Go Back   Team-BHP > Under the Hood > Technical Stuff


Reply
 
Thread Tools Search this Thread
Old 18th March 2011, 18:24   #1
Newbie
 
Join Date: Oct 2007
Location: Bangalore
Posts: 4
Thanked: 0 Times
Default Santro AT - Major problem

Hello,


I am writing to you with regards to a major issue with the following vehicle.
Car Model : SANTRO eRLX, AT
Purchase / Reg date : 22-05-2006
Total Kilometres done on date : 24,600

I purchased this from second source around Feb 2010, and the car had done about 20,000 kilometres. The car was fairly well maintained and going by the prevailing market prices, I paid about Rs.3 lacs INR for the car.

The car is driven by my wife, and she works with HP, and the car was purchased with the sole intention of a hassle free commute to office, which is about 16 KMS from home and for the first two months, she used it regularly for home to work commute and was very happy with the vehicle performance and ease of driving in Bangalore traffic.


Subsequently, she took a break from work and the car was used very less, about 5 kilometres a day at best and mostly short distances. Around Oct 2010, the car developed a snag in that, the auto gear would not engage at all. It would just de-couple from transmission and stall. The ignition, cranking and start were fine, but no motion if engaged into Drive D, or 1 / 2 / L / R -. This happened during a short drive from my home and I was close to the Advaith Hyundai service station at Banashankari 2nd Stage and hence requested to leave the vehicle during non-working hours since it was a Sunday. I reported this to Advaith (Banashankari ) Bangalore, and they refused since this is an AT and asked us to take it their main service centre on Mission road. Advaith, Mission Road told me AT vehicles need more time to analyse and took about three days and then mentioned one of the Inhibitor switches was cleaned and then car seemed fine.

In a span of three months, Dec 2010 - the car developed the same issue and had to be towed to the same service centre, and this time, they promised to analyse the details and come back to us. This took about a week or more, and finally we were informed that the gear box of the vehicle has been physically damaged, and needs a total replacement. Also, I was informed that the cause of the damage has been owing to the bad quality of transmission oil, which came to me as a total shock and surprise. The vehicle was analysed just a couple of months ago and this problem / advice should have been informed. The estimated cost of the replacement seems to be a mind boggling Rs.1,80,000 INR, which is now close to the value of the vehicle itself.

Having come to this juncture, I feel totally helpless and also quite disappointed at the level of confidence in Hyundai's product. You will agree that it makes no sense to spend this sum of money on the car or alternately no other option either. I believe that the product quality has been compromised to see such a failure at hardly 25,000 kilometres of running.



Currently we are being advised to replace the auto trans, which costs close to 1.8 Lacs / Or switch to manual which costs about 1 Lac. This almost seems like a devil or deep blue sea option.



Could someone please advice what is a practical solution here.



Thanks
Ajay
travellite is offline   Reply With Quote
Old 18th March 2011, 18:43   #2
Senior - BHPian
 
Dippy's Avatar
 
Join Date: Feb 2004
Location: Mumbai, India
Posts: 7,269
Thanked: 163 Times
Default Re: Santro AT - Major problem

Sad to hear about your problem Ajay and it gets really frustrating when service centres come to such conclusions. I do not know much about Bangalore but maybe you should get it re checked by some independent workshop who can work on auto transmissions. Are you sure that there was no transmission oil leak? If there is a leak all it may need a change of the oil seals.

Hope some of the Bangalore can help you with a workshop
Dippy is offline   Reply With Quote
Old 18th March 2011, 18:46   #3
BHPian
 
Join Date: Sep 2010
Location: Home
Posts: 179
Thanked: 104 Times
Default Re: Santro AT - Major problem

I'm sorry that this has happened to you. 1.8 L? Goodness me! You're getting milked, either by the Advaith or Hyundai. Its a shame that the car has developed such a major problem within 25K of running. Have you been able to find out how much it really costs to replace the gearbox from another dealer? (Members here might have an idea) Regardless, the part will have to come from Hyundai, who have been a topic of some discussion here. (Hyundai India, unreasonable long term maintenance and service practices!)Hope you can get something positive from the members here.

OT: And this was your first post. :(
Recompose is offline   Reply With Quote
Old 18th March 2011, 19:03   #4
Distinguished - BHPian
 
Mpower's Avatar
 
Join Date: Mar 2005
Location: Bangalore
Posts: 10,432
Thanked: 1,682 Times
Default Re: Santro AT - Major problem

Quote:
Originally Posted by travellite View Post
Currently we are being advised to replace the auto trans, which costs close to 1.8 Lacs / Or switch to manual which costs about 1 Lac. This almost seems like a devil or deep blue sea option.
Firstly, get a second opinion.

Next pull the car and the trans out of there. Get a MT from Gujjri for 10K and keep using it. In the meantime hunt around for a AT from another source or get a rebuild kit for it.
Mpower is offline   Reply With Quote
Old 18th March 2011, 19:14   #5
Team-BHP Support
 
Jaggu's Avatar
 
Join Date: May 2004
Location: Bangalore
Posts: 17,752
Thanked: 7,475 Times
Default Re: Santro AT - Major problem

I second this ^^ get a second opinion. A good shop that deals with imported cars should be able to give you a decent diagnosis. Then see if the box can be repaired, who knows it is the same actuator switch mentioned by you that is at fault. Only issue is will Hyundai sell this child part?

We are sailing in similar boat (link) (Hyundai India, unreasonable long term maintenance and service practices!), but my loss is nothing compared to yours!
Jaggu is offline   Reply With Quote
Old 18th March 2011, 19:17   #6
Senior - BHPian
 
sagarpadaki's Avatar
 
Join Date: May 2010
Location: Bengaluru
Posts: 2,632
Thanked: 1,257 Times
Default Re: Santro AT - Major problem

Transmission damaged to bad oil?No way!The transmission could get damaged with such a low mileage on the car.They are one of the toughest built components.And also what physical damage are they talking about?I strongly feel that they have messed up the gear box while opening and analyzing and now putting the blame on bad oil blah blah blah.Write to Hyundai demanding an explanation on the premature failure of gearbox and ask them to replace it under goodwill.At the same time take a second opinion.

Seems like a lot of problems are coming up with Hyundai lately! I wonder, has their quality gone to dogs ?
sagarpadaki is offline   Reply With Quote
Old 18th March 2011, 19:19   #7
Team-BHP Support
 
noopster's Avatar
 
Join Date: Feb 2010
Location: Pune
Posts: 8,665
Thanked: 9,196 Times
Default Re: Santro AT - Major problem

Quote:
Originally Posted by travellite View Post
I reported this to Advaith (Banashankari ) Bangalore, and they refused since this is an AT and asked us to take it their main service centre on Mission road.
Ajay- sorry to hear about your AT woes. As a fellow AT owner I feel your pain. I don't know why companies launch models they cannot support in this country- this is just ridiculous. Also, am no tech guru but 1.8lac worth of damage caused by transmission oil however poor in quality doesn't sound right. Take the advice of others here and get a second opinion.

Hyundai service used to rival or even better Maruti's back when I was an Accent owner (>4 years ago). Sad to see them degenerate like this.
noopster is offline   Reply With Quote
Old 18th March 2011, 19:57   #8
Senior - BHPian
 
IQBAL VEERJI's Avatar
 
Join Date: Apr 2009
Location: SAAT BUNGLA, BAMBAI.
Posts: 1,040
Thanked: 282 Times
Default Re: Santro AT - Major problem

Quote:
Originally Posted by noopster View Post
Ajay- sorry to hear about your AT woes. As a fellow AT owner I feel your pain. I don't know why companies launch models they cannot support in this country- this is just ridiculous. Also, am no tech guru but 1.8lac worth of damage caused by transmission oil however poor in quality doesn't sound right. Take the advice of others here and get a second opinion.

Hyundai service used to rival or even better Maruti's back when I was an Accent owner (>4 years ago). Sad to see them degenerate like this.
Ajay sad to hear about your situation, as there is a beleif that it is AT can be repaired only at A.S.S.its wrong there are plenty of humble EXPERTS in unauthorised garages who repairs them.

Dont just listen to the nonsence of A.S.S. and about bad transmission oil damaging the whole AT, ha ha ha its a joke , worse come to worse bearings get damaged.

My friends OMINI was submerged in 2005 mumbai deluge and after that he replaced th engine oil only forgot to replace the gear oil.

After 1 year he did FULL detailed service of replacing all luricants ,during that time he saw for the first time the colour of the gear oil, it was mustard .
But the gear box was not giving any problem even after that.
IQBAL VEERJI is offline   Reply With Quote
Old 19th March 2011, 11:37   #9
Distinguished - BHPian
 
dhanushs's Avatar
 
Join Date: Oct 2009
Location: Bathery/BLR
Posts: 3,446
Thanked: 4,055 Times
Default Re: Santro AT - Major problem

I seriously doubt the price quoted. Can somebody else please confirm, or did you enquire in any other service centers?
dhanushs is offline   Reply With Quote
Old 19th March 2011, 12:31   #10
Newbie
 
Join Date: Feb 2011
Location: New Delhi
Posts: 10
Thanked: 0 Times
Default Re: Santro AT - Major problem

Correct me if I'm wrong but isn't 1.8 L a bit too much for just the transmission considering the car cost less than 5 L when new?
Tathagat is offline   Reply With Quote
Old 19th March 2011, 23:28   #11
Senior - BHPian
 
Join Date: Sep 2006
Location: zxc
Posts: 3,394
Thanked: 658 Times
Default Re: Santro AT - Major problem

Price quoted is ridiculous. My advice is to get it check with an independent expert. You are lucky you live in a big city.

Check our Directory section for trustworthy garages in Bangalore.
SirAlec is offline   Reply With Quote
Old 20th March 2011, 00:16   #12
Senior - BHPian
 
mdsaab's Avatar
 
Join Date: Jul 2008
Location: Pune
Posts: 1,624
Thanked: 446 Times
Default Re: Santro AT - Major problem

I was aware that korean products do occasionally have reliability issues when i went in for a daewoo matiz. But such a major component packing up at 25k seems outrageous. As mentioned in previous posts a second opinion must definately be sought. Also the after sales horror stories of hyundai.india are on the rise, maybe you could get an opinion from a reliable independent garage.
mdsaab is offline   Reply With Quote
Old 20th March 2011, 11:05   #13
Newbie
 
Join Date: Oct 2007
Location: Bangalore
Posts: 4
Thanked: 0 Times
Default Re: Santro AT - Major problem

Thanks everyone for the valued comments. Will assimilate your feedback and try and take a direction from here on. Just so you know, we took this issue with hyundai corporate and other than sweet talk and patient listening, there was no practical solution at the end of the day. Just that we lost close to a month and a half, and then got something like 5K discount on a 1.8 lac bill.

I have tried to scout for local expertise and landed a couple of names, again, most online reviews varied from unreliable to unethical and fleezing experiences. Any specific references would really help here. Guess, its time, with such a large user base, even small - mid size private garages must have some accreditation that would vouch for their track and expertise. Afterall, the aftermarket pie is growing at such a rapid pace and customers like me, should have some one point access to reliable info,

Will come back with my results of my pursuit

Cheers until then
travellite is offline   Reply With Quote
Old 20th March 2011, 11:27   #14
Senior - BHPian
 
vigsom's Avatar
 
Join Date: Feb 2006
Location: AUH<->MAA
Posts: 1,722
Thanked: 581 Times
Default Re: Santro AT - Major problem

Quote:
Originally Posted by travellite View Post
Hello,


I am writing to you with regards to a major issue with the following vehicle.
Car Model : SANTRO eRLX, AT
Purchase / Reg date : 22-05-2006
Total Kilometres done on date : 24,600

The ignition, cranking and start were fine, but no motion if engaged into Drive D, or 1 / 2 / L / R -.

Could someone please advice what is a practical solution here.

Thanks
Ajay
My advise would be to look for an independent in Bengalooru/Chennai/Kochi/TVM.

If you don't find any,you could get the car transported to Mumbai and then rectified by a competent independent there(there are excellent independents in Mumbai) - it will still cost you way way less than the quotes you've got.
vigsom is offline   Reply With Quote
Old 20th March 2011, 17:47   #15
BHPian
 
Join Date: Aug 2009
Location: Bangalore
Posts: 359
Thanked: 55 Times
Default Re: Santro AT - Major problem

I am highly concerned to read this as I own a 2007 Santro AT. How can one see early warning signs of transmission failure?

Ajay: Did this issue happen all of a sudden, were there any signs of problem with transmission e.g., transmission slip or high temperature on the guage during normal running?

I came across this article about auto transmission fluid. How often should the automatic transmission fluid... — Yahoo! Autos. After reading this I wonder if our city conditions (very frequent gear changes) cause the transmission fluid to heat up quickly and hence require frequent replacements? This article also says that transmission overhaul can go upwards of $1500 which is about INR 70k.
mohan41 is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Renault Duster AWD - Major ESP & electrical problem ankit350 Technical Stuff 9 14th March 2016 16:10
Hyundai Getz...Major Problem and Hyundai isnt responding speedz The Indian Car Scene 84 25th September 2013 11:16
Satellite Images of all major cities!!! Shan2nu Shifting gears 1 1st October 2004 12:57


All times are GMT +5.5. The time now is 13:29.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks