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Old 23rd August 2010, 17:53   #16
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This is really getting insane on Ford's part.

Capt...did you speak to ford customer care or someone at ford directly..any response from them other than those stupid autoreply emails?

Spare parts mismatch is quite commonplace...sometime a.s.s itself may not mention the part number correctly...but I will be worried if there is undue delay in availability of spare part as vital as this. Suggest give a 3-4 days more time for a response with a date commitment and then take all the actions as pointed by you.
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Old 23rd August 2010, 22:51   #17
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@sanjayc
Thats exactly what im planning to do. The general manager service centre here called me up and offered me to use a taxi and pay for it till the issue is resolved.
All this happened because of the earlier mentioned mails to Ford and the dealership. There has been no direct response from Ford as yet. It is a huge shame on their part. Even the top guys in the dealership are ducking behind the Service GM.
Anyways, I told the service GM Mr.Pillai that Ill wait for 2-3 days and if the issue is not resolved by then, Ill take a leagal recourse.
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Old 24th August 2010, 17:33   #18
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Shoddy, absolutely shoddy, after-sales service from Ford. 1 week up after a critical part failed, and the matter is still not closed. As if a defective part on a 4 month old car wasn't enough....This is exactly why so many people are still wary of buying Fords, including the Figo. How difficult is it to overnight courier a part from the warehouse to the dealer?
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Old 24th August 2010, 17:49   #19
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Quote:
Originally Posted by GTO View Post
Shoddy, absolutely shoddy, after-sales service from Ford. 1 week up after a critical part failed, and the matter is still not closed. As if a defective part on a 4 month old car wasn't enough....This is exactly why so many people are still wary of buying Fords, including the Figo. How difficult is it to overnight courier a part from the warehouse to the dealer?
Thats true GTO, not 1 week, its been over 2 weeks. This problem came to light on 8th aug, during the 1st free service.
Also the car is just 2.5 months old!!
After shooting emails threatening legal action, still no one from Ford has called or replied to my mails. I am really angry for this reason.
I think Ford, after getting such mails, pulls up the dealership and the big bosses in the dealership are making Mr.Pillai, the GM service a scapegoat. He is the only person who has called me and offered me using a taxi as incentive and pay for it.
But I am going to ask for a compensation from Ford in exchange of this poor poor A.S.S.

-------- 15 mins later -------

Now i got a call from the service GM at Hapreet Ford, Sahibabad Delhi, he says the spare part have arrived and I can bring the car on wed 25aug. to get the brake booster fitted.
But I wont let them get away so easy. I have been troubled for too long.
First they call me to fit the spare, then after standing for 3 hours watching the part being replaced, they find out that the spare is not correct. Then they dont have any answers to any of my queries.. They try to duck all my emails and queries.
Im really frustrated with Ford.

Also after the 1st Free Service, i have notice a significant drop in mileage. Earlier I was proudly getting 10-11 kmpl but now it is coming to less than 8!!!
The DTE has been varying upto +/- 100kms. The Fuel Level Indicator keeps moving up and down as the DTE varies! God save from Ford A.S.S!!!!!!!!!!!

Last edited by Rehaan : 3rd September 2010 at 14:57. Reason: Please use the EDIT button to add to an existing post within 20 minutes instead of posting another consecutive post.
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Old 24th August 2010, 23:17   #20
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Maybe I am being ''stupid'' but I feel you wouldn't be spared so easily. Do one thing on my request, get the part changed in front of you. Once the part is changed, do test drive the car yourself and see if there is indeed a positive difference in the car's braking. Not even for a second should you leave your car unattended. Keep a track of what all they do to your car.
And yes, keep writing mails to FORD, but refrain from threatening them towards a legal course. Such ''threatening'' can indeed backfire and looks immature. You could rather send them the link to this thread but be professional in your tone.
No offences, Sir.
I understand it feels bad to deal with ''serious'' problems in a new car.
P.S. Do you have a zero error in your car's speedometer? Please check and tell.
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Old 24th August 2010, 23:39   #21
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Default i want to share this.

Ford was a failure when it entered india with a dated car Escort. Many customer did fall for it and bought it only to realize numerous problem and ridiculous price of parts.

After that Ford brought Ikon, the so called Josh machine. One of my mallu friend, bought an expensive 1.8d. even when i told him not to. He was mileage minded guy like many here in Rajasthan, so he went for it.

After about six months his brake pedal snapped and became very soft while taking it out of his shed. He called me, and we found out, On such an expensive car they never bothered to relocate the booster assembly from left side to right (maybe this cars was designed left handed elsewhere). Ford had a very Juggad kind of linkage from pedal, which is obviously at right side to left where the booster lies. I was surprised Ford, which revolutionized Automobile Industry would do such a thing.

Same story goes with Endeavor. You cannot fool people with primitive suspension technology on a 20 lac vehicle.

When i looked at my friends 8 and half lac ikon, I swear on that day that i would never buy Ford in India.

Last edited by SirAlec : 24th August 2010 at 23:41.
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Old 25th August 2010, 00:04   #22
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Quote:
Originally Posted by SirAlec View Post
Ford was a failure when it entered india with a dated car Escort. Many customer did fall for it and bought it only to realize numerous problem and ridiculous price of parts.

After that Ford brought Ikon, the so called Josh machine. One of my mallu friend, bought an expensive 1.8d. even when i told him not to. He was mileage minded guy like many here in Rajasthan, so he went for it.

After about six months his brake pedal snapped and became very soft while taking it out of his shed. He called me, and we found out, On such an expensive car they never bothered to relocate the booster assembly from left side to right (maybe this cars was designed left handed elsewhere). Ford had a very Juggad kind of linkage from pedal, which is obviously at right side to left where the booster lies. I was surprised Ford, which revolutionized Automobile Industry would do such a thing.

Same story goes with Endeavor. You cannot fool people with primitive suspension technology on a 20 lac vehicle.

When i looked at my friends 8 and half lac ikon, I swear on that day that i would never buy Ford in India.
No offence SirAlec but I own a Mondeo and it is by far one of the best everyday car that I have ever driven. Talking about ikon it was a phenominal success when it was launched I still remember my dad had dropped the idea of buying a ikon due to the waiting period, coming back to the topic the service part of Ford has always been a bit on the lowerside but with the current brake booster problem and the indifferent behaviour by Ford I believe things have changed for worse. Two weeks for a crucial part replacement of a running vehicle is not acceptable. I hope a action is taken at the earliest and customers be spared from the frequent harassment which comes free with a vehicle.
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Old 25th August 2010, 04:33   #23
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Since the part has now arrived, it means the part was in stock. Is it the dealer's fault then that when first time the part was ordered, it was wrong part number (for non-abs vehicles)?
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Old 25th August 2010, 08:08   #24
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Quote:
Originally Posted by capt_rocker View Post
Now i got a call from the service GM at Hapreet Ford, Sahibabad Delhi, he says the spare part have arrived and I can bring the car on wed 25aug. to get the brake booster fitted.
The DTE has been varying upto +/- 100kms. The Fuel Level Indicator keeps moving up and down as the DTE varies! God save from Ford A.S.S!!!!!!!!!!!
Hi capt,

I hope your agonising weeks are finally over with the part being there with the dealer. Do ensure that the installing process is correct and Ford does not end up doing something really stupid.

Any by any chance have you photographed the earlier mismatched booster assy. If so, mail the photograph to Ford asking them for a explanation.
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Old 25th August 2010, 15:45   #25
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Quote:
Originally Posted by zazer View Post
No offence SirAlec but I own a Mondeo and it is by far one of the best everyday car that I have ever driven. Talking about ikon it was a phenomenal success when it was launched I still remember my dad had dropped the idea of buying a ikon due to the waiting period, coming back to the topic the service part of Ford has always been a bit on the lowerside but with the current brake booster problem and the indifferent behaviour by Ford I believe things have changed for worse. Two weeks for a crucial part replacement of a running vehicle is not acceptable. I hope a action is taken at the earliest and customers be spared from the frequent harassment which comes free with a vehicle.
None taken man!
But it is my personal observation, that i decided to share.

Major success story for car in India is mileage, 1.8d gave a brilliant mileage. But that perception is changing in India too, otherwise logan would have been a hit.
Also car enthusiasts are a minor bunch here in India. and almost all buyers are not enthusiasts.
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Old 25th August 2010, 21:36   #26
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Quote:
Originally Posted by ghodlur View Post
Hi capt,

I hope your agonising weeks are finally over with the part being there with the dealer. Do ensure that the installing process is correct and Ford does not end up doing something really stupid.

Any by any chance have you photographed the earlier mismatched booster assy. If so, mail the photograph to Ford asking them for a explanation.
yes ghodlur,
the agony is finally over!! Today i took the car to the service center. The service GM was running around and gave my car priority!! I demanded to see the spare brake booster before starting any job as I wanted to be satisfied that this time they have not goofed up.
To my relief, the spare booster they got this time was correct and ABS compatible. I kept my eyes glued on the mechanic who was doing this job. I made sure they replced the correct booster.
I guess the threatening on the mails did the trick for me. I also demanded compensation from the GM for this delay.. firstly he tried to duck and said the VP sales can handle this issue.. then while delivering the car, he came up to me and offered me free 1 year extended warranty on the car (which by the way I already had) I told him politely that I will discuss the matter with his VP sales now!!!
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Old 25th August 2010, 21:50   #27
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Quote:
Originally Posted by sanjayc View Post
Since the part has now arrived, it means the part was in stock. Is it the dealer's fault then that when first time the part was ordered, it was wrong part number (for non-abs vehicles)?
the part wasnt in stock here in delhi with the dealership, they had to get it from Ford Chennai. Also they told me the Ford Chennai was out of stock for this spare (which I think is hard to believe). Anyways they had to get the spare by flight courier and it arrived yesterday!! The dealer was absolutely wrong in ordering. They have never replace a brake booster in an ABS car till now. Thats the inside news I got while talking to the store keeper. They got the correct part no. from Ford itself and then as per protocol, they raised the requisition for the spare!!!
Complicated eh??

Quote:
Originally Posted by abhipuru16 View Post
Maybe I am being ''stupid'' but I feel you wouldn't be spared so easily. Do one thing on my request, get the part changed in front of you. Once the part is changed, do test drive the car yourself and see if there is indeed a positive difference in the car's braking. Not even for a second should you leave your car unattended. Keep a track of what all they do to your car.
And yes, keep writing mails to FORD, but refrain from threatening them towards a legal course. Such ''threatening'' can indeed backfire and looks immature. You could rather send them the link to this thread but be professional in your tone.
No offences, Sir.
I understand it feels bad to deal with ''serious'' problems in a new car.
P.S. Do you have a zero error in your car's speedometer? Please check and tell.
Abhi I got the part changed in front of me only. I made sure this time they dont goof up.
I have been mailing to Ford constantly. I havent threated any legal action till my last mail, which I got frustrated coz they were not responding. I think my last mail to them was the reason this thing finally got over. Else they diddnt seem to be in the mood for replacing this part so soon.
I am yet to receive any mail or phone call from Ford India Ltd. on this issue. They never respond!!! Only the dealer's representative.. in this case the serivce GM was made a scapegoat!!!
I myself am a cool guy. I dont get into fights with anyone. But I felt heartbroke when the car I so much passionately bought, started giving problems and the company which made this car never bothered to respondo its customers plight!!!! I felt cheated.. no offence to the Fiesta 1.6S which still ranks as the best!!!

P.S. what do you mean by zero error on the speedometer??
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Old 25th August 2010, 21:54   #28
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Good to know that 'all is well' now, Captain! I agree with your views that had Ford India taken the trouble of responding to you directly, there would not have been so much heartburn.
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Old 25th August 2010, 23:45   #29
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Captain, check my thread in the Technical Stuff section.

And yes, tell us how are the brakes now.
Let me guess, they must be sensitive than before, isn't it?
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Old 26th August 2010, 08:54   #30
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Quote:
Originally Posted by capt_rocker View Post
yes ghodlur,
the agony is finally over!! Today i took the car to the service center. The service GM was running around and gave my car priority!! I demanded to see the spare brake booster before starting any job as I wanted to be satisfied that this time they have not goofed up.
To my relief, the spare booster they got this time was correct and ABS compatible. I kept my eyes glued on the mechanic who was doing this job. I made sure they replced the correct booster.
I guess the threatening on the mails did the trick for me. I also demanded compensation from the GM for this delay.. firstly he tried to duck and said the VP sales can handle this issue.. then while delivering the car, he came up to me and offered me free 1 year extended warranty on the car (which by the way I already had) I told him politely that I will discuss the matter with his VP sales now!!!
Great, capt. Good to know that you are returning back to the smiling face. BTW have you taken any snaps of the booster or its location in the engine bay, would have been useful for other Fiestians.

The service GM must have been referrring to the 4th year Extended warranty, you should have taken it or may be somthing which must have been on your wish list.

One request though, do put a mail to Ford regarding the job done. However frustrated you were with Ford service, it always helps to end the story with a smile.
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