Originally Posted by .anshuman
i still do not recommend Skoda cars in India. Reason is- Absolutely terrible after sales support especially the Giriraj and Jai Auto chain, Fahrenheit is slightly better but still not much good. Skoda India Customer care is icing on the cake, they are even worse than BSNL/MTNL helpline, drop them a mail and most of the times they won't respond, if you are lucky and someone replies, all they would do is redirect you to Service manager.
After a compressor change under warranty, now my car's A/C has become weak again. My Father approached the newly appointed Skoda dealer in Hisar, he declared the A/C to be perfectly alright. Looks like i'll have to find some independent workshop to fix the issue this time, i am in no mood to pay these Joker a lac rupees and queue up in their dealership again next year with another lac rupees in my hand again.
Laura's compressor has some design flaw, it fails in every car, they should own up and issue a recall.
Yes the cases of Laura Compressor failure in 2010-2012 cars are extremely high and I believe they were earlier with Sanden (in 2010) and then changed over to Valeo (2012) and now are back with Sanden. In the aftermarket, they don't use Sanden / Valeo compressors on the Laura and suggest Dephi instead which costs around 22,000 in Delhi. Getting it done at a third party repair shop costs around 30,000 and I believe some members have already gotten the change done on their Lauras.
Originally Posted by coolboy007
I would suggest you to visit Fahrenheit, Moti Nagar and meet Mr. Vikas Tyagi (service manager i think) there. He is a really nice gentleman and am sure will help you out with this issue, i will PM you his number shortly and you can talk to him over the phone before going. Do not expect very high levels of service but i have found them to the best of Skoda service centres in Delhi NCR.
Sad to see the ownership turn sour so quickly, i have had multiple poor experiences with VAG service now and have sworn to never buy their cars in India, the cars are unreliable and the support from company is pathetic, all these VAG thugs do is to forward your mail to the dealerships with absolutely no way to escalate matters.
That's the irony of it that the company thinks that their products are perfect and that the customer is a fool to even raise a problem. It is this arrogance that will be detrimental to their own progress.
Originally Posted by parth.jain
It's sad to know that Skoda is not able to satisfy their customers even when there is a lot of news that they are concentrating on After Sales Service and complaints redresal.
Also, I would ask you to get your car checked at a good independent garage. There is a workshop near to Dwarka whose owner is an engineer and used to work in Skoda some years. I used to get my Skoda Octavia serviced/repaired there only after having some bad experiences at ASC. You can get your car checked there, he should be able to pin point the exact problem and then go to the ASC and sit on their heads!
I will not want to take it to a third party yet as it is in warranty!
Originally Posted by dkaile
Really pathetic to hear this state of affairs. Try contacting these additional people - Subir Singh, Manager Dealerships, sits at Gurgaon, 08588894173
Is the Laura compressor different from the one in the Superb? My 3 year old car done 21k is still going strong and chills. Fingers crossed!!
Already sent mails to Mr Sudhir Rao and to Mr Ashutosh Dixit, but with no response / feedback. Typically the customer service just forwards the mail to the dealership and the workshop guys are anyway incompetent to solve the problem and the worst part is their attitude. They have no sense of customer service or worth of customer time and zero courtesy.
I think the one is the Superb is different as it is larger (the one in Superb may be the same as the one in the Yeti though).
Thanks everyone for your support and I will keep this thread updated with any developments.