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|9th October 2016, 00:02||#76|
Join Date: Aug 2015
Thanked: 33 Times
Re: My Terra Beige VW Vento TDi - 38,000 kms update
after reading through the VW juddering issues which fellow Team bhp members faced, i wrote a strong email to VW customer care and they assured me immediately that my issue will be resolved under their supervision.
The next day Kun Volkswagen madras approached me to bring the vehicle for action and again the service advisor was keen in not replacing the rotors - rather he was saying that cleaning the rotors will solve the issue or he said he will arrange for a skimming. I reminded him on his initial suggestion to me to replace the disc and pad and questioned him on how can he opt for a cleaning now which he initially declined - finally he went and spoke to Service manager and came back and told me that they have decided to replace the rotors alone under warranty stating that brake pads are fine and that they will last another 10,000 kms easily. I was also ok with it because i felt that it is not fair for me to expect VW for replacing brake pad for my usasge.
Finally they replaced the two rotors and the vehicle is fine now. there was no invoice raised towards the replacement but the SA got a "satisfaction note" and ''feedback form" alone signed form me. Then the service manager himself came for a test drive with me and my vento brakes fine without any fuss/judder.
Later when i reached home, the service manager called me over my mobile, told me that the guys missed to open a job a card before the work was carried and told me that they are doing it now because if which i will be getting an SMS on the same and requested me not be get confused about it and requested me to ignore it with kind heart. he also requested me to provide a positive feedback to VW on the work done.
My question is: How can i make sure that the rotors are a new one and not a skimmed old one - reason i get suspicious is that i did not happen to sign any invoice during the entire replacement process, is there any way i can make sure I was not deceived? please let me know your thoughts. i was suspicious because the SA was talking to the mechanics who worked on the rotors replacement very secretly(showing some signs) thereby ensuring i was not understanding what they converse.
I was surprised that a single escalation email to VW did wonders - i am glad that VW is inclined more working towards customer satisfaction which these dealers are making a mess. I feel proud to be a part of team bhp: it is because of this forum i happened to save close to 5000 INR today as a part of this replacement
Thank you Team BHP and fellow members.
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