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Old 10th September 2015, 10:59   #106
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Default Re: Skoda Laura Ambiente MT TDI EDIT: A dissatisfying experience with Giriraj Skoda's customer suppo

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Originally Posted by Behemoth View Post
Well the ordeal continues
Really pathetic to hear this state of affairs. Try contacting these additional people - Subir Singh, Manager Dealerships, sits at Gurgaon, 08588894173
and sudhir.rao@skoda-auto.co.in
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Originally Posted by .anshuman View Post
Laura's compressor has some design flaw, it fails in every car, they should own up and issue a recall.
Is the Laura compressor different from the one in the Superb? My 3 year old car done 21k is still going strong and chills. Fingers crossed!!
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Old 10th September 2015, 11:38   #107
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Default Re: Skoda Laura Ambiente MT TDI EDIT: A dissatisfying experience with Giriraj Skoda's customer suppo

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Originally Posted by .anshuman View Post
i still do not recommend Skoda cars in India. Reason is- Absolutely terrible after sales support especially the Giriraj and Jai Auto chain, Fahrenheit is slightly better but still not much good. Skoda India Customer care is icing on the cake, they are even worse than BSNL/MTNL helpline, drop them a mail and most of the times they won't respond, if you are lucky and someone replies, all they would do is redirect you to Service manager.

After a compressor change under warranty, now my car's A/C has become weak again. My Father approached the newly appointed Skoda dealer in Hisar, he declared the A/C to be perfectly alright. Looks like i'll have to find some independent workshop to fix the issue this time, i am in no mood to pay these Joker a lac rupees and queue up in their dealership again next year with another lac rupees in my hand again.

Laura's compressor has some design flaw, it fails in every car, they should own up and issue a recall.
Yes the cases of Laura Compressor failure in 2010-2012 cars are extremely high and I believe they were earlier with Sanden (in 2010) and then changed over to Valeo (2012) and now are back with Sanden. In the aftermarket, they don't use Sanden / Valeo compressors on the Laura and suggest Dephi instead which costs around 22,000 in Delhi. Getting it done at a third party repair shop costs around 30,000 and I believe some members have already gotten the change done on their Lauras.

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Originally Posted by coolboy007 View Post
I would suggest you to visit Fahrenheit, Moti Nagar and meet Mr. Vikas Tyagi (service manager i think) there. He is a really nice gentleman and am sure will help you out with this issue, i will PM you his number shortly and you can talk to him over the phone before going. Do not expect very high levels of service but i have found them to the best of Skoda service centres in Delhi NCR.

Sad to see the ownership turn sour so quickly, i have had multiple poor experiences with VAG service now and have sworn to never buy their cars in India, the cars are unreliable and the support from company is pathetic, all these VAG thugs do is to forward your mail to the dealerships with absolutely no way to escalate matters.
That's the irony of it that the company thinks that their products are perfect and that the customer is a fool to even raise a problem. It is this arrogance that will be detrimental to their own progress.

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It's sad to know that Skoda is not able to satisfy their customers even when there is a lot of news that they are concentrating on After Sales Service and complaints redresal.

Also, I would ask you to get your car checked at a good independent garage. There is a workshop near to Dwarka whose owner is an engineer and used to work in Skoda some years. I used to get my Skoda Octavia serviced/repaired there only after having some bad experiences at ASC. You can get your car checked there, he should be able to pin point the exact problem and then go to the ASC and sit on their heads!
I will not want to take it to a third party yet as it is in warranty!

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Originally Posted by dkaile View Post
Really pathetic to hear this state of affairs. Try contacting these additional people - Subir Singh, Manager Dealerships, sits at Gurgaon, 08588894173
and sudhir.rao@skoda-auto.co.in

Is the Laura compressor different from the one in the Superb? My 3 year old car done 21k is still going strong and chills. Fingers crossed!!
Already sent mails to Mr Sudhir Rao and to Mr Ashutosh Dixit, but with no response / feedback. Typically the customer service just forwards the mail to the dealership and the workshop guys are anyway incompetent to solve the problem and the worst part is their attitude. They have no sense of customer service or worth of customer time and zero courtesy.

I think the one is the Superb is different as it is larger (the one in Superb may be the same as the one in the Yeti though).

Thanks everyone for your support and I will keep this thread updated with any developments.

Regards,
Behemoth

Last edited by Behemoth : 10th September 2015 at 11:44.
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Old 12th September 2017, 19:52   #108
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Default Re: Skoda Laura Ambiente MT TDI. EDIT: A poor experience with Giriraj Motors

My experience with the Service in Gurgaon has also deteriorated significantly. The dealer workshop in Gurgaon is run by a bunch of arrogant, incompetent individuals who have no regard for customer service and inspite of complaining so many times to Skoda directly to even the highest levels, there is no improvement; rather I have seen it becoming worse and worse over the past 3 years.

My own ordeal which I faced recently:
My Skoda Laura (Feb 2012 purchased) run 46,000 kms only was given the EA189 Software update and after that became significantly noisy and the vibrations at Idle were very high. I raised it to Skoda and they said that it is normal to have the noise increase and after 30 days it would settle down. But within 30 days it became far worse. I raised it again to Skoda and they sent down an engineer to check it and the dealership service told me it is a faulty clutch and flywheel set which needs to be replaced at my cost and would cost 1 L +.

So I left my car with the dealership workshop and they replaced the Entire Clutch set, Flywheel and also a faulty water pump and timing belt and also front suspension bushes. When I got the car, I was handed a bill of 1,08,000 and the when haggling with the service manager , he gave me a 2k discount as if he is doing me a favour!

Seriously the attitude of the dealers of Skoda has gone to the dogs and there is absolutely no relief for Skoda owners like us as even the company doesn't care at all about their existing customers.

The dealers are just fleecing customers and the company has given them free reign to do so.
From my experience I have vowed never to buy a Skoda car again and tell all my friends and family the same now (I had been a Skoda promoter for past 5 years as my experience with the Yeti was good mostly, but my experience with the Laura has been quite bad.)

They can well make good desirable cars, but their service network absolutely is pits and they don't care a damn about customer service.

Now when they are launching their Kodiaq I wonder how they are going to handle their Kodiaq customers , who will end up Guineapigs when they face Skoda Service (at least here in NCR).

Last edited by .anshuman : 12th September 2017 at 21:49. Reason: Added a few spaces. Thanks
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Old 12th September 2017, 21:55   #109
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Default Re: Skoda Laura Ambiente MT TDI. EDIT: A poor experience with Giriraj Motors

I have stated a few times already, Giriraj Motors(and Jai Auto chain owned by same group) is as bad as it can get when it comes to service, to top it up Skoda India management is as worse. They have some awesome cars but having burnt my fingers I wouldn't suggest a Skoda in Delhi NCR to anyone.

Not only they are bad with Service and Attitude, they are also infamous for selling used cars as new cars, re painted cars as new cars and what not!.
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Old 13th September 2017, 09:24   #110
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Default Re: Skoda Laura Ambiente MT TDI. EDIT: A poor experience with Giriraj Motors

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Originally Posted by Behemoth View Post
They can well make good desirable cars, but their service network absolutely is pits and they don't care a damn about customer service.
Owning a European car past the warranty period, requires one to be a little more personally involved in the maintenance aspect. Instead of taking the car to Giriraj Motors, I would recommend you to take the car to a FNG for better service and cheaper costs. Dealers inherently have an interest in scaring you with huge repair costs post warranty period so that you might just end up buying a new car. They will often change everything that can be a possible culprit of a fault instead of pinpointing the fault and fixing what actually needs replacing. I definitely think you were fleeced into paying 1L+ for a clutch replacement. You could have solved the post software fix clatter with a remap for added power and reduced noise as well.

I have no doubt that if you buy a brand new Skoda with extended warranty and service packages, you won't have much trouble with them since they are on the hook for all consumables and non-consumables required.
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Old 16th September 2017, 17:10   #111
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Default Re: Skoda Laura Ambiente MT TDI EDIT: A dissatisfying experience with Giriraj Skoda's customer suppo

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Originally Posted by .anshuman View Post
Even after a wonderful 5 year ownership experience(Only because of the wonderful product, no credits to Skoda India) with my Skoda Laura, i still do not recommend Skoda cars in India.
Thanks I landed in this thread. Skoda Kodiaq is one of the options that Iam looking at for XUV replacements (primarily for 7 seat + Monocoque + AWD). Reading different threads on cost of maintenance esp after warranty period is scary.Looks like XUV (170 bhp) is the only good option -

Last edited by theMAG : 16th September 2017 at 17:54. Reason: Removing excess punctuation in the best interests of readability.
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