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Old 30th July 2010, 15:21   #226
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This thread is now full of unanswered questions and misinterpretations.

@ Pawan : many have asked / raised questions about Sachin's case above.

Could you give us concrete answers to those questions instead of posting new information about other owners facing similar problem ?

I have asked above : I am asking again :

1. Was Sachin given a Linea by Fiat as a loaner car ? If yes, did the tyres of that car have similar wear ?
2. How could Sachin allow fiat to drive his car for more than 12k kms ?
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Old 30th July 2010, 15:26   #227
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Quote:
Originally Posted by amoghchaphalkar View Post
This thread is now full of unanswered questions and misinterpretations.

@ Pawan : many have asked / raised questions about Sachin's case above.

Could you give us concrete answers to those questions instead of posting new information about other owners facing similar problem ?

I have asked above : I am asking again :

1. Was Sachin given a Linea by Fiat as a loaner car ? If yes, did the tyres of that car have similar wear ?
2. How could Sachin allow fiat to drive his car for more than 12k kms ?
Another strange thing is that is it really an alignment issue? If it is then any competent mechanic outside of the dealership can do it, whats the big deal in visiting a third party and get it resolved.

Second thing is 12k kms testing? I mean which company has time to do it now a days? With the expenses they have incurred in doing all this, they could have just replaced this particular car and got done with it once and for all.
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Old 30th July 2010, 16:21   #228
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Nothing against Sachin or Fiat. But this doubt keep creeping up.
If Sachin had to change the tires at 8k kms, then Fiat too must have changed the tires in the 12.6k testing. So, when Fiat returned the car to Sachin, what tires were on? were they new ones?
When Sachin and his friends saw the car being tested, was the car shod with the ones that Sachin had replaced?
What is the current condition of the tires now?

Fiat has definitely handled this a bit unprofessionally.
However, all said, if I were in his place, I would have gone to a tire specialist in the first place and got the alignment and camber checked. By the way that the tire was wearing out and the car pulled in one direction, it was definitely an alignment issue.
We all know what quality of service we generally get from TASS. They are average. I knew that when I bought the car. So, when I need some specialist work to be done on the car, I will take it to a specialist. Just like you go to a ENT specialist when your throat hurts really bad instead of going to the GP.

What I found ridiculous in the entire episode was the fact that Sachin kept complaining and kept on changing his tires and Fiat kept denying. All the 3 aspect worsened the entire scenario.
If Sachin had just gone to the tire expert in the first place, get the camber checked and the wheels aligned and then wrote a caustic mail to Fiat indicating the facts along with the tire shop's memo, we could have had a faster redressal by Fiat. This could also have Fiat wake up and do a free alignment test for all cars. But now that the evidence has been masked by 12600kms of testing and mutliple official statements from Fiat, the denial mode is more stronger.
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Old 30th July 2010, 16:37   #229
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Not surely an alignment issue but the car could have been involved in an accident and repaired before giving it to Sachin.
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Old 30th July 2010, 16:57   #230
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Quote:
Originally Posted by amoghchaphalkar View Post
This thread is now full of unanswered questions and misinterpretations.

@ Pawan : many have asked / raised questions about Sachin's case above.

Could you give us concrete answers to those questions instead of posting new information about other owners facing similar problem ?

I have asked above : I am asking again :

1. Was Sachin given a Linea by Fiat as a loaner car ? If yes, did the tyres of that car have similar wear ?
2. How could Sachin allow fiat to drive his car for more than 12k kms ?
I can not write about loaner car. Fiat asked Sachin to provide his car for the testing, so that they could confirm the issue and diagnose the problem.
Quote:
Originally Posted by extreme_torque View Post
Another strange thing is that is it really an alignment issue? If it is then any competent mechanic outside of the dealership can do it, whats the big deal in visiting a third party and get it resolved.

Second thing is 12k kms testing? I mean which company has time to do it now a days? With the expenses they have incurred in doing all this, they could have just replaced this particular car and got done with it once and for all.
Sachin do not want Fiat to give any excuse by going to another shop. Tomorrow Fiat might say that outside alignment shop has done something wrong.

He is still in talk with Fiat, until Fiat give up totally on his issue, he can not post sensitive information on public forum.[/FONT]

I have asked Sachin to register himself, with the suggestion from the mod. Hope he will register himself and will reply to all your queries.

@Randhawa: I also have doubt if he must have received accidental car.

Last edited by pawan_pullarwar : 30th July 2010 at 17:00.
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Old 30th July 2010, 17:12   #231
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Quote:
Originally Posted by pawan_pullarwar View Post
He is still in talk with Fiat, until Fiat give up totally on his issue, he can not post sensitive information on public forum.
What's the purpose of the thread if the owner of the car is not willing to share the information?

Was he given a replacement car? If Yes, Which one?
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Old 30th July 2010, 17:28   #232
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Quote:
Originally Posted by .anshuman View Post
What's the purpose of the thread if the owner of the car is not willing to share the information?

Was he given a replacement car? If Yes, Which one?
i heard he was given a loaner Linea till the time his punto was with FIAT.
Can you confirm pawan?
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Old 30th July 2010, 19:33   #233
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@ms001: I will ask Sachin.
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Old 31st July 2010, 23:43   #234
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Quote:
Originally Posted by pawan_pullarwar View Post

He is still in talk with Fiat, until Fiat give up totally on his issue, he can not post sensitive information on public forum.
Which essentially means complete information is not being revealed on this thread and you expect BHP'ians to come up with suggestions / solutions ?

If the complete information will be revealed only after Fiat has GIVEN UP (according to you and Sachin) : why not start this thread AFTER Fiat has given up ? (Maybe Sachin will also get his membership approved till then and post the entire true story with sensitive and confidential content)

I don't see why this thread / discussion should continue anymore since the thread starter himself reveals that complete and sensitive information won't be made available. Is this not a sufficient enough reason to lock this thread for the time being ? Nothing concrete is being discussed, reasoned or debated.

No wonder there is so much confusion around here !!

Quote:
I can not write about loaner car.
And why can you not write about a loaner car ? What is so sensitive and confidential about it ? If anything, it is a good gesture on the manufacturer's part !!
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Old 13th August 2010, 17:39   #235
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Hello Everybody,

I am extremely sorry for replying late to all the above queries. As I am not in India, I can not make a direct contact with Sachin. Below is the Sachin's reply.



Hi Pawan,

To answer questions of friends on Team Bhp, ya Fiat had given me a loaner car - Linea Emotion Pack diesel. I drove it on the same road for about 6000 Kms and there was no considerable wear on the tyres. I would also like to tell that one of my colleague has a Linea and he has driven it for more than 25000 Kms on the same roads and has a normal tyre wear. Afetr the testing for more than 12500 Kms when Fiat gave back my vehicle they had put on new set of tyres which have worn out again at less than 6000 Kms, and out of this 6000 Kms I have used the car for more than 3500 Kms on Flat roads for testing myself as Fiat claim that the raods to my workplace caused the wear. Pic of the tyres at 5997 Kms are attached. These Pics were taken at the *** on 27-07-2010, when I had gone there for servicing of the vehicle. I have mailed about the problem to Fiat again and they have promised me to resolve the issue once and for all. Waiting for their final solution. As soon as i am conveyed about the way forward I will let you all know about the same. Thanks a lot for all the help and support.


Thanks and Regards,

Sachin Thakkar
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Old 13th August 2010, 17:42   #236
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Quote:
Originally Posted by amoghchaphalkar View Post
And why can you not write about a loaner car ? What is so sensitive and confidential about it ? If anything, it is a good gesture on the manufacturer's part !!
Hello Amogh,

I do not wanted to post some information which Fiat will not like to be read on public forum. The same is applied for the loaner car which Fiat had offered to Sachin. Thats the reason why I have not put it on public forum.
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Old 13th August 2010, 18:28   #237
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Taking care of an problem is another thing but I thing providing loaner car is one of its kind of example in India. I have never seen such service being provided by any other company in India. I appreciate this step and hope that the problem gets rectified.
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Old 13th August 2010, 19:01   #238
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Giving a loaner car is a extremely nice gesture on part of Fiat and that too a linea .
Sure looks fiat is as concerned as they can be .
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Old 16th August 2010, 11:47   #239
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Hi Pawan/Sachin, I too facing same issue with my FIAT Punto, I purchased it on 13/11/2009, my story is same as Sachin's, I had been to service station more than 8 times for the same issue, they did swapping of wheels for solving the problem and did alignment every time, My rear tires also worn out completely because of this, and now they are saying the rear tire wear out is normal, I asked them to give written statement on this, and they are denying to give in written.

My vehicle is still there in service station, and front 2 tires are replaced, alignment done, I drove the Punti for 20Km though the pulling reduced but it is not completely solved. I asked him to but Fiat people says it is OK. After that I left my vehicle at service station only and told them that I will get it only when It will get solved completely.

This is just brief about the issue, I will write in detail in my next post.
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Old 17th August 2010, 11:20   #240
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I completely empathise with your friend, Pawan. Going through such trouble on a brand new car kills the experience. However, I couldn't help but commenting on this:

Quote:
Originally Posted by pawan_pullarwar View Post
ya Fiat had given me a loaner car - Linea Emotion Pack diesel. I drove it on the same road for about 6000 Kms
Loaner car for 6,000 kms . That's unheard of. Atleast Fiat tried to make good to the customer.

On the other hand, taking so long to solve a problem is inexplicable. Either repair the persistent problem or replace the damn car.

Quote:
Originally Posted by Santoshg View Post
I had been to service station more than 8 times for the same issue, they did swapping of wheels for solving the problem and did alignment every time
Sorry to hear about that, Santosh. What I do when an authorised outlet doesn't solve my problem, despite multiple visits : FIND A SPECIALIST. Look up a competent wheel alignment / balancing shop in Chennai which is headed by an experienced chap. Have him look into the problem.
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