Go Back   Team-BHP > Under the Hood > Technical Stuff


Reply
 
Thread Tools Search this Thread
Old 6th March 2010, 16:54   #1
BHPian
 
razrman's Avatar
 
Join Date: Jun 2008
Location: Mumbai
Posts: 171
Thanked: 12 Times
Default Corolla key problem

Hi. I have been experiencing a problem with my Toyota Corolla. Customer service has not been very responsive either.

Brief Problem:
I have a Toyota Corolla H5 (highest variant) bought form LaKozy Toyota in March 2006. I was very happy with the car and was a satisfied customer until a few months ago.

One of the keys (the remote key) had started to wear off (the rubber buttons could not be pressed properly). Since the car was in a guarantee period, I sent all the 3 keys (remote, master, valet) to LaKozy Toyota and got them replaced.

After receiving the keys back, I used the car for some time until my remote key got misplaced. At that time when I tried, I couldn’t start the car with my Master key. So I registered a complaint with Customer Service; but in vain.

Only when I spoke to Customer Relations in Bangalore, some representatives of LaKozy Toyota attended me. They checked the car but failed to start it with the master or valet keys. They said they will check the problem and get back to me. After a week or so, I was told that the problem HAD DEVELOPED due the pressing of accelerator and break paddle which changed the coding in ECM and that the ECM and other costs are chargeable.

I am unable to understand why the car with original master key has to change or block ECM. And if has then it is a design fault. It has been over 2 months now and I have not received a satisfactory explanation in writing or solution from Toyota.


Have any Corolla owners come across a similar problem? Can anyone help me out as to what to do next. I am clueless.
razrman is offline   Reply With Quote
Old 6th March 2010, 17:30   #2
BANNED
 
Join Date: Apr 2007
Location: Bokaro Steel
Posts: 245
Thanked: 36 Times
Default

yes brake booster is the thing i had to replace and my problem came anytime even during high speed driving

i feel the engine immobiliser is active now a days the keys have inbuilt codes and your master key does not seem to be having correct code

what to do??????? if i was you i would have eaten head of Toyota service guys in 2 month time.

Last edited by Dippy : 8th March 2010 at 09:39. Reason: Back to back posts. Please use the edit function if posting within 20 minutes of your earlier post.
drsnt is offline   Reply With Quote
Old 6th March 2010, 18:16   #3
Senior - BHPian
 
vkochar's Avatar
 
Join Date: Aug 2006
Location: Delhi / Agra / London
Posts: 2,031
Thanked: 214 Times
Default

Wrong Place - Should be in the Technical Section.

Toyota Keys have a tendency for the rubber to wear off.

I guess you should get all 3 keys and the immobiliser changed if it is still in warranty else you might have a problem even when the car is running. And sometimes even the central locking & power windows fail if you are sitting inside ( even worse ).

Get it looked after immediately.
vkochar is offline   Reply With Quote
Old 6th March 2010, 19:36   #4
Senior - BHPian
 
vinaydas's Avatar
 
Join Date: Apr 2007
Location: Bengaluru
Posts: 1,362
Thanked: 85 Times
Default

Quote:
Originally Posted by vkochar View Post
Wrong Place - Should be in the Technical Section.

Toyota Keys have a tendency for the rubber to wear off.

I guess you should get all 3 keys and the immobiliser changed if it is still in warranty else you might have a problem even when the car is running. And sometimes even the central locking & power windows fail if you are sitting inside ( even worse ).

Get it looked after immediately.
well i have two Toyota keys with the same type of keys.
both have decent plastic quality keys.
The Camry key has been literally through hell (been dropped N number of times, dropped in water once!!) but it still works fine even after 3 years of proper use.
vinaydas is offline   Reply With Quote
Old 6th March 2010, 20:47   #5
Newbie
 
Join Date: Sep 2006
Location: Delhi
Posts: 16
Thanked: 0 Times
Default

Quote:
Originally Posted by razrman View Post
I was told that the problem HAD DEVELOPED due the pressing of accelerator and break paddle which changed the coding in ECM and that the ECM and other costs are chargeable.
Wut did they exactly mean by that?
studdocs is offline   Reply With Quote
Old 6th March 2010, 23:18   #6
BHPian
 
Join Date: Oct 2009
Location: mumbai
Posts: 223
Thanked: 13 Times
Default

my friend faced same problem.he waited for 6 months for key and charged 10k for it.
procircuit_234 is offline   Reply With Quote
Old 7th March 2010, 08:36   #7
Senior - BHPian
 
vkochar's Avatar
 
Join Date: Aug 2006
Location: Delhi / Agra / London
Posts: 2,031
Thanked: 214 Times
Default

Quote:
Originally Posted by vinaydas View Post
well i have two Toyota keys with the same type of keys.
both have decent plastic quality keys.
The Camry key has been literally through hell (been dropped N number of times, dropped in water once!!) but it still works fine even after 3 years of proper use.
Well, I have a few Corolla's and Innova's in the family and friend circuit and as many times as I can remember I always have seen worn off keys.

Maybe it's only me. I simply love Toyota cars and think they are absolutely wonderful.

I could be wrong about the key's quality
vkochar is offline   Reply With Quote
Old 7th March 2010, 12:44   #8
BHPian
 
razrman's Avatar
 
Join Date: Jun 2008
Location: Mumbai
Posts: 171
Thanked: 12 Times
Default

Quote:
Originally Posted by drsnt View Post
i feel the engine immobiliser is active now a days the keys have inbuilt codes and your master key does not seem to be having correct code
Quote:
Originally Posted by vkochar View Post
Toyota Keys have a tendency for the rubber to wear off.

I guess you should get all 3 keys and the immobiliser changed if it is still in warranty else you might have a problem even when the car is running. And sometimes even the central locking & power windows fail if you are sitting inside ( even worse ).

Get it looked after immediately.
When one of the key (remote) had started to wear off, and the car was still in the guarantee period, i got all the 3 keys replaced. But i think they did not update/replace the other 2 keys (master and valet). Hence that created the problem when i tried to start the car with these keys.


Quote:
Originally Posted by studdocs View Post
Wut did they exactly mean by that?
Quote:
Originally Posted by procircuit_234 View Post
my friend faced same problem.he waited for 6 months for key and charged 10k for it.
Exactly. I never expected such a lame answer from Toyota. And the worst part is they have told me that i will have to replace the ECM system which will cost me close to 40k.


Quote:
Originally Posted by vkochar View Post
Wrong Place - Should be in the Technical Section.
Sorry about that. Mods plz shift this to the right section.
razrman is offline   Reply With Quote
Old 11th March 2010, 20:39   #9
BHPian
 
razrman's Avatar
 
Join Date: Jun 2008
Location: Mumbai
Posts: 171
Thanked: 12 Times
Default

Latest development is that I got a call from Toyota customer service. They said that the total cost would work out to be 18k and that they were ready to bear the 2/3rd cost. I would have to bear 1/3rd. But I do not understand this concept of splitting the bill. I said I am ready to bear the full cost provided they prove it in writing that it was my mistake else I would not pay them a single penny. Honestly things are going very slow in spite of grilling the customer service regularly.
Does anyone have any contact details for Toyota Japan or any other higher person i can speak to here.
razrman is offline   Reply With Quote
Old 11th March 2010, 21:02   #10
Senior - BHPian
 
R2D2's Avatar
 
Join Date: Oct 2008
Location: Punya Nagari
Posts: 1,893
Thanked: 1,134 Times
Default

Quote:
Originally Posted by razrman View Post
Latest development is that I got a call from Toyota customer service. They said that the total cost would work out to be 18k and that they were ready to bear the 2/3rd cost. I would have to bear 1/3rd. But I do not understand this concept of splitting the bill. I said I am ready to bear the full cost provided they prove it in writing that it was my mistake else I would not pay them a single penny. Honestly things are going very slow in spite of grilling the customer service regularly.
Does anyone have any contact details for Toyota Japan or any other higher person i can speak to here.
Wow! This is news to me. Toyota India is acting JUST as cagey and secretive as Toyota US. Are we going to get the same blind eye treatment too?
R2D2 is offline   Reply With Quote
Old 12th March 2010, 00:44   #11
Distinguished - BHPian
 
FlyingSpur's Avatar
 
Join Date: Dec 2007
Location: Bay Area, CA
Posts: 3,937
Thanked: 1,331 Times
Default

This Corolla key nonsense is a problem I'm facing as well. Once one of my keys refused to start the car. Now since a really long time my boot doesn't open with one of the keys. Why can't they just make all keys the same instead of using their brains where it's not required?
FlyingSpur is offline   Reply With Quote
Old 12th March 2010, 12:30   #12
BHPian
 
Join Date: Aug 2007
Location: Pune
Posts: 224
Thanked: 9 Times
Default

Just call TOI/ Aaj Tak saying Toyota is recalling cars in India for Keys problem. They will give breaking news. Tell Aaj Tak about how bad this problem is. Next day you will get free service.
mrkanitkar is offline   Reply With Quote
Old 22nd March 2010, 19:00   #13
BHPian
 
razrman's Avatar
 
Join Date: Jun 2008
Location: Mumbai
Posts: 171
Thanked: 12 Times
Default

Good news! Toyota dealer finally agreed to solve the problem free of cost. The car was towed to the service station 2 days ago.
In the meanwhile I had written to Autocar India too about the problem. Maybe this helped.
But thanks everyone on this thread who helped me.
Will still keep you guys updated.
razrman is offline   Reply With Quote
Old 22nd March 2010, 19:36   #14
Senior - BHPian
 
aargee's Avatar
 
Join Date: Jan 2010
Location: KATN
Posts: 4,694
Thanked: 2,115 Times
Default

Quote:
Originally Posted by mrkanitkar View Post
Just call TOI/ Aaj Tak saying Toyota is recalling cars in India for Keys problem. They will give breaking news. Tell Aaj Tak about how bad this problem is. Next day you will get free service.
If you have some information on the details in terms of batch or year of manufacture or variants that are being recalled, could you pls provide them?

Congratulations @razrman; finally your patience has paid off; yes pls keep us posted (enlighten) us on the updates. Appreciate it.

Last edited by aargee : 22nd March 2010 at 19:38. Reason: thanking razrman
aargee is offline   Reply With Quote
Old 22nd March 2010, 20:02   #15
BHPian
 
flipsyde's Avatar
 
Join Date: Nov 2006
Location: Chennai
Posts: 636
Thanked: 58 Times
Default

Guys I might need some help with a worn out master key for my 2003 Corolla. The A S S says it will take a month and 5k for a new key. Is there anything I can do about it?

The master key starts the car opens the boot but doesn't open the doors. Its not a big problem now since I use the remote to open it anyway but its scary when I can start the car and while the car is running I can remove the key from the slot and the car keeps running.

Help!
flipsyde is online now   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Duplicate Keys, Remote Key OBD Programming : Key Master (Andheri, Mumbai) frankmehta Mumbai 30 24th June 2017 19:00
Strange problem: Closed the car loan,but bank lost my car key rajshenoy Indian Car Loans & Insurance 30 20th March 2012 17:59
"King of Key" - Guess the car or bike from its key! vrprabhu Shifting gears 67 24th April 2010 18:16
Moscow : Help needed: Tata Indigo remote locking key chain problem tranced1 Technical Stuff 1 20th April 2010 14:09
All new Corolla coming soon EDIT: Corolla Altis now Launched extreme_torque The Indian Car Scene 295 19th September 2008 23:48


All times are GMT +5.5. The time now is 13:01.

Copyright ©2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks