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Old 19th April 2010, 12:01   #181
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Default AUTOCAR news on Sachin Takkar's Punto

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Originally Posted by Palio_2005 View Post
Hi guys, I heard that Autocar has published an article or something about this issue. I am very surprised to see Fiat's response. It's really strange that they are unable to resolve the issue.
Here is the news on Autocar April 2010 issue:

Pune-based Sachin Thakkar was initially pleased with his 2009 model Grande Punto. But a few thousand kilometers into his ownership, he discovered uneven wear on all four tyres. On complaining to the authorised dealership, he was told that the terrain he drove on contributed to additional stress and wear on the tyres. However, a series of tests concluded that the tyre wear was normal. As a gesture of goodwill, the carmaker replaced the punto's tyres with upsized ones along with a set of alloy wheels.

An unconvinced Sachin believed there was a defect with his car and contacted Autocar India for assistance. We requested senior officials at Fiat India to take a close look at his Punto. While we received confirmation from fiat that the problem had been resolved, Sachin's woes had not ended. After clocking just about 14,000 km, he informed us his car had already gone through four sets of tyres! Fiat's last correspondence to him stated that his Punto meets all specifications, has no faults and concludes that the type of terrain and winding roads the Punto was driven on were responsible for the peculiar tyre wear.

Sachin could not digest this response. So we approached a tyre specialist for an expert opinion. On close inspection, the tyres showed signs of wear due to improper alignment. The castor was incorrect, which led to premature tyre wear. Sachin is unhappy with the manner his problem has been handled thus far by Fiat.

AUTOCAR SAYS
Tyre wear not only depends on the type of surface a car is driven on but also on other factors like wheel alignment and balance. Correct tyre pressure is very important as well. Incorrect Castor led to premature tyre wear on Sachin Thakkar's car. While Fiat India did well to replace the original set of tyres, the workshop should have detected the problem of premature tyre wear at the first instance itself. This would have saved Sachin considerable heartburn and expenditure.
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Old 19th April 2010, 13:15   #182
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What happened with the meeting with Rajeev Kapoor ?

Has the caster issues been resolved outside ( outside of Fiat ) ?

If this was really an alignment issue, I am really surprised that Fiat could not detect it !

Last edited by sdp1975 : 19th April 2010 at 13:19.
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Old 20th April 2010, 13:06   #183
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Originally Posted by sdp1975 View Post
If this was really an alignment issue, I am really surprised that Fiat could not detect it !
Precisely the reason why many of us get Alignment and Wheel Balancing done outside. Many of the Authorised Dealers do not think it's worth investing in a decent machine to check Alignment/Balancing.

During the initial days of our family's first car, we used to take it ONLY to the authorised dealer even for putting sunfilms. And we never knew that such a thing called Alignment and Balancing existed. Now as we know more, the first thing that we would do if we notice uneven tire wear, is to get the Wheel Alignment checked ouside the dealership.

My personal experience - A dealer never admits that he DOES NOT have good Alignment equipment. He either does a crap job, or sub-contracts the work to an outside Alignment shop.

Last edited by jinojohnt : 20th April 2010 at 13:07.
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Old 20th April 2010, 13:26   #184
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Now that it has gone so far, and got so much attention, wish that it gets settled with the consumer getting his due and the manufacturer doing the right thing. Does not matter what make, what car etc etc, its a matter of doing the right thing. Appreciate the courage sachin had to take it so far, not accepting advise of many who said- sell it and move on etc, but fighting for what is due to him.
Hope to hear some updates on this.
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Old 20th April 2010, 13:40   #185
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I have asked Sachin for the updates, I will update this thread once I get reply from him.
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Old 20th April 2010, 13:50   #186
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Reading this whole thread, I've got to say, that at least Fiat has done something, though the problem has not been totally resolved. A friend (Non Bhpian) had the same problem with his CRV. The incompetant dealer could not solve it. Finally he got it done outside. I told him he should have reported it to Honda. They would have taken action against the dealer. Another Goa Bhpian is also having major problems with the Maruti dealer. Inspite of reporting it to Maruti, they are not doing anything.
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Old 20th April 2010, 13:58   #187
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Quote:
Originally Posted by mkh View Post
Now that it has gone so far, and got so much attention, wish that it gets settled with the consumer getting his due and the manufacturer doing the right thing. Does not matter what make, what car etc etc, its a matter of doing the right thing. Appreciate the courage sachin had to take it so far, not accepting advise of many who said- sell it and move on etc, but fighting for what is due to him.
Hope to hear some updates on this.
+1 and to Sachin for his patience to deal with the issue rather than moving on. Not every one would have the time, patience and courage to fight for what is deserved.
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Old 20th April 2010, 14:07   #188
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Quote:
Originally Posted by jinojohnt View Post
Precisely the reason why many of us get Alignment and Wheel Balancing done outside. Many of the Authorised Dealers do not think it's worth investing in a decent machine to check Alignment/Balancing.
I too get my alignment work done outside.

I can still understand the dealership doing a sloppy job, but in Sachin's case the car went back to the Fiat Ranjangaon factory.

Anyways, let's wait to hear from Sachin the updates to get the true picture.
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Old 20th April 2010, 14:14   #189
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So Fiat's mighty team of engineers at the factory could not fix a simple wheel alignment issue? It costs just 200 bucks at an independent tire shop.
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Old 20th April 2010, 16:37   #190
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That is a bad way the FIAT team managed poor Sachin's situation. Such a simple issue and the TASS couldnt clear it even after the problem went till the top honchos at FIAT? What a lame reason to give - premature tyre wear because of type of terrain?

Hope his Punto is fine now and he has removed thos stickers, my Linea also had an Electronics failure but when i mailed to Ceo, the situation was dealt professionaly and my car was repaired and handed back in 4 hours. Fiat engineers were on phone with mechanics at TASS.

Such instances would only hamper the ever falling sales figures.
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Old 20th April 2010, 17:04   #191
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@coolboy007: Writing to CEO for the Electronic failure. Why dont they implement some process to resolve the issue instead of writing mails to the CEO for every problem. It will not work in long term.
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Old 20th April 2010, 17:09   #192
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Quote:
Originally Posted by pawan_pullarwar View Post
@coolboy007: Writing to CEO for the Electronic failure. Why dont they implement some process to resolve the issue instead of writing mails to the CEO for every problem. It will not work in long term.
I went to Rama Motors first as it was nearby. They were too damn busy to even connect the ECU scanner and check for the problem. Just opened bonnet, checked some fuses and all and told me to leave my car and go.

With my home 50 kms away, i just started my car as it was behaving fine, just instru console and airbags werent functioning. Came home and mailed him, got a call within 15 mins from FIAT Pune and next day when i headed to Techno they resolved the issue.

Some TASS are really hard pressed for space and time, their attitude towards customers is bad and there aint any dedication towards their work. Just want to tell tales of how they broke that and fixed that
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Old 8th May 2010, 19:15   #193
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Pawan , any updates from Sachin on this ?
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Old 11th May 2010, 17:16   #194
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Reading these bad experiences of people buying Fiat products, makes me feel "redeemed" by comparison.
I used to have a fiat palio 1.9 D which used to get the best possible TLC from me - and that used to get botched up by Vivek Auto (delhi's largest fiat dealer at that time).
I ended up spending roughly double of what I spent buying the car and even so every few days it would have to spend time at the garage.
Things got so bad, that once my family suggested to donate the car to the dealer!


Anyways, lessons learnt- I sold it and moved on to a manufacturer with a global reputation in giving quality! - nay they invented Quality as we know it today. I am talking of Toyota.
I hope my problems with careless manufacturers and their dealers are over - I certainly can't afford to have a congenial relationship with them!
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Old 18th May 2010, 19:31   #195
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Pawan, any updates from Sachin?
Hope the issue is resolved
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