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Old 23rd June 2009, 10:48   #331
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Originally Posted by netarchie View Post
I believe, you still have the Ikon with you, So that makes the two of us !
Unfortunately I had to leave Ikon. Nuclear small family, no one else except me drives. Excellent maneuverability & served for almost 6 years
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Old 23rd June 2009, 15:58   #332
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Default J D Power Asia Pacific survey for Linea service

Received a call from J D Pwer Asia Pacific today. The lady says its in response to the 1st service to my Linea done on last-to-last Sunday.

It was pretty exhaustive & toll more than 10 minutes on phone. She asked some 30 - 40 questions - Few open-ended & few close-ended with responses like yes/no, rating etc. But I must say she covered everything starting from the driveway at dealership/ location to my experience on picking up the vehicle after service

This is in addition to the usual service feedback call that I received 2 days after the service. Before this usual service feedback call, I received a call from the Service Advisor informing that there will be a feedback call requesting me to give him a good rating. Good to see this fear. After all an individual can be induced to do something by - FEAR or MOTIVATION

Surprisingly, when I got the mudflap fitted some 20 days back (no other repairs/ service done at that time), even at that time, I received a service feedback call. Seems Tata-Fiat are determined to improve A.S.S.

All steps seem to be in the right direction to improve A.S.S. & if the execution is also implemented steadfastly then A.S.S. should surely improve.

Last edited by VahanPujari : 23rd June 2009 at 16:05.
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Old 23rd June 2009, 16:18   #333
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I never got any call after my first service. think the service advisor played his part and gave him full marks to himself. I am going to enquire. feel something fishy.....
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Old 23rd June 2009, 16:55   #334
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The procedure here in this service station is once the job is completed while he prepares final job dox for billing, he also has 1 checklist (customer feedback questionnaire) & another customer satisfaction note - both are to be signed by the customer giving rating on the service/ job.

Is it the same procedure in chennai ?

The fact that I even got the service feedback call when I got the mudflap fitted (at another service station) prompts me to believe that, the arrangement is system-driven i,.e. as soon as an Invoice is raised, the customer details are recorded in a log which becomes a calling list for service survey

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Old 23rd June 2009, 17:02   #335
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Is it the same procedure in chennai ?
Yes. but i never got any call. i filled the feedback form . The service advisor had scratched my car and did not give me the form first thinking he can fill it himself but i got it from him and wrote a loads of complaints. i never got a call. this means something fishy is it not?.
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Old 23rd June 2009, 17:26   #336
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Yes. but i never got any call. i filled the feedback form . The service advisor had scratched my car and did not give me the form first thinking he can fill it himself but i got it from him and wrote a loads of complaints. i never got a call. this means something fishy is it not?.
Not necessarily.
The fact that Tata has this system of tracking every vehicle visiting service station, means that service station can not hide the details if the invoice is raised. The other possiblity is that probably you had escalated it & they already attended to the issue if I remember coupled with the extensive feedback you might have written on the form itself - these might be the reasons for not receiving the call. In that case the call should have come again after they attended the issue.

e.g. in my 1st service feedback call, I mentioned that they forgot to remove the Dealer name sticker from the rear windscreen which I specified as an item to do. So, they called again & said that someone will come to my place last sunday (my convenient day) to remove it. However, its another matter that nobody turned up
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Old 29th June 2009, 00:41   #337
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Another Long weekend. And another visit to TASS

Reasons were as follows;
  1. In 1st service, they forgot to remove the dealer name sticker from rear widshield. Got it removed.
  2. Day before yday, I noticed that when I press the Hazard blipper lights button (on the central console), the entire button-panel (housing remote boot opening, rear defogger & hazard lights buttons) goes inside. It has become loose from left side & became flexible instead of fixed. Spoke to Tata CSM, TASS AGM & Fiat Cor Quality Manager - Got this fixed. They replaced the "Central Satia" (part name) as the button-panel was alright - the Silver colour panel housing the Central AC Vents. This was replaced under warranty. Someone here mentioned that his Linea's central AC vent got damaged but the TASS said it'll take much longer time to replace etc etc. I suggest you get it changed, it takes only 15-20 minutes & covered under warranty.
  3. Rear Right Quarter Glass Chrome beading fell off yday. I was always suspicious about it after left side beading fell off earlier & was always afraid it to fall off & to lose it. So, 1st rains & I decided to check, it was loose & came off imdtly. Good, have not lost it. So, I thought to get it fixed at TASS if they have the new glue - After talking to various people at TASS, some said the glue would be available whereas the front-end staff was not aware so I was doubtful about it. During gruesome wait for 2.5 hours I decided to fix it myself during their Lunch Time. Fixed it with Good old FeviBond (which now stays in my Glovebox) there at TASS itself. Checked Left side chrome beading also (which I fixed a month back with FeviBond) to check effect of rains. It was Rock Solid - Fevi Bond is more solid & stronger than The Turkey Glue
  4. Last time as I mentioned, they itched front windshield & driver side glass with someone else's Regn No. on my car. Did not want to go for glass-itching but then do not want to land in RTO trouble either becoz of diff regn no. So got all glass itched with my car's regn no., of course FOC.
  5. I told AGM that after 1st serice imdtly the wiper fluid got over. Why is that & why the same was not topped up in 1st service? They topped it up yday (with normal water?) - Today morning I thought of adding more water & drops opf colin spray. But shocked to see that even after pouring 1.5 litres it did not get full. So checked under side. Ooops, it was leaking. All the water was coming down at very fast pace. Called AGM imdtly and told him again I have to take the car (yday had to blast him & everybody for the delay) but he said Wiper tank can not get damaged & he'll send someone to my home to check & fit properly. The guy came in at 4.30 pm today, checked & declared that Wiper fluid tank is damaged. There is a crack clearly visible from top. He checked with his store, the part is not available & will come in 4-5 days. And then another TASS visit...eerr
Yday, I reached there at 11.45 am & was attended properly by the TASS Service Manager. He said he received my mail which I sent to Fiat corp Quality person day before. After 45 minutes, the Job card was prepared. However, for next 2 hours my car was not touched for any of the above work specified. I lost my fuse & blasted everybody left right & centre. THings moved briskly then & within 45 minutes everything got done.
I departed telling them how I wish not to have to visit TASS for next 3-4 months & everytime end up visiting it. And again next weekend...
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Old 29th June 2009, 01:15   #338
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Originally Posted by VahanPujari View Post
Another Long weekend. And another visit to TASS
Someone here mentioned that his Linea's central AC vent got damaged but the TASS said it'll take much longer time to replace etc etc. I suggest you get it changed, it takes only 15-20 minutes & covered under warranty.

I departed telling them how I wish not to have to visit TASS for next 3-4 months & everytime end up visiting it. And again next weekend...
Again an average experience at TASS. Am afraid of all this now, lets see am heading to service centre this week for 1st service and if all this happens then dad will blast me away for believing in tata-fiat

Regarding CENTRAL AC vents, mine was broken when i took delivery, i broke it myself. The idiot workshop people (my dealer) said they will have to open whole dashboard and after thinking of rattles i let it be. Will ask SA for a change even if it costs something, i cant adjust central right vent.

The service centre am heading to ABS gurgaon is very good and hope i get a good service there, in the way back after getting pressure wash done i will get TEFLON coating done from Reliance autozone for 2700 for 2 coats DUPONT BRAND as told by my friend who got it done on his linea.

This is what he mentioned and am satisfied with this info

First they opened the bonut cover of my car to get the engine cool, otherwise with the hot bonut cover the teflon sticks on the surface quiet hard and doest spread wide as they want. After 15 mins they washed the car with Water spray and cleaned dust all over. Then the applied the soft rubbing compound (as the car is new) to clear of any dust particals that remain sticky on the body surface. It was spread and furnished by revolving rubbing pad machine.

In the next step they put on the Teflon paste all over the car and left it to dry for about 10 to 15 mins. then spread it with a special cloth.

Next they put on a paint shine polish again all over the car and gave the final shiney wet look with so called chamois leather over my car.

They car looks awesome, much much better then the time it was delivered form the showroom.

I would say its a must for all cars. Better you get it done just after you take your delivery. The whole treatment costed me Rs 2699/- for 2 coats
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Old 29th June 2009, 01:39   #339
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Again an average experience at TASS. Am afraid of all this now, lets see am heading to service centre this week for 1st service and if all this happens then dad will blast me away for believing in tata-fiat
Well, I'm now getting used to it having to visit it 5-6 times and there are no better alternatives

Quote:
Regarding CENTRAL AC vents, mine was broken when i took delivery, i broke it myself. The idiot workshop people (my dealer) said they will have to open whole dashboard and after thinking of rattles i let it be. Will ask SA for a change even if it costs something, i cant adjust central right vent.
GET IT CHANGED (its called "Central Satia"). I found the new one to be better. Earlier one the right AC vent was not getting closed if I wanted to, the new one now has better movments & gets closed almost completely if you turn it to the right-most side.

Quote:
i will get TEFLON coating done from Reliance autozone for 2700 for 2 coats DUPONT BRAND as told by my friend who got it done on his linea.

I would say its a must for all cars. Better you get it done just after you take your delivery. The whole treatment costed me Rs 2699/- for 2 coats
DO NOT DO TEFLON. Read extensive threads here for details, t-bhp experts do not recommend it. Instead if you WANT to get something done, get 3M Paint Protection treatment done.
I'm very sensitive to scratches & almost got the 3M treatment done. Its not a "Must-Have" but a "Nice-to-have". After extensive reading, have postponed it for a year. Reasons?
  • Small Scratches / swirls are anyway going to happen whatever treatment you get. So, I'll get 3M Surface Refinement treatment done after a year which will lighten scratches & may remove swirls.
  • Modern Paint technology is better equipped. So, trusting Fiat Paint technology for a year.
But, Teflon? a Big NO, NO

Last edited by VahanPujari : 29th June 2009 at 01:43.
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Old 29th June 2009, 11:33   #340
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Was it your car that had a big hit and you had to replace bumpers?
So this might have happened at that time.

Quote:
The guy came in at 4.30 pm today, checked & declared that Wiper fluid tank is damaged. There is a crack clearly visible from top. He checked with his store, the part is not available & will come in 4-5 days.

Last edited by neotraveller : 29th June 2009 at 11:35.
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Old 29th June 2009, 11:50   #341
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Was it your car that had a big hit and you had to replace bumpers?
So this might have happened at that time.
Yes & No. That was a very small hit but yes the bumper was replaced. But that was 2 months back imdt after taking delivery in April. After that I was using wiper fluid & it was very much working & the fluid was there. Only after 1st service, it got empty. I thought it may have got over & the guy forgot to top it up during 1st service.
Had they checked it after pouring water in it on Saturday when I was there, they might have done it then itself (if the part was available)
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Old 29th June 2009, 15:27   #342
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[quote=VahanPujari;1362811]
Last time as I mentioned, they itched front windshield & driver side glass with someone else's Regn No. on my car. Did not want to go for glass-itching but then do not want to land in RTO trouble either becoz of diff regn no. So got all glass itched with my car's regn no., of course FOC.
quote]

Dude, do you mean that anotther cars number is etched on your car and it is till there on your windscreen ??? thats terrible ! the very reason car number is etched is for security against car thiefs and the purpose gets defeated with you carrying 2 different numbers etched on the same glass
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Old 29th June 2009, 16:52   #343
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Thumbs down Wiper fluid tank is damaged in my Linea too

Quote:
Yes & No. That was a very small hit but yes the bumper was replaced. But that was 2 months back imdt after taking delivery in April. After that I was using wiper fluid & it was very much working & the fluid was there. Only after 1st service, it got empty. I thought it may have got over & the guy forgot to top it up during 1st service.
Had they checked it after pouring water in it on Saturday when I was there, they might have done it then itself (if the part was available)
There something seriously wrong with the quality of these plastic parts in Linea., Wiper fluid tank is damaged in my Linea as well.
And got the same reply from TASS.
Quote:
The part is not available & will come in 4-5 days
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Old 29th June 2009, 17:28   #344
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[quote=FastLove;1363531]
Quote:
Originally Posted by VahanPujari View Post
Last time as I mentioned, they itched front windshield & driver side glass with someone else's Regn No. on my car. Did not want to go for glass-itching but then do not want to land in RTO trouble either becoz of diff regn no. So got all glass itched with my car's regn no., of course FOC.
quote]

Dude, do you mean that anotther cars number is etched on your car and it is till there on your windscreen ??? thats terrible ! the very reason car number is etched is for security against car thiefs and the purpose gets defeated with you carrying 2 different numbers etched on the same glass
Yes, another car's regn no. was itched in front windscreen & driver side window glass. Fortunately that no. was almost matching with my car's regn no. with only 2 digits different. First I rubbed on the wrong regn no. & it became faint. Then they overwrote those 2 digits with my car's proper digits. I did not prefer to do the itching so though they offered to do it on all glasses free of cost, I did not get it done during 1st service. But this time I noticed that those corrected 2 digits were not effective & still the old no. was faintly visible. With my correct no. on all glasses clearly visible & faint no. on windscreen & driver glass with those 2 wrong digits barely visible, I think that was reasonable. The other alternative they suggested is to blank out the earlier no. but then they wld have reitched a solid strip on the no. which would have looked bad.
Is this ok from RTO/ safety point of view or I should ask them to put that itched "patti"?
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Old 2nd July 2009, 13:51   #345
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There something seriously wrong with the quality of these plastic parts in Linea., Wiper fluid tank is damaged in my Linea as well.
And got the same reply from TASS.
Ooh, so i'm not alone
when did you take delivery of the Linea? how many kms on ODO now?

I agree. After seeing various Plastic parts quality, Central satia screw broken & entire panel replaced, viper fluid tank broken, etc etc, plastic quality definitely is a suspect.
I'm still feeling ok & not much worried till Fiat is replacing it imdtly FOC & hoping they'll last. Will get worried if it repeatedly happens.
Till then let me enjoy the Italian beauty with all her make-ups, fashion items worn, gorgeous poise, curves, moves etc which are not available in other cars
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