 7 years and was a very happy customer of Ford India. They do build really good drivers cars, and if treated proper serves long years trouble free.
Jaggu is offline  
Old 2nd October 2008, 23:53   #37
BHPian
 
Sowmya's Avatar
 
Join Date: May 2007
Location: Bangalore
Posts: 494
Thanked: 16 Times
Default

Quote:
Originally Posted by vij4all View Post
Heres the latest update...i kept writing to ford repeatedly and some executive called me up and kept repeating like a parrot that nothing could be done in my case. He kept asking where I had bought the car from. I patiently told him that it would not make a difference since I was not in warranty anyway. I finally asked him to make his boss, the head of customer relations talk to me. The other gentleman called back but wasn't of much help so I finally requested him to remove the radiator fan and return the car to me the way i had given it to them. He agreed.

Why dont u post the ID ? It may also help others ...
Sowmya is offline  
Old 3rd October 2008, 08:30   #38
BHPian
 
Shashank.A's Avatar
 
Join Date: Sep 2007
Location: New Delhi
Posts: 479
Thanked: Once
Default

Quote:
Originally Posted by Sowmya View Post
Why dont u post the ID ? It may also help others ...
That would not be a good Idea. The best way would be to ask it over PM is anyone needs it.
Shashank.A is offline  
Old 3rd October 2008, 11:33   #39
Team-BHP Support
 
benbsb29's Avatar
 
Join Date: Nov 2006
Location: Brisbane
Posts: 8,017
Thanked: 3,466 Times
Default

Vijay, amazing turnaround. Now, lets see the trumpcard they come up with.
Under the options, which would be your choice as your next car?
benbsb29 is offline  
Old 3rd October 2008, 12:22   #40
BHPian
 
Glass's Avatar
 
Join Date: May 2008
Location: MegaBHPian* at Hyderabad
Posts: 252
Thanked: 12 Times
Default

Way to go, Ford!
First the car replacement for another Team-BHPian and now this! A relief to see responsiveness, since I myself own a Ford!
Glass is offline  
Old 3rd October 2008, 16:18   #41
Senior - BHPian
 
akroy's Avatar
 
Join Date: Feb 2006
Location: San Francisco, CA, USA
Posts: 2,414
Thanked: 29 Times
Default

Hey Vijay, amazing turnaround !! Which car are you choosing now? (Fiesta D, Fusion D or something else)
Anyway, all is well that end's well, after some horrific experiences you finally had something really nice to cheer for.

Have a nice Varanasi trip in your new car.

Good Luck
Abhi
akroy is offline  
Old 3rd October 2008, 16:49   #42
BHPian
 
Join Date: Mar 2005
Location: goa
Posts: 981
Thanked: 43 Times
Default

Congrats Vijay, a lot of credit must go to the sincerity that you must have spoken with.
Do let us know what deal they have offered you on the new car, and whether you have taken it up.
filcord is offline  
Old 3rd October 2008, 17:03   #43
BHPian
 
unni.ak's Avatar
 
Join Date: May 2007
Location: Bangalore
Posts: 777
Thanked: 80 Times
Default

Congrats Vijay. Really happy with the way things have turned out for you. :-)
unni.ak is offline  
Old 3rd October 2008, 17:58   #44
Senior - BHPian
 
hellstar's Avatar
 
Join Date: Dec 2006
Location: Bangalore
Posts: 1,071
Thanked: 17 Times
Default

Congrats Vijay on your success.

I belive as usual resolution of such issues boil down to how soon you are able to get the attention of the management at the decision making level .These are the people who value and know the credibility of a brand name . The guys we call up at helpline number are totally helpless and are always at the recieving end of such disgruntled customers to such an extend that after some point in time they loose the sensitivity that they have for the customer.

Last edited by hellstar : 3rd October 2008 at 18:00.
hellstar is offline  
Old 4th October 2008, 23:10   #45
BHPian
 
Join Date: Aug 2008
Location: Thane
Posts: 108
Thanked: Once
Default

to be very honest i cannot afford any car at this moment. i invested 3.9 lakhs in this fusion and have now spent another 35k (car yet to be re claimed back from the service centre and paid for). But given what i have gone through and the fact that id have to choose from a ford, the cheapest option seems to be the fiesta exi (petrol) @ roughly 7.20 on road. Assuming a best case scenario of them giving me 3.20 for the fusion, that would mean an extra 4 lakhs.

My heart still beats for an SX4.
vij4all is offline  
Closed Thread


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
From Fusion to Fusion: My Ford Fusion Diesel Plus (TDCi/DuraTorq) Glass Test-Drives & Initial Ownership Reports 87 9th July 2013 19:50
Opel Corsa Sail 1.4 Engine heating problem. Please Help! stevie Technical Stuff 15 20th January 2010 00:59
Ford cuts price of Fusion diesel by Rs 22,000 + Fusion Plus re-introduced ajnagpur The Indian Car Scene 40 3rd June 2008 10:41
weird heating problem in accord prateek Technical Stuff 23 22nd June 2007 16:29
Over Heating Problem lancer_maniac Technical Stuff 13 13th December 2006 20:32


All times are GMT +5.5. The time now is 15:32.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks